Highland Homes Reviews

I have told everyone not to buy here

must resolve issues

This is my first home and the experience with Highland could not have been any worse. From delays, to financing, to the build quality of the home. Everything from doors to sprinklers, fence, hvac, even the way the loan was handled. We did everything in our part but Highland has time after time underdelivered. LOOK TO ANOTHER BUILDER!

Bad, inconsiderate and condescending staff even when reached out to Management

I have had a very poor experience with highland home buying process. I was very considerate given my home build process was during Covid time. The build got delayed multiple times. I was never informed about any delays unless I enquired constantly. Lastly, 4 days before closing, after I checked everything is on track, I was told they cant close due to some delays. I had to move to temporary accommodation and finally they agreed to close on home without completing all the items. Sales associate did not have any updates regarding the build and wanted me to provide lender details even without having a closing date. Regarding the build, overall construction quality was good but the options chosen at design center when unavailable, without my consent, something else was used to replace. This includes tile and counter tops. Overall, as a new buyer, I was left completely anxious and not well informed of the process. ... More

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch concrete, interior walls r not straight , kitchen sink , breakers r Turing off itself quite often and many more. They replaced my pendent lights at least 5 times but still couldn’t get it right and I was lied about the situation. Basically, after third party doing a job , there was no one from Highland to inspect the job quality. I am thinking to buy another home and most likely not from Highland. ... More

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of the work being done. Because nobody was in charge of the build I hired an independent inspector, pre sheet rock, that identified 50+ items that needed to be corrected. Highland did make good correcting the identified items, but at the cost of significant delays. We also had a bad experience with our 2nd Superintendent. He lacked in communication, professionalism, and honesty. He provided no oversight while work was being done, which led to constant rework and delays. Our 2nd independent inspection identified 40+ items Highland corrected. Over the course of the build we were given 5 different close dates that resulted in a 3 month delay from our original close date. After we moved in a Highland representative stopped by the house as a follow up. I gave him a list of 6 items that needed to be corrected. It took 4 weeks for Highland to schedule the electrician to come out to my house. I have my door scheduled next week to be looked at, but I have not heard anything else on the remaining items. Buying a Highland Home was painful. Through my realtor I expressed my concerns to highlands leadership team, but I was never contacted by anyone other than a supervisor. ... More

The experience was the worst I have ever had in buying a home. Our realtor, Hector and my finance person didn’t get a long, they were pointing fingers at who was at fault, Hector went so far to add me and my wife on the email chain, and the result ended up causing us to miss closing and having to move twice. We emailed Hector’s boss about how unprofessional this was and his boss still to this day has never acknowledged or responded.. No one cared that all the unprofessional behavior cost us, the buyer, thousands of dollars to move and store our items until we could get closed. The VA inspector reached out to Hector for a week, with NO response, then when Hector finally responded and scheduled the inspector the home did NOT have appliances. The house has had several issues, that if anyone really looked they would have been fixed, 2 doors with door handles uneven, one much higher than the other. Underneath cabinets paneling falling off, paint was sloppy, the painters have been back several times. The yard has an open ticket now, our grass is dead, we noted this in walk through. I would never buy another Highland home or recommend Highland. ... More

We thought we were buying a good quality home from a trustworthy builder, but we were totally off, it's been really painful starting from the permit submission that was not done on time and even worst the person accountable lied about it... We moved almost 8 weeks ago and still have pending thing to be fixed... The house floor plant is so beautiful but quality and how Highlands manages materials is a shame. Worth to highlight the Engineering interest to fix things but unfortunately he has too many things to do. The builder should reformulate it's strategy and try to get things done right first time. ... More

I have highlighted the issues from visual inspection prior closing and engaged a third-party inspection company to do the home inspection. Majority of the issues are unattended despite several follow-up by email, text messages and phone calls.

Our experience with the sales team from the beginning has been excellent. However, our experience with the construction and warranty department didn't align with the Highland Homes reputation at all. We would like to provide more details if contacted by Highland Homes Customer Services team, however, below are some experiences where we felt that we (as buyer) and our time were not valued at all by builder's team: After closing: * Some of the crew members didn't show up during the scheduled window (to complete the items from affidavit) and had to wait for the whole day and follow up with construction managers to get things done. * There are a couple of items from the affidavit for which we are still waiting (despite multiple reminders to the construction manager) even after more than 2 months from closing. * Had to wait for a month and also had to request multiple times in order to get a simple response (about the HVAC system invoices) from the construction manager/local warranty customer care representative. * Even though Highland Homes says that a customer care representative will contact us within two business days from submission of warranty request, so far we have not been contacted at all (and it has been 2 calendar weeks from the day of warranty request submission). Overall, our experience with the construction and warranty team so far DOES NOT encourage us to recommend Highland Homes to any of our friends/family members. We will really appreciate it if someone (who cares to make a difference) from Highland Homes contacts us and addresses our concerns. ... More

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

I've had experience with production and custom builders in the past and Highland rates as low as possible.

Responsiveness to work orders is poor.

Customer service is very very Bad

Very disappointed. Was encouraged to buy a Highland home for the quality and their workmanship reputation but this is not what I have experienced. The quality of products used is of a very low grade material, the wood trim in the house has very noticeable blemishes, knots and bumps and is very rough causing the paint to constantly flake off. The kitchen sink immediately rusted, it was replaced promptly but it is still a low grade quality stainless so it stains and spots up and if a pan is set in it for a minute it rust the sink, I have never had any of my stainless steel sinks do this. The floors look like a wash board, very uneven they look terrible also they still have glue on them that they have not been able to get off after three attempts. I was told by Highland you cant get concrete even and you can only smooth out so much of an area with the human arm span??? Really this is insulting to my intelligence, I have had tile and wood floors installed in my previous homes and it did not look like this, there are products to prevent this when done properly. The ceiling and walls show defects badly the ceilings have waves this is caused when the sheet rock is not done properly. Many issues have been fixed like one of many the tile work that had been broken on installation where they just grouted between the break instead of replacing. The concrete work at the front entrance and the patio is terrible the entrance was refinished twice but still looks awful so with all this I worry now about the integrity of the slab. When I went to clean out the windows out I found two fly's that were in there when they painted and they just painted over the top of the fly's. Clearly the contractors they use are low grade as well and they obviously don't care and no one from Highland cares either or supervises these contractors. The blinds they installed are the cheapest possible, they want stay in place. I have no confidence in the quality, stability and integrity of this home I feel like that with this many things wrong that we have seen and are still finding, how many major things are wrong that we cannot see and have not come to light yet and will fall apart after the warranty is out and before they should. It is so disappointing and has stressed me out so much and has made it impossible for me to enjoy my new home. I think the amount of money paid for this home warrants better products and workmanship this was not a low end home. I have owned several homes and this is the worst conditions and experience I have ever incurred. I would welcome and challenge someone from the Corporate Highland homes office to come see my house, I would love to hear their opinion after they have walked through this house. I don't know if something has happened with Highland that has driven the quality and workmanship to go down hill or maybe just an initiative to cut cost to make more money at the home owners expense or the people just do not care anymore. Where is quality control? At this point I would say be very cautious if you are considering a Highland home. The guys at the local field office I have dealt with have been responsive but this does not make up for the issues that I have found. This is not the way I planned on starting retirement I thought I was securing my future with a Highland home. Now I wonder if I have invested poorly and possibly jeopardized my future stability. ... More

Wish I could say better things - but very disappointed overall.

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

Pranay - since we moved to this house we have odor smell issue which is from WWTP and he is beside of our house. While signing I have asked sales team what was that and they have said it is some water plant and they didn’t mentioned about about WWTP. We are getting that smell in our bedrooms. I didn’t expect this kind of customer service with false stamtement before signing the contracts.

We signed a contract on a fully framed house at the end of November 2021 to close in April latest May and we ended up closing in mid August, 2022. It’s almost as if they were stringing us along for 9 months hoping that we would back out and sell the home for a higher price. After 9 months of waiting, we are in a “new” home that has electrical issues, AC issues, and a bunch of things done in hurry that looks unfinished. One AC vent started to rattle so loud in under a month it’ll wake me up at night. The driveway looks like it took some damage and they just threw concrete at it and didn’t even smith it out. Everyone on the block (including those with the same home design) has an additional side garden and we don’t. There is only one spigot attached to the home and it’s not even conveniently placed near the garden or back. Maybe it’s for the neighbor to use. Not thoughtful at all. They cut a lot of corners and it shows. ... More

We should be compensated for having to manage the completion of our home, post closing. This is our third new home in four years and this is by far the worst experience. The build process, the attention to detail, the finished product upon delivery at closing was despicable. Had interest rate‘s not been rising we would have made them complete it but my gut is they’re impotent when it comes to fine detail and quality as they were known a few years ago. Three months in our kitchen is still unfinished, we are still pressing the construction team to complete items every day. We have been managing a spreadsheet of simple things. I understand that the tradesmen are a major issue but Highland should add more staff or employed directly to obtain the level of completion and detail that we expect on an $800,000 house. It is so bad in our new neighborhood that a group of Highland owners gathered in the street and talked about a class action lawsuit because of the quality, workmanship, and issues that we are finding in the property. Add to the mix all the homes under construction, the beer cans the trash, the trash, the trash and it’s obvious why our homes are not finished. When you walk a property in there are alcohol containers inside or on the outside such as our house and our neighbors house that is a clue. We feel like educated, experienced, reasonable buyers since we’ve done this with two companies over three new homes across for years. This process that is still unfinished three months after closing Has been the worst nine months in our marriage because we have argued in battles over should we stay or should we go and that continues on a daily basis and that is all due to Highland lack of attention to detail or respect for customers. We will never buy from them again and every person that I talk to I tell our experience and advise them to avoid Highland homes. I feel for their local sales reps and construction lead, the main organization should do more to help the employees serve the customer. I likened our experience to their previous manager when I said have you ever stood on the assembly line of your new dodge pick up and made sure that the corporation was putting every piece where it needed to go, every fit and finish with perfect? Do you get frustrated when you have to take your vehicle back for a recall? We have purchased something that is 14 times the value of your truck and yet on a daily basis we are having to manage the construction and completion of this home and you would never go for that for your new pick up. Overall a horrible experience, and I don’t get angry as I look at my kitchen countertop that is still incomplete, missing molding, while I make coffee Everywhere in this house to include barn doors that are 2 inches too small for the opening is a reminder that unless we argue, push, fight for what we paid for Island homes will do their best to take advantage of us. ... More

The subcontractors were abysmal. The sheetrock seams are horrible. The "finish" work on the trim looks like a child put it in. The concrete in the driveway, garage and patio are pitted, gouged, and have boot prints in them. As I write this, the master closet ceiling and upstairs bathroom vanity are torn out as water is leaking through the ceiling. The absence of professionalism even extended to unhuman behavior such as urinating in the shower to the point where the smell prevented us from going into the house, and there was even feces rubbed on the painted wall in the bedroom upstairs. I cannot stress enough how shocked, disgusted and disappointed we are in Highland and this house. ... More

Terrible experience overall. I will say, Mike with the mortgage company needs a mask and cape because he was superman. Tyler, our second Builder has done her absolute level best to correct issues we had so I would rate her 5 stars. If you end up with Eric as your builder, cancel and walk away. He doesn't care at all. He is extremely unprofessional, including having trades eating and sleeping in my home during our scheduled meeting which he was late to. You will not get a quality home if he builds it, request Tyler, she is hands and feet above him in treatment and physicall quality.

Lots of issues with home, every time contractor comes to fix one problem another one occurs. Last time I’ll buy a highland home

Highland homes are great, quality is fair but support is terrible. Just the hassle wasnt worth it.