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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2932 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
high quality build with attention to detail
- James S.
- Verified HomeBuyer
- May 24, 2022
- Fort Worth, TX
high quality build with attention to detail.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Great Builder - Very Honest & Professional
- Cody R.
- Verified HomeBuyer
- May 19, 2022
- Argyle, TX
Bought a spec in the drywall stage. ’ll admit, everything wasn’t done perfectly. There were several things that were issues and we felt like we weren’t getting a return on our investment for the quality of work being performed. I’ll also admit, that Highland Homes did everything in their power to fix every issue we have had. And some of these things were big things. They didn’t hesitate to make it right, and continue to strive to make it right until we are satisfied. We bought with highland because of the customer service reputation, and they have met and exceeded my expectations on that ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Floor plans
- Susan D.
- Verified HomeBuyer
- May 17, 2022
- New Braunfels, TX
Enjoyed the experience with the sales rep.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Our builder was in constant communication with us on what to expect on a weekly basis to set the expectations.
- Christopher M.
- Verified HomeBuyer
- May 17, 2022
- San Antonio, TX
From beginning to end we were told honest answers to our questions. There are a few different builders in our neighborhood and we have seen many homes go untouched for weeks and months, but Kel set the expectations every week and followed through!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
The entire process with this builder was smooth and easy...
- Anonymous
- Verified HomeBuyer
- April 24, 2022
- Fulshear, TX
The overall experience has been great including our local rep: Troy and construction POC: Layne. The only area we have to be honest about is the Quality of workmanship & materials...
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Better build quality than other tract home builders.
- Kevin D.
- Verified HomeBuyer
- April 21, 2022
- Sherman, TX
You can tell when you look at other builders homes and divisions that Highland build quality is better. The homes are all brick and come with a lot of extras. The sales agent was excellent (Brittany) in keeping us informed during the build process. The homes are more expensive but you get what you pay for. They do not change the price upwards like many builders are now doing once you have contracted your home.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - The sales team was incredible and the project manager was the
- Cherylann F.
- Verified HomeBuyer
- March 31, 2022
- Van Alstyne, TX
The sales team was incredible and the project manager was the best. Thank you guys!!!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Responsiveness and helpful
- Dinesh M.
- Verified HomeBuyer
- March 29, 2022
- Round Rock, TX
Great work during tough times. Some things were delayed but that’s completely understandable.co-operative on certain ask and satisfied on overall completion.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Community
- Vineet P.
- Verified HomeBuyer
- March 24, 2022
- Katy, TX
Just in one word. Awesome.
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Great home buying experience
- Daniel P.
- Verified HomeBuyer
- February 23, 2022
- Justin, TX
The whole Highland team main priority is customer service, from the sales manager to the construction manager, they were all very attentive to our needs. Thank you very much Edna and Josh
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Response by the team was very good and professional
- Bilal S.
- Verified HomeBuyer
- February 15, 2022
- Richmond, TX
Great professional staff, The contractor was very polite and cooperative, He really listen the issue raised by us and address at the spot or deliver as per the promise. The house is in a nice condition and i am sure it will be like this for long. Thank you
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - After hearing some nightmare stories about other builders within
- Stephen C.
- Verified HomeBuyer
- February 15, 2022
- Rockwall, TX
After hearing some nightmare stories about other builders within the community, we knew we made the right choice going with Highland Homes. There were some hiccups along the way, but I was extremely pleased with the final product. The house is beautiful, and the builder was extraordinarily accomodating. There is a reason Highland has repeatedly won Builder of the Year! Do not waste your time dealing with anyone except Highland!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Hunter and Dustin work well together !
- Tanya M.
- Verified HomeBuyer
- February 08, 2022
- Montgomery, TX
Hunter and Dustin work well together ! Dustin really cares about helping us resolve the Home Warranty issues. We really appreciate his diligence. Hunter has come through on referrals after the purchase to get small projects done. Thank you!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - very responsive, and took care of any issues that we were faced
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Arlington, TX
very responsive, and took care of any issues that we were faced with
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Both our builder and sales lady were very professional and attentive
- Stefanie B.
- Verified HomeBuyer
- February 01, 2022
- Arlington, TX
Both our builder and sales lady were very professional and attentive to anything we needed, including responding to texts and emails. The whole process was excellent! Only issue was a bowed framing around the master shower. We expected a much higher attention to detail on the construction side.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Our construction project manager!
- Liz E.
- Verified HomeBuyer
- January 27, 2022
- Celina, TX
Our construction project manager was wonderful and worked closely with our realtor. It was unbelievable with what’s going on in the world, but he delivered the project on time. Amazing. Build materials are decent quality - above average - but not what we are used to coming from a DiVosta home in Florida. The windows are the most noticeable difference. They are lower quality and the frames around them are slightly off. Not our PM’s fault by any means. Thank you - we would choose highland homes again!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great design and construction experience mostly
- Jay M.
- Verified HomeBuyer
- January 23, 2022
- Little Elm, TX
Design experience was excellent, with great communication and assistance with selection of elevation, brick, flooring, and options. Great assistance with electrical/switches/outlet design by construction manager. The construction manager also did a great job keeping us up to date on progress, including frequent pictures and timelines for next steps. We had delays and selection problems due to supply chain and supplier issues with brick and flooring, so we had no choice but to reselect both several times and ended up with not getting our first, second, or even third choices. But once ...
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Delivered a wonderful home.
- Robert P.
- Verified HomeBuyer
- November 26, 2021
- Celina, TX
The build process went very smoothly especially given that I was out-of-state and only able to visit a couple of times. I think that this was largely due to the sales counsellor, designer and construction manager. The sales counselor in particular was always reachable and responsive to requests for information, offering suggestions, and discussing/implementing changes. Mine was a Spec house and I am very happy with the designer's choices of those details that I would otherwise have had to make. Overall, the workmanship and materials are excellent - any reservations I have are pretty ...
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Overall a good experience despite the delays in materials.
- Amarily B.
- Verified HomeBuyer
- November 24, 2021
- Forney, TX
Overall a good experience despite the delays in materials. Not Highlands fault. Dealing with the design center was a bit of a cluster. Overall , would build with Highland again
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Love the functionality of our home
- Nestor R.
- Verified HomeBuyer
- November 23, 2021
- Forney, TX
Buying my home with Highland has been one of the best decisions I have made In my life. We are in love with our new home, and we have Highland to thank. Thank you, Highland Homes!!!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Impressive build job
- Whitney B.
- Verified HomeBuyer
- November 23, 2021
- Frisco, TX
We built during the pandemic. When most builders were taking shortcuts, 12+ months to build and changing contracts, Highland Homes stayed consistent with their original promise to the best of their ability. They also had great upgrades and options to choose from that made our house really stand out from others in the community. We feel like we got a quality home vs. a cookie cutter one. The only downside to our process was the lack of communication from our project manager, which required numerous escalations just to find out what was going on with our home. Other than that, we would highly ...
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Highland Homes - Overall satisfied, it’s a very beautiful house and we love it.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- Katy, TX
Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Love the home.
- George C.
- Verified HomeBuyer
- November 16, 2021
- Missouri City, TX
Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Great service all around
- Jace N.
- Verified HomeBuyer
- November 01, 2021
- Fort Worth, TX
Would highly recommend Highland Homes
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
High Quality Builder with Excellent Customer Service
- Cyril F.
- Verified HomeBuyer
- October 26, 2021
- Prosper, TX
We had a great experience with our Highland Homes buying experience and our home. They provided transparency in the entire process, telling us what they could and could do and allowed us to be involved in every aspect of the process. They upgraded materials, as needed, without question or additional cost that resulted from the current supply chain issues, The construction manager even came out on a Saturday evening to address an issue we found during a visit to the house. We would highly recommend Highland Hames as your builder.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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