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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2971 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Highland Homes - Overall the buying experience was great!
- Anonymous
- Verified HomeBuyer
- January 14, 2021
- Katy, TX
Overall the buying experience was great! Customer service from the sales office and building manager was great . I just subjects to Highland is that you pour your driveway last. As I ride around the neighborhood you can notice the difference between Highland and Perry homes . Perry home has clean finished driveways and Highlands driveways are different colors and patched. Perry pours their driveways after the home is built and I think that what makes a difference.
Total Score 5
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Assurances by Scott Seymour, Ashley Lopez, , Brian Schow
- Anonymous
- Verified HomeBuyer
- January 13, 2021
- Melissa, TX
This home’s temperature is constant and comfortable ( tight seal!) Warranty Service has been excellent and reassuring
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The Staff
- Deborah T.
- Verified HomeBuyer
- January 07, 2021
- Humble, TX
Highland Homes has always been my favorite builder and I knew that if I ever bought a new home, it would be a Highland Home. The best part of my experience was dealing with the incredible staff in The Groves (Walter, Haley, Ron & Gwen). Each of these individuals ensured my needs were met and they went out of their way to make adjustments to the home to suit my needs. I bought the house in the final phases of construction, so I didn't have input as the house was being built. This incredible team was quite flexible when it came to accommodating modifications to the home, upon my requests. I ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - I have worked with other home builders previously and felt like
- Anonymous
- Verified HomeBuyer
- January 06, 2021
- Humble, TX
I have worked with other home builders previously and felt like I was in a battle with them. Working with Highland was a relief from that. My sales agent was knowledgeable about the homes and features and helped me find what I wanted instead of pushing me into a more expensive home. My construction manager walked the home every day during the construction process and held the contractors accountable for mistakes. I walked the home often and when I saw corrections that needed to be made, he made sure they were taken care of. Highland earned my trust and made sure my home was built well. ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Good experience buying the homeWith highland the staff was excellent
- Benjamin T.
- Verified HomeBuyer
- December 08, 2020
- Hutto, TX
Good experience buying the home With highland the staff was excellent to work with.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pretty good customer service
- Keith B.
- Verified HomeBuyer
- December 02, 2020
- Melissa, TX
Love the neighborhood layout relating to amenities
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
The Sales Team was a pleasure to work with.
- Christopher B.
- Verified HomeBuyer
- December 02, 2020
- Rockwall, TX
Of all the builders we visited when choosing our retirement home, Highland provided the home layout, finish, attention and service we were looking for. Overall, a good experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
COMMUNICATION
- Anonymous
- Verified HomeBuyer
- October 31, 2020
- Aubrey, TX
HAD A GOOD A EXPREIENCE WITH HIGHLAND HOMES , BUT NOT WITH HIGHLAND HOME LOANS. NOT SURE IF THEY ARE THE SAME ENTITY
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Giovanni was great and met all our needs.
- Joseph P.
- Verified HomeBuyer
- October 30, 2020
- Humble, TX
Giovanni was great and met all our needs. He really went out of his way to make sure we were takeN care of.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very good builder!
- Darrel R.
- Verified HomeBuyer
- September 25, 2020
- Montgomery, TX
Builder was easy to work with and you were allowed to make changes (to add or delete) to the existing floor plan within reason.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good folks to deal with; some small upgrades would be useful.
- Donald D.
- Verified HomeBuyer
- September 16, 2020
- Little Elm, TX
The quality of the home is overall very good. We do have a few concerns: very small and shallow bathroom drawers; cupboard doors don't have soft-close; no garbage/recycle spaces included in kitchen cabinetry; very bottom kitchen cabinetry difficult to access--pull out drawers would be helpful. Highland folks we have connected with have been prompt, courteous and helpful.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Outstanding Customer Service
- Robert L.
- Verified HomeBuyer
- September 16, 2020
- Arlington, TX
Our construction manager, Ben, provided outstanding customer service from start to finish. This includes guidance on a number of upgrades that we considered, as well as, immediate repair and replacement of the very few items that were not quite right. Ben's expertise and good attitude throughout the process was greatly appreciated.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Pleased With Highland Homes
- George N.
- Verified HomeBuyer
- September 03, 2020
- Wylie, TX
The experience was really good. The salesman, (Jarrod) receptionist,(Michelle) builder supervisor(Dale) and everyone was very knowledgable and kind. If there are problems that come up, they handle them with much care. Very pleased with Highland Homes!!!
Total Score 5
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
Very satisfied
- Michael J.
- Verified HomeBuyer
- August 29, 2020
- Fulshear, TX
We love our floor plan and the high ceilings and quality of workmanship that Highland offers. We loved our sales person and project manager who were with us the whole time our house was being built . They were very responsive in fixing the few issues we had after closing.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Made home buying/building hassle free
- Christian B.
- Verified HomeBuyer
- August 25, 2020
- Argyle, TX
We loved going through the home buying/building process with Highland. They made everything stress free and communicated with us great. I would absolutely recommend using highland if in the market for building a new home. The house turned out wonderful! Its everything we wanted.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
I Love My New Highland Home!
- Karen G.
- Verified HomeBuyer
- August 09, 2020
- Arlington, TX
The house is beautiful, and our builder Ben has been very responsive about taking care of some little things that need to be fixed. Overall, the workmanship is good, and my husband and I are very pleased.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Foy family feedback
- Donald F.
- Verified HomeBuyer
- June 17, 2020
- Argyle, TX
Process from build to finish was well managed and communicated
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Very happy with our purchase
- Becky V.
- Verified HomeBuyer
- June 17, 2020
- Boerne, TX
Overall the quality’s very good. We’ve had a few small issues, which is to be expected, but Highland’s been very responsive to address them. Great people to work with. Wish the Ranches at Creekside developer and HOA were as quick and responsive as Highland’s been.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Best experience to date.
- Anonymous
- Verified HomeBuyer
- June 16, 2020
- Celina, TX
Best experience to date. The new home sales associate was second to none.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good people to work with
- Michael L.
- Verified HomeBuyer
- June 08, 2020
- Willis, TX
First time building a home and glad we did it with Highland. Jeff and Judy were easy to work with in the office and Bryan was and continues to be responsive with our home. The materials were excellent so far and workmanship was good, any issues I had were quickly addressed. Nothing is ever perfect and they will fix anything which is not up to standard. There are a few things I wish I could have added or changed, but those are minor compared to what I got. I was surprised how quickly the house came together, with an original closing date of May being changed to late March. Overall I would ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Great sales process
- Jimmy B.
- Verified HomeBuyer
- March 10, 2020
- Prosper, TX
Dean was great to work with! You could tell he wanted to make the deal work because he recognized our family needs. Our realtor and Dean came together and the result is that we are in a great home. My only negative comment was (still is) the work was messy, meaning drips of paint, sheetrock mud in the cracks of the floors and mild scratches on things like the counters/windows. But again overall we are happy with the home and have no doubt that Highland will address our concerns without any pushback. Thanks again to Cary (our realtor) and Dean for working hard to find the middle ground.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Great people to build your new home
- Anonymous
- Verified HomeBuyer
- February 25, 2020
- Rosharon, TX
Highland Homes provided great service during and after the sale. The usual issues that arise in a new home build were addressed promptly. Mostly the quality of people we worked with we’re just excellent. Would certainly recommend to a friend.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Beautiful
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Anna, TX
We appreciate the professionalism, patience and immediate attention to any issues we raised. We are enjoying our beautiful home and we are forever grateful to team highland homes for making this a beautiful reality. Thank you.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Gorgeous home and great quality for the price.
- Anonymous
- Verified HomeBuyer
- February 06, 2020
- Little Elm, TX
Gorgeous home and great quality for the price.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
Great team to work with
- Anonymous
- Verified HomeBuyer
- February 05, 2020
- Leander, TX
The team we worked with at Highlands Homes were very responsive to our needs and issues.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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