Highland Homes Reviews

The entire team - Troy, Pedro and Dakota, are very helpful and responsive. It was a pleasure working with them.

I wish I had good things to say about my home. I was incredibly invested, spent quite literally hundreds of hours doing research, reading contracts, working with my builder on the home, and trying to build relationships with the Highland team. I've never felt like my partner in any project put forward so little effort as Highland did across the board. I was talked down to by my sales person, ignored by my design center specialist, and lied to by my construction manager. On top of all of that, once I left reviews and messages for management, I never got a call back to address any concerns I had. What a waste of money and time, I would never recommend Highland to anyone. ... More

Process was streamlined and we made many changes since we were in it from dirt so gave us an opportunity to select all finishouts to our liking creating a custom home. The entire staff was great and seamless! Very pleased with the results and highly recommended!

I trouble say that Sue and Spencer and everyone else helped right away with anther needed done! I have to say this had probably the best experience I’ve had from building to buying g existing. The o oh. Complaint I had are the cheap door knonbs. The cheap fiberglass in the barren of the shower I would take a house of this. Calibrlber would have put nicer fixtures in ah half a million dollars, you should her a house with nicer fixtures. But o their thank that everyone wa wheezy!over all I’ve been very a Happy with HH

Our Highland Homes buying experience was a wonderful one, thanks to the entire team, especially Bryon, our builder. We could only visit the new homesite once a month, and we placed our trust with Bryon and the entire Highland Homes team that was working with us. they did not disappoint. Throughout the entire process, they were in constant communication with us and were always readily available when we needed them. The entire process was flawless. they made several suggestions to us which were always very rational and customer friendly. Thank you Bryon, and the rest of the Highland Homes team that worked with us. ... More

Loved my home buying process with Highland.

Overall, my home-buying experience was fantastic! My sales agent, Kathi, was incredibly knowledgeable, friendly, and responsive to my inquiries. My realtor shared my price range with Kathi, and we were able to negotiate a beautiful home that perfectly meets my needs. My construction experience was generally satisfactory. Fortunately, the house was in the late stages of construction, so I didn’t have to endure the lengthy wait for completion or the hassle of building from scratch. The craftsmanship at Highland Homes is truly remarkable, surpassing the quality of my previous builder. While there are a few minor nitpicks, I am generally pleased with my purchase. I am still experiencing issues with my HVAC system, awaiting reimbursement for water due to a leak discovered after closing, and the stair still makes a cracking noise. Nevertheless, these minor problems do not overshadow my overall satisfaction with my home. ... More

The team at Highland Homes are great to work with. No pressure and they always go the extra mile to walk you through everything. In our case they helped us move in a few weeks sooner than they anticipated.

Highland homes really deliver an exceptional product at a very competitive timeline. Their build quality and attention to detail puts them amongst the best home builders in Dallas and their team here at wildflower Ranch really excel. Big shout out to their management team specifically Trey, the project manager and Julie with sales.

My search for a home took some time but I chose Highland because my realtor said that they were the best builder around this area. Some of the choices in design leave me scratching my head but I’m making some changes there. My concern is the quality of the build overall. The home is less than a year old and it has several cracks in the bedroom where the ceiling meets the roof line. My neighbor has a jagged crack inside where the balcony floor meets the living room and cracks in her pantry where the shelf supports meet the wall. That house is also less than a year old. There is also a concern with the way my electrical has been installed. Loose bare wires in units as well as nicks in wiring were found when installing ceiling fans and dimmers. I will probably end up checking all outlets and switches to make sure they’re secure due to issues some of my other neighbors have had. These homes are being thrown up so quickly that I feel quality control is not being maintained. So far issues I’ve had have been addressed promptly except the cracks and I’ve brought that up recently. The entire ceiling seam should be redone. These homes are not cheap and shouldn’t have these kinds of problems so soon after construction. At least it’s still under warranty but what will happen after the year is up? ... More

Did not know much about Highland homes when we decided to buy. Everything was built as scheduled with no surprises. Some of the options available were not very clear until specifically asked. Sales could improve providing information on options like extra bedroom or outdoor changes etc., that are available. Satisfied with the overall quality of the build so far in the couple of months since we moved. The project manager has been very responsive to all minor issues found during inspection and after moving.

The sales rep at Highland Homes was mediocre. Once I signed the contract I never heard from him again. I closed on November 26, and I was just given the information to set up my key pad and alarm system on 1/27/25 from the builder. Shane and the warranty department was great and fixed my issues in a timely manner. I work for a builder and was honestly appalled at the service, considering the great reputation of Highland Homes. The reason why I bought this home honestly is because of the community, my lender Reggie and the house was designed to my liking. I repeat it had nothing to do with the sales presentation or service, very underwhelming. ... More

Great experience with Highlands homes l recommend to other buyers. You are in good hands.

We were extremely nervous to buy from a homebuilder again, as our first experience was very unpleasant. Highland worked with us every step of the way, was super responsive, and accommodated our wishes (like our external inspector that came to every inspection). We live in a mixed neighborhood of various homebuilders, and you can tell which are Highland Homes. The quality is absolutely higher. We did lots of Googling and review-reading prior to selecting Highland, and it was a great decision. They are also super responsive after the fact and have taken good care of us. We would actually purchase from them again! ... More

Thanks for all, excellent experience and job Best regards

We have had issue after issue. Some of our service requests have been submitted multiple times. We have received a faulty water faucet a total of 3 times! We have still not received our gold lighting that was in our signed contract after 3 months of being in our home. Our roof leaked after the snow day which left our ceiling stained. The buying experience was great but the service sucks! I gave it two stars because our sales consultant was wonderful. It’s after buying the home that’s been the most stressful! This home cost too much money to have this many problems.

Highland builds a great house. There were a few instances where there were inadvertent mistakes made with the incorrect material shipped that got installed. Once Highland found out, they quickly replaced the product to our satisfaction, no questions asked. We get an update each week providing information on what was completed that week and what's on the work schedule for the next week. It's been a great experience and I would highly recommend Highland to anyone looking to build a new home.

I’ll start with the positives and say the ladies (Debbie & Lindsay) in the sales office were amazing. Best experience we had when it comes to home-buying. They were on top of their game and pleasant to work with. Doug Dreiman was great and continues to answer our questions three months after closing. However, we’re disappointed with our home experience after closing. Most service requests have been fulfilled in a timely manner. However, there are details in and outside our home that lack quality and remain to be resolved. We flagged issue before closing that were told were resolved but were ignored. WE have trusses sticking out on our roof and told that’s just what it is. The white trim boards in our home were poorly installed with nails and blemishes that are noticeable. We had a used dishwasher in our home that was registered to someone else, were told no reason to cover up the cracked grout on the foundation because it will crack, and found a broken shower rod in a restroom but was told it’s better to buy one ourselves. Three months into our home and we’re still waiting on items we flagged before closing. I would highly recommend not to close or sign till the house is to your liking. I would also recommend hiring your own inspector, not sure if Highland resolved issues on their inspection report. ... More

The issues we have are all post move-in for and finish and the lack of responsiveness and caring. Things were told to us that never occurred or multiple tickets were submitted for the same issue over the course of weeks. At week eight there are still unresolved issues from move in.

Buying from Highland Homes has been our first new home purchase and one of our easiest home purchases ever. They are upfront, honest, and not pushy. All concerns have been addressed quickly. We are very excited to start fresh near family without the worry of constant home maintenance.

Michael Construction manager and Jonathan Home warranty and the rest of the Highland Home family have given us outstanding customer service. Always professional, friendly, and very pleasant and easy to deal with. The whole home buying process has been very stress free. Highly recommend this Home Builder. This is my fourth home to own and the overall best home.

I had a very positive experience with the Sales person Sia. Not only was he was very knowledgeable about the build process but was very helpful and understanding. Sia went out of his way to accommodate our needs which was very refreshing. I cannot thank Sia enough for working with us and for his helpful nature. The construction build process was a little disappointing since they changed 3 construction managers on us from start to finish. The quality of construction especially during framing process was not good. Several build issues that were called out by the third party inspection report were not fixed even though I was given assurance that it was fixed. The issues were carried over towards the end of the build process and were challenging to fix them at the final stage. The architectural part of the floor plan could have been better in some areas like Master Bathroom, cabinets and front entrance. I strongly encourage for the architects to take a hard look and make improvements. Thanks to construction managers Tim J and Ryan A for being helpful and making appropriate suggestions. A very special mention to construction manager Ryan A for an amazing personality and being helpful and accommodative. ... More

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

The process from the initial purchase to final move-in was smooth and well-organized. The builder kept everything on schedule, and there were no major surprises along the way. They made what could have been a stressful experience much easier for us. The quality of the home is excellent, with attention to detail throughout. It’s clear that they used high-quality materials and didn’t cut corners. For the price, we feel we got exceptional value, and we’re proud to call this place home. The builder’s team was fantastic to work with. They were professional, courteous, and always available to address any questions or concerns. Every promise they made was delivered on time, and any small issues were quickly resolved. Their communication was outstanding, which made the process very transparent. This builder truly cares about their customers and takes pride in delivering a high-quality product. They go above and beyond to ensure a positive experience, and their attention to detail and integrity set them apart. We would highly recommend them to anyone looking to build or buy a new home. ... More

Highland tried to answer every question we had and came through all the answers and promises made through closing.