Highland Homes Reviews

Since moving into our home, our experience has been wonderful. Zach is very responsive to any issues that have come up. However, we almost did not go through with our purchase due to major issues/miscommunication with the loan officers. I honestly don't have the energy to type everything out here. It was way more stressful than it had to be due to errors and lack of communication/explanation.

The quality with certain items around the house were not up to par. Who ever does quality control needs to be fired. I had a lot of things I pointed out during the build process that needed to be fixed. Blue taped it all during walk thru's with my construction manager. I was told they would be fixed. Some were but they were only the small quick fix items. My kitchen was never fixed. Drawers, cabinets are misaligned. Trim pieces were damaged and not replaced. Now after closing the cabinet company got called out to fix my issues. Now I have more issues as the workers did a horrible job and a incomplete job. After moving in had to have high land homes have a drywall guy come fix some drywall that I found the not have a straight seen at two walls. Again this all comes down to quality control and the guy that also does it , is terrible at their job. Also whoever passes the home for inspection is also terrible. I'm glad I hired a third party inspector. If I didn't hire one, my a/c duct work would not be properly secured and there would be finger jointed wood boards in the attic in spots that your not allowed to use finger jointed boards. Sales was great. Closing was great. The build process was a nightmare, horrible. Was told one thing and another thing happened. If high land homes upper management wants to contact me I have no problem with that. ... More

From the very beginning of my homebuying journey, I knew I was in good hands with Highland Homes. I had the pleasure of working with Tina and Brandon and I honestly can’t say enough good things about them. They were kind, knowledgeable, and incredibly responsive every step of the way. No question ever felt too small, and they always took the time to explain everything thoroughly and with genuine care. The quality of my home in the Mayfair community (60ft. lots) truly exceeded my expectations. Every detail—from the layout to the finishes—feels thoughtfully designed and beautifully executed. Walking into my new home for the first time was such a special moment, and I’m so grateful for the hard work and dedication that went into making it a reality. What stood out most to me was how supported I felt throughout the entire process. Tina and Brandon made what could have been an overwhelming experience feel smooth and even enjoyable. It was clear they cared not just about selling a home, but about making sure I felt confident, heard, and happy with my decisions. I wholeheartedly recommend Highland Homes to anyone looking for a high-quality home and a team that truly goes above and beyond. Thank you, Tina and Brandon, for helping make my dream home a reality! ... More

My Wife and I have been home shopping for YEARS. We ultimately decided that getting a home to our standards just wasn't attainable so we agreed to be renters still (shame on Blackstone). Anyway, my brother (realtor) found a gem from Highland Homes. Not only did the home sing to us but given the in-house financing, we were able to afford it. What really set it apart though was HH's builder, David. He was attentive, went out of his way for us, and never made any request/inquiry seem small. If it matters to us, it matters to him. He's given us peace of mind knowing he'll do whatever it takes to make us satisfied and happy homebuyers. Given how exorbitant prices are getting, it seems like most homebuilders are just happy for a property to close and move on to the next. ... More

This was our first home buying experience so we were a little nervous, but right from the start Brooke and Mike were so wonderful in helping us through the whole process. They were always available to answer our questions, gave us ample time to make decisions, and communicated in a timely fashion with updates along the way. Even after we closed on the house, Mike has continued to answer questions for me when I know he is super busy with other projects and that means a lot that he still finds the time to make sure we are happy with the house. We could not have asked for a better home buying process, especially for it being our first home. ... More

When we started our process with Highland Homes we had some rough hurdles. We eventually got reassigned to Jack and have had an amazing and smooth process. He continues to go above and beyond and we’ve had an incredible experience because of him. Thank you Jack for allowing us to have an amazing experience and for always going the extra mile, it truly makes a difference and we feel very lucky to get to work with you!

Unfortunately, we had to wait over a year for construction of our home to be completed due to no power to our subdivision. Highland helped accommodate us for the delay and there were benefits in checking construction status each week in- person. Without the delay in construction we would have given 5 star rating. We are very happy with our new home.

Our experience with Highland Homes was phenomenal. Every person on their team from sales to construction to lending, were amazing! It was a pure joy to work with such a great team for 7-8 months. Our process was smooth and our questions were always addressed promptly. We’ve been in our new home for about six weeks and it doesn’t disappoint. Great quality, great workmanship and beautiful. Thank you Highland Homes. You’re the best!

I bought new home from Highland. I got new home inspection which revealed to many issues. One cracked living room window, 3 heat resistance destroyed living room windows because of Argon gas loss. Every tone of black with Kitchen cabinets, non-working drawers, chips etc. Not polished properly kitchen countertop. No proper slope for garden and all rain water sits in the center of it. Non-working vents on bathroom. Very noisy fan hood in kitchen. Very noisy refrigerator. Cracking garage door which inside white outside dark grey, painted by Highland which causes blown fuse to many times. Garage door technician came and told me because of Highland painted the outside of garage door instead of ordering them on the correct color, paint sticks between parts and he removed some of the paint. Now I can see white lines between dark grey plates from outside. Some of these problem was fixed but I still have cracking garage door problem and noisy vent hood problem although I followed Highland team to many times. I am not sure how the home builder which is known one of the best of country provides so low quality control in their product before delivering to customer. If you are going to be Highland customer, please be sure to get home inspection. ... More

We had such a great experience with Highland Homes. From the very beginning stages to now living in the home, Highland has exceeded our expectations. Lula and Dylan were wonderful to work with throughout the entire process.

Working with Highland was an excellent experience from beginning to end. We trust them and recommend them as a builder for others.

We had an amazing experience building our home with Highland Homes, and I can’t say enough good things about the process—from start to finish, everything was smooth, professional, and well-communicated. One of the biggest highlights was working with our construction manager, Carter. He truly went above and beyond to make sure our home was built with quality and care. Carter was incredibly responsive, detail-oriented, and proactive in addressing questions or concerns. His professionalism and dedication gave us so much peace of mind during the entire build. We always felt like we were in good hands. The overall craftsmanship of the home exceeded our expectations. The design options were modern and high-quality, and the team was flexible and helpful throughout the selection process. We’re so grateful to Highland Homes and especially to Carter for helping bring our dream home to life. We highly recommend them to anyone looking for a reliable, customer-focused builder! ... More

We’re very happy with our new home built by Highland Homes. The construction quality, design, and attention to detail really impressed us. From the initial walkthrough to the final touches, everything was handled professionally. The sales team was friendly, informative, and made the entire process feel smooth and stress-free. That said, we were a bit disappointed to see the base price of our floor plan drop less than a month after we closed. We understand that pricing can shift with the market, but such a quick decrease felt discouraging, especially after making such a big investment. Overall, we still love our home and appreciate the craftsmanship and care that went into building it. We would definitely recommend Highland Homes to others, but we hope that pricing transparency becomes a stronger part of the buyer experience moving forward. ... More

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure to meet the deadline would result in penalties and a delayed closing date. This kind of communication felt more like a threat than a professional interaction and was not something we expected from a reputed builder like Highland. There was no prior notice about needing to finalize the rate that day, which added unnecessary stress to an already time-sensitive matter. Overall, the Sales experience was disappointing and we believe there’s significant room for improvement in how customers are treated and informed. ... More

Excellent and easy going journey. Andrew is awesome in customer service understanding home owner concerns and acting in consequence

From the moment we walked into the model we were treated and greeted by first class personnel. The build quality was obvious as well. The purchase experience was pleasant and moved flawlessly through closing. No hiccups. Our Highland rep Todd, our construction supervisor Kris and our realtor Rania were all very professional and kind. This was a wonderful experience. Thank you all.

Great to work with and very caring about their product. Kept me informed during all stages of the build

For being out of state homeowners it was a pain. All the information that they wanted was ok but asking for it multiple times got to be a bit much. We offered enough information but they kept asking for more and more and even had to get our financial advisor involved. It was a very difficult situation.

From the start to end highland representatives were very approachable and did their best to accommodate all my request. They went over and above in fulfilling their job and helped us move into our new home.

Our builder was fantastic. Had we had anyone else we probably would have walked away. Super helpful and caring from the contract signing agents to our builders response to all our concerned and questions. Thank you.

Great buying experience with responsive solutions to concerns. Every step of the buying experience was pleasant and the home is wonderful. End result is a beautiful home without any major headaches in the buying process.

Amazing experience. Everyone from Cris, my salesperson, to Skyler, my builder, has been absolutely top notch. As a first-time homebuyer, I feel really great about my purchase with Highland. My new home is beautiful, is well-built, and has high-quality materials and finishes. I highly recommend Highland Homes.

We recently purchased our home through Highland Homes, and the entire experience was truly exceptional from start to finish. From the moment we met Danielle, we knew we were in good hands. She was incredibly knowledgeable, patient, and really took the time to understand our needs. Never once did we feel pressured to make a decision—we always felt supported. Everyone at the Austin office was equally kind and helpful, making the process smooth and stress-free. A special shoutout goes to Lane, our construction manager, who kept us in the loop every step of the way. He provided detailed weekly updates during the build and was always quick to answer any questions we had. Even after we moved in, Lane has continued to be an amazing resource—always responsive and ready to help. We’re so thankful to the Highland Homes team for helping us find and build our dream home. Highly recommend ... More

I love my new home.

Adam was an absolute stud. I can’t thank him and the Santa Rita team enough for all they do and continue to do. Best team in the state.