Highland Homes Reviews

Best service

As a business owner—including in the customer experience space—I hold service and quality to a high bar. That’s why I want to shine a spotlight on two exceptional people: Preston, my construction manager, and Renee, my sales counselor. Both went above and beyond in every possible way. Preston held himself and the entire project to incredibly high standards. Every detail mattered to him, and he didn’t let a single one slip through the cracks. His professionalism, responsiveness, and pride in his work were evident from day one. He was not only excellent at his job—he was an absolute joy to work with. Renee was a clear and consistent communicator and made every step of the process feel seamless. She was warm, helpful, and always made sure I felt informed and supported. They both demonstrated the highest level of conscientiousness, and I say without hesitation that I would work with them again in a heartbeat—and sincerely hope to. In fact, I’d not only work with them again—I’d hire them and grab a beer with them. They’re that rare mix of skilled, dedicated, and genuinely good people. I also want to recognize the overall Highland Homes experience. Clearly, the company is doing a lot right to attract and empower talent like this. It shows. Outstanding work all around. ... More

Michael has been extremely professional and very responsive to all our issues and concerns! He’s been a pleasure to work with and is truly customer focused!

I had a great experience purchasing a home from Highland Homes. I think it’s great value for the bucks paid compared to other high-end builders. My building manager Trey is one of the best. This was my first home-buying experience and he really made the transition seamless during the walkthrough and handover process. The team is also very responsive in addressing any challenges or issues identified.

great work, thank you for your time and help

Overall the buying experience with HH has been good. The sales team as well as the project manager have been very cooperative and always heard our concerns. Todd, Ivonne and Dillon were always helpful. I cannot say the same with HH third party vendors whether it is low voltage or high voltage. A well linked document tracking with all changes is something HH can improve upon. It wasn't easy to track. Construction quality was good but painting needs significant improvement. I still see lots of patches across the inside walls. Unimportant, but it would have made a huge difference, normally, all builders give a nice hamper (chocolates, wine , hand towels with our names) at the time of closing. No such thing was provided. When we bought CB Jeni TH they provided one. ... More

We had great experience with the Highland home sales person towards closing and with the walkthrough with the construction manager. The staff has been responsive and helpful in taking care of any issues that came up. We have bought homes in the past but but we would rate our experience with Highland Homes too notch!

Best home buying experience. Easy and straightforward process. Details information.

Brittany has been our Rock! She is awesome Spencer has been great as well. Everyone we have worked with has been very attentive to our concerns and very timely in responses. I would recommend this group to anyone.

Overall, my home-buying experience was fantastic! My sales agent, Kathi, was incredibly knowledgeable, friendly, and responsive to my inquiries. My realtor shared my price range with Kathi, and we were able to negotiate a beautiful home that perfectly meets my needs. My construction experience was generally satisfactory. Fortunately, the house was in the late stages of construction, so I didn’t have to endure the lengthy wait for completion or the hassle of building from scratch. The craftsmanship at Highland Homes is truly remarkable, surpassing the quality of my previous builder. While there are a few minor nitpicks, I am generally pleased with my purchase. I am still experiencing issues with my HVAC system, awaiting reimbursement for water due to a leak discovered after closing, and the stair still makes a cracking noise. Nevertheless, these minor problems do not overshadow my overall satisfaction with my home. ... More

We were extremely nervous to buy from a homebuilder again, as our first experience was very unpleasant. Highland worked with us every step of the way, was super responsive, and accommodated our wishes (like our external inspector that came to every inspection). We live in a mixed neighborhood of various homebuilders, and you can tell which are Highland Homes. The quality is absolutely higher. We did lots of Googling and review-reading prior to selecting Highland, and it was a great decision. They are also super responsive after the fact and have taken good care of us. We would actually purchase from them again! ... More

The process from the initial purchase to final move-in was smooth and well-organized. The builder kept everything on schedule, and there were no major surprises along the way. They made what could have been a stressful experience much easier for us. The quality of the home is excellent, with attention to detail throughout. It’s clear that they used high-quality materials and didn’t cut corners. For the price, we feel we got exceptional value, and we’re proud to call this place home. The builder’s team was fantastic to work with. They were professional, courteous, and always available to address any questions or concerns. Every promise they made was delivered on time, and any small issues were quickly resolved. Their communication was outstanding, which made the process very transparent. This builder truly cares about their customers and takes pride in delivering a high-quality product. They go above and beyond to ensure a positive experience, and their attention to detail and integrity set them apart. We would highly recommend them to anyone looking to build or buy a new home. ... More

We had been looking at this builder and floorplan for about two when we were finally ready to move forward. Our sales counselor, Thea, was absolutely amazing to work with - she was knowledgeable, professional, and friendly. She set and managed our expectations by communicating frequently and thoroughly throughout the process. Our construction manager, Clayton, was spectacular to work with. His attention to detail and communication style allowed me to feel at ease with the entire process. He was available to answer questions, offer suggestions, and ensure everything went smoothly. Late in the process, Clayton was reassigned to a different neighborhood, and our new construction manager was Chuck. My wife and I were very nervous about the change, but Thea and Chuck ensured it was seamless. Chuck's passion for homebuilding was very evident. He was able to finish our build and met all of our expectations. Our house has had some very minor issues (as I am sure most new builds do), but Chuck has responded quickly and resolved them to our complete satisfaction! ... More

Am generally happy with my new home. There are some items that need to be corrected but I am sure that the building supervisor Clayton will assist me in correcting them

Tim, the on site sales rep was extremely knowledgeable and will always take your call to answer any last minute questions. Carter our most recent superintendent has been a pleasure to work with. Great team!

We love our house and if we had to make decision again we would go with Homeland again!

I liked everything about the home and the people involved in the process. Definitely worth the money spent. Highly recommend it!

Our Construction Manager, Ed, has visited on multiple occasions to ensure that any warranty matters are addressed in a timely manner.

Great shoping experience, really nice house

Very nice set of people that work with highland home, even when my approval was delayed, they were very patient with me. The finishing of the house is topnotch, everyone that comes to my house always ask me, who is your building? They did a great job. I will always recommend Highland home.

Geoff has been amazing thru out the entire process

This was my second build. Highland went above my expectations in craftsmanships, customer service, and production deadlines. Glenn was a fantastic salesman and Jim was a phenomenal project manager. I could not have been happier with the process. I strongly recommend Highland homes to anyone looking for a new home in the area.

Super happy with the home, our sales consultant Cory and our construction manager Eric. We had 2 minor issues and both were resolved perfectly in a timely manner. Over the years I’ve purchased several homes & this was by far one of the best experiences I’ve ever had.

The over process was seamless and all personnel involved were professional, available, very responsive and helped this process to go smoothly before, during and after. I would highly recommend Highland Homes. They actually care about the buyer's concerns and needs and have beautiful and quality homes and very nice and well kept communities.

Great people to work with, would do it all over again.