Highland Homes Reviews

From our first meeting with Jay, we felt like part of the family. He patiently answered our many questions and went above and beyond to make our home buying experience great! Jovanny also made us feel like close family. He is always friendly and quick to respond to our questions and needs. We have been recommending Highland to everyone!

After having two other homes built in different states by different builders, our experience with Highland has, by far, been the best. Working with Brandon has been a dream as he has been super responsive and very on top of taking care of our issues. We are most grateful and will definitely recommend Highland to everyone looking for a new home!

Charles has been very helpful and responsive to each issue that has needed attention. Highland Homes builds a quality product.

They made the whole home buying expensive smooth and easy

High quality workmanship, good response from sales representatives, Project Manager was exceptional, loved the Architecture. Negatives were that 3 of the 6 bathrooms were in the first 300 sq ft of house and many interior doors were too narrow. Great service and fast response time after closing to fix a few small repair items. Overall great experience.

Building our home with Highland Homes has been a truly positive and memorable experience from start to finish. From the very first step of purchasing the home to the excitement of moving in, everything went smoothly, and we felt supported throughout the entire journey. Sarah, our construction manager, played a huge role in making the process seamless. She was always available to answer our questions and walked us through every stage, whether it was the initial selection meeting, construction updates, or even the warranty process after closing. She made sure all of our concerns were addressed promptly and took great care of the punch list after the home was completed, ensuring that every detail was taken care of before we moved in. On the financial side, Amy, the Highland Homes lender, was equally amazing. She guided us step by step through the loan and closing process, explaining everything clearly so we always knew what to expect. Her patience and thoroughness gave us peace of mind during what could have otherwise been a stressful process. As for the home itself, the quality is truly top-notch. The craftsmanship, attention to detail, and overall value exceeded our expectations. Highland Homes delivered exactly what they promised and responded quickly whenever we had questions or needed guidance. It was clear to us that they take pride in both their work and their relationships with homeowners. If I could give advice to anyone considering building a home, I would say, go with Highland Homes. They truly take care of you from the very beginning until well after you’ve moved in. Even if challenges arise during the process, their team makes sure you’re informed, presents you with options, and helps you make the best decisions for your new home. We couldn’t be happier with our experience, and we would highly recommend Highland Homes to anyone looking for not just a house, but a smooth and well-supported home building journey. ... More

We just moved from out of state, and honestly, that could have been a nerve-wracking process… but Heather and Henry made it feel easy. Heather teamed up with our realtor, Amy, and walked us through every step using FaceTime and photos, she made sure we knew exactly what was going on, kept us comfortable and confident, and never left us wondering if we were getting everything we wanted. Henry, our Highland Homes builder went above and beyond. He took extra time to FaceTime us, send frequent pictures, and give continuous updates so we always felt connected to the build, even from far away. He answered every question quickly and handled any issue without hesitation. Now we’re in our beautifully built, high-quality home, and we couldn’t be happier. Heather and Henry turned what could have been a stressful long-distance build into an enjoyable, exciting experience. We’d choose them and Highland Homes again in a heartbeat. ... More

The process of my home being built was very informative with the weekly updates! The quality and craftsmanship of my home is top notch! I had such a great experience with the highland homes loan process! Love my new home!!

We chose Highland based on the large lot and amazing floor plan. The ability to customize everything allowed us to make this home our dream home! The process was extremely smooth. Our builder, Michael, really went above and beyond with communication, keeping us in the loop and offering ideas to support us through the process. Even after closing, we were able to contact him with questions and he still responded with the same friendliness and speed as though we were still building. I would absolutely recommend Highland for anyone looking for beautiful and quality work.

I had a great experience buying my Highland home in Heritage Ranch. The sales team answered all my questions and were very helpful. I am pleased with the quality of my home. Any issues were addressed in a timely manner and resolved.

A job well done with professional follow up.

Everyone was great! We got into the house of our dreams ahead of schedule, Zach our sales rep was amazing!

The building process was very smooth and seamless. Jonathan, the Highland construction manager was outstanding! He was very responsive, professional and detailed-oriented from start to finish. Even though we lived in Virginia during the building process, he made sure to give us regular updates so we never felt out of touch with the process. He kept the project on track, solved issues quickly and delivered a beautiful home exactly as we envisioned it. I highly recommend!!

i built my home & picked all finishes from start to finish, sales team was great, very helpful over & over , project manager was on top of his game , design team was very well organized & helpful with picking choices for my home . great experience all around .

Cris, Gigi & Skyler were an amazing team for my buying experience in new Braunfels. They were all incredibly responsive, showed empathy and caring for me having a positive experience with Highland Homes. They were also incredibly accommodating with my request and concerns. They took the time to explain why they could or could not accommodate different requests. They also have continued to be warm and friendly and accommodating post sale. I would highly recommend the New Braunfels team for anybody shopping for a new construction or spec home.

Highland does a great job from start to finish getting people into new beautiful homes. Everyone I worked with through the process was fantastic to work with - very responsive to questions & res one any issues.

Overall happy with house. Painters were careless and completely missed some spots. Some request during construction were completely ignored. Cabinetry work was less than ideal.

From Sales to Loan Officer to Construction Manager each individual made you feel like you was a part of a family. Every single person made sure they met my family needs in the process buying and building our forever home. They comforted our fears in this process and they made sure the quality of their services was top tier. With the quality of each individual person customer service they provided a little piece of heaven on earth for us.

We had an exceptional building, orientation and after purchase process with Highland Homes in Walsh Ranch. They are very professional, respond quickly to any questions and the design team was so easy to work with in every way. We love our new home and the neighborhood!

My overall homebuying experience with Highland Homes was exceptional. Beyond their commitment to quality workmanship and materials, and their consistent trustworthiness, we were particularly impressed by their responsiveness, especially in accommodating unforeseen challenges like inspection delays. They truly went above and beyond to ensure a smooth process and great value for the price paid, earning our highest recommendation. Special shout out to Kelly R from sales who helped answer all our questions and David B our construction manager who made the experience smoother. From the inspection phase through addressing subsequent call-outs, David demonstrated exceptional professionalism and a remarkable depth of knowledge. He was instrumental in swiftly resolving any issues that arose, showcasing a clear 'bias for action' that truly sets him apart. His proactive approach and dedication ensured a positive and reassuring experience for us even when facing unexpected challenges. We are incredibly grateful for his expertise and commitment throughout the entire process ... More

We were very impressed with the overall purchase process. Glenn and Jim made it very easy for us. Although there was a struggle with getting power to the section, they both ensure d we were well taken care of. We love over new home. We got a product that is much better than we expected. Thank you Highland Homes.

We love our new home and everything about it. Our one true concern was some lack of focus on the details concerning the installation of grout, caulk, and paint throughout the house. We have noticed gouges in the seems throughout the house where there was lack of attention. Dustin has been great in addressing every issue to insure our new home is 100%.

Our construction manager Brandon has really exceeded expectations with his responsiveness before, during, and after move in. He continues to lake sure that we have all of our concerns addressed quickly and professionally! Great job Brandon! We love our new home!

Since moving into our home, our experience has been wonderful. Zach is very responsive to any issues that have come up. However, we almost did not go through with our purchase due to major issues/miscommunication with the loan officers. I honestly don't have the energy to type everything out here. It was way more stressful than it had to be due to errors and lack of communication/explanation.

The quality with certain items around the house were not up to par. Who ever does quality control needs to be fired. I had a lot of things I pointed out during the build process that needed to be fixed. Blue taped it all during walk thru's with my construction manager. I was told they would be fixed. Some were but they were only the small quick fix items. My kitchen was never fixed. Drawers, cabinets are misaligned. Trim pieces were damaged and not replaced. Now after closing the cabinet company got called out to fix my issues. Now I have more issues as the workers did a horrible job and a incomplete job. After moving in had to have high land homes have a drywall guy come fix some drywall that I found the not have a straight seen at two walls. Again this all comes down to quality control and the guy that also does it , is terrible at their job. Also whoever passes the home for inspection is also terrible. I'm glad I hired a third party inspector. If I didn't hire one, my a/c duct work would not be properly secured and there would be finger jointed wood boards in the attic in spots that your not allowed to use finger jointed boards. Sales was great. Closing was great. The build process was a nightmare, horrible. Was told one thing and another thing happened. If high land homes upper management wants to contact me I have no problem with that. ... More