Highland Homes Reviews

We had an amazing experience building our home with Highland Homes, and I can’t say enough good things about the process—from start to finish, everything was smooth, professional, and well-communicated. One of the biggest highlights was working with our construction manager, Carter. He truly went above and beyond to make sure our home was built with quality and care. Carter was incredibly responsive, detail-oriented, and proactive in addressing questions or concerns. His professionalism and dedication gave us so much peace of mind during the entire build. We always felt like we were in good hands. The overall craftsmanship of the home exceeded our expectations. The design options were modern and high-quality, and the team was flexible and helpful throughout the selection process. We’re so grateful to Highland Homes and especially to Carter for helping bring our dream home to life. We highly recommend them to anyone looking for a reliable, customer-focused builder! ... More

We’re very happy with our new home built by Highland Homes. The construction quality, design, and attention to detail really impressed us. From the initial walkthrough to the final touches, everything was handled professionally. The sales team was friendly, informative, and made the entire process feel smooth and stress-free. That said, we were a bit disappointed to see the base price of our floor plan drop less than a month after we closed. We understand that pricing can shift with the market, but such a quick decrease felt discouraging, especially after making such a big investment. Overall, we still love our home and appreciate the craftsmanship and care that went into building it. We would definitely recommend Highland Homes to others, but we hope that pricing transparency becomes a stronger part of the buyer experience moving forward. ... More

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure to meet the deadline would result in penalties and a delayed closing date. This kind of communication felt more like a threat than a professional interaction and was not something we expected from a reputed builder like Highland. There was no prior notice about needing to finalize the rate that day, which added unnecessary stress to an already time-sensitive matter. Overall, the Sales experience was disappointing and we believe there’s significant room for improvement in how customers are treated and informed. ... More

Excellent and easy going journey. Andrew is awesome in customer service understanding home owner concerns and acting in consequence

From the moment we walked into the model we were treated and greeted by first class personnel. The build quality was obvious as well. The purchase experience was pleasant and moved flawlessly through closing. No hiccups. Our Highland rep Todd, our construction supervisor Kris and our realtor Rania were all very professional and kind. This was a wonderful experience. Thank you all.

Great to work with and very caring about their product. Kept me informed during all stages of the build

For being out of state homeowners it was a pain. All the information that they wanted was ok but asking for it multiple times got to be a bit much. We offered enough information but they kept asking for more and more and even had to get our financial advisor involved. It was a very difficult situation.

From the start to end highland representatives were very approachable and did their best to accommodate all my request. They went over and above in fulfilling their job and helped us move into our new home.

Our builder was fantastic. Had we had anyone else we probably would have walked away. Super helpful and caring from the contract signing agents to our builders response to all our concerned and questions. Thank you.

Great buying experience with responsive solutions to concerns. Every step of the buying experience was pleasant and the home is wonderful. End result is a beautiful home without any major headaches in the buying process.

Amazing experience. Everyone from Cris, my salesperson, to Skyler, my builder, has been absolutely top notch. As a first-time homebuyer, I feel really great about my purchase with Highland. My new home is beautiful, is well-built, and has high-quality materials and finishes. I highly recommend Highland Homes.

We recently purchased our home through Highland Homes, and the entire experience was truly exceptional from start to finish. From the moment we met Danielle, we knew we were in good hands. She was incredibly knowledgeable, patient, and really took the time to understand our needs. Never once did we feel pressured to make a decision—we always felt supported. Everyone at the Austin office was equally kind and helpful, making the process smooth and stress-free. A special shoutout goes to Lane, our construction manager, who kept us in the loop every step of the way. He provided detailed weekly updates during the build and was always quick to answer any questions we had. Even after we moved in, Lane has continued to be an amazing resource—always responsive and ready to help. We’re so thankful to the Highland Homes team for helping us find and build our dream home. Highly recommend ... More

I love my new home.

Adam was an absolute stud. I can’t thank him and the Santa Rita team enough for all they do and continue to do. Best team in the state.

My wife and I began looking at homes about a year ago and met Amy (Sales consultant) for the first time there; after that meeting, Amy worked tirelessly to find us our forever home. It has everything we had ever wanted in a home and more! The building supervisor D’Marco was amazing and extremely responsive to any questions we had or any help needed. The overall process from touring to the finalized purchase was extremely smooth and would recommend highland homes to anyone who is on the fence for a builder.

The Highland Homes team has been so helpful during the whole process. Debbie, Lindsay, and Priyam have been super nice for a first-time home buyer like us. My wife and I were nervous moving from a different state, but they made the whole process so seamless and easy for us. All the details were explained thoroughly. All the documentation was provided as requested, on a timely basis. All the issues found during inspection were quickly addressed, and the end product delivered is of very high quality. There have been regular follow-ups to check our pulse and make us comfortable in our new home. We are very thankful to the whole team, and we would highly recommend Highland Homes to all of our friends and families. ... More

We chose Highland Homes based on their reputation for quality, communication, and strong warranty service. Our construction experience reflected that—everything went smoothly, and Danny, our construction manager, was outstanding. He communicated clearly, stayed on top of the timeline, and made the entire build process seamless. Danny deserves a full 5 stars. Unfortunately, our experience with the warranty side has been the complete opposite. A month after moving in, our backyard tree died, despite plenty of rain and proper yard maintenance. Additionally, a gate hinge had come loose—likely due to wind sometime between our final walkthrough and closing. While I fully understand that no one is perfect and there are rules and disclosures in place to prevent misuse of warranty services, the issue wasn’t the problems themselves—it was how they were handled. Nate, our assigned warranty manager, came across as dismissive from the start. He offered excuses for every concern, spoke to my wife in a condescending tone, and seemed more focused on defending himself and Highland than listening and empathizing. During my own conversation with Nate, I found myself frustrated—not because I didn’t get my way, but because of the complete lack of empathy or ownership. He made sure to mention his accolades with the company, which seemed more like a justification for not helping than a way to reassure us. I did apologize to him for getting frustrated, but throughout the entire interaction, he never once said something as simple as, “I’m sorry you’re dealing with this.” A little empathy and common sense would’ve gone a long way. In the end, I reached back out to Danny, who kindly helped us address a few lingering issues. I truly appreciate that, and again, Danny is a major asset to Highland Homes. But unfortunately, Nate's approach to customer service left a bad taste in what was otherwise a positive experience. It’s disappointing because it wasn’t about getting everything covered—it was about being heard and treated with respect. Customer service and communication should never be afterthoughts, especially when building someone’s dream home. ... More

The process they have with pre-closing and home orientation is flawed. We had several items on the list to be fixed but the focus was on closing and not finishing the punchlist. We have been closed for almost two months and are still trying to resolve issues. Highland needs to have an independent quality check prior to closing. They say they do but they don’t. After we closed we came to the house and our cooktop was in the floor because it did not fit, which was an issue for weeks prior to closing which they had time to fix but just could get it done. Highland has good intentioned but cannot control there subs. The subcontractors do what they want when they want- who is in charge? ... More

The whole Team at Walsh was fantastic and professional. Tyler and Todd were amazing and exceeded all expectations!!! Made building our first home a great experience.

Purchasing a home while living in another state could have been stressful but Jeremy and Andrew were super responsive to our emails and texts and keeping us updated on the process of building our new home. Love our floorplan (Birchwood) and the finishes and options we chose.

Conner and Gracie we're Fantastic to work with from start to finish. We love our Highland Home.

Will recommend Highland to friends….. excellent!

If you’re considering working with Highland Homes and their preferred lender—don’t. This has been one of the most frustrating and disappointing experiences of my life, and I wouldn’t wish it on anyone. They had our loan documents for months, and every time they asked for updated paperwork, we responded immediately. And to be clear—none of the delays were due to issues with our approval or finances. We were fully qualified. The only thing standing in the way was their incompetence. Somehow, our paperwork still “got lost in the shuffle.” One week before closing, they casually informed us the deal would need to be postponed because they still hadn’t sent the documents to the VA. That delay? It cost us another 39 days, forced my family into temporary housing, and added an incredible amount of stress to what should have been an exciting time. Throughout this nightmare, there was a constant game of blame ping-pong. No accountability. No urgency. Just a whole lot of “not my department.” And if that wasn’t enough—now that we’ve been in the house for nearly two months, we still can’t receive mail. Why? Because the developer forgot to install mailboxes on our street. You read that right: mailboxes. Gone. Missing. Never installed. Despite repeated visits to the post office and escalating the issue, Highland Homes has done absolutely nothing to resolve it. Just more deflection, delay, and disinterest. When you spend $1.2 million, you expect a minimum level of competence and customer service. What we got was a masterclass in how not to take care of your buyers. Bottom line: Buy the home, but bring your own lender—and a backup plan for basic services. ... More

We had an excellent and easy experience with buying our Highland home. Tina, the salesperson helped us understand the steps we needed to follow to purchase the home. She was knowledgeable and patient in answering all of our questions. She had a very reassuring and positive personality. Whitaker, who was supervisor of the building of our home, was attentive and responsive through the purchasing process. He was aware of every aspect of how things were supposed to work in our home. He gave us confidence in the quality of the home. He ensured that everything was in tip-top shape. We had done some research home on builders and Highland had very good reviews. We love our home and the style that Highland offers. We loved every choice of materials used in our home and I believe a salesperson, Avery, picked them out. ... More

Expect a good experience with Highland Homes. Our sales person, Tony, was super helpful explaining everything about buying our home. The design center personnel were easy to work with and helped us make the best choices. We have been very pleased with our warranty experience so far. Jack and team have been very responsive to all our questions and had the various teams complete the warranty work very quickly and thoroughly. We’re pleased with our decision to purchase a Highland Homes.