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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2931 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pretty good customer service
- Keith B.
- Verified HomeBuyer
- December 02, 2020
- Melissa, TX
Love the neighborhood layout relating to amenities
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The Sales Team was a pleasure to work with.
- Christopher B.
- Verified HomeBuyer
- December 02, 2020
- Rockwall, TX
Of all the builders we visited when choosing our retirement home, Highland provided the home layout, finish, attention and service we were looking for. Overall, a good experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
COMMUNICATION
- Anonymous
- Verified HomeBuyer
- October 31, 2020
- Aubrey, TX
HAD A GOOD A EXPREIENCE WITH HIGHLAND HOMES , BUT NOT WITH HIGHLAND HOME LOANS. NOT SURE IF THEY ARE THE SAME ENTITY
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Giovanni was great and met all our needs.
- Joseph P.
- Verified HomeBuyer
- October 30, 2020
- Humble, TX
Giovanni was great and met all our needs. He really went out of his way to make sure we were takeN care of.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very good builder!
- Darrel R.
- Verified HomeBuyer
- September 25, 2020
- Montgomery, TX
Builder was easy to work with and you were allowed to make changes (to add or delete) to the existing floor plan within reason.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good folks to deal with; some small upgrades would be useful.
- Donald D.
- Verified HomeBuyer
- September 16, 2020
- Little Elm, TX
The quality of the home is overall very good. We do have a few concerns: very small and shallow bathroom drawers; cupboard doors don't have soft-close; no garbage/recycle spaces included in kitchen cabinetry; very bottom kitchen cabinetry difficult to access--pull out drawers would be helpful. Highland folks we have connected with have been prompt, courteous and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Outstanding Customer Service
- Robert L.
- Verified HomeBuyer
- September 16, 2020
- Arlington, TX
Our construction manager, Ben, provided outstanding customer service from start to finish. This includes guidance on a number of upgrades that we considered, as well as, immediate repair and replacement of the very few items that were not quite right. Ben's expertise and good attitude throughout the process was greatly appreciated.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pleased With Highland Homes
- George N.
- Verified HomeBuyer
- September 03, 2020
- Wylie, TX
The experience was really good. The salesman, (Jarrod) receptionist,(Michelle) builder supervisor(Dale) and everyone was very knowledgable and kind. If there are problems that come up, they handle them with much care. Very pleased with Highland Homes!!!
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Very satisfied
- Michael J.
- Verified HomeBuyer
- August 29, 2020
- Fulshear, TX
We love our floor plan and the high ceilings and quality of workmanship that Highland offers. We loved our sales person and project manager who were with us the whole time our house was being built . They were very responsive in fixing the few issues we had after closing.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Made home buying/building hassle free
- Christian B.
- Verified HomeBuyer
- August 25, 2020
- Argyle, TX
We loved going through the home buying/building process with Highland. They made everything stress free and communicated with us great. I would absolutely recommend using highland if in the market for building a new home. The house turned out wonderful! Its everything we wanted.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
I Love My New Highland Home!
- Karen G.
- Verified HomeBuyer
- August 09, 2020
- Arlington, TX
The house is beautiful, and our builder Ben has been very responsive about taking care of some little things that need to be fixed. Overall, the workmanship is good, and my husband and I are very pleased.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Foy family feedback
- Donald F.
- Verified HomeBuyer
- June 17, 2020
- Argyle, TX
Process from build to finish was well managed and communicated
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very happy with our purchase
- Becky V.
- Verified HomeBuyer
- June 17, 2020
- Boerne, TX
Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Best experience to date.
- Anonymous
- Verified HomeBuyer
- June 16, 2020
- Celina, TX
Best experience to date. The new home sales associate was second to none.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good people to work with
- Michael L.
- Verified HomeBuyer
- June 08, 2020
- Willis, TX
First time building a home and glad we did it with Highland. Jeff and Judy were easy to work with in the office and Bryan was and continues to be responsive with our home. The materials were excellent so far and workmanship was good, any issues I had were quickly addressed. Nothing is ever perfect and they will fix anything which is not up to standard. There are a few things I wish I could have added or changed, but those are minor compared to what I got. I was surprised how quickly the house came together, with an original closing date of May being changed to late March. Overall I would ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great sales process
- Jimmy B.
- Verified HomeBuyer
- March 10, 2020
- Prosper, TX
Dean was great to work with! You could tell he wanted to make the deal work because he recognized our family needs. Our realtor and Dean came together and the result is that we are in a great home. My only negative comment was (still is) the work was messy, meaning drips of paint, sheetrock mud in the cracks of the floors and mild scratches on things like the counters/windows. But again overall we are happy with the home and have no doubt that Highland will address our concerns without any pushback. Thanks again to Cary (our realtor) and Dean for working hard to find the middle ground.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Great people to build your new home
- Anonymous
- Verified HomeBuyer
- February 25, 2020
- Rosharon, TX
Highland Homes provided great service during and after the sale. The usual issues that arise in a new home build were addressed promptly. Mostly the quality of people we worked with we’re just excellent. Would certainly recommend to a friend.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Beautiful
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Anna, TX
We appreciate the professionalism, patience and immediate attention to any issues we raised. We are enjoying our beautiful home and we are forever grateful to team highland homes for making this a beautiful reality. Thank you.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Gorgeous home and great quality for the price.
- Anonymous
- Verified HomeBuyer
- February 06, 2020
- Little Elm, TX
Gorgeous home and great quality for the price.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Great team to work with
- Anonymous
- Verified HomeBuyer
- February 05, 2020
- Leander, TX
The team we worked with at Highlands Homes were very responsive to our needs and issues.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Was awesome working with Gary and Duwayne!
- Gaston R.
- Verified HomeBuyer
- January 14, 2020
- Celina, TX
Was awesome working with Gary and Duwayne!! Very helpful and always felt that they were genuine in responses or when issues popped up.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great builder!
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Prosper, TX
The builder had gone above and beyond to make sure we get a quality home. With us being first time homeowners, there were a lot of things we would have overlooked but Highland homes educated us and fixed all the issues that we would have missed. We are so happy we selected a home builder who cares about their work and makes sure the process was as smooth as possible.
Total Score 5
Quality 5
Trustworthiness 5
Value 3
Responsiveness 5
Purchase review
- Cameron H.
- Verified HomeBuyer
- December 18, 2019
- Aledo, TX
Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We ...
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
19103 Sandy Sloth Trail
- Terry A.
- Verified HomeBuyer
- November 07, 2019
- Cypress, TX
I would like to compliment Chris our CM for an amazing job and personality. He made us feel very Comfortable. He did an outstanding job in a timely manner and I’m grateful that he built our house. His bedside manner was incredible. In the end Highland is lucky to have Chris as an employee.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great home buying experience
- Ron S.
- Verified HomeBuyer
- November 06, 2019
- Katy, TX
The home buying process was great. This is my first new home in 20 years. We heard stories from others about difficulties with their new homes and the buying process. So, we expected the some difficulties. Highland Homes was great. The construction manager gave a thorough walk through and all items were addressed quickly. I have already given recommendations to friends and family to buy from Highland Homes
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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