Highland Homes Reviews

Things not completed on time. Poor workmanship. Poor delivery. Poor quality of craftsmanship. Poor commitment to homeowner! No ETA. After 3 months into the home, still have so many issue pending. You have forced me to decide that I don't want to live in this house for longer than I have to. No one even thinks like that for a rental home.

We had great expectations when we initially signed in for Highland homes at Lakewood at Brookhollow, prosper but later our experience with the sales and the builder turned to be the worst. It is unfortunate even after paying such a hefty price for the new home by Highland we had to face such an ordeal and still struggling to get many issues fixed. All the work is contracted and there is no proper inspection of the work post completion by the contractor. House was handed to us with many pending issues. The builder took advantage of the fact that we were not in a position to reschedule the closing and left many open items unaddressed. No proper response even after repeated follow up. No proper information provided. Pragmatic living conditions not taken into consideration. Many upgrades were ignored and we had to specifically point out and get the rework done. Almost 50+ days of closing and we still have many unsolved/unaddressed issues. ... More

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Highland homes used cheap third party companies to do their work like plumbing etc. it’s all lazy work and we found many issues after we moved into the new house. They didnot fix any issues that we have raised . They just say yes to your request and will not implement them later. Totally waste of money and we are extremely disappointed with the purchase. Please stay away from highland homes even when you are getting a better price because you will have to pay for repairs due to cheap quality

Not Great experience with Highland Homes

there are so many mistakes and issues in home we can literally tell it just by looking at it, the builder assigned to us is not cooperative at all, in some situations he is adament and not willing to fix the fundamental problem , we still have so many outstanding issues that are not taken care properly from Paint, Irrigation issues etc... I hope Highland home sees this review and gets back to me to resolve those issues..

I am not totally happy with the construction process which has too many flaws. People who worked on the home are not skilled and that is bad.

I’m verbally your staff have never been helpful at all , we still have some issues that we had addressed when we made the deal , till now not fixed

Recommend you go with a different builder. Our experience = we are the quality control for Highland Homes. When we bring up the too many to list issues on this forum with our home, we are told it will be fixed & then ignored. It appears to us that they are building to many homes simultaneously & ignoring the poor craftsmanship of their subcontractors after the paperwork is signed.

Quality is horrible. Sloppy work. Overpriced. Will Not recommend. House is up for sale. Too many problems.Going to Toll Brothers. Will not recommend!

Cheap materials, extremely high prices not suitable for the final product. We bought almost 2 months ago and we are still dealing with the same walkthroughs issues from before closing time.

I Wouldn’t recommend highland to my dog .We still have messed up cabinets and no one is responding after we close .

Our home buying experience with Highland Homes was horrible. The builder we worked with did not respect my wife or our realtor during the final walk thru. He told us what he was not going to complete during that time. We choose to close on 12/15/22 but was promised by the builder all items would be finished in 10 days that did not take place. It’s is 2/8/23 and we are still dealing with him and our master bathroom is still not done. It took us calling highland corporate and sending him multiple emails to get any response from him. His manager has not been much better with communication. Since our bathroom title was cracked the manager said Highland would get us a check so we could replace it after the fact and we still don’t have that. If anyone ask our experience with Highland this is that we would tell them. Why we chose a Highland Home was because of the quality and customer experience and none of those things have happened. ... More

*For perspective, I have 24 years in the building industry (sales side) and built my last 2 homes in another state with other builders. My comments below are beyond the normal issues all new build have. What is not included is the lack of follow up, attention to details and planning. This home build with Highland has been rough. Tears, frustration, unease and distrust all flowed thru my family….but we went thru the build because we had no other options because we moved from out of state. Currently about 2 months into the home and we still have major repairs going on, here is a quick recap in the current state, I am grouping it by locations. Inside: General -curved walls due to bad framing. -holes were punched into the Sheetrock all around the home to find a bad wire because the power in the bath would not turn on….the breaker was tripped. Now have variations in the wall texture because no one looked at the breaker box before punching holes into the wall. -paint issues all around the home, painter had been back multiple times, just takes the tape off the wall and moves on. If any painting were done, paint drips and splatter ended up everywhere. Outside -had 3 driveways poured. 1 was cracked, 1 was installed with a expansion line that veered off 8” from center. The latest driveway has a significant chunk taken out of it and patched…also tool grind marks are in the driveway. I gave up on having a decent driveway put in and instead asked for a nicer sidewalk for compensation. They will do that…just have been left with no sidewalk, just a hole in the ground for several days. -the front profile of the house was compromised by weather proofing wrapping around the front of the home, unlike the model or other homes….it was just faster for this Sub. They corrected it but left black glue marks on the front brick. -several brick were left off the house and the soffit/gutters were installed leaving a 8”x4” hole in the side of the house. This “passed inspection”. -soffit boards and trim was cut short, leaving 2 more holes at the back of the home. Also passed “inspection”. -3 areas where we had stucco, 3 different profiles. Had to have them replace it to all match -had to redo the fireplace outside on the patio, the firebox was installed crooked. Also had to redo the whole front of the brick and hearth, crooked, cracked and glue was on it. Also needed a new mantel. -new front window was needed, scratched. -needed a new front door, the change order was not followed. -holes in the front porch brick/grout/mortar. Had to have them back twice to correct. -the front of the house had the wrong stain installed, had to get a new garage door and shutters. -shingles had to be replaced, brick debris stained the shingles. Living Room/Kitchen -for the first walk thru before Sheetrock, they had the wrong plans/no change orders. (Also didn’t bring a pencil, I lent mine I had on me). -fireplace was built to the small version, paid for the floor to ceiling and for a floating mantle. Had to tear out the corbels and add the top of the fireplace…5 different grout lines and uneven brick work on top create a wave effect. Had to tear it out to try again, still was poor workmanship (this time there was cracks in the brick from the tear out). Had to tear it all out and reinstall, this one looks good. -Flooring, in the process of the fireplace being fixed, they installed the wood floor and left it u protected, leaving chunks taken out of the floor from falling bricks. -back patio door is not squared up the transom above it, ordered the wrong size door. No fix for this besides hiding it with curtains (this is their current solution) -the wrong cabinets were ordered, the Change Order had no wine cabinets and instead regular cabinets put in. They installed the wine cabinets. -many doors and drawers in the kitchen have touch up not completed after several follow ups. -countertop had a deep gouge. -the top crown above the hutch was stalled crooked due to ceiling issues. -wood floor had oil stains on it from construction. -wood floor had been split, carpet installers nailed into the wood floor. Master Bath/closet -the wrong closet for the master was wrong, did not follow the change order. -once the right one was installed, the profile was not like the model. It was explained that there is 3 versions of this closet that Highland Corp designed and there is no way to know which one will be installed. We not have it corrected with nail holes visible , cut marks and glue painted over in a gloopy fashion. -master bath had a leaking window. -the tile has cut ends in the shower with paint on those ends, already peeling 2 months in. Should have used trike trim Upstairs/stairs -the skirt board on the stairs had 2 profiles, leaving up to 1” holes on one side where the riser and the tread meet. The solution was too stuff carpet into those holes so we wouldn’t see it. Also had a handrail that looked like a ski jump. As if this review, this is still not done. They fixed most of this, but caused enough damage that there needs to be another major tear out. -wrong carpet was installed upstairs. -all the bathrooms upstairs had their shower handles installed incorrectly, there is no fix for this unless the whole bath wall is torn out. -the window upstairs with an arch, had to be redone 3 times. Main floor -wrong tile installed in the powder room, they still installed the sink and toilet on top of it. New tile and grout has left behind stains on the trim. There is so much more , but getting tired of writing. Hope this paints a picture of the issues involved and why a 1 star is justified. ... More

Make sure you get a home inspection and do not sign for the home until everything...And I mean EVERYTHING...is fixed no matter what they say or how bad you want the house. Quality of craftsmanship is pretty bad. Work is sloppy. You won't be able to tell until you clean the home really well. A lot of things were broken or broke quickly after moving in. Warranty work is shoddy. It's all patch work to get you to sign for the home, no quality repairs or quality work throughout the house. Unfortunately, all of my neighbors are saying the same thing. Very sad to see.

Not the best experience for first time home buyers. Unprofessionalism from sales agent to the builder.

My highland home that I thought would be my dream home, not so much. The home as so many issues and still currently trying to get fixed almost 2 months later. Half million dollar home should of went for a lesser home and got better quality. Very disappointed

Highland Homes prides themselves on quality of construction. The construction of the home was horrible. There were over 50 discrepancies in our home when we purchased it. The craftmanship was terrible. The home reminded me of a habitat for humanity home which was put together by volunteers who were not experts in construction. After nearly 2 months in the home we are still dealing with repairs and have a long way to go.

Not a pleasant experience at all. Cabinets have been one of the worse experiences we have so far in this house. Workmanship is not good at all. Backyard has issues with leaking water. None of the issues post closing have been addressed so far. It’s like they want to wait for a year, so we even run out of 1yr warranty. 1. BACKYARD : a. When they installed the SOD looks like someone has walked with heavy boots and the backyard is uneven. My cousin has already sprained her ankle just by walking in the backyard and we have stopped using it. b. Our side yard is always damp. They tried installing some drain but nothing seems to work so far. It still DAMP. May be a leak or something. c. There is more weed than the grass and was very disaapointed to see so much weed in the first month after we moved. They have already done one weed treatment and looks like that didnt help much. 2. CABINETS : It has been a pain to work with ACW cabinets. The doors were never aligned properly. There were few things that were broke and needed to be addressed . They already showed up twice and we are still waiting for things to be addressed completely. a. Oven needs to adjusted correctly to cover the gap. b. pot drawer needs to be adjusted, looks like the gas pipe is causing some issues here. There are some doors in the kitchen with adjustment issues and were never addressed. ACW has already given up on this. c. some replacement items in kitchen island and master bath. ACW showed up like 2 months ago and they said they are placing order for new parts and they never came back. 3. Other minor issues which shouldnt take time but still pending. a. one of the chandeliers has a broken globe. b. Garage insulation has a hole from inside. c. one of the plates needs to be adjusted near water heater. ... More

The finance part of our home buying was fantastic. No complaints there, but the construction part of the home buying is horrible. The workmanship of our house is very poor and the value for the price paid is not worth it. The response to issues is a joke. I have purchased homes before and this is by far the worst experience I have ever encountered. Highland should be ashamed of presenting their homes to buyers like this. Truly a lack of customer service. Customer service is what makes America great. I am an unsatisfied home buyer and I will never purchase from Highland again in the future or recommend anyone to do so either. ... More

I've had 4 builds in under15 years and this has been my worst experience. (My previous builders were Lennar, Castle Rock, and Long Lake Ltd...wonder builders, experience, and quality of work) COVID-19 and logistics had no bearing on oversight/quality of craftsmanship. (Excuse used "TRUST THE PROCESS" it will be corrected in the end...I can't trust the process when I don't have experienced Project Management/Oversight). I've been in my home 90 days and still have unfinished work. Highland Meridiana will be receiving a poor BBB Report to make customers aware... Foundation: Blueprints not followed I even told the PM prior to them pour the foundation yet they had to tear-up bust bathroom foundation to move tub plumbing. Foundation poured on raining misty day my back porch and garage are horribly finished due to weather conditions. Driveway: Poorly done cracks/major breaks (redone because I requested it. Structure: Poor Material Used damaged lumber used (identified by me and external inspector) Dry Wall had severe waives in master bedroom I Identified and had them redo. Craftsmanship: Rework/Sloppy work, unable to make proper 45 degree cuts to form 90 degree angles. Front window over garage was not level (spouse identified...PM swore it was taping...yet after putting a level on it it was deemed un-level. Arched windows were not insulated properly...I identified prior to dry walling, Door Frames broken in 3 rooms they attempted to just paint over or add caulking to hide again I identified and had them correct the issue. Second story floors not screwed securely squeaky/sounded like paper when walking on them. Carpet not properly stretched seams in most notable places Dripping paint....redo, loose stair treads redo; bad cabinets redo, as you can see it a theme of poor quality work with constant rework. Front door unlevel insects able to enter through top. Water sprinkler system two zones failed, rewire. Lights flicker in home when AC or Vacuum turns on, Garage door, squeak tremendously with large knocking sound. Dishwasher repaired 3 times, then finally replaced. Vent hood installers 3 separate trades 90 days still not installed...(Parts on back order...etc ordering wrong parts...lack of oversight) $700K Lemon...I wish there was a Lemon Law for Homes I would give this one back if SO! Very disgruntle customer. ... More

I purchased it recently and found the water leakage in the two-bedroom and still working on and not yet finished the work. so many defects in the home.

Worst customer service evern I have seen in my life

Worst buying home experience ever. Quality of home is horrendous

To mention a few issues, The home was not ready to be delivered on the day of close with construction taking place the day off closing, tile pieces and dust all over master bathroom, supplies left throughout the home, and countless issues to follow. The home is still not complete 2 months post closing.