Highland Homes Reviews

All aspects of the process were as expected. Everyone at Highland Homes was super helpful and guided us through every step.

The builder had gone above and beyond to make sure we get a quality home. With us being first time homeowners, there were a lot of things we would have overlooked but Highland homes educated us and fixed all the issues that we would have missed. We are so happy we selected a home builder who cares about their work and makes sure the process was as smooth as possible.

Quality home and great service

Get the House you want in the area you want

Highland homes pulls out all the stops and pays great attention to detail! IN addition, their sales staff is simply the best and the main reason we made the decision to go with Highland Homes! One of the best decisions we made in our move to Texas!

Excellent customer service great building material

Very detailed and patient to any concerns that i had during the build....im very satisfied with my house....

Patrick, Kathy, and Jaime were all great! They made the process so easy and quick! Really felt like they had our best interest at heart.

This was my fourth highland to build. Still a good builder but their quality and flexibility has slipped.

Everything is the best

After a long search for my first home I decided to build with highland homes. Little did I know my home would be riddled with problems and poor quality control from the builder. The functionality of my house is ok. It is sealed up tight and the appliances they provided work just fine. That’s the positive. My builder assured me that he would be in contact with me every step of the way, this was far from the case. During my preconstruction meeting it was made known that I’d like to upgrade the outside and add decorative instead of brick. I was told no that it was too late to add that. I love to detail my truck and friends cars so I also asked for a sink in my garage, again I was told no because unannounced to me the slab had been poured and the plumbing had been done. I was told they could not tie into any plumbing lines, again no framing had been done yet. This being my first home and only 20 minutes away from where I previously lived I came during construction almost every other day. I received a call from my builder about how I wanted to install the prewire for surround sound. I got up and drove out to the house to see my framing had been complete (again no notification from the builder). I saw that they had already prewired the surround sound without my input on it. My center channel speaker is now prewired ABOVE where the tv will be mounted....I had under cabinet kitchen lights put in as an upgrade only to find out that the switch for these lights would be in a hallway in another room away from the kitchen (again zero communication from the builder)...when I asked for the builder to move it he told me he did not want to do surgery on a newly built house. After a debate he agreed to move the switch but now it is next to my bedroom and not by the lights. During the final phases of construction the painting and caulking was laughable. My baseboards have no quarter round so they are caulked to the floor. The workers literally spread the caulk with their fingers and would smear it all over the floor. There was paint splattered all over my floors. When I asked the builder to clean it up he told me that this was as clean as it gets. He said this is “construction clean”. I had to take pictures and email the sales team to ask if this was the norm for highland homes. They assured me this was not the case and my entire house had to be caulked again. My bathroom mirrors are installed incorrectly and simply put on the countertop and leaned up against the wall. The workers did not caulk behind the bathroom counter tops as the mirrors are in the way. So there is an opening for condensation and bugs or whatever else can get down behind the countertops. I told him to please fix this but I was told that this was “construction 101”. When I went into other homes built the mirrors are flush up against the wall and the counter tops properly caulked. There were several holes punched inside of my kitchen cabinets in order to find the gas line for the cooktop. I had to tell the builder to patch these holes instead of him just doing it. The vinyl plank floors were already starting to peel up during the final walk through. There are several dings in every single door frame that they did not fix. I found 3 big chips in the quartz bathroom counter tops that the builder said he could fill. It took the builder four separate attempts to get the color right so people could not see the repair. Why not just replace it and make it right? I have also found an issue with the gutters not draining properly. My windows all have paint splattered on them from sloppy work that I was told I would have to clean up. “Construction clean” remember? I was pressured into closing by my builder and I can honestly say I regret it. Highland homes ruined my new home buying experience and I’m hiring my own people to come finish the touch up work that should have been the first place. I saved my money for 9 years after college and lived with my mother during that time. I’m a first responder and don’t want to have to stress about the build quality of my first home but....every day since I have moved in I found new issues with this house. My advice is to use another builder other than highland homes. They simply get a home built as fast as they can and move along. Very disappointed!! ... More

We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.

Great value! Great service!

Terrific

Outstanding service, very satisfied!!!

Our builder, Spencer, and our agent, Sia were both professional and timely on their interactions with us. The house exceeeded our expectations and we would build all over again if we had to.

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

Highland was very responsive to all of our requests. The issues we found were minor and Highland took care of them in a very timely manner. The people we dealt with were helpful, friendly and knowledgeable.

I feel like Highland was misleading and only concerned about closing out the project and getting paid. I still have items on my final punch walk (before close in Oct.) that have not been complete. The overall quality is Mediocre at best and when we make request to have items fixed we are told this is normal. We did not even consider another building during this process, which was my first mistake.. Coming from a person in commercial real estate construction, I hope things improve or you will be considered like everyone else.

Great people you can trust to deliver what they build and sell. They stand behind their product and deliver what they commit to.

nice and collaborative people

Everyone from the sales office to the project manager were outstanding. We looked at several communities, not just the one where we purchased. The Highland people at every community were friendly and helpful--very generous with their time. We are thrilled with our new home and the process we went through was very pleasant.

Great homes with good sales and building team. Open fast communication with no hassle.

We started the process with highland at the recommendation of family that was also building. They have incredible floor plans and finishes and we were stoked to Build. Throughout the process they kept us in the loop and helped us to make our home ours, tweaking little things here and there to really make it what we wanted. The speed was unbelievable, from ground break to move in was 3 months. Move in was on time and as promised and we are in love with our new house. Follow ups and normal repairs have been awesome.