Highland Homes Reviews

The financing. Amy was amazing. She made everything very fluid. Would work with her again The builder Chris has been wonderful, working with us on every issue after sale. Also, Tanner, the warranty contact contact is always available for us. Great experience.

They kept us up to date during the whole building process (during covid) regarding shortages and delays. We were living out of town and they were very helpful and quick to respond when we had questions. Our construction manager sent periodic updates and pictures as well; she was extremely knowledgable about every question we had and every little detail. We would definitel buy from High;and Homes again.

Good quality sturdy home.

Great experience! Would highly recommend!

Highland Homes team from the original review meeting with the sales staff to the design and construction team - they were all highly professional. And, their watchword is "do whatever it takes to make it right"!! They follow that guidance throughout the entire process, from start to finish and even afterwards. Highly recommend to anyone including my best friends and family.

Be at ease. They walk you through every turn

From the day we signed the contract with Highland Homes, our experience with them was honest, sincere and ultimately, a pleasure. They responded quickly, they were helpful and always friendly, they were easy to deal with and allowed us to be a part of the entire process. From the salesman, to the design team, to the builder, to the closing, it all went very well. In fact, when it was all over, we sent everyone a Cheescake.

We love our new home and would recommend Highland to any new owner.

I don't know how things are with other builders, but my experience with Highland Homes was okay. I loved working with my sales counselor, who is hands on, attentive to details, and responsive.

Great communication… we had weekly updates while our home was being built. Excellent help with selecting paint colors, brick and stone for the exterior and the design center was great. Our new home is wonderful!

Greg & Tiffany were awesome. They answered all of our questions and went the extra mile to ensure everything was the way we wanted it.

A lot of empty promises are made about fixing items under warranty and there is no follow up. Almost 4 months into a new house and there is still a lot of items to be fixed. Also, cabinet door was fixed on the wrong side and they won’t fix it. HH forgot to put a water shut off in the garage. A lot of mistakes. Hoping HH will reach out when they see this review.

Jeff has been on only the best sellers we had in years. Great support and customer service! Kudos to him!

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Cabinet person had and awful disrespectful attitude

The salesperson (Jennifer) was outstanding throughout the entire process. She has continued to assist us during required follow up and issues that needed to be addressed. We had the typical issues that needed follow up and Chris has been great during the process of addressing any issues that required follow up by the builder. Our overall impression with Highland Homes is that they build a quality house and stand behind their product.

From my first contact with the sales team, to post closing the Highland team has been courteous, always helpful and very important - available whenever I had a question or concern. Special kudos to Kathi in sales and Dustin in construction. Extremely pleased with the quality of materials and construction.

We built with Highland because of their good reputation. We have had way too many issues. We have been residing in this home for about 2 months and we have had contractors here on multiple days for almost every week.

The seller and builder were top knotch! Very informative and invested in a successful house purchase for me and my 1st house. The house is beautiful and hit EVERY thing I wanted/needed with features I wasn't expecting.. Highly recommend

Great Quality and customer service

Todd, Ivonne, and Blake all worked together to make our home buying experience very easy and enjoyable. They were all there to provide support during the buying experience and then construction. Blake was always easy to work with and professional. He was easy to reach and was excellent at problem solving. He was one of the best I’ve dealt with in the 12 houses that we’ve built. Robert, has done a great job of taking care of the small warranty items after close. Reachable and professional and takes care of business. Overall we are very happy with the sales and construction of our new home.

Had to battle to get boulders installed for over a month because the contractors were running over my yard weekly. Home pro installed the clare smart system that hasn't worked right in the 3 months I have lived here. They are currently scheduled to come out for the 3rd time. If they cant fix it this time I'm at the point of asking for it be removed and to be reimbursed. A lot of small things that if done right the first time I wouldn't of had to spend my time off/while working making calls, scheduling, or waiting around for contractors to no show to get this or that fixed. Overall a very frustrating expierenece and its still ongoing ... More

Our house has had a large amount of issues during the building stage. We’ve mentioned them and some we were told they’d get fixed but never did. Now I’m dealing with a vinyl floor that is completely coming off.

Our project manager, Shane H., is a gem! He exceeded our expectations in every respect!

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete