Highland Homes Reviews

I had a great experience buying my Highland home in Heritage Ranch. The sales team answered all my questions and were very helpful. I am pleased with the quality of my home. Any issues were addressed in a timely manner and resolved.

A job well done with professional follow up.

Everyone was great! We got into the house of our dreams ahead of schedule, Zach our sales rep was amazing!

The building process was very smooth and seamless. Jonathan, the Highland construction manager was outstanding! He was very responsive, professional and detailed-oriented from start to finish. Even though we lived in Virginia during the building process, he made sure to give us regular updates so we never felt out of touch with the process. He kept the project on track, solved issues quickly and delivered a beautiful home exactly as we envisioned it. I highly recommend!!

i built my home & picked all finishes from start to finish, sales team was great, very helpful over & over , project manager was on top of his game , design team was very well organized & helpful with picking choices for my home . great experience all around .

Cris, Gigi & Skyler were an amazing team for my buying experience in new Braunfels. They were all incredibly responsive, showed empathy and caring for me having a positive experience with Highland Homes. They were also incredibly accommodating with my request and concerns. They took the time to explain why they could or could not accommodate different requests. They also have continued to be warm and friendly and accommodating post sale. I would highly recommend the New Braunfels team for anybody shopping for a new construction or spec home.

Highland does a great job from start to finish getting people into new beautiful homes. Everyone I worked with through the process was fantastic to work with - very responsive to questions & res one any issues.

Overall happy with house. Painters were careless and completely missed some spots. Some request during construction were completely ignored. Cabinetry work was less than ideal.

From Sales to Loan Officer to Construction Manager each individual made you feel like you was a part of a family. Every single person made sure they met my family needs in the process buying and building our forever home. They comforted our fears in this process and they made sure the quality of their services was top tier. With the quality of each individual person customer service they provided a little piece of heaven on earth for us.

We had an exceptional building, orientation and after purchase process with Highland Homes in Walsh Ranch. They are very professional, respond quickly to any questions and the design team was so easy to work with in every way. We love our new home and the neighborhood!

My overall homebuying experience with Highland Homes was exceptional. Beyond their commitment to quality workmanship and materials, and their consistent trustworthiness, we were particularly impressed by their responsiveness, especially in accommodating unforeseen challenges like inspection delays. They truly went above and beyond to ensure a smooth process and great value for the price paid, earning our highest recommendation. Special shout out to Kelly R from sales who helped answer all our questions and David B our construction manager who made the experience smoother. From the inspection phase through addressing subsequent call-outs, David demonstrated exceptional professionalism and a remarkable depth of knowledge. He was instrumental in swiftly resolving any issues that arose, showcasing a clear 'bias for action' that truly sets him apart. His proactive approach and dedication ensured a positive and reassuring experience for us even when facing unexpected challenges. We are incredibly grateful for his expertise and commitment throughout the entire process ... More

We were very impressed with the overall purchase process. Glenn and Jim made it very easy for us. Although there was a struggle with getting power to the section, they both ensure d we were well taken care of. We love over new home. We got a product that is much better than we expected. Thank you Highland Homes.

We love our new home and everything about it. Our one true concern was some lack of focus on the details concerning the installation of grout, caulk, and paint throughout the house. We have noticed gouges in the seems throughout the house where there was lack of attention. Dustin has been great in addressing every issue to insure our new home is 100%.

Our construction manager Brandon has really exceeded expectations with his responsiveness before, during, and after move in. He continues to lake sure that we have all of our concerns addressed quickly and professionally! Great job Brandon! We love our new home!

Since moving into our home, our experience has been wonderful. Zach is very responsive to any issues that have come up. However, we almost did not go through with our purchase due to major issues/miscommunication with the loan officers. I honestly don't have the energy to type everything out here. It was way more stressful than it had to be due to errors and lack of communication/explanation.

The quality with certain items around the house were not up to par. Who ever does quality control needs to be fired. I had a lot of things I pointed out during the build process that needed to be fixed. Blue taped it all during walk thru's with my construction manager. I was told they would be fixed. Some were but they were only the small quick fix items. My kitchen was never fixed. Drawers, cabinets are misaligned. Trim pieces were damaged and not replaced. Now after closing the cabinet company got called out to fix my issues. Now I have more issues as the workers did a horrible job and a incomplete job. After moving in had to have high land homes have a drywall guy come fix some drywall that I found the not have a straight seen at two walls. Again this all comes down to quality control and the guy that also does it , is terrible at their job. Also whoever passes the home for inspection is also terrible. I'm glad I hired a third party inspector. If I didn't hire one, my a/c duct work would not be properly secured and there would be finger jointed wood boards in the attic in spots that your not allowed to use finger jointed boards. Sales was great. Closing was great. The build process was a nightmare, horrible. Was told one thing and another thing happened. If high land homes upper management wants to contact me I have no problem with that. ... More

From the very beginning of my homebuying journey, I knew I was in good hands with Highland Homes. I had the pleasure of working with Tina and Brandon and I honestly can’t say enough good things about them. They were kind, knowledgeable, and incredibly responsive every step of the way. No question ever felt too small, and they always took the time to explain everything thoroughly and with genuine care. The quality of my home in the Mayfair community (60ft. lots) truly exceeded my expectations. Every detail—from the layout to the finishes—feels thoughtfully designed and beautifully executed. Walking into my new home for the first time was such a special moment, and I’m so grateful for the hard work and dedication that went into making it a reality. What stood out most to me was how supported I felt throughout the entire process. Tina and Brandon made what could have been an overwhelming experience feel smooth and even enjoyable. It was clear they cared not just about selling a home, but about making sure I felt confident, heard, and happy with my decisions. I wholeheartedly recommend Highland Homes to anyone looking for a high-quality home and a team that truly goes above and beyond. Thank you, Tina and Brandon, for helping make my dream home a reality! ... More

My Wife and I have been home shopping for YEARS. We ultimately decided that getting a home to our standards just wasn't attainable so we agreed to be renters still (shame on Blackstone). Anyway, my brother (realtor) found a gem from Highland Homes. Not only did the home sing to us but given the in-house financing, we were able to afford it. What really set it apart though was HH's builder, David. He was attentive, went out of his way for us, and never made any request/inquiry seem small. If it matters to us, it matters to him. He's given us peace of mind knowing he'll do whatever it takes to make us satisfied and happy homebuyers. Given how exorbitant prices are getting, it seems like most homebuilders are just happy for a property to close and move on to the next. ... More

This was our first home buying experience so we were a little nervous, but right from the start Brooke and Mike were so wonderful in helping us through the whole process. They were always available to answer our questions, gave us ample time to make decisions, and communicated in a timely fashion with updates along the way. Even after we closed on the house, Mike has continued to answer questions for me when I know he is super busy with other projects and that means a lot that he still finds the time to make sure we are happy with the house. We could not have asked for a better home buying process, especially for it being our first home. ... More

When we started our process with Highland Homes we had some rough hurdles. We eventually got reassigned to Jack and have had an amazing and smooth process. He continues to go above and beyond and we’ve had an incredible experience because of him. Thank you Jack for allowing us to have an amazing experience and for always going the extra mile, it truly makes a difference and we feel very lucky to get to work with you!

Unfortunately, we had to wait over a year for construction of our home to be completed due to no power to our subdivision. Highland helped accommodate us for the delay and there were benefits in checking construction status each week in- person. Without the delay in construction we would have given 5 star rating. We are very happy with our new home.

Our experience with Highland Homes was phenomenal. Every person on their team from sales to construction to lending, were amazing! It was a pure joy to work with such a great team for 7-8 months. Our process was smooth and our questions were always addressed promptly. We’ve been in our new home for about six weeks and it doesn’t disappoint. Great quality, great workmanship and beautiful. Thank you Highland Homes. You’re the best!

I bought new home from Highland. I got new home inspection which revealed to many issues. One cracked living room window, 3 heat resistance destroyed living room windows because of Argon gas loss. Every tone of black with Kitchen cabinets, non-working drawers, chips etc. Not polished properly kitchen countertop. No proper slope for garden and all rain water sits in the center of it. Non-working vents on bathroom. Very noisy fan hood in kitchen. Very noisy refrigerator. Cracking garage door which inside white outside dark grey, painted by Highland which causes blown fuse to many times. Garage door technician came and told me because of Highland painted the outside of garage door instead of ordering them on the correct color, paint sticks between parts and he removed some of the paint. Now I can see white lines between dark grey plates from outside. Some of these problem was fixed but I still have cracking garage door problem and noisy vent hood problem although I followed Highland team to many times. I am not sure how the home builder which is known one of the best of country provides so low quality control in their product before delivering to customer. If you are going to be Highland customer, please be sure to get home inspection. ... More

We had such a great experience with Highland Homes. From the very beginning stages to now living in the home, Highland has exceeded our expectations. Lula and Dylan were wonderful to work with throughout the entire process.

Working with Highland was an excellent experience from beginning to end. We trust them and recommend them as a builder for others.