Highland Homes Reviews

Good experience overall, would recommend Xavier

This was my second time buying a home and it went very smooth. This was the first time I've had to sell a house and buy at the same time. Highland Homes was very flexible by allowing me ample time to sell our previous home, and was understanding when it took a little longer than expected during the COVID pandemic. Ethan was easily the best part of the buying experience. He was extremely responsive and transparent about the whole process.

Highland was very responsive when we had an issue needing repair. They followed up to ensure the problem was resolved.

We love our highland home! The first builder project manager we had did not send updates and we didn’t feel included in the building process. We had several glitches through the finance and closing processes with document recording, closing dollar amount, holding keys at closing over $50 that was a quality review issue on the title and finance side and last minute upgrades that had to be installed. When Jesse came in and took over near closing he has treated us not only fairly but has gone above and beyond to ensure everything in our home is satisfactory for us. Jesse was patient, fair, honest and we trust his word. ... More

The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.

As with anything there will be issues. Highland does go above and beyond to make sure that you, the customer is satisfied and happy with your purchase. Can’t say that about too many other builders.

I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well.

Quality builder. responsive. trustworthy people.

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

Overall, my experience was good. I decided to use an outside vendor for one of my walls to add collapsible doors and I wasn't able to install the doors before I closed, which would have been helpful for me as I had to pay to demo a brick wall which was 3-4K.

Good area and neighborhood

The only flaw in my house, the installation isn't thick enough I can hear my kids playing or talking even though room is on the other side of the house.

Love the home, but due to COVID, they took very long to come and fix a few issues with our home. Still waiting on things that haven’t been taken care of.

Jamie and Nick have been great they do excellent job. Been great experience but have notices some of the construction such as island seems to have been rushed for assembly. installation of small things such as door knobs are not installed adequately but fixed. Attic area is in Canterbury has safety issue, the builders do not put sufficient stepping area when going up attic ladder so there is potential for falling due to 45 degree step up to AC unit. Recommend builder at least put one plywood in attic on alternate side of attic ladder for safety.

Very pleased with our home. Very comfortable and satisfied. Surprised there were no spouting on rear roof over patio. That should not be an option; it is as essential as spouting on front roof.

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

Overall satisfied with the Purchase

Thank You

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head.

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you!

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.

My experience with Highland did not meet the level of quality I expected. The team is very attentive during the sales process, but once closing is complete, the follow‑up and customer support seem to disappear. Follow‑through is one of the most important parts of any home purchase, and Highland needs to remember that. The workmanship has the potential to be excellent, but only if the crews take their time and do the job correctly the first time. For example, I watched a worker remove a tree from my backyard. Even though he had bags of planting soil on his truck, he chose instead to fill the hole with dry dirt taken from the empty lot next door. Why weren’t the bags of topsoil used in my yard as intended? Situations like this undermine confidence in Highland’s quality and attention to detail. ... More

Overall, we are very happy with our Highland Home and truly love the house. The quality of the build is good, and as a builder myself, I can say the craftsmanship and overall construction met expectations. The sales process was excellent — smooth, professional, and easy from start to finish. That part of the experience was handled very well. Where things fell short was the customer service and punch-list process. Several items that were documented and supposed to be completed before move-in were not addressed. Some items were even marked as completed, only for us to discover they were not fixed and had to be added back to the list. Unfortunately, those items still have not been resolved. That inconsistency is the only reason this is not a 5-star review. The home itself is great, but the follow-through on repairs and communication could be improved. If Highland Homes strengthens the post-sale service and accountability on documented items, the experience would fully match the quality of the product they deliver. ... More