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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2820 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Our new home
- Lucio M.
- Verified HomeBuyer
- May 15, 2019
- Royse City, TX
I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Not the same exparience
- Michaela C.
- Verified HomeBuyer
- February 26, 2025
- McKinney, TX
Such a shame. Our first home in Texas was a Highland Home so when we decided to downsize to a townhome we purchased a Highland Home. This was a disastrous mistake!!! Everything from the salesperson to building team has been negative. I do not want to ramble on an on because I definitely could with all of bad experiences. I will just say this. The materials and the craftsmanship are TERRIBLE. Its a battle to fix these things and I don't think it will ever be as it should be. I'm very sorry we closed on this townhome. We should have not moved forward and lost our deposit.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Disaster Experience
- Anonymous
- Verified HomeBuyer
- December 28, 2023
- Aubrey, TX
If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Frozen hot water pipes, leaking roof and more.
- Anonymous
- Verified HomeBuyer
- February 12, 2023
- Melissa, TX
Are you looking for frozen hot water pipes during Christmas. Or perhaps a leaky roof that soaks into the garage drywall. Maybe bad finishes are more of your thing. Exterior doors that do not seat evenly into their door frames, interior doors installed unevenly and do not seat evenly (top of the door sits at a 10 degree angle), baseboard corners do not meet and are filled with caulk, cracked interior door trim that is sloppy filled with caulk and not sanded smooth, unevenly spaced tile, stained grout, visible seams in drywall, (drywall crew can’t do butt joints), crocked drywall due to crocked ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Don't waste your money. Find a better builder!
- Anonymous
- Verified HomeBuyer
- January 26, 2023
- Melissa, TX
Don't buy a Highland Home. Just don't do it - if you want to spend nearly a million with someone just get a custom private builder instead. The entire process from start to finish was full of problems over the course of 16 months that it took to build which inevitably also resulted in my mortgage costing almost double what it should have been based on when we started the build... And we even financed through HH loans because we were told we were getting a "deal" - also a huge mistake. If you expect anyone from HH to take accountability for their work and responsibilities, you'll be wildly ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Incredibly poor workmanship on the entire house, lies from Const. Mgrs & no sympathy
- Julia B.
- Verified HomeBuyer
- December 16, 2022
- Georgetown, TX
We've now worked with 3 Construction Managers (CM) after firing the first (refusing to work with him) after he lied to us about a sealing issue in our roof that our personally hire inspector found. Our 2nd day in the house we were awakened at 2am to substantial leaking in 2 bathrooms, hallway, walls, roofs, etc. because there was so much water on the ceiling it set off the smoke detectors. Since then, we found out they only used primer w/o a coat of paint on most of the house, we have white paint stains ALL over our house, including all over our brand new (and expensive) woof floors, in ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience in a purchase
- Elias F.
- Verified HomeBuyer
- November 15, 2022
- San Antonio, TX
Almost every issue you could have with a new build. We have had. Having to kick and screen to get issues corrected
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very disappointed in the workmanship and service of Highland. Especially for such an expensive home.
- Alexandra M.
- Verified HomeBuyer
- May 09, 2022
- Haslet, TX
I was so excited to have my family's home built by Highland, but the experience just got worse and worse as time passed. About 8 months into build, Highland moved the construction manager working on our home to another site and that's when everything went downhill. The new manager was not responsive to my concerns. Especially in regard to green paint being spilled and splattered all over the first floor of the home. I noticed it the week it happened and reported ASAP. It still sat for months, going ignored; it just seemed really disrespectful to the fact that this was going to be our home and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Poor attention to detail
- Anonymous
- Verified HomeBuyer
- March 31, 2022
- Conroe, TX
Bad paint job. Paint/stains all over floors and doors. Garage concrete is completely stained and chipped. Construction did not follow design and preconstruction design notes. Floors lifted by trim. Doors don't close right. Drawers slides are not smooth. I think my expectations were to high choosing Highland, should of known something was off when the sales rep took us to tour a house and they couldn't believe how much trash there was. I do believe more supervision should be done over the construction crew not only in design but in constructability.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Terrible experience
- Chris S.
- Verified HomeBuyer
- March 02, 2022
- Hutto, TX
Work was very rushed. Very disappointed with the purchase. I'm still dealing with issues on repairs to be completed that should have been done before forcing me to close just to make a year end number. Worst experience I've had ever buying a new home.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Highland quality lacking on our house
- Robbie C.
- Verified HomeBuyer
- November 16, 2021
- Royse City, TX
Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor workmanship. Lack of trustworthiness and response.
- Larry H.
- Verified HomeBuyer
- September 05, 2021
- San Antonio, TX
DO NOT buy Highland. I've built 5 homes (KB, Eagle Valley, Meritage, Chesmar, and Highland). Highland Construction/Sales Management Team at Fronterra at WestPointe is by far the worst one. They will not correct poor workmanship unless asked by customer, then will try to convince customer work is within tolerances. Warranty work is nonexistent. Communication is nonexistent. Follow up is nonexistent. Will blatantly lie. I DO NOT recommend purchasing a Highland Home.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very Poor Customer Service starting with the Sales Team
- Anonymous
- Verified HomeBuyer
- July 14, 2021
- Katy, TX
As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”
Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I am sorry that you were disappointed with our sales team as we strive to pride an exemplary level of Customer Service! Our team would appreciate the opportunity to discuss these items with you so that we may better understand and help address your concerns. Please let us know how we can help and thank you for being a Highland Homeowner! ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Do not Recommend
- Samantha P.
- Verified HomeBuyer
- June 26, 2021
- Melissa, TX
We did not have a good experience with sales or project manager. Highland lacks attention to detail. People working on your house don’t even have access to the plans.
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Highland Homes - Bad quality work no Finishing in work lot of dump in sheetrock
- Nizar M.
- Verified HomeBuyer
- April 22, 2021
- Richmond, TX
Bad quality work no Finishing in work lot of dump in sheetrock ,rough painting in cabinet look cheap
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Highland Homes - Went through the first walk through, tagged everything we needed
- Jonathan R.
- Verified HomeBuyer
- December 06, 2020
- San Marcos, TX
Went through the first walk through, tagged everything we needed them to touch up. Second walk through was a mess, because we had issues with the builders lender we really didn’t have a good final walk through. At this point we just wanted to move in. FYI don’t go with this builders lender. We built our home, started in February finally moved in September. Lender said everything was great we were approved for the whole six months. 3 days before our closing date, they said they couldn’t approve us. For two weeks they told me to pay off certain debts I had. Did everything they asked for at the ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Highland Homes, Wonderfully Incompetent
- Lance K.
- Verified HomeBuyer
- July 28, 2020
- Round Rock, TX
Living in this home issues are so extensive it is easier to just list them by category. The final stages were rushed and thrown together. There is a blatant communication disconnect between management, contractor, vendors and service techs. Hot water: The “contractor crimped the gas line” which ultimately affected us and our neighbors hot water, gas range and stove top. Electrical: Some lights switches were mis-wired, the utility box was filled with wood chips and dust, and when I use the closet plug, it would short out the whole Master bed and bath, tripping the breaker. An exterior lamp, ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Awful quality control
- Alex P.
- Verified HomeBuyer
- April 15, 2020
- Montgomery, TX
I was disappointed immediately after moving Into our home. Many electrical problems that required me to wait for the tech on multiple days. One day he didn’t even show up. We were told that all appliances were tested. Which would of been impossible because my dishwasher didn’t have power going to it. So a flat out lie. No one inspected the house, or they would have found multiple outlets with no power and the crossed wires in my garage. The home’s media box where the modem and router go are at the furthest point in the house. Sadly we have poor signal because of this. I WILL NEVER BUY ANOTHER ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Poor Quality/ Workmanship on the home
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- San Antonio, TX
Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Poor quality control and accountability
- Craig K.
- Verified HomeBuyer
- August 06, 2019
- Melissa, TX
Our home was initially scheduled for completion in March/April. We told them no rush, as May was good with us. They scheduled closing May 30. I emailed more than once to confirm closing date as they appeared behind, mostly due to them stopping work on my home to build their new model (they verbally confirmed this was true.) We pushed closing back one day due to last day of school activities. The day before closing (on the original close date!), we still had a broken window, no fence, a leak in the bathroom, no inspection certificate, and MANY other major issues. They first wanted to do an ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Would not use this Builder!
- Jeremy W.
- Verified HomeBuyer
- July 09, 2019
- Cypress, TX
The building process was a nightmare due to the construction managers that oversee your home build. They had zero concern over quality or workmanship by the contractors and nothing was made right by them. We have built before and never thought it would be this bad. I’m not kidding! By from a different builder!
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Ben
- Benchamen G.
- Verified HomeBuyer
- November 30, 2024
- Rockwall, TX
From my experience (first and the LAST) with Highland homes is that they used very very cheep materials. we moved in little over a month now, the master bedroom closet where we hang clothes fell off with the metal bar, on the other side the brackets bending down and the wood piece coming off the wall. both garage doors making scary noise when goes up. kitchen entry door from garage always hits the pantry doors, also highland painted the door hinges. first of all I believe using dead cheep materials and poor supervision caused these issues,
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst Experience Ever
- Natalia C.
- Verified HomeBuyer
- November 01, 2024
- Rosharon, TX
The experience was horrible! The quality and lack of carelessness has been the worst. I have bought new houses before and have never experienced this lack quality.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor craftsmanship, poor oversight
- Alan R.
- Verified HomeBuyer
- August 15, 2024
- Conroe, TX
It has been a very disappointing experience. Many issues to fix with the house after moving in. Very poor paint job in some of the rooms, issues with plumbing, the dishwasher wasn't installed properly and leaked on to the floor. The flooring needed replacing after this, but 6 weeks later it still hasn't happened. A light fixture in the kitchen has been broken for 4 months. No replacement in sight. I now dislike my home because of the experience the builder has given me.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Highland Homes Builder Review - Bridgeland 40'
- Premkumar V.
- Verified HomeBuyer
- July 14, 2024
- Cypress, TX
I recently purchased a new property from Highland Homes, and I must say, the experience has been extremely disappointing. Here's why: 1. Poor Workmanship: The quality of the construction is far below what one would expect for the price. Numerous issues have arisen, from uneven flooring to poorly finished walls and faulty plumbing. It’s evident that the craftsmanship is subpar. 2. Low Quality Materials: The materials used in the construction of the home are of low quality. Doors, windows, and fixtures all feel cheap and have already begun to show signs of wear and tear within a short period ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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