Highland Homes Reviews

Be sure to ask plenty of questions. Highland staff are very helpful and approachable. There are no dumb questions!

Overall buying our Highland Home was a positive experience. There were several issues during the building but that happens to every home builder. Melissa our construction manager was very attentive and took care of each issue quickly.

Highland is a cut above the rest, something immediately recognized upon entering their homes. Service is top notch led by responsive and professional representation

We recently purchased our home through Highland Homes, and the entire experience was truly exceptional from start to finish. From the moment we met Danielle, we knew we were in good hands. She was incredibly knowledgeable, patient, and really took the time to understand our needs. Never once did we feel pressured to make a decision—we always felt supported. Everyone at the Austin office was equally kind and helpful, making the process smooth and stress-free. A special shoutout goes to Lane, our construction manager, who kept us in the loop every step of the way. He provided detailed weekly updates during the build and was always quick to answer any questions we had. Even after we moved in, Lane has continued to be an amazing resource—always responsive and ready to help. We’re so thankful to the Highland Homes team for helping us find and build our dream home. Highly recommend ... More

My wife and I began looking at homes about a year ago and met Amy (Sales consultant) for the first time there; after that meeting, Amy worked tirelessly to find us our forever home. It has everything we had ever wanted in a home and more! The building supervisor D’Marco was amazing and extremely responsive to any questions we had or any help needed. The overall process from touring to the finalized purchase was extremely smooth and would recommend highland homes to anyone who is on the fence for a builder.

Nothing at the moment to provide

Kira and Mike were great throughout the home buying process. They made it seamless for us and made sure all our requests were fulfilled on time. Mike is very responsive and made sure we understood everything about the home and was always available to help us with our questions and requests. Highly recommend him! Apart from that, the only feedback we have is the quality of wood used for doors. It chips easily so maybe it would be better to have more sturdy wood.

With the paint there are some small problems but the rest the seller was very friendly and excellent. I am happy.

The sales office at Saddle Star was amazing. They helped us during our build and made sure everything was taken care of. All issues were followed up on until they were completed to our satisfaction.

Good value. Level of paint could be improved.

The people i mentioned above were great to work with. Answers to our questions seem to come with ease and quickly. Problems were nonexistent. Slight problems that existed with the property were handled in a timely manor. The property itself I'm satisfied is of good value and quality of workmanship is quit good. Closing was a bit disturbing, the drive to plano for people of our age could be troublesome for some. Overall experience I'd rate a 12 out of 10.

waiting for follow-up visit to answer some concerns. lawn sod is not bouncing back as promised - some gaps between sod pieces. glue on floor boards not adequately cleaned up.

From the time Karen was introduced to Tony, our Highland sales counselor, all the way through our home buying process we had a fantastic experience! He was both very personal as well as professional in all his dealings with us, communicating in a timely and thorough manner. Later, when our house went under construction we began working with Jack, our construction manager. He was an excellent communicator utilizing e-mails, texts, and phone calls to update us on progress and address any questions or concerns we had. This was especially helpful to us as we were living in another state during construction. We felt like Jack was genuinely concerned with our desires related to our house and was willing to go above and beyond to make sure we ended up with a house we were thrilled with. Without reservation we have and will continue to recommend Tony and Jack to our family and friends! ... More

We've had several opportunities to work with Highland Homes, this being the first home we completed with them, and our experiences with them have been harmonious and impressive. They go over and above in many ways, and we know first hand that other large builders would not offer the same. The biggest problem we did encountered was with the design center and the selection of certain home items. The kitchen cabinets were far darker than they appeared in the design center but Highland Homes very graciously offered some alternatives that met the need perfectly! For this we are so grateful! There were other little issues with the design center where more guidance was needed but not provided but should we do this again, we will know to do our own research and get more information before deciding. We've built homes before and did not have this issue so this was a learning experience. The only other things I would mention have to do with communication with the sales team. They were always very cheerful and ready to help but some key information was not given to us until we were fully committed to this property and house. Such as the extent of lawn and landscape that we are responsible for involves common areas outside our lot. Areas that, in our experience, had always been cared for by the HOA in those communities. The HOA here while being far more expensive does not care for these areas and the restrictions on said landscape are nonnegotiable. We felt this was very poorly handled and unfair to us. There have been some disappointments in other things with work by their sub contractors. Sprinkler system, lawn and tree health and growth. Quality of some of the workmanship that sub contractors have had to return to correct or fix. But this has been addressed quickly by Highland Homes with plenty of follow up by the builder to ensure our satisfaction. The quality and uniqueness of this and our appreciation for it cannot be over stated. Over all we have had a very good experience with Highland Homes and would build with them again. ... More

Know the utility rates before moving here.

My recent purchase with Highland Homes in Gruene Villages, was exceptional. The sales staff (Mark), went above and beyond in my opinion to help us navigate the process, as we delt with a difficult sale of our current home at the same time. Since our purchase was complete, the Post Sale help has continued. Every issue (which to date has been minor), has been handled extremely well and very promptly. The onsite Builder (James) has been an exceptional resource with questions and issues that have come up to date.

David sent my introduction to him, has always been prompt, patient,, informative, and affective. He has always answered my questions and clarified any issue or problem that arises. He is quick to resolve any issues or discrepancies in an extremely timely manner. He makes herself available, and his customer service is exceptional. Between Alan, the sales person, and David, I could not be more happy with my purchase. They both put kept me at ease and insured me that everything would be just fine throughout this process. I love my new home.

We purchased in December of 2024 and the whole experience has been great. Highland builds a great home and the response to any issues have been great. Would definitely recommend to purchase a Highland home over any other builders in 6 Creeks Subdivision.

Home buying experience was great with Highland. Expected a little more quality but overall, I'm satisfied.

Process was streamlined and we made many changes since we were in it from dirt so gave us an opportunity to select all finishouts to our liking creating a custom home. The entire staff was great and seamless! Very pleased with the results and highly recommended!

The team at Highland Homes are great to work with. No pressure and they always go the extra mile to walk you through everything. In our case they helped us move in a few weeks sooner than they anticipated.

Thanks for all, excellent experience and job Best regards

Highland builds a great house. There were a few instances where there were inadvertent mistakes made with the incorrect material shipped that got installed. Once Highland found out, they quickly replaced the product to our satisfaction, no questions asked. We get an update each week providing information on what was completed that week and what's on the work schedule for the next week. It's been a great experience and I would highly recommend Highland to anyone looking to build a new home.

I love the quality of my home. Buying process was easy, professional and cordial. I was carried along through out the building and buying process. I love the after sales service which I need as a first time Home buyer. Will do investment property with High Homes.

Highlands Homes did an amazing job on not only the craftsmanship and house quality, but also the services and responsiveness for any questions/concerns my wife and I had. They were resolved in a snap of a finger. I would highly recommend Highland Homes if you're considering buying a quality home on your next purchase.