Highland Homes Reviews

Our building experience with Highland Homes was fantastic! Working with Aleasha and Michael was great. Their response to our questions and concerns was professional, prompt, and attentive to detail. I would not hesitate to build with them again!

It was not an easy process given the nature of the market. Denise was supportive and attentive every step of the way. In addition to that, everyone that worked with us was supportive-we are grateful, and happy with our purchase.

They are quick to respond and easy to talk to.

Working with our Highland Homes sales counselor and project manager was a great experience from beginning to end. They were very pleasant and responsive to our needs and questions.

Sales and office employees were very "customer service" oriented, which was a nice change from what I've experienced in the past with a particular homebuilder. The construction manager is awesome and goes out of his way to accommodate and fix any issues.

We purchased a new Highland home in Denison which closed in November of this year. Since house was already under construction, and had fallen through twice, we were unable to make any substantial changes. On the plus side, we did not have to pay any closing costs due to the generous offers from the builder and lender. We were in the right place at the right time when the house became available, and we got the lot we wanted. It is an attractive house with a good layout, and the kitchen layout of out model has a good amount of storage. There really is not a lot to be critical of. I would say the Highland Homes has positioned themselves as a more upscale option in the housing market. With that in mind, it would be nice to see more attention to the small details. Some of the work was not up to what they were marketing themselves as. One design complaint would be that the master suite behind the family room and kitchen area has no sound insulation. Anything going on in that area, or the TV mounted on the common wall will prevent anyone from sleeping in the bedroom. Overall, it is a very nice house. Reggie ... More

The customer service and responsiveness is great. All questions and issues are quickly addressed.

Highland homes are well built with good floor plans. We are in a new portion of the development and there are 3 developers who build here. We are living in a garbage dump!! The builders make no effort to clean up and theirs trash is everywhere. We are constantly picking up trash out of our yard, some is construction debris and even paper plates and cups from the workers lunches!

Despite the aggressive housing market that was summer of 2022, Highland Homes set themselves apart from other builders-the buying experience was as seamless as possible. From the sales team, to building team to financing; all were extremely responsive to questions and concerns and willing to make our home a reality. Supply chain issues might have caused delays, but quite honestly the building managers and supervisors pressed their crews to finish with limited delays. We can't say enough positive things about our experience. With some minor minor issues after closing, all have been scheduled and soon to be completed. At no time did Highland pressure is to close--ensure we were happy with our purchase. ... More

I purchased an inventory home. The purchasing experience was great, smooth sailing and closed on time. The sales representative and finance team were very responsive and courteous. The minor problems were readily addressed by the Quality Management team.

Always communicating and great to work with.

Chris & Spencer have been wonderful to work with. They have been very helpful, understanding & kind. Great home buying experience!

Quality of workmanship is not all that great.

We liked the highland home quality and their service. home has all the nice material used with granite counter top. One thing we are not happy with it with minor details that can be improved in workmanship like loose connections, visible gaps in some of the portion of patio which can be home of insects.

The Highland sales team was very attentive. We never 2nd guessed our choice to hire them or to purchase their product. The building process was 90% smooth, and where we ran into a slowdown, it was resolved as soon as the vendor made the right product available. Although he was VERY busy, our building coordinator made time for us as best he could. We never felt neglected. When building this many homes, there are certain to be minor workmanship issues, but we have 12 months to work those out!! Happy with Highland!

The home buying process was a little overwhelming but we are loving our new home now that it’s over. We live in a neighborhood with several builders and Highland homes is what we always hear people recommend. In our experience they were professional, used good materials and worked on some great finishes. The layout is extremely convenient and many details within the home such as electric, piping, storage, etc, were just planned in an efficient manner, they didn’t ask us and we didn’t think of those but now that we have the home is clear they knew what they were doing. Due to supply chain issues they did have to replace some of our options, but for the most part they stayed true to the items and styles we picked when designing the house. Price wise it falls more on the higher end and within our neighborhood we’ve seen some beautiful houses from other builders at much more affordable price. Personnel - sales, project manager, financing - were all responsive, responsible, professional and transparent, even after closing. ... More

Very professional caring and considerate. The whole process was great and stress free.

Great experience with Highland Homes, the quality of the build was second to none!

Our buying experience was truly awesome! The sales associate provided all the required information for us to make an informed decision. The design center person was not as helpful as I preferred. All of our interactions with the builders have been remarkable and extremely positive. I would strongly recommend purchasing a home with the Highlands family.

Thea, and Patty the sales representatives were both SUPER and went out of their way to make the buying experience a positive interaction. Tanner the building superintendent has been very responsive and cured some new home issues in a prompt and helpful manner.

As a first time home homeowner. Highland made the process seem less and everyone on the team truly cares. The community is great and the team is very responsive to all issues i have had. So far my only complain will be the floor plan design. I think it could be more user friendly. The home is beautiful and very modern but lacks and office space and small things like under the sink trash cabinets

Highland has been so great during the entire build process. Their company culture is centered around trust, and each employee has an equal opportunity to have a stake of ownership in the company, which drives their shared and vested interest in ensuring each customer is happy with their new home. Highland, like any builder, has its own challenges managing sub contractors that are inevitably the ones actually building your home, but Highland’s warranty, commitment to excellence, and absolute focus on building a trusting relationship with you as a homeowner absolutely overcomes the smallest issues as well as the minor near unnoticeable defects that anyone finds in their new home. From start to finish, they’ve been excellent. Even our realtor was like “I don’t ever feel like I earn my commission whenever I work with Highland, they make the entire process so easy, it’s undeniable they’re the best in the biz to work with!” Someday, I hope Highland opts in to build individualized homes on parcels of land individually purchased. And I think they’re headed down that path- because we would absolutely build Highland again. ... More

Build was fast and easy. Quality of material lacks and would have really liked a final clean to have the House ready to move in.

Best part of the whole experience has been how quick and responsive Austin has been. If there’s been any little stuff that needs fixing, he’s been there either same day or next day.

By purchasing the model home. We did find some odds and ends that was damage which we understood because the house was a model home. But the garage was new and broke in a couple weeks. I can say Highland did not Wasted no time making sure the contractor took care of it ASAP. Other then that we love our home.