Highland Homes Reviews

Overall a good choice for my family

I know that a lot of the trades have taken a turn downward as far as quality because of who is out there actually willing to work but there are somethings that I feel should have been caught and were not. Over all the quality of the home is great. We are pleased with the structure but there were somethings that we just felt didn't live up to the quality that you come to expect with a Highland Home.

Highland Homes delivers an excellent home at a very competitive price. The value received is great. Highland Homes provides many features and resulting benefits that you will not find in other production builders. The ability to customize is very helpful in designing your dream home. I really wanted to be in the development I built in "Davis Farms". and having made that decision and having met with every one of the builders in Davis Farms it mad my decision easy. Only Highland Homes would provide me with the quality, with the choices and the confidence that I would get the home I wanted. Do your homework, ask all the right questions and you will agree, there is only one choice, Highland Homes. ... More

thnx for everything understanding helping me out

The house was not completed before closing and it was frustrated to ask them to come back the house for fixing stuff. My builder manager is bad at responding and following up with us about when stuff will be fixed or done. The dishwasher got fixed by them at least 3 time but still had not worked until we called the manufacturer people. The living room does not have the outlet behind the TV where we need the most, but the 4 bedrooms have it all The area in front of garage door is too dark and we dont have a light there. My friend’s house is exactly the same house plan with us but she has the light there without any asking or upgrading . Her builder did a lot of extra thing for her that he think they are necessary for the house. I think it is depend on who is your builder person that is responsible for the house. Overall I am not happy about the house and dont want to call them anymore so I just leave it like it is or fix it myself ... More

In general, Highland Home’s houses are beautiful and therefore the prices are high, but the details of the house are not perfect and need to be repaired many times. They will fix for you but the time they respond to my requests is very slow. and sometimes they will not time. I have moved in for 2 months and you will find the ground and grass outside is still very bad and In general, highland houses are beautiful and therefore the prices are high. but the details of the house are not complete and need to be repaired many times. they will fix it but the time they respond to my requests is very slow. and sometimes is not ontime. I have moved in for 2 months and you can see the landscape and grass outside is still very bad and messy. They were fixed but leftover a bunch of sod . They said that will haul them away on the next day but almost a week they still not come to pick them up. Other than the above problems, I think the rest is still good. ... More

From our first interaction with Thea, who sat with us for hours to spec out a home that we weren't even sure we would build, to working with her partner Patti that would provide updates just as often as Thea, to our construction manager Ryan that came in toward the end of the build but got things done to get us to the closing table, to the project manner Tanner that escalated issues as necessary, every single person that we worked with was top notch x2! We've built homes before but Highland Homes is leaps and bounds better than any builder we've worked with. No build is perfect...there will be things that pop up but our Highland Homes team addressed those things as they came up. I would recommend Highland Homes to anyone that is looking to build or buy in Texas. ... More

Dakota the Construction Manager provides excellent customer service, even in the time that doesn't go in my favor. He would take the time to explain to me the reason why he also make it right for the customers. I think without Dakota as my construction manager, I would probably have had a bad experience. The company need to give this guy a promotion.

They were excellent in all avenues of the home building process. We've been in the house now coming up on 2 months and they have delivered on everything! Would highly recommend them to anyone looking to buy a new home.

Overall experience is great. Love my new house.

From the first day meeting the staff to final closing, the entire home buying process was extremely pleasant, highly professional and by far the best home buying experience we have had. Sia, Miya, and Brandon always went out of there way to take care of us and always produced extraordinary results. Truly the best team in the business.

We bought our Highland home at a crazy time and knew we overpaid for our home. After move in, we began to notice “the little things” that we had not seen with other builders in our modest price range. When we began to receive utility bills we took note of the efficiency of our systems. I could go on and on but our experience with Rayshell our sales person and Jordan our coordinator made this an easy transition in not so easy time. We were told our home would be ready in September and we moved in July 18. Thanks to all who made our downsizing and transition enjoyable.

Issues are still not addressed.

Will never again trust this builder

I moved in couple of months back and till now I am experiencing issues . My home is still in 50 percent construction zone . I have to fight for things to be fixed . Bad drive way , patio concrete all messed up , lot of finishing issues , had a terrible experience. I wish I got my money back ,

The house and detailing was as shown and committed. Quality of materials is good but could that little better for the prices paid. Overall a good experience in home buying

We were very lucky to have one of the very best sales counselor, kudos to Kim. The building experience was somewhat disappointing mainly for two reasons: 1. we feel the builder had some sense of urgency to close 2. which promoted a lack of supervision in the quality of the finishes. Nevertheless, their response to warranty claims (many of which could easily be avoided with good supervision before closing), has been outstanding.

Me and fiance decided to go with Highland homes for our first home. It turned out to best the best decision for us and our experience was fantastic. Working with an amazing builder was a huge part of what made our experience wonderful. Our builder was very responsive and helpful with any requests or question we had throughout our building process. Could not had asked for a better builder to work with. Will always be extremely grateful for what our did for us and making our first home as special as possible!

Home buying experience was fine, very easy other than the wait time which was out of their control. The quality of workmanship could be better. Builder tried to make it better and in many ways did get things fixed. A few other cosmetic issues were not fixed and it feels like you’re forced to deal with them or fix them yourself after dealing with multiple do overs.

I want to start off by saying that everyone we have worked with at Highland has been phenomenal -- Juan (builder), Kathi and team (front office), both Brians (one helping with issue resolution and one a customer service rep). This is the first home we've built, and the entire time was helpful, informative, responsive, and very kind. We couldn't have asked for a better group of people to work with. We are concerned about the quality of our home and hope we made a good decision investing in a Highland Home. When you purchase a Highland Home, you know you will pay more for quality. We have heard nothing but great things about Highland prior to buying our new home. We have had more issues than we would have liked with our home. We have had to file several warranty claims, mostly for minor items, but things you would expect to not have to worry about in a new home. I understand the current state of things has likely made it more challenging -- there are less laborers available and supplies have been tight. However, we feel there could have been more quality control checks in the process to help resolve some of these issues before we moved in. Any Warranty request we have submitted has been resolved in a timely manner, so we cannot complain about that. We are looking forward to getting all items taken care of via the Warranty process and we hope to enjoy our home for years to come. ... More

We are happy to be in our new home. Sales process was great. However, post-close, things are less than desirable. More than two months after closing, original punch list is still not complete. There is little to no communication and no sense of urgency. Hate to complain on social media, but hoping this will get someone’s attention that can take care of the punch list.

Highland Homes builds beautiful homes. Workmanship issues with various crews and insufficient quality control resulted in many issues. However, Highland Homes does attempt to resolve the issues. The process is slow but steady.

This does not apply to all Highland Homes in general, just my particular community. Responsiveness to issues is non-existent, no follow-up, doesn't follow through on agreed upon affidavit items and home still has multiple items pending to be resolved even after closing. Although there is a 1-year warranty, it may be useless as they will not respond to resolve.

Not satisfied with the building process. Was always kept in the dark even with repeated requests. Identified issues before closing and was promised will be done in the next few weeks. It's has been almost 4 months, still long way to go.

check every issue and give an active response.