Highland Homes Reviews

We had an outstanding experience with Highland Homes. They really believe in their products and do many little things that a new home buyer may not think about. Its really a completed home and ready to move right in. WE LOVE IT!

We had an amazing experience building with Highland Homes. Our Sales people Dolly and Helen and are incredible builder Victor were absolutely the best. They communicate very well and we never felt like we were not getting the info needed, and when there was any issues, they were resolved quickly. The only area that we were not pleased with was the use of In Charge for electrical, audio, etc. They were horrible, but that's for another review. Overall, Highland was wonderful and I cant see us building another house with anyone but Highland...and if we do build another Highland, we would want Victor as our Builder. He is the BEST. ... More

I would like to thank Jack and Javier for their contribution in this process.

Can’t say enough on how well Ken, Anthony and their whole team has made the process a joy. They have been supportive, responsive and caring.

For anyone looking to build or purchase a home, i would highly recommend highland homes. The entire home buying process is smooth and they will work with you on every part of the building process.

Had an overall great buying experience with Highland Homes. They are quick to respond and address any questions or needs that arise. Very professional and competent in all aspects of this company.

Had a seamless purchasing experience through Highland and am very happy with the home product they construct.

I reached out to my realtor in March and told her I was planning to build a 2 story. My realtor informed me of new properties that were in the process of being built in Forney. Ironic thing is that God had been dealing with me about moving to Forney to be in closer proximity to my mom. My mom had been trying to get me to build out there for the past 2 years, in the Devonshire community. Needless to say, I saw some of the 2 story models with another builder; but they didn’t feel like home. On Apr. 2nd, I had an appointment to view some Highland Home two story properties/models. I walked in a model and initially thought the model was a 2 story; but it was not. My daughters and I fell in love with the model. The gentlemen informed me that he had a home that had just became available that day. He took us to the home and you would’ve thought that I had customized everything in the home. Everything I wanted was already done, from the corner lot, the outside/inside paint and floor plan. I called my realtor and the rest is history. I closed on the home May 4, 2021. ... More

Our experience with Highland Homes has been a great one. Dolly, Helen and our builder, Victor are all top notch professionals. They made our first home purchase seamless and enjoyable. Regards, The Mercers

We couldn’t be happier with our new Highland home! Highly recommend!

We could not be happier with our Highland home! Wonderful floorplans, incredible design features including 11 foot ceilings, arches and expensive windows. Every member of the Highland team that we’ve dealt with has had such pride for their company and their work product and they were very welcoming. Great job!

The construction managers in La Cima we’re fantastic to work with. Very professional and knowledgeable.

Working with Bryon was what made this process so smooth. Very good communicator with a great sense of urgency - we love our Highland Home!

We had a great experience building with Highland. There was great communication by the sales and building staff to ensure we knew what to expect and to address any issues.

Absolutely 5 Star service both throughout the buying & building phase; and most importantly; AFTER we closed! Cannot say enough for the exemplary experience Highland Homes gave us. After experiencing a previous builder; we count ourselves fortunate that it fell through; and we were able to purchase our Highland “forever “ home. Thank you for the best home buying/building experience we have ever had. Your people are all incredible! And that includes your building crews who blew us away with their care & courtesy as they completed the builds on both sides of us!!! We have had no problem recommending you to anyone we know looking for a home. ... More

From our first visits to home in the area, Highland Homes craftmanship, style and amenities stood out from the rest, and since moving into our new home, even before in working with the builder everything has been fantastic. Then, since moving in, any need that Highland can meet has been met in full. We could not be happier!

Highland did a great job building my home. Team is very professional and great with giving follow ups of your home along the way!

The entire staff: the construction overseer, loan officer, and salesman were all very attentive to my needs throughout the home buying process and afterwards. No matter the question or issue, the staff has been able to immediately provide me with an answer to my questions and resolve any unforeseen issues that may have arisen.

The home-buying process with Highland Homes was fantastic! Starting with the sales office all the way through completion from the builder, it was easily the best experience of all the homes we have built. I've spent most of my business life in customer service, which has made me very aware of customer service and also causes me to put a fair amount of thought into ratings and reviews. The fact that we began the process at the onset of a pandemic and Highland was still able to meet or exceed expectations throughout the challenges of labor/material shortages and cost increases makes their performance that much more impressive. We initially chose Highland based on our agent, who has extensive knowledge of new home builders, saying that Highland has always treated her and her clients honestly and respectfully. And Highland certainly did not disappoint. Of course that isn't to say that every detail along the way was perfect; however, when an issue would arise it was dealt with to our satisfaction every time. Again, with the challenges of 2020, Highland could have decided to take advantage of the situation to maximize their profits; however, they chose not to. And there weren't many builders who made the right choice. We personally knew of several instances from multiple homebuilders that used loopholes to either get out of contracts completely to sell or auction homes at a much higher price or renegotiate the contract to pass along all cost and price increases to the customer. Again, these were contracts that had been signed months in advance, some of which were weeks from finish and close. We expressed our concern and angst to our agent, who had several clients facing similar issues, and she continued to say that Highland was one of the most upstanding builders she works with. At no point were we ever contacted to alter the price or agreement and the home was completed on schedule. I have no doubt whatsoever that Highland was faced with the choice of making far less money than expected off of our home or using shady loopholes to maximize profits. It can't be overstated what their handling of the situation says about their company and those who make the decisions. To be honest, the professionalism alone would have validated the choice to go with Highland; however, the house came out great as well. Those in the sales office and design center did a fantastic job of understanding our vision and steering us in the right direction. Highland even allowed us to make alterations to the floor plan that resulted in turning a single play room into two separate study nooks, each walled off separately and attached to both of our kids bedrooms via a new doorway. Once construction started, the builder was in regular contact, which was important being several states away with limited travel opportunities due to flight restrictions. I would have given the entire process 5 stars even if it wasn't in the middle of a pandemic; however, the fact that somehow Highland provided the best overall home buying/building process we've experienced during such a challenging year is pretty much all you need to know regarding our thoughts and experience with their company. ... More

You have to be available when important aspects of the building are being done if you need anything modified. Ask at the right time and it shall be done for you. They are very understanding.

Our experience was GREAT. From the beginning til the end. Don Arnold was outstanding. Our builder, Mason was outstanding/professional a joy to work with. He addressed issues and provided solutions.

The staff was great to react to any identifiable problems. Very friendly and helpful.

Although we didn’t begin the design process of our home, we were fortunate enough to snatch an inventory home a few weeks before completion. Through out the whole process from when we put down the earnest money, up until now two months into moving into our home, Highland Homes reps have been nothing but helpful and attentive to all our needs. I’m so glad we decided to go with Highland Homes over any other builder and I won’t hesitate to choose so again in our next home buying experience.

Nelli my sales counselor and my builder Ashton have set a very high standard in customer care. The knowledge and expertise was exhibited throughout the process. I have a beautiful home, the timeline was met with no delays, i really felt valued as a customer. They worked hand in hand with my real estate agent and we were in constant communication. All the while me being out of state!

The responsiveness and willingness to fix issues was second to none. I think it was an excellent experience!