Highland Homes Reviews

I will preface this message by saying our experience with the sales counselor, Thea, and on site construction supervisor. Chuck, has been positive. However, I don’t believe that our Highland home was/is a good value. There were issues before we moved in. There have been issues that we continue to deal with and new items of poor quality and craftsmanship seem to surface almost daily. We had heard very positive comments about the quality of Highland homes, and I believe in other homes, that’s accurate, however, this home does not appear to have been built in the same manner. My list of items to be addressed continues to grow, but we really would like someone at the corporate level to either come to our house or talk with us directly about these ongoing issues and overall poor quality. Very dissatisfied with a nearly $700,000 home! ... More

This marks our second experience as homeowners with a Highland Home. Our initial encounter with a Highland Home was around 2013, a few years after we tied the knot and embarked on homeownership together as a couple. Following the sale of our first home, we consistently found ourselves measuring subsequent residences against the standard set by Highland Home in terms of quality, space utilization, and overall aesthetic appeal. Ultimately, we realized that the ideal solution to fulfill our desires was either to construct a new home on our land or to invest in another Highland Home. We opted for the latter option. ... More

Couldn’t be happier with our purchase, the whole process was smooth and bang for your buck, highland is the way to go!

Highland Homes delivers a quality home, with attention to all details. They made it a personalized experience and had wonderful follow-through on any questions and concerns..

Everything was great, both Denise and Nick were great. Home is spaced and functions as expected. I appreciate the build quality and workmanship. The house was expensive, but what isn't these days?

The sales councilor (Pat) worked hard to get us in this home with all the features and upgrades we asked for. The construction managers we worked with were hard working and helped make the upgrades materialize as we wished. The only downsides with having this house built is the yard is not smooth and lower around the back porch than it should be. And is also too low around some of the fence, allowing big gaps for the dog to get out. The house was not as clean as we hoped for when we moved in. With all that said, we can't get over how beautiful this home is and all the other houses in this community as well. Definitely would do it again! Jim and Martha ... More

Definitely not up to the mark. Being premium builder the cost is definitely higher than other builders in same neighborhood but we don’t see that difference in quality or features or finishing. The main complaint is the amateurish finishing overall and clearly shows that care was not shown and was rushed. They are good in responding to service requests.

We love our new home

We embarked on a journey with Highland Homes as our semi-custom builder for our first home; we had selected them due to all the positive reviews online, and we wanted to see it first-hand for ourselves. The experience didn't disappoint - we had a fantastic sales counselor (Traci) and a phenomenal construction manager (Neil). Traci was open, honest, and easy to work with during the contracting phase, and Highland Homes offered a competitive package (incentives, interest buy down, etc.). We understood what we were getting when we signed the contract. The design selection phase also went smoothly - the designer (Deborah) was super helpful, has a keen eye on style, and was an absolute pleasure to work with. The construction phase was also relatively smooth. The construction manager (Neil) was on top of things and always quickly addressed our concerns. We had a weekly call with the construction manager, and were able to understand where we were on the build process, and what type of challenges were ahead of us. The build went slightly past the scheduled date, but still within our move-in timeframe. Highland Homes was accommodating and made sure the build process met the date that we needed to move-in by. Overall, the quality of construction was pretty good. Of course, you can never control the crafts 100%, so sometimes you'll get the lousy craftsman, but Neil would always address it and get it fixed quickly. Fantastic management by Neil. Lastly, after move-in, we had punch-list items that needed to be completed after closing on the house. They were all relatively minor and have been resolved to our satisfaction. Again, many thanks to the Highland Homes team (Traci, Neil, Deborah) and their dedication to delivering a quality product and meeting the homebuyers' needs. ... More

Great value for the money. The construction quality could use some improvement though. Sales manager was good and responsive until we got into contract but never heard back after that. Would have appreciated a more engaging team.

The Sales staff at Highland Homes were extremely helpful to my wife and I. From picking out the designs and the details of the house. To finalizing the house projections. I would like to thank Mrs. Deborah, Mrs. Susan for helping us.

a lot of care goes into the craftsmanship of the Highland home we purchased. when there were problems, they were addressed. no questions asked. they explained everything we needed to know.

I like highland home’s everything so good and service after sell very good. Thank you

Rich was awesome and made sure the buying processing and closing went smooth as possible. I was able to place contract and close within 30 days.Tyler is always responsive and educates you in the entire home before and after closing. Highland Homes really made this process smoother than my previous home purchase.

Jack was terrific. Follow up on all our issues very timely and stayed in contact with my wife to make sure she was happy with all.

Very responsive to any and all issues, very friendly staff, nice home. Overpriced considering the finishes, etc…the price of being in this area.

Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we were told by our project manager that Highland Homes has been experiencing this due to a new code being passed. They sent an electrician and he “assessed” both the dryer and their breaker. They “swapped out” a breaker and left it at that. The dryer continues to trip the breaker and they have now pivoted to asking that we either replace a wire on an appliance that was previously working perfectly, or better yet, have that wire completely removed, making it a fire hazard. The luster of being a new homeowner via Highland Homes has quickly faded. So be warned if you expect them to live up to their word. It truly is a shame that people operate this way, especially after such a meaningful purchase, but these companies are always ultimately out to make a profit and look the other way when held accountable. Highland Homes Monterra Fate, TX ... More

Sia, Mia, and Tim Have been amazing to work with. Very kind, caring and responsive people.

Franciso has been amazing and he takes care of all the issues pretty quickly. His response time is amazing and off the roof. I am glad we had Francisco as our builder for Highland homes.

Great buying experience. Had some issue with quality but all resolved with some time.

Like any new construction, you will find things that need attention. They will address it, no questions asked.

Right from signing to closing, always met happy faces at sales office, design center and at construction site. Amy and John were very accessible and provided honest responses to questions and concerns. Took care of our service requests in timely manner post-closing. Overall great build quality and experience! Will strongly recommend Highland homes !

Issues with cabinet paint and wood floors. Still trying to get repaired.

Everyone we spoke with was incredibly kind and helpful throughout the process. There were a few issues that needed to be fixed that were noted before closing. Upon closing and moving in, we noticed a lot of issues. The paint, trim, cabinets, and drywall work was very messy and it has been frustrating working with these vendors to get the work corrected. They are relatively minor issues, but are issues that would be pointed out by the next buyer. It’s an incredibly beautiful home, but we wish there was more attention to detail.

Highland homes is kind, flexible and reliable. We LOVE our home!