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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2532 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very Flexible and great support!
- Alejandro B.
- Verified HomeBuyer
- January 19, 2021
- Brookshire, TX
They help you get exactly what you need, and adjust based on your desires and budget. Great house project and awesome features. Our sales person (Sarah T) was amazing and caring. She gave us all the time to make sure we were taking the right decision, always available. Great experience overall.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - We were impressed with the overall home buying process with Highland.
- Fred A.
- Verified HomeBuyer
- January 19, 2021
- Crandall, TX
We were impressed with the overall home buying process with Highland. The building manager is always available and alleviated every concern of ours before and after closing on our home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Overall the buying experience was great!
- Anonymous
- Verified HomeBuyer
- January 14, 2021
- Katy, TX
Overall the buying experience was great! Customer service from the sales office and building manager was great . I just subjects to Highland is that you pour your driveway last. As I ride around the neighborhood you can notice the difference between Highland and Perry homes . Perry home has clean finished driveways and Highlands driveways are different colors and patched. Perry pours their driveways after the home is built and I think that what makes a difference.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Assurances by Scott Seymour, Ashley Lopez, , Brian Schow
- Anonymous
- Verified HomeBuyer
- January 13, 2021
- Melissa, TX
This home’s temperature is constant and comfortable ( tight seal!) Warranty Service has been excellent and reassuring
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The Staff
- Deborah T.
- Verified HomeBuyer
- January 07, 2021
- Humble, TX
Highland Homes has always been my favorite builder and I knew that if I ever bought a new home, it would be a Highland Home. The best part of my experience was dealing with the incredible staff in The Groves (Walter, Haley, Ron & Gwen). Each of these individuals ensured my needs were met and they went out of their way to make adjustments to the home to suit my needs. I bought the house in the final phases of construction, so I didn't have input as the house was being built. This incredible team was quite flexible when it came to accommodating modifications to the home, upon my requests. I ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - I think the finishing on the house was not up to the mark.
- Nitin S.
- Verified HomeBuyer
- January 06, 2021
- McKinney, TX
I think the finishing on the house was not up to the mark. We are happy with everything else.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 3
Highland Homes - I have worked with other home builders previously and felt like
- Anonymous
- Verified HomeBuyer
- January 06, 2021
- Humble, TX
I have worked with other home builders previously and felt like I was in a battle with them. Working with Highland was a relief from that. My sales agent was knowledgeable about the homes and features and helped me find what I wanted instead of pushing me into a more expensive home. My construction manager walked the home every day during the construction process and held the contractors accountable for mistakes. I walked the home often and when I saw corrections that needed to be made, he made sure they were taken care of. Highland earned my trust and made sure my home was built well. ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Customer service
- Mark B.
- Verified HomeBuyer
- January 06, 2021
- McKinney, TX
Great Customer service. Valerie was Great in the process.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Sales Team and Project Manager were outstanding to work with during the entire process
- Kathy B.
- Verified HomeBuyer
- January 06, 2021
- Lantana, TX
Overall the experience was great, due to Covid things got delayed but that was understandable and in the end I feel we closed on a pretty great home. Are there some things that the quality is not what we expected, definitely but hopefully Highland will work through them with us
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Lesli and Robbie were great to work with and we love our home
- william c.
- Verified HomeBuyer
- December 10, 2020
- McKinney, TX
Lesli and Robbie were great to work with and we love our home
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - I love my new home.
- David W.
- Verified HomeBuyer
- December 08, 2020
- Manvel, TX
I love my new home. It was worth the minor issues with workmanship when moving in.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Highland Homes - Our experience with Highland was great, from start to finish.
- Terry G.
- Verified HomeBuyer
- December 08, 2020
- Hutto, TX
Our experience with Highland was great, from start to finish. We always received quick responses to our questions and requests and never felt pressured or rushed in making decisions. We would recommend Highland homes for anyone considering having a new home built.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Good experience buying the homeWith highland the staff was excellent
- Benjamin T.
- Verified HomeBuyer
- December 08, 2020
- Hutto, TX
Good experience buying the home With highland the staff was excellent to work with.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Prompt and attentive
- Kevin W.
- Verified HomeBuyer
- December 03, 2020
- Celina, TX
They were very quick to respond to any requests and thorough in their responses.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Pretty good customer service
- Keith B.
- Verified HomeBuyer
- December 02, 2020
- Melissa, TX
Love the neighborhood layout relating to amenities
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The Sales Team was a pleasure to work with.
- Christopher B.
- Verified HomeBuyer
- December 02, 2020
- Rockwall, TX
Of all the builders we visited when choosing our retirement home, Highland provided the home layout, finish, attention and service we were looking for. Overall, a good experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Value for the price
- Steven S.
- Verified HomeBuyer
- December 01, 2020
- Sherman, TX
Long distance purchase builders very helpful showing stages of development
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great service!!
- William N.
- Verified HomeBuyer
- December 01, 2020
- Little Elm, TX
Haeli and Quentin did a great job addressing our needs and questions throughout the build process.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Absolutely great company to work with.
- Anonymous
- Verified HomeBuyer
- December 01, 2020
- Haslet, TX
Absolutely great company to work with. Trevor our builder is fantastic and thankful he built our home. So glad we didn't go with anyone else. We are so happy with our new home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Great Amenities!
- Phyllis F.
- Verified HomeBuyer
- December 01, 2020
- Georgetown, TX
I had a great home buying experience with Highland Homes. From my first visit to the lovely model and working with a great sales counselor through each phase of the building process, I was pleased with the journey. There were several wonderful floorplans to choose from and I am delighted with the one I chose. The amenities included, as well as the quality of workmanship is excellent. I am proud to be a Highland Homes homeowner.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Everyone was extremely helpful and positive.
- Jonathan B.
- Verified HomeBuyer
- December 01, 2020
- Conroe, TX
Everyone was extremely helpful and positive. They did everything they could to make our experience pleasant. Megan and Jeff were fantastic. The Mortage team was also great.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - The person assigned to our home, was not only professional and
- Debra S.
- Verified HomeBuyer
- December 01, 2020
- Celina, TX
The person assigned to our home, was not only professional and knowledgeable, he was very caring and genuine in addressing all of our concerns and answering the 100 questions that kept arising. Also, is response time with follow-up was impeccable.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Beautiful New Community
- Erika Q.
- Verified HomeBuyer
- November 06, 2020
- Rockwall, TX
The beautiful new community, the quality of home and the way how it is beautifully built.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
COMMUNICATION
- Anonymous
- Verified HomeBuyer
- October 31, 2020
- Aubrey, TX
HAD A GOOD A EXPREIENCE WITH HIGHLAND HOMES , BUT NOT WITH HIGHLAND HOME LOANS. NOT SURE IF THEY ARE THE SAME ENTITY
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Giovanni was great and met all our needs.
- Joseph P.
- Verified HomeBuyer
- October 30, 2020
- Humble, TX
Giovanni was great and met all our needs. He really went out of his way to make sure we were takeN care of.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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