Highland Homes Reviews

Sales process was easy. My sales consultant did a great job. The home is beautiful. We got everything we wanted. Now, the attention to the little details is HORRIBLE. There are so many things that need to get fix that if the workers would have been paying attention, it would have gotten done correctly the 1st time. Now, I'm having to take time away from my week to be here for repairs. It's ridiculous and very annoying.

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

Our experience with both Seth and Lesli has been excellent. The quality of work by the sub contractors has been spotty. Some have had to return many times to get it right. Quite frustrating at times!

We had a very good experience starting with our sales team Amy, Linda & Lynn. They were great throughout the progress. Our builder / supervisor Matt was supurb as attended any concerns immediately. He built a very sturdy house for us which we are converting into our home now.

We had to constantly point-out quality concerns and errors made by subcontractors during construction. Highland Homes agreed to fix everything, but we’re still waiting for some items that were on our closing affidavit to be completed from 2-months ago. This is our second home with Highland. I would not build another home with them.

Long list of repairs needed and not a single 1 started 2 months after first reported issue. Poor workmanship with repairs needed for nearly aspect of the build (windows, floor, fixtures, paint, rails, plumbing, etc)

The house was perfect based on our first visit and finally we bought the house. Unfortunately, we signed the documents with many pending issues to fix and has been an mess to get everything done. At this moment (after 2 months we bought) we still have some issues pending to fix and I do not going to call you guys any more. I will fix everything from my pocket and I will send you the bill. I know you guys are not going to pay me but this is my house and investment.

Pandemic quality. Beware don’t be tricked by quality of model home. You will not get model home quality. I call my home the crooked home, walls crooked, baseboards crooked, cabinet drawers chipped and off track, carpet not secure to floor, counters severely scratched, driveway severely stained with paint and gunk, just to name a few. Totally disappointing.

Everyone at Highland Homes were great to work with which helped to create a very positive experience during the entire process.

We had a wonderful experience with Highland Homes. Our sales counselor and construction manager were awesome to work with throughout the entire process. If there was ever an issue during the build process they were quick to fix it and we love our home! We would absolutely build again with Highland in the future!

My home buying experience with Highland has been nothing but excellent! Kathy at the 45 ft lot and her staff is amazing!You won’t be disappointed at all!Get you a Highland Home Today!

Had some issues with switching the builder towards the end. Highland has been very responsive on fixing needed repairs.

It was a great experience and seamless. Quality is what Highland is known for and that's what I got.

The salesman was great . But I’m disappointed in the price of the house and the material that was used for the price of the home i feel Rob because everything in the home is cheap from the mds molding that looks like he goes in a cheap apartment not a 900k home

All of the staff and in house financing people were so easy to work with and very helpful. Great experience I love my Highland home!

Highland Homes builds a fantastic home. We love it!

Building home with Highland is a great experience. Try listen to all the questions or concerns and responds to the satisfaction.Good quality builder.

Mr. john Kostas has helped us a lot. He is so patient and nice.

I was so excited to build a Highland Home. Having lived in the birthplace of Highland Homes and seeing their style of home all over, it was a no brainer when I saw they built in the Houston area also. From start to finish, it was a headache. Now that I’m in the home, there’s issues every day and I’ve experienced bad attitudes from staff or no response at all. I am at the point of tip toeing around my house in fear of something else breaking and even worse anxiety when I think about guests coming and something falling apart of not operating. I’m saddened and disappointed from this long awaited experience and cannot recommend anyone to build a Highland Home in the future. ... More

From the sales office to the HH loan officer to the builder, the Highland team made this process seamless. Wonderful experience all around! (Thanks John, Sue, Debbie, & Alex!)

The buying experience was terrific. Anytime we had an issue, we got an immediate response and a solution to the problem, but after closing, things could not be more different. We have been waiting months to get things fixed, and nothing has been done. Keep sending emails, and Highland says o we have sent that over to the warranty team with no response or timeline as to when things will be fixed. On the other hand, highland home loans have been outstanding both before and after closing, answering any questions and not forgetting about me after closing.

Building time took longer than expected due to mistakes, such as not ordering the correct MTL, delays with getting contractors to do work, and a tremendous amount of required fixes/redo's during the build process. Subcontractors had to constantly come back to fix things that should have been done right the first time. Appears subcontractors just want to get the job done quickly so they can go to next job. Overall workmanship was poor. This is not the project manager's fault. Put them in a difficult position. And not impressed with selection of materials, for instance cabinets are cheap. Had soft closed cabinets installed and the slides are cheap and not smooth. Highland has fixed many times and the final answer is that is the way they are. Had these before, and never had this problem. So, overall, not impressed with Highland when it comes to materials and how this house was built. The people, sales dept, project manager, tried and worked hard to satisfy us. I tried to have double rod added to master bedroom. Would not do it. And don't like that no bathroom door in house is more than 24" wide. Tried to extend back patio that was within boundaries, would not do. I could go on and on.... Some things they do don't make sense, that would be low cost and be better for owner. Now, I have to pay extra to have these things done that would have been lower cost to do during the build. ... More

Overall good experience. Did have many issues with trades but Highland rectified.

As a first time home owner, I highly recommend you check out Highland Homes communities. We love our house and had a great experience with Highland!

My experience with Highland Homes was excellent from beginning to end. Fist of all, the home is built with quality materials and high end finishes. I really like that there is no carpet in the home and its very bright and open. The quality does not even come close to the other builders homes in this price range. The management staff is very helpful and always there when you have a question. No delays in getting back even after the home was bought. Especially enjoyed working with Lula and Matt