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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2857 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Poor experience
- Courtney M.
- Verified HomeBuyer
- November 22, 2022
- McKinney, TX
Sadly, my experience with Highland has been very unfavorable. I can not recommend them. I’ve been in my home for 2.5 months and am still having workers out every week to install missing items and repairing faulty work.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Sadly, an awful experience.
- Madison Z.
- Verified HomeBuyer
- October 18, 2022
- McKinney, TX
After hearing great things about highland, I was confident in choosing them as our builder. The entire experience was disappointing and even now (6+ weeks later) we’re having to live in construction - after being delayed for 6+ months. The worst part was the horrible communication and the crappy workmanship. Having to wait 14+ months for a house and to walk in the day before closing to dead bugs in the cabinets, crooked walls, and horribly laid tile?? I was floored.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Went through an ordeal including racial comments
- Saurabh C.
- Verified HomeBuyer
- September 27, 2022
- Celina, TX
Had a horrible experience with Highland being a first time buyer. The construction manager assigned neither provided any status updates nor picked up the calls. He also never responded to numerous emails and texts sent. There were numerous issues during the house built and even after 2 months of closing, Highland is still working on resolving those. Had to escalate every single time and I essentially worked as a construction manager to supervise my house built. Construction manager also made racial comments saying "which part of English I don't understand" after I asked him on the status ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Very bad - incomplete work
- Ashritha S.
- Verified HomeBuyer
- September 27, 2022
- Round Rock, TX
Will never again trust this builder
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Highland Homes - Worst buying experience ever.
- Andrea D.
- Verified HomeBuyer
- July 31, 2021
- Houston, TX
Worst buying experience ever. Many many issues with the house once we moved in. Plenty of excuses, broken breaker, air condition was hooked up wrong, drier connector was broken. Maintenance men didn’t show up twice on two separate occasions. Just a mess
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Highland Homes - This builder has condescending sales staff ( once you’ve paid)
- Anonymous
- Verified HomeBuyer
- April 16, 2021
- Haslet, TX
This builder has condescending sales staff ( once you’ve paid) and poor follow up on repair issues
Highland Homes responded:
Hi ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Highland Homes - Worst experience ever as a 1st time homebuyer!
- Francisco C.
- Verified HomeBuyer
- December 01, 2020
- Kyle, TX
Worst experience ever as a 1st time homebuyer!
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Work was lazy and rushed, use another builder!
- Jose M.
- Verified HomeBuyer
- September 20, 2020
- San Antonio, TX
Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to ...
Highland Homes responded:
Hi Jose, Thank you for taking the time to tell us about your home building experience and I am sorry to hear that you experienced these issues at closing. I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. After speaking with our team, I understand that since closing our Project Manager has been actively working with you to ensure that we get outstanding items completed. While your initial walkthrough had some unique issues, we were and continue to be here for you to help get everything completed and to your satisfaction. We pride ourselves on quality and customer service. Our Project Manager will continue to follow up with you in order to get these items complete. Thank you for your patience and please continue to reach out to us with any questions or concerns. Thank you for being a Highland Homes customer! ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Definition of a lemon
- Daniel T.
- Verified HomeBuyer
- September 18, 2020
- Montgomery, TX
We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
House
- Hui H.
- Verified HomeBuyer
- September 11, 2019
- Arlington, TX
We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Unfulfilled promises
- Brad M.
- Verified HomeBuyer
- September 10, 2019
- San Marcos, TX
There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Our new home
- Lucio M.
- Verified HomeBuyer
- May 15, 2019
- Royse City, TX
I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Not the same exparience
- Michaela C.
- Verified HomeBuyer
- February 26, 2025
- McKinney, TX
Such a shame. Our first home in Texas was a Highland Home so when we decided to downsize to a townhome we purchased a Highland Home. This was a disastrous mistake!!! Everything from the salesperson to building team has been negative. I do not want to ramble on an on because I definitely could with all of bad experiences. I will just say this. The materials and the craftsmanship are TERRIBLE. Its a battle to fix these things and I don't think it will ever be as it should be. I'm very sorry we closed on this townhome. We should have not moved forward and lost our deposit.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Disaster Experience
- Anonymous
- Verified HomeBuyer
- December 28, 2023
- Aubrey, TX
If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Frozen hot water pipes, leaking roof and more.
- Anonymous
- Verified HomeBuyer
- February 12, 2023
- Melissa, TX
Are you looking for frozen hot water pipes during Christmas. Or perhaps a leaky roof that soaks into the garage drywall. Maybe bad finishes are more of your thing. Exterior doors that do not seat evenly into their door frames, interior doors installed unevenly and do not seat evenly (top of the door sits at a 10 degree angle), baseboard corners do not meet and are filled with caulk, cracked interior door trim that is sloppy filled with caulk and not sanded smooth, unevenly spaced tile, stained grout, visible seams in drywall, (drywall crew can’t do butt joints), crocked drywall due to crocked ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Don't waste your money. Find a better builder!
- Anonymous
- Verified HomeBuyer
- January 26, 2023
- Melissa, TX
Don't buy a Highland Home. Just don't do it - if you want to spend nearly a million with someone just get a custom private builder instead. The entire process from start to finish was full of problems over the course of 16 months that it took to build which inevitably also resulted in my mortgage costing almost double what it should have been based on when we started the build... And we even financed through HH loans because we were told we were getting a "deal" - also a huge mistake. If you expect anyone from HH to take accountability for their work and responsibilities, you'll be wildly ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Incredibly poor workmanship on the entire house, lies from Const. Mgrs & no sympathy
- Julia B.
- Verified HomeBuyer
- December 16, 2022
- Georgetown, TX
We've now worked with 3 Construction Managers (CM) after firing the first (refusing to work with him) after he lied to us about a sealing issue in our roof that our personally hire inspector found. Our 2nd day in the house we were awakened at 2am to substantial leaking in 2 bathrooms, hallway, walls, roofs, etc. because there was so much water on the ceiling it set off the smoke detectors. Since then, we found out they only used primer w/o a coat of paint on most of the house, we have white paint stains ALL over our house, including all over our brand new (and expensive) woof floors, in ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience in a purchase
- Elias F.
- Verified HomeBuyer
- November 15, 2022
- San Antonio, TX
Almost every issue you could have with a new build. We have had. Having to kick and screen to get issues corrected
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very disappointed in the workmanship and service of Highland. Especially for such an expensive home.
- Alexandra M.
- Verified HomeBuyer
- May 09, 2022
- Haslet, TX
I was so excited to have my family's home built by Highland, but the experience just got worse and worse as time passed. About 8 months into build, Highland moved the construction manager working on our home to another site and that's when everything went downhill. The new manager was not responsive to my concerns. Especially in regard to green paint being spilled and splattered all over the first floor of the home. I noticed it the week it happened and reported ASAP. It still sat for months, going ignored; it just seemed really disrespectful to the fact that this was going to be our home and ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Poor attention to detail
- Anonymous
- Verified HomeBuyer
- March 31, 2022
- Conroe, TX
Bad paint job. Paint/stains all over floors and doors. Garage concrete is completely stained and chipped. Construction did not follow design and preconstruction design notes. Floors lifted by trim. Doors don't close right. Drawers slides are not smooth. I think my expectations were to high choosing Highland, should of known something was off when the sales rep took us to tour a house and they couldn't believe how much trash there was. I do believe more supervision should be done over the construction crew not only in design but in constructability.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Terrible experience
- Chris S.
- Verified HomeBuyer
- March 02, 2022
- Hutto, TX
Work was very rushed. Very disappointed with the purchase. I'm still dealing with issues on repairs to be completed that should have been done before forcing me to close just to make a year end number. Worst experience I've had ever buying a new home.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Highland quality lacking on our house
- Robbie C.
- Verified HomeBuyer
- November 16, 2021
- Royse City, TX
Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor workmanship. Lack of trustworthiness and response.
- Larry H.
- Verified HomeBuyer
- September 05, 2021
- San Antonio, TX
DO NOT buy Highland. I've built 5 homes (KB, Eagle Valley, Meritage, Chesmar, and Highland). Highland Construction/Sales Management Team at Fronterra at WestPointe is by far the worst one. They will not correct poor workmanship unless asked by customer, then will try to convince customer work is within tolerances. Warranty work is nonexistent. Communication is nonexistent. Follow up is nonexistent. Will blatantly lie. I DO NOT recommend purchasing a Highland Home.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Very Poor Customer Service starting with the Sales Team
- Anonymous
- Verified HomeBuyer
- July 14, 2021
- Katy, TX
As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”
Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I am sorry that you were disappointed with our sales team as we strive to pride an exemplary level of Customer Service! Our team would appreciate the opportunity to discuss these items with you so that we may better understand and help address your concerns. Please let us know how we can help and thank you for being a Highland Homeowner! ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Do not Recommend
- Samantha P.
- Verified HomeBuyer
- June 26, 2021
- Melissa, TX
We did not have a good experience with sales or project manager. Highland lacks attention to detail. People working on your house don’t even have access to the plans.
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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