Highland Homes Reviews

Our builder, Spencer, and our agent, Sia were both professional and timely on their interactions with us. The house exceeeded our expectations and we would build all over again if we had to.

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

Highland was very responsive to all of our requests. The issues we found were minor and Highland took care of them in a very timely manner. The people we dealt with were helpful, friendly and knowledgeable.

I feel like Highland was misleading and only concerned about closing out the project and getting paid. I still have items on my final punch walk (before close in Oct.) that have not been complete. The overall quality is Mediocre at best and when we make request to have items fixed we are told this is normal. We did not even consider another building during this process, which was my first mistake.. Coming from a person in commercial real estate construction, I hope things improve or you will be considered like everyone else.

Great people you can trust to deliver what they build and sell. They stand behind their product and deliver what they commit to.

nice and collaborative people

Everyone from the sales office to the project manager were outstanding. We looked at several communities, not just the one where we purchased. The Highland people at every community were friendly and helpful--very generous with their time. We are thrilled with our new home and the process we went through was very pleasant.

Great homes with good sales and building team. Open fast communication with no hassle.

We started the process with highland at the recommendation of family that was also building. They have incredible floor plans and finishes and we were stoked to Build. Throughout the process they kept us in the loop and helped us to make our home ours, tweaking little things here and there to really make it what we wanted. The speed was unbelievable, from ground break to move in was 3 months. Move in was on time and as promised and we are in love with our new house. Follow ups and normal repairs have been awesome.

Highland Homes built new a beautiful home that I know and can see is superior quality. For a first time home buyer, they make it so easy and fun!

Excellent builder

They took great care of us and handled some small issues very quickly.

Very good

Not covering flooring after installed caused some minor damage. Paint overspray, muddy shoes on carpets, some small paint drops on carpet. Very minor, but many subs did not remove shoes even though there was sign on door. Also, better communication on what we could have expected from pavers on back patio. They were not what we anticipated. We should have asked to see example. All in all, Garrett was very responsive to any and all concerns we had, and we were very happy with Garrett as our builder.

Our entire process with Highland has been a great experience from our first meet with Amy and Larry in sales through the building process with Brady. We felt we were in good hands, especially since we have never built a home before. All of our questions were answered in a timely manner and we were updated weekly about the progress of our home. My sister recently built a new home in Texas too and unfortunately did not have the same positive experience we did. They were impressed with the quality of some of our standard features and fixtures. We could not be happier with our beautiful new home and would definitely recommend Highland Homes to anyone thinking about building. ... More

Great service from sales team all the way to closing

You'll see similar floor plans with other builders, but you won't see the same quality in materials.

Great team in Ginger and Julie. Love our builder Alex. Super service.

Highland was great to work with. Construction was efficiently managed and never in disarray. All Highland personnel worked to get questions answered and kept in contact with us. We will use Highland again should we decide to build another home.

Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We have small dogs that escape the fence often. We are in the process of adding additional fencing to keep them in and safe. ... More

Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very efficient and very well balanced. Follow up from contractors/sub contractors has been prompt and professional. Our Highland Homes Construction Manager was attentive to our requests and kept us engaged and informed. Yes, I would purchase another HH!!! ... More

Maybe expectations were too high. But for the amount of money spent on this house, I would have expected a MUCH higher level of craftsmanship in details. Base materials that the builder uses are lower quality (cheap doors, basic light fixtures, flimsy wood flooring, counter materials in kitchen and bathroom, little toilets, light switch locations, etc.). Maybe the "area" commanded such a price, but the end product was mildly disappointing. By the end, it was too late to correct it all. The construction manager was responsive during final walk through but not entirely reactive to make corrections. There was only so much anyone could do at that point without making the product worse. By the end you are committed, your heart is set on the location, and your mind is excited for a new home. Turning back is nearly impossible. Short of a daily inspection of contractors, how can one possibly keep up with and correct issues in real time. Everyday I find things in the house that are disappointing. Highland seller/realtor was very lovely. Neighborhood is wonderful, which some what makes up for end product. ... More

Can't go wrong buying a Highland Home. Got our money's worth on an all brick house. Highland has a great reputation and I experienced excellent service from the sales staff and the project manager.

It was a smooth process from the day we decided to buy until the day we got the possession of our new home. So far we have called for one issue which has not been addressed by the corporate office in spite of a few calls. Didn’t expect that hence Very disappointed.