Highland Homes Reviews

Highland has been very responsive to our needs. We have been a little disappointed in some workmanship issues although Highland has responded to all of our requests and fixed everything we have asked to be fixed. This is the first time we have built a new home so it is possible our expectations were too high.

Boyd and Jimmy did what they promised to do to make buying from Highland trustworthy! I Love my new home!

I trouble say that Sue and Spencer and everyone else helped right away with anther needed done! I have to say this had probably the best experience I’ve had from building to buying g existing. The o oh. Complaint I had are the cheap door knonbs. The cheap fiberglass in the barren of the shower I would take a house of this. Calibrlber would have put nicer fixtures in ah half a million dollars, you should her a house with nicer fixtures. But o their thank that everyone wa wheezy!over all I’ve been very a Happy with HH

I had a very positive experience with the Sales person Sia. Not only was he was very knowledgeable about the build process but was very helpful and understanding. Sia went out of his way to accommodate our needs which was very refreshing. I cannot thank Sia enough for working with us and for his helpful nature. The construction build process was a little disappointing since they changed 3 construction managers on us from start to finish. The quality of construction especially during framing process was not good. Several build issues that were called out by the third party inspection report were not fixed even though I was given assurance that it was fixed. The issues were carried over towards the end of the build process and were challenging to fix them at the final stage. The architectural part of the floor plan could have been better in some areas like Master Bathroom, cabinets and front entrance. I strongly encourage for the architects to take a hard look and make improvements. Thanks to construction managers Tim J and Ryan A for being helpful and making appropriate suggestions. A very special mention to construction manager Ryan A for an amazing personality and being helpful and accommodative. ... More

After dealing with a horrible builder (Centre living homes) Highland homes was a breathe of fresh air. I highly recommend them customer service was incredible.

Everything was great but Highland could use better trades. There are too many redos that cost Highland or the buyers money. They can get real lazy and it shows. If Highland doesn't demand perfection from its trades, it may start to have a negative reflection towards Highland due to the cost of the home vs some of the lack in workmanship by its team of trades.

Enjoy working with Mike and Makenna. Very responsive. We're having some minor issues with the house now and Makenna is getting them addressed. Appreciate the Highland Team Elyson @ 80ft section.

The over all experience was good,

Overall Good, but sometimes i feel the responsiveness to issues is too slow

I am still waiting for light fixtures that were broke and another cracked, a crack I. Window front door repair and paint of shutter. I had one follow up but now nothing. I know they are busy just would like updates

They were all Very honest.

The purchasing experience was easy. Wish there was a way to see upgrade options and costs when purchasing. Wish HOA rules were available before you decide to purchase aa they are very restrictive. Mostly my disappointment came from the condition of the home when we moved in. If you buy - Don’t expect a decent construction clean. I have never worked so hard to clean a brand new house. It is obvious that contractors and cleaning crew lack any attention to detail. Almost seems like they don’t care about their own quality. Contractors leave trash and empty water bottles etc on your property when they are near by or are on your property to repair. Total lack of respect. Love the house. Still working almost two months later to have it look as it should have when we closed. ... More

My salesman Hector was fantastic and very easy to work with. I would go as far as to say, if wasn’t for him, I don’t think I would have gone through with the build. The design center person wasn't very helpful. She was not aware of the costs of most choices and or upgrades which made it very difficult make choices and trying to stay within a budget when we are only allowed a certain amount of to me in the design center. The choices are limited. Our particular floor plan, we weren’t allowed to do similar features like waterfall edge on the counter tops or a decorative hood vent in the kitchen. If I had known that from the beginning I might not have bought the home. 600k plus home and I have an apartment looking hood vent. Most items in the design center are extremely overpriced. 7-8k for moen black faucets and fixtures in 2500 sqft is massively overpriced. Most items in the design studio are just as overpriced. I easily overpaid for the house by about 75k. Spending nearly 150k over the base price (even with the builder incentives) was definitely not part of my thought process going into the build. The builders lender appraised at purchase price to approve the loan, but I’m not so sure it would sell for what I purchased it for. I don’t ultimately ever plan to move so I’m content with the house, but think there were things that could have been done to increase the transparency. In the end the quality is decent and the cost is over priced. I don’t feel like I will have quality issues like with some other builders so that does give me peace of mind. The best part about the house is the layout. One of the best layouts I have seen in any model regardless of price. Also, the tall ceilings standard was a really nice touch. ... More

Very responsive to any and all issues, very friendly staff, nice home. Overpriced considering the finishes, etc…the price of being in this area.

Great buying experience. Had some issue with quality but all resolved with some time.

It’s been great experience

Lovely home. Could seem a bit rushed. Very responsive.

great home building company with exceptional customer service

Buying experience excellent but too many amenities were upgrades. Superintendent not as attentive once you’ve gone to closing. No real follow through.

Overall they are very good, a pleasure to deal with. Afer purchasing the house, we've found some materials that lack quality, small items, but they should pay mor attention to those details

Overall a great experience. I thank you.

Overall a great experience. My biggest issue are the following; 1. The amount I paid for my home and the space .. houses are just so close to each other. Literally the home behind me is in my backyard… I can’t even have privacy. I paid way too much money to not have some sort of privacy. I know that on me as well because I should have pick a home that didn’t have the neighbors in the backyard. Ridiculous for the price though. 2. Workmanship- for the most part ok but ton of area that have paint issues (not enough coats of paint), damage to doors (scuffs, paint drips) and under the sick multiple holes in the wood where it seems like someone was confused where the hole needed to be. Put a new piece instead of leaving that messed up piece there. I spent too much money on this home for it not to to have detailed oriented work done. Love the house but, when I see these minor things it really works me. ... More

Buying experience with Highland Home's sales and finance team was great, the construction manager was accessible too... Less stress compared to my previous buying experience. My home floor plan is functional(living and kitchen area) and easy to decorate. The exteriors are well made with high quality materials, with water efficient sods. However, like every new home these days the interior finishing quality isn't that great. The paint quality is poor, you can't wipe off stains without doing touch ups. The toilet water systems are old-school and not efficient. The doors are not tight enough allowing energy losses mostly in the attic areas. I believe some of these issues could be avoided if you build from scratch, you can pick energy efficient items. The warranty respond team can do better. Overall my buying experience was great and i highly recommend this builder. ... More

Everyone I have worked with at Highland has been great, and the after sale responsiveness, when there have been issues have been great. I would say a couple of their trades are lacking. Small things like the front door knob falling off, while an easy fix, is a little frustrating. My one major complaint is on the interior paint. The quality of work is sub par, and even the lightest bunk against a wall causes scuffs. I believe this is due to the use of flat paint and also very things spray application. I have a feeling I will need to have the entire interior repainted, which is not going to be cheap. ... More

It has been a great experience doing business with highland