Highland Homes Reviews

Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home

Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.

I LOVE Highland Homes builders. And I definitely LOVE Highland- Bridgeland Central Townhomes. They’re so elegant

My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some windows being a crack open. No actual cleaning of the cabinets / floors, and the 8k we paid in window shades was done, and it was just a disapointing end to a rather great experience otherwise. The other thing is the amount of issues that were missed during the walkthroughs, which I can take blame for. We had some water leaking from our master shower, we had a couple of irrigation leaks for our sprinkles, and a lot of nonsense issues that you have to call customer care for to have taken care of on a work order. They do respond timely, but to have 8-10 work orders after you move in just adds to the stress. Seems as though the trades install things, but don't actively test to ensure everything is working correctly. My advice to Highland is that if you have customers who are moving into $700,000+ homes, make them feel like you cared enough to have them ready. ... More

The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.

We love everything about our new home. We loved everything about the process leading up to purchasing it as well. The only issue we had with Highland at all was their lender Beau, who worked up all of our information wrong because he admittedly was preoccupied while taking phone calls with us and it almost cost us dearly.

I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.

Quality of build is great. Materials do not feel cheap like other builders.

Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

To Whom It May Concern, Having spoken with our new neighbors, they are equally grateful for Lane and the capacity he serves in. We wanted to share some positive feedback on our experiences with Lane thus far. The outstanding performance of Construction Manager Lane Nevlud has strongly shaped our experience with Highland Homes. While it is expected that any new construction home will have items requiring follow-up, how those items are managed is what differentiates an average experience from an exceptional one. Lane consistently delivers the latter. Lane demonstrates a high level of professionalism, accountability, and operational discipline. He communicates clearly and promptly, follows through without the need for escalation or reminders, and maintains ownership of each issue until it is fully resolved or an agreed-upon plan is in place. Nothing has been left ambiguous, unattended, or unmanaged. Equally important is Lane’s client-centric approach. He listens carefully, is thoughtful and measured in addressing concerns, and consistently makes his clients feel respected and prioritized. Despite managing multiple responsibilities, he creates the experience of focused, individualized attention, an attribute that can be rare, as we have all likely experienced at some point. Lane’s leadership and execution instilled confidence in our investment and significantly reduced what can otherwise be a stressful process. His ability to combine technical oversight with strong communication and client trust materially enhanced our overall experience with Highland Homes. As a business leader with many years of experience and the owner of several new homes, I believe Lane is operating at a level that reflects strong leadership. He is a key asset to your organization and deserves every opportunity to be entrusted with greater responsibilities as your organization continues to grow. Highland Homes is directly benefiting from the standards of diligence and commitment to excellence that we have experienced with Lane. Sincerely, Ken & Kim L. ... More

Home is very nice and no major issues so far. However, we feel that landscaping, cabinet shelving, and small master bedroom closet could be improved.

It was very easy to work with the builder’s agent, Jack L., during the planning process. He was quick to respond and consistently kept me informed about building progress. The construction manager, Bennett, was excellent — I really appreciated the weekly update emails and the site visits to review progress in person. I only wish the closing process had not felt so rushed. Overall, it was a very good experience

Unfortunately, one of the subcontractors absolutely failed in trying to resolve an ongoing issue. While it was finally resolved, it was because of my persistence, not the builder’s or the subcontractor’s efforts. This one experience was a total fail which turned an otherwise amazing homebuyer experience from all 5’s to all 4’s.

Got great value and build quality from highland. Build manager Greg is great and finance team was responsive. Only lackluster experience was with our sales counselors Ayse who basically stopped being responsive once we signed the contract. Outside of that disappointment have been please without purchase.

We had a few hiccups early on in the construction process. But, once Eric got involved everything worked smoothly. Eric is EXTREMELY good at his job and was very responsive to any and all my concerns!

I belive , it was more comfortable if give information write

Communication and follow thru was missing at times. It felt like we didn't know where things were such as sprinkler system to shut down the water consumption. We've been in our new home for six weeks and some (not all) repairs are finally being taken care of. We still have an issue with the kitchen cabinet drawer broken. Design of home is nice, functionality is less than desirable. For example the kitchen does not have enough counter space or cabinets. Very tight between island and stove area.

Sales team was great pat and kitty. Home loan process was fairly good. Hank was awesome. Christi was helpful but confused me on a few items. Spencer has been good and responsive for warranty. Main issues drywallers did a poor job. Walls appeared bowed or sloppy, outlet cuts are huge when replacing switches with smart switches, the plates don’t cover there big cuts. Some walls missing texture. One wall had a soft spot but was fixed. Mortar/bricklayers guys did a poor job as well. Tons of mortar voids all over. Several walls the bricks are not straight and bowed inward. Tile guys did alright for the most part but could improve. A few backsplash tiles are crooked. ... More

The house is very nice. Every person I’ve worked with was a wonderful. I feel like there was some things that were too rushed through and was some visible. When I asked for something to be done, though, everyone listened and explained the situation and took care of what I needed.

Lots of ups and downs with finalizing the home. No fault or disrespect to the highland team. Michael was fantastic to work with and was very responsive with issues that arose and resolved them as quickly as possible.

The entire process was good, and I was fairly compensated for the six months delay. The house was exactly as I expected it to be. I am happy with the price I paid; it was a good value. Highlands Homes is a trustworthy company; they provided everything that was promised to me, I would recommend Highland Homes for anyone planning to build.

It was a very smooth process. No delays or issues. Very easy company to work with.

We’re very happy with our new home built by Highland Homes. The construction quality, design, and attention to detail really impressed us. From the initial walkthrough to the final touches, everything was handled professionally. The sales team was friendly, informative, and made the entire process feel smooth and stress-free. That said, we were a bit disappointed to see the base price of our floor plan drop less than a month after we closed. We understand that pricing can shift with the market, but such a quick decrease felt discouraging, especially after making such a big investment. Overall, we still love our home and appreciate the craftsmanship and care that went into building it. We would definitely recommend Highland Homes to others, but we hope that pricing transparency becomes a stronger part of the buyer experience moving forward. ... More

Will recommend Highland to friends….. excellent!