Highland Homes Reviews

We closed on February 19th and STILL have issues waiting to be corrected. At first we were told materials had to be ordered and they were delayed. Now we are told no one will come out with the COVID scare. Not overly confident that my issues are going to be taken care of ever at this point.

I compared other builders in my area and I found Highland Homes to be a cut above the rest. I am truly enjoying my new home.

Not the same quality of workmanship of build like our last HH home built in 2008.

Sandbrock staff is awesome!!! Julie and josh so helpful

Overall great quality and company very responsive to minor items which required attention.

Highland homes are great, quality is fair but support is terrible. Just the hassle wasnt worth it.

We didn’t realize what a quality builder Highland Homes was til we moved into this house . Many good surprises! Andrew/Ceecee/Fran & Chuck we’re amazing.

My wife and I purchased a Highland Home in the Heartland community, which ended up being the best decision we've ever made. The whole process was seemingly painless for such a life changing decision, we would highly recommend both Highland Homes and Heartland community. Consideration for buying: quility of products for purchase price(the amount of home for the price), the build quality, and the community itself.

This is our second Highland Home and we love it as much as the first home! Our first Highland home was in an amazing, family oriented neighborhood (20 years later people still want a home in the Trails) and Sandbrock Ranch, even in its beginning stage has quickly become a very warm, family & friend oriented subdivision! Highland doesn't just build houses, they create amazing communities that are full of heart and beauty. There is no phase when the staff is not communicating or open & transparent, that includes the purchase phase, construction phase, finance phase & finally the move- in phase. It's the complete package when you buy a Highland Home! The best part is, you get to stay as long as you want in this beautiful home, surrounding community & it comes complete with new friends! ... More

Wonderful people and amazing home. Everything was handled so professionally and so easily. They took care of everything.

Wife and I looked at nearly all the home builders in Melissa and McKinney area. Highland homes are a bit pricier than other home builder but you know the phrase: “you get what you pay for”. A few of my friends who just had their home built, were amazed how our house layout and the quality of materials.

This is my second Highland Home to build. Very pleased throughout the entire process. I definitely recommend building with this great company.

What we envisioned vs what occurred was extremely disappointing and VERY UPSETTING. Our regional manager Jeff did try to do damage control, but it was too late. I’d be happy to speak further with your CEO’s Rod/Jean Ann or your QA team.

I have worked with several builders over the years, and none of them come close to Highland Homes. Their staff from showing to contract to design center to building to closing to after-sale checkup are second to none! For the first time in my life, building a new home was a pleasurable experience. I could not recommend their build quality, staff professionalism, and "make it right" attitude any more than this.

Great sales counselor and overall experience.

From start to finish, there was nothing that could go right for our build. From permitting issues for the the Sri way to having to redesign the driveway. Our 3rd party inspector found several issues with the proper installation of all the anchor bolts throughout the entire frame. All the bathroom cabinets and kitchen cabinets were heavily damaged BUT were still installed. Our building construction manager was informed about the cabinets but was told by the cabinet company they they would not be replaced only repaired. At this point I went to highland homes social media page and expressed my disappointment with the cabinets and the refusal to have them replaced. At the point I got a phone call from highlands regional manager who wanted to meet in person at the home to see the damages. He then expressed his apologies and said that was not to “Highland standard “ he made a call and the very next day all the cabinets were replaced with new undamaged cabinets. By this time we had Laos faith and trust in our building manager and his crews so we decided to show up unannounced to do walk throughs and this is when we found that all the paint and finish work was not up to “Highland standard “. The texture on the walls didn’t match and had to be done 3 time before it finally matched. Master bathroom tiles are loosing grout and the shoulder leaks. The bathroom window leaked for almost 2 weeks before it was resealed. We have grout in kitchen backsplash that is now cracking and separating. And now we noticed that anytime the furnace or ac is on, all the lights in the home flicker constantly.. so here goes another work order and letting more people into my home .. never ending bad dream.... ... More

The quality of the home stands out and when we get visitors they love the house.

Dean was great to work with! You could tell he wanted to make the deal work because he recognized our family needs. Our realtor and Dean came together and the result is that we are in a great home. My only negative comment was (still is) the work was messy, meaning drips of paint, sheetrock mud in the cracks of the floors and mild scratches on things like the counters/windows. But again overall we are happy with the home and have no doubt that Highland will address our concerns without any pushback. Thanks again to Cary (our realtor) and Dean for working hard to find the middle ground.

I was disappointed that I was not told about the initial delay in the starting process of building my home. I was very impressed with James. He was thorough in explaining the time line of the building Process. He responded In a timely manner to questions & concerns I had. A request for certain paper work required for my loan was requested & sent several times.

1. Buyer selections and design gallery experience was horrible. Samples were extremely small. Everything cost "extra", there was no cost breakdown to compare the cost of what was included in the contract vs. the "extra" costs. 2. Misleading advertisement of what was included in the purchase of the home. Some items were "discontinued" after purchase. Had to fight to receive a credit that was not commensurate to the item that was "deleted". 3. Quality of work was horrible. As home buyer, we had to point out things that they did not install, including missing an entire bathroom under slab plumbing. Some items caught in time to eliminate demolition and repair of work completed. 4. Initial builder (superintendent) was extremely rude and somewhat confrontational. The replacement builder was very kind and helpful, however the post builder is as rude as the initial. 5. Quality of work is below what should be expected for a house costing almost 1/2 million. Concrete work is not good. 6. Overall very dissatisfied with the entire experience with Highland Homes. ... More

It took a while to have plumbing issue resolved. Quality is not up to standards, I would expect, as corners were cut. Tile in downstairs bathroom is cracked and hidden in corner, wall to upstairs was poorly batched and noticeable, cheap paint throughout house.

There needs to be more communication with the trades when constructing the homes. Quality and workmanship seem to suffer and it creates unnecessary construction rework. Relator representing Highland needs to follow through in a timely fashion on promises deliverables to Highland customers. For the price it's a good value. If you're building from the ground up, keep in touch with the construction manager and make on site visits to check progress.

Every highland representative was very friendly, trustworthy and easy to deal with. The materials used around the house are top notch, with only a couple issues primarily related to painters not being careful! As with any new house, a few issues came up after living in it for a few weeks, Highland's builder was extremely responsive and always willing to help out, I do feel Highland has my back if anything major were to happen.

Highland Homes provided great service during and after the sale. The usual issues that arise in a new home build were addressed promptly. Mostly the quality of people we worked with we’re just excellent. Would certainly recommend to a friend.

Highland homes did an incredible job from beginning to end. The entire process was smooth. The builder did an amazing job, quality work and craftsmanship. Would highly recommend highland homes to anyone