Highland Homes Reviews

Our family felt prioritized and taken care of when purchasing our home. If we had questions, then they were answered. The team is very supportive and understanding. Thank you!

Sales Team was exceptional. From the day I toured the model homes to the day I moved in to my new home, the builder's team members were very attentive to my needs. The quality of the home is well worth the price.

My family homebuying experience was personally the smoothest out of all the homes we have purchased despite issues with the in house lender approving and rescinding the approval closer to our original close date. Nichol C was excellent from the start until our closing date. He’s truly an asset to Highland Homes because he really took it personal when it seemed like the deal was done. Just when we thought it was over officially he helped us navigate through this tremendous hiccup & led us to such a wonderful person. Natalee D who was able to assist us in getting this deal completed. Mattew B was awesome as well despite us not being able to get the deal done with him. Closing on this home was such a team effort, and I don’t say that lightly. It truly felt like we were a family on this journey. My family and I love our Highland Home. Thanks again to everyone who played a role in making this happen! ... More

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

The manager was fantastic even after closing he helped me.

it was our first new home buying experience , from the day we saw the house and met Tim and his team, we are in love with Highland homes..they did great job both in communications and quality of work. we started to value more as we learn more on other builder issues and look back with ours..we appreciated much. thank you HighLand - Homes team (Tim team) and HighLand - Home Loan team (Hank Team) you all are awesome

Builder associates, construction manager and workers are very good in responding to the requests and had a very really good experience. But the quality of the material is not good and very much disspointing.

Francisco helped us really well in every possible way

The experience overall was very stressful, and it didn’t need to be. There was a lack of communication; questions never answered, problems not addressed in a timely fashion that would have saved Highland time and money, and would have given us an enjoyable experience. The quality of materials used and craftsmanship of the installation of the materials was mostly poor. Very disappointing in such careless, lack of pride for their trade and other trades. Most tradesmen didn’t know their craft. Nor did they respect the home of the future buyer or us the buyer. An example would be wood trim and cabinetry warped, still finding counter top dings (that is now not covered in warranty), uneven walls, and not all the warped wood was removed and replaced. I would tell a new buyer to document everything, take lots of pictures, hire your own inspector before close and before your year is up while you are still in warranty. Going forward it is questionable if I would buy a highland home. Maybe…with the right building team. ... More

I love the floor plan options, the experience with the sales team was simple and straightforward (no pressure). The construction project manager was awesome and very responsive throughout the construction and was very accommodating to my needs. When it comes to the quality of contractors' work, only a few were careful with their quality of work. Most of the contractors (painters, carpenters, dry wall people etc.) very VERY SLOPPY. I just don't understand how they would simply miss the spots that were either damaged during the construction or didn't get textured/or missed paint. I had to point out a lot of things that shouldn't have been there to begin with, and even then had to call back the painters a few times because they still kept missing regardless of the blue tape. While I am happy with overall purchase, very dissatisfied with the quality of work. However, I do appreciate the construction manager because he still takes care of any issues that I point out, and that really makes up for the sloppy work of the contractors. ... More

Highland homes used cheap third party companies to do their work like plumbing etc. it’s all lazy work and we found many issues after we moved into the new house. They didnot fix any issues that we have raised . They just say yes to your request and will not implement them later. Totally waste of money and we are extremely disappointed with the purchase. Please stay away from highland homes even when you are getting a better price because you will have to pay for repairs due to cheap quality

Colin was able to address our issues and concerns immediately. He has great communication and gets things done promptly. We really appreciate all his efforts to ensure we are satisfied with our new home.

Cabinets are worse than off the shelf Hone Depot or Lowe’s . Typical drywall and electric issues that a production builder does. Minimal oversight and although some stuff gets fixed, the overall house is way overpriced. At least we did not spend more for the same builder in another community.

Lovely home. Could seem a bit rushed. Very responsive.

Builder was very responsive to any issues I needed them to address. The selling agent was also always available and interested in our needs. The product was very good, except that some of the subs may have rushed. The door was not put on with a screw large enough to keep it from sagging, so until that was fixed the deadlock did not smoothly engage. The down spout pulled off the wall on the side of the house after the first big rain, and the paint on base boards around the floor blistered mysteriously, possibly cause by very small amounts of water (perhaps particle board?). However, Highland quickly acted to remedy all of these problems and was sympathetic to my concerns -- so I am satisfied. Even though Like the company, I have to be honest so I could not give them a 5 on quality of workmanship & materials. Perhaps this sort of problem happens with all builders. ... More

Overall great! The builders are informative and quick response when needed!

great home building company with exceptional customer service

Home buying experience with loan department and realtor was very pleasant. Felt as if they were trying their best to allow us the best opportunity to purchase the home, and made the loan process straight forward. Greatest challenge during process was working with Jason the project manager. His response time was poor, and was very inflexible in finding a time to meet with him. I had to do his ONE OPTION, and my concerns/schedule was of no priority to him whatsoever. The walkthrough was condescending how he instructed and went over the home features, and if anything discussed prior needed to be done I had to reach out multiple times just to have a change of it getting done. Would not recommend him to any of my peers. ... More

Our project manager Blake was the best. He was always responsive and took care of all of our questions and request. The quality of work done on our home was exceptional.

Edna. Kim. David. All awesome. Second home with you all. Thx u.

The process was straightforward and terms were met without any complications. Sales team was very professional and caring about what our desires and needs were.

The entire Highland team was great. Todd was very accommodating to setup the home and Jason was a wonderful builder who kept us in the loop throughout the construction process

Bad, inconsiderate and condescending staff even when reached out to Management

The quality of highland home was not good.The lumber material is very cheap compare to low quality builders.The communication towards customer is not good.Sales representative Amy is good at Parkside on the river.But don’t recommend the highland since the quality of wood for framing is not good and also restroom doors.Highland lost its quality.There is one more firm highland homes loans which is company owned lender, One of the worst company to take mortgage loan.I don’t recommend to go with hh loans.