Highland Homes Reviews

This marks our second experience as homeowners with a Highland Home. Our initial encounter with a Highland Home was around 2013, a few years after we tied the knot and embarked on homeownership together as a couple. Following the sale of our first home, we consistently found ourselves measuring subsequent residences against the standard set by Highland Home in terms of quality, space utilization, and overall aesthetic appeal. Ultimately, we realized that the ideal solution to fulfill our desires was either to construct a new home on our land or to invest in another Highland Home. We opted for the latter option. ... More

Working with Hector Duenas during sales negotiations and contract signature was very smooth. He was very helpful, responsive and solution oriented. Dealing with Highland Home Loans was not very pleasant. We had to work with 3 different people for several months. We asked 20% mortgage of the house value and at the last minute, 4 weeks prior to closing, our application was rejected which put us very stressful situation. There is a room to improve the screening & approval process at Highland Home Loans. In our case it should have taken 30 mins to accept or reject our application rather than months for a person with a basic financial knowledge. Our project manager Jonathan Mayfield was excellent. He explained us all civil & mechanical details related to the house, addressed any concerns or minor quality issues timely. He is very professional and supportive. It was a great pleasure working with Jonathan. There are few things to improve on quality & layout in or around the house. Such as AC unit blocks the entrance to the backyard, fireplace does not have installed igniter. ... More

The build process was great, seamless process. The only issue I had is I didn’t get the exact paint trim on the exterior of my home.

We bought an inventory home in the Bel Air Village from Highland Home. First, Highland Home's craftsmanship is unmatched regardless of which community you go to. We purchased the Ellington floor plan and we really love it. The home purchase process was very seamless. We have been in the house for about two months and haven't had any major issues. The first issue we encountered was that the house wasn't heating up and it was very cold at night but Miguel was very helpful and sent us the right contact for it to get fixed quickly.

Me and my family had to relocate to Texas, and we had a ton of anxiety as well as concerns about how quickly we can move into a new home. However, we worked with a local realtor and they identified a location in Rockwall where a house was due to be completed in December. We reached out to the agent, and she was very accommodating and connected with the project manager that was working the house. After a couple of months, they were very responsive to all of our requests and assisted us where needed. In addition, if we identified any issues afterwards, they were very responsive and helped us along the way. Highland Homes truly lives up to their name. ... More

Truly this company aim to please their clients. The initial encounter with the office team is the critical part, they will layout the options given your price range and patiently assisting you.

Our superintendent Blake was awesome! Monica and Sydney were a pleasure to work with. They all took care of us while trying to build a home while still living over 2.5 hours away. Highland Homes was a very accommodating builder which was much appreciated.

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

Our project manager Blake was the best. He was always responsive and took care of all of our questions and request. The quality of work done on our home was exceptional.

Great people to work with. They care about you.

My experience with Highland Homes goes back to the 80’s as a child, when my parents purchased two Highland Homes in the Dallas area. So, when it came time to purchase a Highland Home for my own family, the decision and trust in the brand was easy, already proven, and well established. I will say that my own experience on the construction side wasn’t flawless, but when it came time to make things right and address found issues, responses and actions taken were swift . Highland Homes, like many truly customer-centric corporations, continues to solidify that their customers (and their name/brand) is important in their continued success. For this reason… I wouldn’t hesitate, if needed, to purchase another Highland Home in the future. ... More

Unfortunately, the barn door has been mistakenly built (not per dwgs), and it's been 2 months without a resolution to this mistake.

Valerie was our sales rep and Michael our builder. Both were friendly and professional. Both were responsive and we felt like they were looking out for us.

We are blessed to have made this purchase with highland . Quality was excellent.

Everyone we interacted and worked with at Highland were great. The Bridgeland sales, admin and construction folks were very knowledgeable and attentive to our needs. I highly recommend Highland as a conscience and professional organization.

First off, Ashley and Stephanie in the sales office were awesome! They were so helpful and accommodating with us during the buying process, it was a pleasure to work with them. Sean, our construction manager is another person who I can’t praise enough. He always made himself available and kept us in the loop on the progress of the build. We had some minor issues during construction, which is to be expected. Once identified Sean was on it and promptly corrected. Two issues we still have are with the painting and landscaping. Caulking around baseboards was sloppy and not consistent from one area to the next. Paint is thin and the walls are not saturated at all. As far as landscaping, The topsoil they used under the sod is virtually non existent. There are hills and valleys all over the yard and the amount and size of the rocks I dig out daily are ridiculous. Aside from that, we are still pleased with our home and the overall experience we had with Highland Homes. ... More

Best home buying experience from start to finish.

First, I would like to say that Brandon did an amazing job with everything. He resolved all of our issues and kept in great contact with us throughout the entire process and went the extra mile to ensure we were constantly informed. One thing I would like to bring to light is the quality of the build. It seems a large portion of the build was rushed. Framing, trimming, caulking, tile, could all have used a little extra care. However, the good outweighs the bad. Overall, we happy about the home.

There were some issues after closing but all were addressed within first 45 days.

We had a very smooth home buying experience with Highland. Our home was under construction when we bought it, so most selections had been made. We were, however, able to make a few changes that were important to us, and that process was very easy. Karen sent photos of progress on a weekly basis, and was quick to respond whenever we had questions. Our project manager changed during construction, and the transition to the new project manager went very well. Amilcar was very responsive and easy to work with. We also enjoyed working with Will. We really love our home and are happy that we chose Highland. The only minor disappointment has been the landscaping. Deer are very fond of many of the front yard plants, and much of the sod has struggled to become fully established. Most of this is not under Highland's control, but I think consideration should be given to installing deer resistant plants in the front. On the plus side, both front and back yard were fully landscaped so we could focus on moving in and we didn't have to worry about finishing up the yard. Overall, Highland builds very nice homes, and I would not hesitate to recommend them to others. ... More

The home buying process with Highland Homes was very professional and unique. They made you aware of all aspects of the buying process, and made sure ,you were at ease at all times. They were curious and a pleasure to deal with. My hat goes off to Highland and all their team!!

Our building experience with Highland Homes was fantastic! Working with Aleasha and Michael was great. Their response to our questions and concerns was professional, prompt, and attentive to detail. I would not hesitate to build with them again!

It was not an easy process given the nature of the market. Denise was supportive and attentive every step of the way. In addition to that, everyone that worked with us was supportive-we are grateful, and happy with our purchase.

They are quick to respond and easy to talk to.

Working with our Highland Homes sales counselor and project manager was a great experience from beginning to end. They were very pleasant and responsive to our needs and questions.