Highland Homes Reviews

My experience with Tim was the best experience a home buyer can ask for. Easy to work with, listens and truly cares for his customers. Always willing to help bring your dream to reality. This also rings true for his team. From builder to the supporting staff, they were a pleasure to work with and delivered on their word.

From the beginning Highland was very transparent with the home buying process. Our sales associate and project manager were very thorough, knowledgeable and trustworthy. We understand that no home is perfect but the responsiveness to our issues was quick and comprehensive. We love our new home and very excited for this next chapter in our lives. We’re very happy we chose Highland Homes as our home builder.

Everything is good, but felt priced extra for home

We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.

There were some things that were supposed to get done off the final walk through but they were not. We are still getting those things done over months later after moving in.

Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.

Dear Highland home, Brandon, Julie and Donna, I am writing to express my sincere gratitude and appreciation for the exceptional experience I had while working with your team. From the initial consultation to the final walkthrough, every step of the process exceeded my expectations. First and foremost, the level of professionalism displayed by your entire team was remarkable. Communication was clear, timely, and transparent, making the entire building process smooth and stress-free. I always felt well-informed and confident in the progress being made. The quality of workmanship and attention to detail demonstrated by Highland Home Builders is truly commendable. The craftsmanship in every aspect of my home, from the foundation to the finishing touches, reflects a commitment to excellence that is second to none. It is evident that your team takes great pride in delivering homes of the highest standard. Moreover, we would like to express my gratitude for the flexibility and willingness to accommodate my specific needs and preferences. Your team went above and beyond to ensure that my vision for my home was realized, and the final result surpassed my expectations. In addition to the outstanding work on the construction itself, we must commend your team for their outstanding customer service. Every member of your staff I interacted with was friendly, knowledgeable, and genuinely invested in ensuring my satisfaction. we would wholeheartedly recommend Highland Home Builders to anyone seeking a home builder that combines professionalism, craftsmanship, and a customer-centric approach. Thank you for turning my dream home into a reality. we are truly grateful for the positive experience and the beautiful home we now have. Regards, Kish and Nish ... More

I am not totally happy with the construction process which has too many flaws. People who worked on the home are not skilled and that is bad.

We are blessed to have made this purchase with highland . Quality was excellent.

Buying experience excellent but too many amenities were upgrades. Superintendent not as attentive once you’ve gone to closing. No real follow through.

Could be better. The loan experience was good

Great experience with the sales team.

I feel that the Highland promise did not live up to expectations. Cost was high, processed was rushed, too many errors and quality concerns. As one of the first to move in to this new development, extra consideration should have been taken to protect and assure a great experience. The people are very good people, but the overall corporate objective leaves a lot to be desired.

Frustrating process with the building of our house.The lack of supervision during the construction stage generated unnecessary repairs and too many follow up actions after the closing.

We had a few hick-ups at the 3-month mark. We let them know about the issues and they were very responsive, after that our experience was exceptional. Thank you!

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

Absolutely amazing building experience! Zach did an exceptional as construction superintendent. He was engaged and available anytime I had questions. He communicated consistently and transparently. Thank you, Zach!

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

There’s too much to negative items to list on this second Highland home purchase. I’d like to highlight that there are still items that are not repaired or replaced. Craftsmanship and quality control lack in this caliber of home. Professionalism lacks from the sales agent of which we never met or greeted by. Again, this is our experience with Highland homes.

Higland homes are luxury homes. They are not cheap but an excellent investment with high quality. If you looking for quality then highland homes is your 1st and last stop

I was very excited for this beautiful house. And Highland Homes has been an amazing team to work with.

My experience has been horrible with this builder. Building supervisor never provided prompt updates. I have to call them every day even after 3 months of closing as they still haven’t fixed all issues from closing. Even with so many follow ups, issues are still open.

Read my previous review on Highland homes

Everyone involved with our Highland experience were absolutely great, from the sales person, Denise, to our realtors, to the design center, to the lender, and to the construction liaison, Nick. Building a new home can bring some heavy anxiety, however Highland definitely knows how to calm the stormy waters, and made it fairly exciting during the process. Thanks to everyone who helped us achieve this dream!

My husband and I built a new home from scratch and had a fantastic experience from start to finish. The sales and construction team took the time and care to answer any questions in a timely manner. Best customer service. We are so happy and proud to have a Highland Home!!