Highland Homes Reviews

Great Experience! Highland Homes is the best and take care of you throughout the home buying process. They are also there for you after you purchase and close on the house.

Overall not happy, 8 miserable months.

The financial side of the transaction went smoothly. When it came with the actual, physical habitation, the workmanship was fair. Fortunately, when issues arose and reported, the building manager was available.

The lay out of the home is just right for us. The location is spot on for what we were looking for. Neighbors are great as well which is good. The issue is the details. The craftsmanship work done for the caulking around the floor trim is the worst I’ve ever seen, (not our first home build) door handles falling off, shower curtain rods not installed, just laying on top of tile till they fall, Stove not wired correctly, short cuts taken on trim work around doors and kitchen. Grout work is not professional either. We understand things happen and it can never be perfect, but this is just small detail work that a craftsman should be skilled in and take pride in, if a door handle can’t be put on correctly then how do we know the foundation or walls or roof was done correctly? We only listed a small amount of the issues found. With that said, they have come and fixed the issues which is good but with the history and amount of homes they do, we should be farther along with some pride in the work. Things I wish I had known ... More

The finance part of our home buying was fantastic. No complaints there, but the construction part of the home buying is horrible. The workmanship of our house is very poor and the value for the price paid is not worth it. The response to issues is a joke. I have purchased homes before and this is by far the worst experience I have ever encountered. Highland should be ashamed of presenting their homes to buyers like this. Truly a lack of customer service. Customer service is what makes America great. I am an unsatisfied home buyer and I will never purchase from Highland again in the future or recommend anyone to do so either. ... More

So many things still need repair as we closed before all work was completed properly due to rising interest rates. Plumbing failed within 4 weeks of moving in and backed up into the bathrooms. Shane is on top of these things and I will be happier when all of the work is completed, but for the price point on this home, I expected things to be much better.

Overall it was a good experience. Our sales counselor was amazing, she guided us through and answered our questions and concerns diligently. The GC's we had were awesome and made a point to have a good relationship with us. The worst part was dealing with some of their subs that just rushed through their job without any oversight or quality control. Our GC's were very responsive to any issues that came up due to the subs. We were also rushed into closing at the end of the month even though the house wasn't ready and our GC told his superiors that. They could've have waited a couple weeks to close and actually had the house ready. ... More

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

We will look to purchase a Highland home in the future. The quality and experience was much better than previously purchased homes.

Very happy with our home!!

First time buying home with Highland homes and the experience was pleasant. Everyone involved in the process were very nice, attentive and approachable.

Ryan did amazing job with fixing all issue’s and having the home done on time.

This is our second home with Highland. They are a great builder. They are not perfect as nobody is. They are perfect in making things right and making the customer happy. No other builder drives customer satisfaction as highland does.

My experience with Highland Homes was good from beginning to end. Everyone involved gives first hand attention through each buying process. The quality is great and I couldn’t be happier with Highland Homes.

Luis and Brandon have been incredible!

I've had 4 builds in under15 years and this has been my worst experience. (My previous builders were Lennar, Castle Rock, and Long Lake Ltd...wonder builders, experience, and quality of work) COVID-19 and logistics had no bearing on oversight/quality of craftsmanship. (Excuse used "TRUST THE PROCESS" it will be corrected in the end...I can't trust the process when I don't have experienced Project Management/Oversight). I've been in my home 90 days and still have unfinished work. Highland Meridiana will be receiving a poor BBB Report to make customers aware... Foundation: Blueprints not followed I even told the PM prior to them pour the foundation yet they had to tear-up bust bathroom foundation to move tub plumbing. Foundation poured on raining misty day my back porch and garage are horribly finished due to weather conditions. Driveway: Poorly done cracks/major breaks (redone because I requested it. Structure: Poor Material Used damaged lumber used (identified by me and external inspector) Dry Wall had severe waives in master bedroom I Identified and had them redo. Craftsmanship: Rework/Sloppy work, unable to make proper 45 degree cuts to form 90 degree angles. Front window over garage was not level (spouse identified...PM swore it was taping...yet after putting a level on it it was deemed un-level. Arched windows were not insulated properly...I identified prior to dry walling, Door Frames broken in 3 rooms they attempted to just paint over or add caulking to hide again I identified and had them correct the issue. Second story floors not screwed securely squeaky/sounded like paper when walking on them. Carpet not properly stretched seams in most notable places Dripping paint....redo, loose stair treads redo; bad cabinets redo, as you can see it a theme of poor quality work with constant rework. Front door unlevel insects able to enter through top. Water sprinkler system two zones failed, rewire. Lights flicker in home when AC or Vacuum turns on, Garage door, squeak tremendously with large knocking sound. Dishwasher repaired 3 times, then finally replaced. Vent hood installers 3 separate trades 90 days still not installed...(Parts on back order...etc ordering wrong parts...lack of oversight) $700K Lemon...I wish there was a Lemon Law for Homes I would give this one back if SO! Very disgruntle customer. ... More

Reliable. Great quality. 5 words is not required.

Very difficult process working with Highland. Both closing and builder repairs have been a bad experience - based largely on promises from Highland that they inevitably break (sometimes almost immediately). Setting up closing went well, but the morning of closing I was told the home wasn’t actually finished. I should have seen this big red flag. I went back and forth for a few hours trying to get them to delay the closing for their failure to complete the home on time - but I was promised that everything would be completed within 48 hours of closing. Based on the relatively short list of remaining items they were willing to admit to, I gave them the benefit of the doubt and closed. Mistake on my part - do NOT close with Highland until you are fully satisfied with the condition of your home! Getting them to finish everything else after they have your money is like pulling teeth. Once we finally arrived at the home, we were immediately shocked to see the walls were not painted with the color and quality of paint that was listed in our spec sheet. When we pointed this out to the builder representative, he just didn’t believe us and promised us that the paint was the right color and quality. Clearly, to anyone experienced with interior paint, you can tell from the feel that the paint is not correct. And it should be obvious to anyone that the color is wrong. He promised he would look into it anyway, and he has failed to follow-up after 2+ months. There has been a similar trend with many other items in the home (faulty dishwasher, grout repair n the master bath, replacing a piece of damaged ceiling where a can light was drilled in the wrong location, installing missing pieces of trim, repairing damage to the marble countertops, adjustments to cabinets and drawers, and much more!). After promising us they could easily and quickly fix these items in a matter of weeks, it took more than 2 weeks to even get them to repair one item. If I was to leave my representative alone to figure out everything that needs to be completed, nothing would be done! And often the only response I get from him is “we’ll get right on that, I’ll have someone come out tomorrow,” and three weeks later we’re still waiting for someone to come out. If you do go with Highland, you will HAVE to contact your builder rep multiple times a day for the first month or two, otherwise nothing will get done! And talking to his supervisor wasn’t much different. I was told by the supervisor that he wasn’t aware there were any issues and that we’ll just have to “hit reset” on everything, start fresh, and everything will get back on track. No surprise here - that was also a clever way to shut me up for a week or so and get me off their back. NOT good customer service. And that doesn’t even go into the poor build quality. It’s obviously one of those houses/communities that must be put up as quickly as possible without regard to quality (but you still pay a premium for it). In addition to a terrible paint job, the interior trim (baseboards, door and window casings) is absolutely terrible. For example - very rough joinery that is held together with caulk. It’s bad work and it’s in obvious locations throughout the home. The landscaping was clearly just thrown together in about an hour or two. It doesn’t seem they even prepared or leveled the land underneath the sod - it remains extremely lumpy and difficult to mow. There were even large gaps between sections of sod that were too large for the grass to fill-in naturally. I think we will one day be somewhat satisfied with our home, but it will take a lot of work and out-of-pocket expense on our end to get it there. If you choose Highland, be prepared for that, and stay on top of the builder daily to ensure things are completed correctly and on time. Without constant pressure, they will do it as cheaply as possible, probably still wrong, whenever they can get around to it. Good luck! ... More

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the only two issues I have with our home. If these can be fixed I would give my experience a 5 star review. Steven ... More

Home is high quality. Issues that were supposed to be fixed within the first 10 days after closing are still not fixed.

We had an below average experience. Although it was mostly due to our real estate agent who did not have our best interest in mind, we also had issues with the sales counselor Kevin. He lied many times and spoke rudely to us saying we were not listening. The builder as well is okay. Things were not getting done right in the first place and had to be asked several times to be fixed. it was all mostly a lack of communication and provided us with below average experience.

Highland has been so great during the entire build process. Their company culture is centered around trust, and each employee has an equal opportunity to have a stake of ownership in the company, which drives their shared and vested interest in ensuring each customer is happy with their new home. Highland, like any builder, has its own challenges managing sub contractors that are inevitably the ones actually building your home, but Highland’s warranty, commitment to excellence, and absolute focus on building a trusting relationship with you as a homeowner absolutely overcomes the smallest issues as well as the minor near unnoticeable defects that anyone finds in their new home. From start to finish, they’ve been excellent. Even our realtor was like “I don’t ever feel like I earn my commission whenever I work with Highland, they make the entire process so easy, it’s undeniable they’re the best in the biz to work with!” Someday, I hope Highland opts in to build individualized homes on parcels of land individually purchased. And I think they’re headed down that path- because we would absolutely build Highland again. ... More

Highland Homes has been nothing but an absolute blessing to our family. They are extremely professional and STICK to their timelines. We received weekly calls and updates while our home was being built and both Tim and Casey addressed any and all concerns we had right then and there. Highland is more than a Home Builder, they are an standard of what home buying is supposed to be. We have been living in our home for 3 months now, and ALL of our requests for certain items to be fixed or replaced were done so in a timely fashion. I wouldn’t use any other builder if you’re considering building a home in Texas. ... More

During the entire process, the sales team and construction team kept in touch with me and were quick to assist me with any questions/concerns that I had. They finished my home on time and have remained in good communication to address any of my needs since closing.

Build was fast and easy. Quality of material lacks and would have really liked a final clean to have the House ready to move in.