Highland Homes Reviews

Wish I could say better things - but very disappointed overall.

I purchased an inventory home and the construction manager (Preston) was extremely helpful during the orientation and final walk. He continues to follow up with me after I moved in. I love the home and couldn’t be happier!

Highland does not adhere to its quality promise in Painted Tree. The construction manager who originally worked on the house left and the new one shrugged when pointed with the issues. Everything was rushed a lot including the home orientation. Just after closing the home we started identifying issues with flooring, issues with water leakage in washer/dryer unit which damaged kitchen flooring. Lawn is not setup correctly with water not draining. Even though the customer service is good and responsive, we did not expect the issues we faced in a new construction home. Extremely dissatisfied with the amount of money I spent to choose Highland over other builders. ... More

Didn’t know what to expect in the beginning with the design and building process, but once communicating that we were interested and involved in the building process along the way, we were able to find trust in the Highland process. There were a couple of early issues, but Highland worked to provide acceptable solutions. Most important, we were grateful of the support and the timeliness of addressing issues of concern during the early stages of the warranty process after construction completion. The project manager was extremely helpful ensuring our satisfaction.

As a "senior citizen" I have had several new home purchase experiences, and without a doubt my experiences with Highland homes has been absolutely superior in every way! The quality of the home is beyond compare! Eleven foot ceilings, six inch base boards, included landscape, exterior finishes with lighting, quality paint and fixtures with higher end upgrades make my new home a joy to live in and decorate! And the staff of Highland Homes is amazing! Care begins at the top and is carried through each level of the house to home process with Highland! Tracy in the sales office, Tim, Garret, and Fred in the construction of the home, Donny in customer service, each and every one responsive, professional, knowledgeable, caring and just willing to help no matter the request, or change order! Even the construction VP, Stephen stopped by my home toward the end of construction and I was impressed with his thoughtfulness and care. Anyone looking to purchase a new home should definitely start and end with Highland Homes!! ... More

Highlands provided us with good service/assistance. They addressed our concerns and requests during the process of buying our home, made sure everything is on time up to the closing period. We were able to move in our new home as planned/scheduled. Terrence and Jovanni provided assistance and help

everything was smooth sailing and accurate and timely.

I absolutely love my new townhome! It's beautiful and everything I ever wanted. The problem is in the quality. I have had so many problems since closing. Not even two weeks after moving in, I was infested with mice so bad that I had to move out temporarily. They did not properly seal the attic in six places and left open gaps. I was lucky that only mice came in. Their warranty department would not reimburse me for what I had to spend to get this fixed. I could not get my shutters installed because water was coming in through the windows and had to force them to fix this. It took a long time to get the breakers to stop tripping! It seemed as if this was their first build out. They tell you that their claims department will take care of things after you close, but their claims deparment just asks questions, and sends someone to look at things (when it's convenient for them) they give you so much run around, BEWARE! There were other small glitches here and there, but never have I had such poor experience with any other builder in the past. Very disappointing considering such a beautiful townhome. Great sales people. Troy and Victor were amazing, I enjoyed working with them very much. It's just a shame that the construction and the construction staff need to gain experience on what they are doing and how to treat customers. I will never again purchase from Highland Homes. ... More

The Sales Counselor for Mesa Western exemplify everything that is great about building with Highland Homes. Ivy is a gem!!

Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home

Overall Good, but sometimes i feel the responsiveness to issues is too slow

Overall experience went very smooth, from selecting lot, floor plan, brick, etc. A little more clarity on what are builder options vs design center options would be helpful. Also would like more options for lighting than what was offered. Construction phase went very good with timely updates and walk-thru meetings. Hector and John very great to work with.

Our Construction Manager, Ed, has visited on multiple occasions to ensure that any warranty matters are addressed in a timely manner.

still waiting for some documentation re models and instructions for appliances and temperature.

Jennifer was helpful and responsive whenever we had a problem Our builder Ben was conscientious and very organized. He did everything possible to ensure that our house was ready on time. All of our issues were resolved and he was a pleasure to work with.

Still have some outstanding issues with no response.

My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!

Overall we did have a good experience with both our Highland Rep and the builder. We were disappointed that we did not get the specific model that we wanted, but understand the limitation with repetitive designs. We would indeed work with our rep (Ashley) our builder (Shane) and would buy Highland again. The flat pain on the walls is probably the one issue we had as it marks up very easy and required significant touch ups after moving in. Had other, minor fixable issues when we moved in but overall very satisfied with our home.

Lots of small issues that should have been addressed prior to closing. Typical new construction home thought these guys would be different at a higher level since they charge more.

Jake and Branka were both professional and pleasant to work with. They were attentive to our needs and worked with us as we relocated from another state.

This is our second newly built home in Texas and our first with Highland Homes. I found the service and responsiveness to issues to be outstanding. I would recommend a Highland Home to anyone and everyone.

Building with Highland Homes was a breeze! The communication from our project manager Cameron was great. This being our second Highland Home but first time involved in the building process, we had a ton of questions. Cameron was quick to answer all of them and would even send us photographs of the progress made each week to keep us as informed as possible. We had a third party inspection done and the inspector could hardly find anything wrong with the home other than a few very minor items. Cameron made sure they were all taken care of before our closing date, and has continued to handle any warranty/post-close items quickly. We loved building with Highland Homes and can’t recommend the company enough to anyone looking to purchase a new home. ... More

The location is great, the home is beautiful, and both Avery and Andrew were excellent to work with.

Highland Homes is a trusted builder known for their commitment to quality and customer satisfaction. Their homes exhibit excellent craftsmanship, with attention to detail in both design and construction. The materials used are of high quality, ensuring durability and longevity. What stands out most is their responsiveness—any issues or concerns are addressed promptly, providing peace of mind to homeowners. However, the one drawback is the pricing. While the quality is undeniable, the price point feels steep for the overall value delivered. For buyers looking for top-tier materials and reliable customer service, Highland Homes delivers, but the cost may be a concern for those seeking more affordability. ... More

Our experience with Highland was outstanding. Alicia S. And Debbie G. were wonderful to work with. Shawn D., who is now my neighbor, was a great builder. He was very patient with me as I stopped by the build nearly everyday. He was always willing to answer any and every question. Reggie did a great job of walking us through the financing process and getting us to the finish line. Highland was great!!