Highland Homes Reviews

When my wife and I decided to buy a house,we looked around many different builders but the moment we saw HIGHLAND HOMES we were amazed by the quality and luxury of their homes & designs . When you buy a highland home you are buying excellent quality homes.. our home is beautiful no issues enjoying it !

This has been one of the worst home building experiences I’ve ever had or heard of. Nothing but issues all around and it’s taking weeks to get resolutions. When one thing is fixed, something else comes up. I don’t understand how this company is rated “high” when I’ve had nothing but problems. Home was poorly crafted and rushed to be completed.

Everything was going great until the day after funds were transferred on closing. There are still items from our second walk-through that are pending. There is absolutely no communication on getting these items fixed. I have called multiple people at corporate and have always been redirected and left voicemails because i was reassured that I would get a return call but that hasn't happened yet. It has been over two months since closing and items from our walkthrough are still pending. The process with our construction manager was seamless. However after closing, It's hard to reach anyone and communication is minimal to none. I would suggest that anyone buying a house to make sure everything is fixed before transferring funds. I can't imagine how horrible it will be submitting warranty request when items from before closing haven't been done. It is night and day difference how highland homes treats you when they already have your money vs when they don't. FYI, I have heard similar complaints from new neighbors as well so it seems to be a common thing. ... More

My wife and I had such an amazing experience with highland homes. We could have not asked for a better experince. Heather was such an amazing person to work with. We met her first and she made the process very easy and simple for us. She was very professional and responsive to any questions we had. Our Assigned project Manager was Juan. He did an outstanding job! I can not speak highly enough about him. He made sure that all of our deadlines were met on time and went above and beyond to have additional things done for us that we didn’t catch. He was very professional and responsive. Any time we needed help with something, he was there right away! Thank you Highland Homes. And especially a huge thanks to Juan And Heather for making this process very smooth and at ease for us. We are so thankful! Lawrence Gavin S. ... More

Trey was an excellent resource as I navigated my home build and walk through! Julie, Helen & George were very helpful in my step by step process in the other parts of my home buying experience! All of them made this an excellent experience and help reduce my stress level from start to finish!

Throughout the our buying experience EVERY Highland person has treated us like family!

We checked many builders in Texas and chose Highland based on numerous positive reviews from Highlanf home owners. Add us to the list of extremely satisfied costumers!! We have nothing but positive experiences from the sales team (Shout out to Jonathon) and our construction manager (Walter). Everyone was extremely professional and responded promptly to our wants and needs.

The process and communication of purchasing my home was extremely easy. I felt the entire staff welcomed me and gave me guidance on what to expect at closing. The community is beautful and I feel extremely fortunate to call Cambridge Crossing my home.

We built a house with Highland Homes in Northlake, TX. Great experience!

Buying a Highland Home was the right choice. The home quality of the house is as expected and more. Judy, Alex, and Highland team made sure to cover all the details to deliver a great product. Highly recommended.

The most amazing community in this area

Our sales folks and builder never seemed to be on the same page from the get go. Despite several attempts to bridge the gap between us and the builder, we had to bring in the senior manager to help rectify the situation. Once that was done, the customer service and communication improved to an acceptable level. The home was delivered later than promised, but the quality is definitely there.

Excellent builder and great quality

We were excited to build a new home. But when we moved in, there were several items that were not completed. The house was not cleaned at all except for the carpets which had mud stains. They should have not been stained by workers. We had to clean the garage, which was filthy, and the attic was supposed to be straightened but not done. We pointed out that there was paint on the floor but that was not cleaned moving into the house. We had to do all that work that should have been done before we moved. The driveway was covered in oil paint from the house next door. The workers should be informed that these are expensive properties and care should be used while working on house to prevent damage. They do not take care when doing their job like getting paint on the new flooring. Also, our property should have been power washed before closing. We had our work-through and taped "bad" spots on the walls, but they did not fix until over a week later. Several pieces of the tape fell off, so they ended up not being fix. In fact, some of the items we pointed out were not finished the day before closing. We pointed out stuff before closing that needed to be done (and said was done) but later found out it was not done. After closing, we let the contractor know some problem issues. We had pointed out before closing, 2 bushes were dead, so they needed to be replaced when the water ban was lifted. These were eventually replaced but think that the landscaping should have been watered or not put in until water ban was lifted. We had several issues that had to be fixed. Our vanity lights were not installed before moving in. The lights came in and under the LED lights, the wall was not painted and textured, which we asked if it was done so the lights could be installed when they came in. It was an additional 2 weeks before the wall was fixed so the lights could be installed. We had to fight to finish the bad paint job. We were told we had been given the opportunity to QC the house, so it was our problem. We are paying 700,000 for a house and think that the builders should QC their homes. We pointed out that they did not paint house right after we QC'd and tape came off. They had sent painters, but we were not informed they were coming. They ran in, slapped some paint on, and ran out. We did not have chance to point out spots they missed. After bringing up our point, new painters came out and they did an excellent job. We also had an issue we pointed out before closing that was not addressed until a month plus later. There was a piece of trim in the master bathroom the was not finished. It cutoff at a very sharp angle. We asked that to be fixed but it took long time to get addressed. There were many minor issues. Some took a long time to get addressed after bringing them up, so I ended up entering warranty issues so that they could be addressed. After that, things got addressed and there are no outstanding issues. As far as what we requested, we ordered a lighting package, but it was discontinued. The new lighting came with a single pendant light. We wanted three pendant lights so builder ordered pendants from another lighting package that had 3 pendants. We are very happy with those pendant lights. But we were supposed to have an extra outlet in the garage between the two garage doors, but it was put in the back of the garage where we cannot use it. It was supposed to be near the front so we can use power tools to work on projects. Lastly, the quality of construction is poor. Being that we are from a strong union state, our standards may be higher than here. The fence is new but most of the nails are not nailed into the studs and will need to be re-nailed. The windows are not even. House seems like it was "eye-balled" instead of making sure it was level and plumb. We are happy with our floor plan and our design choices. But we would probably not recommend Highland Homes since their quality of work is low and they do not turn over a clean house. ... More

Could not be happier with our purchasing experience, closing process, and responsiveness to the “punch” list. I have recommend them to potential buyers and would highly recommend them to family and friends. The solid doors, high ceilings and energy efficiency are hard to match.

Would definitely recommend! Entire team goes over and beyond!

Everyone we worked with at Highland Homes in Bridgeland was very easy to talk to and work with. They were very friendly and seemed genuinely interested in what we had to say. I wasn’t looking forward to the building process, but they all made it much better than I thought it would be. Our builder made a big difference. He was great to work with, easy to communicate with and quick to respond. The one area I wish we could have had some input, was the landscaping. I would have liked to select the plants (with some guidance). Overall, it was a very good experience. I would recommend Highland Homes. ... More

We are very happy with our purchase as the whole customer service experience has been very good, highlands staff very professional and helpful.

IT HAS BEEN A GREAT EXPERIENCE WORKING WITH HIGHLAND HOME.

I bought the model home that was 6 years old. I was told that I had a warranty. NEVER NEVER did they tell me differently. I have an issue with the refrigerator that came with the house. I asked about putting in a warranty and was told then that there was NO ONE YEAR warranty on the home. I was told that they GAVE me money back to buy a 3rd party home owners insurance. The paperwork I saw, after closing, seemed to say that highland homes was paying for the insurance. Been informed now that that's now how they understood it. Bottom line, it's a very nice home BUT Highland Homes was NOT open and honest with me about this. I trusted and believe them when they told me that I had a warranty. They failed me and this is NOT what one should expect from a reputable home builder. Lost Trust and very DISAPPOINTED! ... More

Dear Highland Homebuilder, I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your team throughout the construction of our home. From the initial stages of selecting the lot to the meticulous framing of the house, every step of the process has been handled with professionalism and care. I must particularly commend Jeremy and his team for their outstanding dedication and expertise. Their proactive approach in keeping us updated on the progress week to week, promptly addressing any concerns or queries we had, and ensuring that any issues encountered were swiftly resolved, truly exemplifies the commitment to excellence that sets Highland Homebuilder apart. We are immensely pleased with the quality of workmanship and attention to detail evident in every aspect of our new home. Your team's commitment to customer satisfaction is truly commendable, and it has been a pleasure to work with such a reliable and proficient builder. Once again, thank you for your outstanding service and for making our home building experience a positive and rewarding one. Warm regards, Jimmy ... More

I love Highland Homes. Their customer service and attention to detail is unmatched. The quality of the homes is superior. The financing options and guidance from Highland Home Loans were most comforting and trustworthy. 5 Stars are not enough to express how happy we are with our first and forever dream home. thank you, Highland Homes!

Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.

We had a great experience building our house with Highland Homes !!!

From initial contact with sales rep Avery through the build process with Mark our builder the experieince was exceptional. This is the second Highland home that we've purchased and it was very enjoyable to nerd out on teh build process itself. In my opinion as a business leader fro over 30 years I beleive I have developed an eye for talent and Avery and Mark are stars in your organization .