Highland Homes Reviews

Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

Me and my family had to relocate to Texas, and we had a ton of anxiety as well as concerns about how quickly we can move into a new home. However, we worked with a local realtor and they identified a location in Rockwall where a house was due to be completed in December. We reached out to the agent, and she was very accommodating and connected with the project manager that was working the house. After a couple of months, they were very responsive to all of our requests and assisted us where needed. In addition, if we identified any issues afterwards, they were very responsive and helped us along the way. Highland Homes truly lives up to their name. ... More

Enjoyed the whole process from Buying to Moving in!!!

After much research and looking at other new and remodeled homes in the area we found this builder to have exceptional value. All the extra details in building and finishing out the home went above and beyond any other builders in the area. The whole process went so smoothly and we were always kept up to date with progress, delays, and what to expect next in the process. The app is a great resource for buyers and owners!

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

I recently purchased a home with Highland Homes, and I couldn't be happier. The craftsmanship is exceptional, and the attention to detail is evident throughout. Their team provided outstanding customer service, guiding me through the process with professionalism and responsiveness. I appreciated their flexibility in customization and commitment to sustainability. Overall, I highly recommend Highland Homes for their quality, service, and dedication to customer satisfaction.

Moved from the east coast to Texas making many decisions on line and via phone. The entire experience was flawless due to the great team of professionals.

My experience with Highland Homes was remarkably smooth and transparent from start to finish. The process was streamlined and stress-free, reflecting their commitment to customer satisfaction. The quality and value of our home exceeded our expectations, with exceptional craftsmanship and design, making it a solid investment. The team was professional and responsive, ensuring all our concerns were promptly addressed. Choosing Highland Homes guarantees quality, value, and outstanding service, making them a top choice for anyone prioritizing customer satisfaction and craftsmanship.

Going into buying a home, we were thrilled to choose Highland Homes. After the process we have gone through I would not recommend to anyone based on quality of workmanship and repetitive issues with work being incomplete or done poorly. Overall a very poor experience.

The entire experience has been great. When issues arise they are quickly addressed.

The quality of the house is awesome. I am very pleased and had no problems. Everyone was very professional.

The entire team from sales office to closing, and beyond was absolute incredible. If I needed to purchase a home again in the future, Highland Homes will always be at the top of the list! I had a very easy experience and they made it incredibly simple for me as a first time buyer.

It’s been great experience

Highland homes overall construction is better than many builders but the experience we had was not the best. Cannot trust - they did not allow same garage door color for us since 2 houses from us had same color but allowed exact same floor plan as us next door ! And not only that this next door and their next door has same garage color and same white painted brick ! We had to struggle to get things right during construction process. Post closing also noticing that last minute stuff was all done like patches.

Every door knob has fallen off, the hardware is so cheap. 4 toilets and every handle is missing pieces in the back. Washers missing. It’s embarrassing to bring people in to my home. The toilets and tubs backed up in 1st week. The stench of sewage was something we had to live with for a month, with a one year old and three year old. The worst thing is I have kids and the rails have fallen through upstairs. Allowing the ability for one of my kids to fall through the railing. Can provide time stamped pics for everything. The water heaters were not working for the 1st month of ownership. They were replaced. My kids had to bathe at a family members home for weeks. The lack of insulation is insane. Not only for sound but the cold. I have a thermal camera for hunting and looked at the wall and laughed. ... More

overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Not a good buying experience with Highland Homes. They were not forthcoming re lending and Sales Manager Margaret D. was never available and when she was she was not helpful. We made some bad decisions and are in a Highland Home which is a result of those decisions. The building contract managers were great and extremely helpful as was the assistant sales manager Kelly A. Otherwise extremely difficult experience.

Thanks a lot for your services and help.

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

From the beginning, Highland Homes truly took care of our family. Both Mac and Stephanie in the sales department aided us in our selection of homes and guided us through options to make our home a reality. Amanda, Karen, and Arati took care of the financing and truly were innovative in finding ways to ensure a successful closing. Keith, by far, has been the best representation of the quality and standard that Highland Homes promotes to new buyers. His attention to detail, oversight, care and responsiveness really demonstrated the character of Highland Homes. If we move again, we will most definitely choose to build with Highland Homes. Nothing but 5 plus stars all around. I am sincerely grateful. ... More

Truly this company aim to please their clients. The initial encounter with the office team is the critical part, they will layout the options given your price range and patiently assisting you.

This is my families 4th Highland home purchase. Two for my wife and I and two of my daughters built with Highland. I’m a realtor so I know the choices available and we wouldn’t build with anyone else.

Danny, my builder was great from day one. Attentive, attention to detail, explained process and time frames - very good at communicating. He was also very patient with me and my million questions. Build was finished faster than expected and better than I expected. I appreciated all of Highland Home, but Danny especially.