Highland Homes Reviews

This is the first time we build a house and we are really happy that we chose Highland Homes, They delivered the house on time.Shane was our builder and he was always available to hear us out. He always had really good ideas when we were not able to decide on what we want. He was very responsive and patient through out the process. We had the home inspection done by a third party vendor and he was impressed by the quality of work done. We would highly recommend Highland Homes to any friends and family who are planning on building a house.

We loved working with Highland Homes. Everyone was so nice to work with in the sales office and the builder. We have recommended them to all of our friends.

Finding the plan to build the perfect home is the easy part. What sets Highland Homes apart from the rest is the support you will get during the construction of your home and after closing. Every new home will have bumps along the way, how those issues are handled is what is most important. Daniel, my builder, and Anita, my sales person, always made sure these issues were resolved. They both really emphasized they wanted us to be happy with our purchase. After building 5 homes, you don't see that kind of "old fashioned" work ethic very often. All the extra effort was appreciated.

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

We’ve bought several new homes in the past 20 years and I must say this is the worst by far in regards to quality, workmanship and service. We selected Highland in Wright’s Landing 50’s based on the advice of our broker and the fact that our last neighborhood in May Valley only had Highland and Village Builder homes - which were of superb quality. The appeal of selecting an employer owned company was also attractive because of the assumed personal attachment to the craftsmanship, quality and details of the finished product. The contractors used in the construction process simply either don’t care or are incompetent or both. Sadly, construction management does little to reinforce these issues. The experience was so disappointing, that the director of construction management for the greater Houston area changed project managers after we closed on the home because of his ineptitude. The second construction manager was much, much better but unfortunately it was too late to change our perception of Highland. It is hard to believe that painters would be sent out 5 times to retouch the same spot on a wall, which is still shoddy. Can you believe that we were told by their electricians that it is acceptable for our lights to dim and flicker when we vacuum or use a blender because this is a byproduct of the house’s energy efficient design? (We were literally told this by Highland electricians two weeks ago). Their main concern was to get us to sign the affidavit, which we begrudgingly did due to the exhaustion from this process. We are embarrassed to tell family and friends that our new home is a Highland product and to tell them the unfinished, sloppy concrete stories (which still exist) or the tacky cabinet and doors finishes issues (which I am looking at now). It’s interesting to note that the sales experience was amazing. This poor rating addresses the pre and post construction process and poor customer service related issues. At this time, we would not recommend Highland to anyone and would welcome a phone call or visit from one of their executives. ... More

Everything is very transparent

Enormous demand for new homes has created an environment where subcontractors hire semi-trained or even untrained workers (on the job training). Their work is many times simply sloppy and sometimes unbelievably bad. The Highland supervisors ensure that work is performed to code, but that does not mean work is high quality. A new buyer must constantly question things that do not look "normal", and get them fixed before closing. i.e Highland "cheaped out" and did not put in foundation drip lines on the automatic sprinkler system; this should be standard on your new Texas home. Make sure wood trim is cut with tools, not box knives. Make sure the cheap kitchen appliances are upgraded, because Highland uses low-level kitchen appliances. Make sure the yard is graded correctly to prevent large puddles and mud holes, especially if you have children playing back there. Make sure you purchase 3-way switches for all areas where there s entry from two separate directions. Make sure you use the Highland warranty system to fix all the poor workmanship because you only have 1 year to get it fixed - some folks had been working for many months to get items fixed, nothing occurred until the continuous use of the online warranty system was the only way to finally get things fixed (again, because the building managers seemed to be too busy to remember the small stuff). Remember that sheetrock errors are MUCH easier to fix before the paint is applied. With that said, you should always get the builder to fix texture and paint errors at any stage of the game - but it is most effective before closing on your home. Highland is MUCH more responsive before closing than after closing (again, to busy for small stuff). Finally, get some help from some building experts to help you find all the errors before closing time. ... More

Good people to purchase your mortgage with!

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

Builder has been great to respond to minor issues experienced with the project. Great home designs.

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part.

We have been happy with responsiveness shown by Highland Homes.

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

From the negotiation, extras, design center options, construction, on-site changes to the final product, we cannot be happier. It has really been an excellent experience!

Highland has been great since the start. They are quick to answer your question or concerns. They are very accommodating and trustworthy. I would recommend anyone to build with highland.

They were responsive to our requests and concerns.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards.

beautiful, quality home, responsive team effort on all levels.

Highland has great floor plans to choose from. The process was easy and they take care of any issues the best they can. Lyndsay in the sales depart was great at helping with design choices. Giovanni the construction manager was most helpful in every way. He handles issues quickly and makes it a great experience. The only negative is possibly not getting all the options offered in the design center that I would have liked to get. Example elongated toilets instead of round ones, blinds not offered, and taller bathroom cabinets. But with that said it was a pleasant experience and I would buy from highland again. ... More

Very responsive to emails and issues. Great quality!

Great experience

Very good experience over all

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request