Highland Homes Reviews

It was a pleasure working with Tony and Harrison. They both conducted themselves in a professional manner. They both took the time to listen, answer and/or clarify any question or concern that I had. I like the way they coordinated with my real estate agent Nathan from The Jamie McMartin Group to make the process as smooth as possible. Nathan was also amazing to work with; he too took the time to listen attentively and answer all of my inquiries. I would definitely work with Nathan again and refer him to anyone that is looking to buy or sell a home. He is extremely patient, dedicated and personable. Harrison is responsive and he made sure that everything was addressed timely; he takes pride in what he does. I would definitely recommend anyone to purchase a Highland Home. You would enjoy coming home every single day. ... More

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

We purchased a home in Sandbrock and could not be more pleased with the quality of the construction, ease of doing business and customer care demonstrated by our builder, Glen. The entire experience beginning with Beau in the Sales office and Debbie from Highland Finance was terrific all the way through to closing. We highly recommend this team and Highland Homes for a great home ownership experience. The quality of the construction, fit and finish of the home and customer care demonstrated by this team is outstanding!

GOD completely blessed me with an amazing team in Denise, Lin, Cindy and Jim. These four outstanding professionals went above and beyond in not only guiding me through the craziness of purchasing a home, but they even extended themselves to make sure I had a quality home constructed just for me. I am beyond humbled at their integrity, transparency and support! There are simply no words to ever truly express my gratitude!!!

Craftsmanship is poor. Quality of build is poor. Contractors are sloppy, framing not straight or flush and bowed requiring heavy warranty work. Walls not fully painted even after final walk through. Flooring scratched. Highland homes full of excuses; example two cabinet drawers touch when fully opened and the response provided was “both drawers shouldn’t be open together”. Unacceptable excuses to get the job completed correctly.

We are thrilled with our new home. Our builder, Craig, and our sales rep., Thea, were great to work with.

I love my home, but the process was very poorly done. I had to get VP involved and once she was involved, things went very smoothly.

They went above and way beyond expectations. Extremely responsive to my concerns. Worked hard to assure every thing in the punch list was addressed quickly and correctly. Highly recommend Highland Homes.

Over all this experience of building and buying our new home has been very good! The house was built very quickly, two months sooner than expected. We are very pleased with our new home.

Quality of home is great.

The build process was great, seamless process. The only issue I had is I didn’t get the exact paint trim on the exterior of my home.

When I first started searching for a home in Texas, I didn't know much about the local housing market. Thankfully, my relatives, who are native Texans and have experience owning new construction homes around the Austin and San Antonio areas, recommended Highland. They like the fact that Highland uses high-quality materials, even for standard features. It was crucial for me since I was building my home from out of state and wouldn't be able to check on the construction frequently. When we finally received our house, my family and I were happy with the outcome. Avery, the sales representative, and Whitaker, the home builder, did an excellent job. The entire process, from ground breaking to completion, was done smoothly, on time, and without stress. After the closing, if we had any issues, the team was supportive, and the home builder warranty gave us peace of mind, Throughout the entire journey, the team at Highland Homes demonstrated professionalism, clear communication, and was pleasant to work with. I highly recommend them to anyone in search of a reliable and quality home builder in Texas. ... More

Everything done well and if not to complete satisfaction, it was corrected in a timely manner. High class and very quality in every way

Highland was very responsive during the home buying process and quickly resolved any concerns identified on our walkthroughs. We've had a couple months in our house now with no issues and are very content.

We bought an inventory home in the Bel Air Village from Highland Home. First, Highland Home's craftsmanship is unmatched regardless of which community you go to. We purchased the Ellington floor plan and we really love it. The home purchase process was very seamless. We have been in the house for about two months and haven't had any major issues. The first issue we encountered was that the house wasn't heating up and it was very cold at night but Miguel was very helpful and sent us the right contact for it to get fixed quickly.

Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

Me and my family had to relocate to Texas, and we had a ton of anxiety as well as concerns about how quickly we can move into a new home. However, we worked with a local realtor and they identified a location in Rockwall where a house was due to be completed in December. We reached out to the agent, and she was very accommodating and connected with the project manager that was working the house. After a couple of months, they were very responsive to all of our requests and assisted us where needed. In addition, if we identified any issues afterwards, they were very responsive and helped us along the way. Highland Homes truly lives up to their name. ... More

Enjoyed the whole process from Buying to Moving in!!!

After much research and looking at other new and remodeled homes in the area we found this builder to have exceptional value. All the extra details in building and finishing out the home went above and beyond any other builders in the area. The whole process went so smoothly and we were always kept up to date with progress, delays, and what to expect next in the process. The app is a great resource for buyers and owners!

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

I recently purchased a home with Highland Homes, and I couldn't be happier. The craftsmanship is exceptional, and the attention to detail is evident throughout. Their team provided outstanding customer service, guiding me through the process with professionalism and responsiveness. I appreciated their flexibility in customization and commitment to sustainability. Overall, I highly recommend Highland Homes for their quality, service, and dedication to customer satisfaction.

Moved from the east coast to Texas making many decisions on line and via phone. The entire experience was flawless due to the great team of professionals.

My experience with Highland Homes was remarkably smooth and transparent from start to finish. The process was streamlined and stress-free, reflecting their commitment to customer satisfaction. The quality and value of our home exceeded our expectations, with exceptional craftsmanship and design, making it a solid investment. The team was professional and responsive, ensuring all our concerns were promptly addressed. Choosing Highland Homes guarantees quality, value, and outstanding service, making them a top choice for anyone prioritizing customer satisfaction and craftsmanship.

Going into buying a home, we were thrilled to choose Highland Homes. After the process we have gone through I would not recommend to anyone based on quality of workmanship and repetitive issues with work being incomplete or done poorly. Overall a very poor experience.