Highland Homes Reviews

Good people to purchase your mortgage with!

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

Builder has been great to respond to minor issues experienced with the project. Great home designs.

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part.

We have been happy with responsiveness shown by Highland Homes.

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

From the negotiation, extras, design center options, construction, on-site changes to the final product, we cannot be happier. It has really been an excellent experience!

Highland has been great since the start. They are quick to answer your question or concerns. They are very accommodating and trustworthy. I would recommend anyone to build with highland.

They were responsive to our requests and concerns.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards.

beautiful, quality home, responsive team effort on all levels.

Highland has great floor plans to choose from. The process was easy and they take care of any issues the best they can. Lyndsay in the sales depart was great at helping with design choices. Giovanni the construction manager was most helpful in every way. He handles issues quickly and makes it a great experience. The only negative is possibly not getting all the options offered in the design center that I would have liked to get. Example elongated toilets instead of round ones, blinds not offered, and taller bathroom cabinets. But with that said it was a pleasant experience and I would buy from highland again. ... More

Very responsive to emails and issues. Great quality!

Great experience

Very good experience over all

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials that caused the problem but as a home builder it should be your job to manage these issues from occurring. ... More

My husband and I thought we did our due diligence in researching different builders. We chose highland homes because of their great reviews and the praise they received by close friends and family. Anytime I would tell someone which builder we were going with, the response would always be “I love highland homes”. Our builder was super nice and once the building process began, he was really great at sending weekly updates of what was going on and what they were working on. I’m not sure if it was because there were so many other homes going up at the same time as ours (our builder did state that there was 2 other homes closing on the same day as us) or what went wrong, but I definitely feel as though they hired cheap, third party contractors and other construction workers that they typically don’t use. Upon moving in, our cabinets weren’t closing properly, our house wasn’t properly cleaned (paint stains on bathroom floors), hallway lights weren’t working, under the master bath sink was dirty, chips/scratches in wood flooring, our outside brick paint (which we paid extra for) was thin and you could see the red brick coming through, our dining chandelier wasn’t centered, our master bath counters weren’t fully glued down, crooked baseboards, our ceiling Sheetrock is not flat/can see where the sheets intersect and the worst of all- a master shower leak which required 1.5 weeks of in depth fixing. Our builder was really great at coming in to fix things in a timely manner but overall, the work just seemed pretty sloppy and it was disappointing to move into your brand new home and pretty much live in a construction zone as workers came in and out fixing things that should’ve already been done to begin with. Quality of the home was very disappointing - although most of these things have been fixed, I’m just overall not impressed and don’t get the hype. ... More

Complete experience was great! Both sales and builder listened to any issues we had and resolved them all to our satisfaction.

We looked at all the new home builders in our area and would not have made any other choice. Highland quality shows the second you walk in and after living in our home for a month our choice to build Highland did not disappoint! We love it. Everyone kept asking how our build was going through the process. They make it easy and seamless. We’ve recommended Highland to everyone and have tried to get everyone we know to move closer to us to share the same great experience! 5 stars!

They'll overcharge you for upgrades. But realistically, adding ALL the upgrades only gets you to today's standard. Most of their basic fixtures and options are dated. Don't get me wrong, everyone is very nice, but these are cookie cutter homes with yesterday's design. It'll take a lot more investment to sell.

Beautiful home, fabulous neighborhood - thanks Highland Homes!

Listen to your salesman and project manager, they have vast experience and can help you make decisions.

Great company and awesome quality provided in the build.