Highland Homes Reviews

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.

Lots of small issues that should have been addressed prior to closing. Typical new construction home thought these guys would be different at a higher level since they charge more.

Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.

This is our second newly built home in Texas and our first with Highland Homes. I found the service and responsiveness to issues to be outstanding. I would recommend a Highland Home to anyone and everyone.

Building with Highland Homes was a breeze! The communication from our project manager Cameron was great. This being our second Highland Home but first time involved in the building process, we had a ton of questions. Cameron was quick to answer all of them and would even send us photographs of the progress made each week to keep us as informed as possible. We had a third party inspection done and the inspector could hardly find anything wrong with the home other than a few very minor items. Cameron made sure they were all taken care of before our closing date, and has continued to handle any warranty/post-close items quickly. We loved building with Highland Homes and can’t recommend the company enough to anyone looking to purchase a new home. ... More

The location is great, the home is beautiful, and both Avery and Andrew were excellent to work with.

Highland Homes is a trusted builder known for their commitment to quality and customer satisfaction. Their homes exhibit excellent craftsmanship, with attention to detail in both design and construction. The materials used are of high quality, ensuring durability and longevity. What stands out most is their responsiveness—any issues or concerns are addressed promptly, providing peace of mind to homeowners. However, the one drawback is the pricing. While the quality is undeniable, the price point feels steep for the overall value delivered. For buyers looking for top-tier materials and reliable customer service, Highland Homes delivers, but the cost may be a concern for those seeking more affordability. ... More

Our experience with Highland was outstanding. Alicia S. And Debbie G. were wonderful to work with. Shawn D., who is now my neighbor, was a great builder. He was very patient with me as I stopped by the build nearly everyday. He was always willing to answer any and every question. Reggie did a great job of walking us through the financing process and getting us to the finish line. Highland was great!!

Great shoping experience, really nice house

Pricing is fair and transparent - definitely value for money

It was great. They gave me weekly updates on the building progress. Questions were answered promptly

Workmanship in different communities are not the same as other communities also the customer service. Highland Homes should have same standards in all of their communities. Would not purchase another Highland Home.

Excellent experience and the best purchase of a lifetime

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a great experience so far. He even got his hands dirty himself for my sake. I dunno the other guys by name but the staff he had come over to take care of my ticket items were great as well. So thank you all. ... More

Edison was great! He always did what he said he would do and greatly appreciated his commitment and follow through on details while balancing the the best interests of his company and keeping the buyer(me) happy. I’d hire him to work for me.

My experience with Highland Homes is as below. Positive experiences - Good plans. I found Highland Homes plans quite good. I think they have made good use of the overall space and good amount of light in the homes. - The construction material is generally good, with some exceptions as highlighted below in the negative section. - The home was delivered before the promised timeline, which was quite helpful. - The Sales Team was quite good and responsive. They were helpful in making some minor changes here and there, although, everything was through a change order. Negative. - Design Center experience was not up to the mark. The available options for upgrade were limited, especially in the case of wood flooring/Laminate. There were barely 4-5 options for laminate flooring and relatively few wooden flooring options. - Quality of workmanship. In my experience few places the supervision of the work was not adequate. E.g. the tiles in the master bathroom were not in perfect level as a result you can feel the edges and not much can be done about it. Also the sod in the backyard was laid without proper levelling as a result there is lot of uneven surface, which is an expensive proposition for the customer after closing which could have been avoided with little supervision. - Material. My observation on material quality is particularly with framing. I noticed in few places the studs used were not very good or strong. I had a hard time installing TV wall mount as some of the studs were damaged. This could have been avoided with supervision. There was a noticeable difference in the framing as compared to some of the leading builders. - Responsiveness. The response from the project team has not been up to the mark. While it was addressed to some extent, but it went down after the closing again. - Value for the price. The upgrades in general were very expensive, including the listed price, while some promotions were applied but there was little adjustment for the steep price drop right after the closing. Overall, I am happy with my home as it built before the promised timeline and like the plan, but there is a lot of room for improvement in the overall customer experience as highlighted above. ... More

Overall such a great experience from start to finish. I firmly believe the value for money is hard to beat with Highland.

Very nice set of people that work with highland home, even when my approval was delayed, they were very patient with me. The finishing of the house is topnotch, everyone that comes to my house always ask me, who is your building? They did a great job. I will always recommend Highland home.

Geoff has been amazing thru out the entire process

I am still waiting for light fixtures that were broke and another cracked, a crack I. Window front door repair and paint of shutter. I had one follow up but now nothing. I know they are busy just would like updates

Very helpful and always available

From the moment we visited the house for the first time, the team (Anna, Drake, etc) has been nothing but phenomenal. Prompt answers, accommodating, and ready to make our lives easier and (even more) pleasant. The quality can be seen since you set foot on a house built by them.

Terrific experience going through the process of a new build. The construction supervisor, Geoffrey, was fantastic and communicated promptly.

We are happy with our new home. The process has been quick and smooth. It took 6 months from contract to closing. Andrew (Sales) and D'Marco (Construction Manager) responded very quick and always solved the problems whenever I contacted them. Strongly recommend

This was my second build. Highland went above my expectations in craftsmanships, customer service, and production deadlines. Glenn was a fantastic salesman and Jim was a phenomenal project manager. I could not have been happier with the process. I strongly recommend Highland homes to anyone looking for a new home in the area.