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Highland Homes Reviews
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What Real Homeowners Say About Highland Homes
With an average rating of 4.4 stars, Highland Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 3410 verified homebuyers to give you an honest look at what it's like to build a new home with Highland Homes. Read their unedited reviews, feedback, and complaints to help you decide if Highland Homes is the right builder for your new home.
Customer Reviews
Happy Homebuyer
- Anonymous
- Verified Homebuyer
- February 05, 2020
- Richmond, TX
Overall, we had a pretty positive experience. The things that needed to be fixed for us to purchase were fixed and in a timely manner. Our PM is responsive to our questions even after move in and provides assistance when needed. I’m happy to say that we do not have buyers remorse.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding Customer Service
- Molly C.
- Verified Homebuyer
- January 30, 2020
- Arlington, TX
Highland Homes built the home we wanted at a price we could afford. Their builder Jesse was incredibly detailed and helpful. They were willing to modify more than other builders I've worked with in the past, and helped me make the home my own. I noticed a few minor things that needed changing after my closing date and Highland Homes didn't hesitate to make it right and quickly. I trusted the team I worked with and hope to build with them again someday.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy customers
- David S.
- Verified Homebuyer
- January 21, 2020
- New Braunfels, TX
Our experience with Highland Homes was a good one from start to finish. Our sales rep and our builder were both very quick and eager to help us and to be sure we were happy with our new home. We very much appreciate how we were treated by Highland Homes, and especially by those two individuals.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - A great experience.
- James E.
- Verified Homebuyer
- January 21, 2020
- Forney, TX
A great experience. The whole process was better than I expected. Wonderful service from beginning and still helping now. We enjoy our new home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent experience with Highland Homes!
- Tracey S.
- Verified Homebuyer
- January 21, 2020
- Bulverde, TX
Excellent buying experience and living style with Highland Homes!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - Great people!
- Janie H.
- Verified Homebuyer
- January 21, 2020
- Forney, TX
Great people!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Quality/ Workmanship on the home
- Anonymous
- Verified Homebuyer
- January 21, 2020
- San Antonio, TX
Contractor's building the home abused the cabinets, bath tubs, plumbing and many others fixtures. Roof in the front was not completed properly. Open holes under gables lack proper sealing. Roof leaks in front under eve. Exterior pieces were not completed properly (sealed on exterior properly). Many items identified in final walk through to be completed as part of the sale, remain uncompleted after 2 months. Lack of response by builder to rectify. Hire your own inspector prior to closing for a new home by this builder. Home lacks insulation over rooms in the attic (it is visible). Demand all ...
Highland Homes responded:
Hi ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Highland Homes - Great team to work with
- Chad S.
- Verified Homebuyer
- January 21, 2020
- The Colony, TX
Great team to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
100% better than out first builder
- Jackie R.
- Verified Homebuyer
- January 21, 2020
- Wylie, TX
We received the ultimate presidential treatment from Highland staff. They were very responsive and worked efficiently to get our home built within the time frame they gave us. We will definitely go with Highland Homes if we decide to build again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A pleasure to build with Highland Homes
- Constance B.
- Verified Homebuyer
- January 15, 2020
- Austin, TX
The entire process from sales (Lula & Danielle) to construction (Javier) to last minute financing (Troy & Meredith ) EVERYONE was professional, kind, promptly answered all of my questions and concerns and even went above and beyond with helping me resolve an issue in a calm and timely manner! I could not be more pleased with the entire process of purchasing and building my new home!!! Thank you ALLLLL!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
High quality experience
- Anonymous
- Verified Homebuyer
- January 15, 2020
- New Braunfels, TX
This was our first home to build. From start to finish everyone with Highland was and continues to provide great support for any and all questions or requests that were made. I would recommend Highland to anyone considering building a new home. It has been a great experience due to Highlands team and support Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Enjoyed our new home...but construction is noise is unbearable
- Thomas A.
- Verified Homebuyer
- January 14, 2020
- Argyle, TX
We have been here about a month and a half. We find the house build very nice........but as we are in Harvest, a community in the works, it is 8 PM in the evening, and one street over, there is still heavy construction vehicles working! This is after a day of loud blaring music from the construction workers on the house next door. I THOUGHT THERE WERE POSTED HOURS for deliveries and construction. Had I not have to get up for work at 3 AM for work, i might not see this as important.......but this is very annoying!
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Always above and beyond
- Vilma C.
- Verified Homebuyer
- January 14, 2020
- Montgomery, TX
The people at highland homes listen to you and always try to accommodate you they are honest And they stand by their products
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - Very Happy with Highland Homeloans
- Keith W.
- Verified Homebuyer
- January 14, 2020
- Bulverde, TX
Very Happy with Highland Homeloans
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Highland Homes - Was awesome working with Gary and Duwayne!
- Gaston R.
- Verified Homebuyer
- January 14, 2020
- Celina, TX
Was awesome working with Gary and Duwayne!! Very helpful and always felt that they were genuine in responses or when issues popped up.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Highland Homes - Overall pleased
- Mark D.
- Verified Homebuyer
- January 14, 2020
- Prosper, TX
Overall pleased
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Great experience!
- Harold C.
- Verified Homebuyer
- January 14, 2020
- Aubrey, TX
Friendly staff and the contractor is very responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Absolutely Amazing!!
- Joshua B.
- Verified Homebuyer
- January 14, 2020
- Celina, TX
Highland provides the highest quality homes and service from start to finish. They went above and beyond my expectations and truly commit to customer satisfaction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - Overall good experience, but some of the aesthetic issues called
- Anonymous
- Verified Homebuyer
- January 14, 2020
- Hutto, TX
Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Highland Homes - Great neighborhood, overall experience with Highland met our
- Kim L.
- Verified Homebuyer
- January 14, 2020
- Roanoke, TX
Great neighborhood, overall experience with Highland met our expectations. Would recommend
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dream Home
- Tanner B.
- Verified Homebuyer
- January 14, 2020
- Denison, TX
This has been the easiest and most rewarding experience. From day one Pat and Michelle were the greatest people to work with along with our realtor. They answered all of the questions we had as soon as we emailed or called. And we got our dream home at a GREAT Price. We tell everyone about it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - I love my highland home.
- Anonymous
- Verified Homebuyer
- January 14, 2020
- Round Rock, TX
I love my highland home. Some issues through the build process related to quality of work the tile and trim contractors did. All issues resolved in time for closing.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excellent
- David G.
- Verified Homebuyer
- January 14, 2020
- Montgomery, TX
No problems with anyone that works for the company
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very satisfied
- Justin W.
- Verified Homebuyer
- January 14, 2020
- Prosper, TX
Tim Stephenson was a breeze to work with and had amazing follow up. Doug Yaklin built a quality home and continues to be there for us if any issues arise. This has been the easiest house buying experience and we absolutely love our home. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home Meyer Ranch
- DeeEtta T.
- Verified Homebuyer
- January 14, 2020
- New Braunfels, TX
What a wonderful experience. My home was done in the timeframe I bvb was told it would be done. Both my salesperson and the guy supervising the build we always helpful and kept me informed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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