Highland Homes Reviews

Great Quality and an Overall Great Experience! The entire Highland Home team did and does an amazing job on their homes and for their customers!

We are very happy with our Highland Home. Their entire staff has been great to work with.

Everything Highland promised they delivered.

We love our Highland Home! Highly recommend. Excellent work and customer service.

Whole process was so informative. Kept in contact the whole time with NO surprises

We have a Highland and convinced my parents buy a Highland. Wonderful responsive service. Issues were rectified in a timely manner. Next I would like to setup to Highland's higher end Huntington homes.

The home is beautiful and we love our lot. The actual experience has been really poor. From a list of items that still have not been addressed since move in (8/2/19), to $1500 water bills, to no mailbox keys for 6 weeks and misspelling of our last name on a "gift" from the builder. I would say that, if given the chance again we would not move forward with Highland Homes.

From the start with Layne it was a wonderful experience. There was an incredible amount of attention and detail that went in to our personal desires and needs. Jason was the builder and went above and beyond to see that every detail was precise and listened to everything that was important to us. We would build with Highland again in a heartbeat.

We had a few issue due to poor workmanship on contractors or possibly unknowing mistakes but overall anything that was broken was fixed quickly and completely by Justin. Our builder manager was great and always there for us.

We Love our new Highland Home. From the sales to the Contractor to the warranty we have had the best experience. Everyone is so nice and easy to work with. They even put up with how picky we are. Our home turned out Beautiful and we love that it is a one story but looks like a two story. Could not have asked for a smoother transaction!

The plan, the construction, the space between houses, are outstanding. The prices of buying, construction and moving in run smoothly. Thanks!

We've been our new Highland Home for nearly 2 months. The process began with Lesli (sales consultant for HH) assisting in the navigation of our new build. During the build the construction process our Construction Manger, Brian was extremely responsive and continues to be so after we've occupied our new home. The HH warranty system is easy to use and provides a critical assurance factor to our purchase. We've already recommended Highland Homes to several of our friends.

Great buying process

We love our home and were overall pleased with the process. The only complaint we had was that the little things were sloppy. We have white tile in our master that we have paint, caulk, and glue on. They laid the tile early in construction and did not protect it. We keep finding little finishing things like spots that aren't painted, thing that should have been painting that were simply rubbed with calk to cover instead, sloppy paint and drawers that don't run properly. Other than the little things our home is perfect.

Great home overall for the money paid. All issues found by a third party inspector were resolved in a timely manner. The issues were courteously explained and addressed. The construction manager,Jose, had a great personality and responded to our needs in a professional manner. The sales counselor,Susan, was great to work with and was diligent in taking care of our every need during the homebuying process.

Overall, the sales process, lender and closing services with the title company was very good. However, the operations, ( builder and warranty service) has been less than satisfactory. It took serval calls to get someone to respond to our requests for warranty service. Our original builder did a walk through the less then a week before closing and a final one a day before closing. There were still issues with our house the day before we closed. The were some things wrong with our home that that was very obvious and which should have been addressed, yet he chose not to. We have someone else assigned to us due to the fact that our original builder's unsatisfactory response for service and the fact that he waited until the day before closing to do a walkthrough with us. The fact that there were details that still needed to be addressed and/or corrected a day before is completely inexcusable. Also, we were the ones who had to reach to builder to request a walkthrough, when it should have been the other way around. ... More

Highland has worked with us to develop a plan to correct the issues we had. They have not given us a problem with any of the parts of the build that we were dissatisfied with; in fact on many levels of their organization they have proved that they cared. Once we were able to make a schedule that worked for both of us they worked quickly and on time to deliver with minimal long term disruption to our home. We are satisfied with the outcome.

Everyone, from sales to managers to workers, are very professional. The house is gorgeous and any issues are addressed immediately. I highly recommend Highland to anyone!

My house is valued at $305,000. While that's not on the more expensive end of the spectrum of what homes can cost, it is still hundreds of thousands of dollars. I expected better quality workmanship in this home. The paint, the cocking, the cleaning, the baseboards, etc. are all consistent with what you would expect from a rented apartment. In fact, they remind me a lot of the apartments I lived in during my college days. For a house that I paid hundreds of THOUSANDS of dollars for, I expected better quality workmanship.

Highland was a great company to work with. Our Salesman Will was amazing and Kelsie went out of her way to address all of our questions very quickly. Alex did a great job overseeing the building of the house and ensured that everything was just as expected.

Outstanding experience, customer service was stupendous, and the home was completed to standard before schedule

this is our second time to buy a Highland Home. We are pleased with the quality and would buy from them again!

This was our first home purchase and we couldn't be happier.

The staff was very helpful in our decision making. All items identified as a potential problem was resolved in quick manner. A great experience working with all of the Highland folks.

Highland Homes made purchasing our first home a dream come true! We had no problems and we were treated like family theoughout the entire process. We would recommend (and we do) Highland Homes to anyone! We love our first home!