Highland Homes Reviews

The buying process was great

Overall, the home is beautiful. But considering what we paid for the home, the small details should not have been overlooked. Doorknobs are crooked, gaps in the caulking between the floor and baseboards, doorframes aren't level, causing several doors not to shut properly.

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment

Cheaply made cabinets. Had wiring issues, split base boards, garage door issue, back door to the house howls when the wind blows and drainage issues in the back yard. For the price of the house you would think we would not have so many issues. I spent 100k less for my last house and never had this many issues.

I moved in the end of April and have put in 2 request for repairs and haven't heard back. I had a crack in the master tub when i moved in and my vanity draw has fallen out.

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

The buying experience was excellent, but days later after we closed started seeing a lot of issues. The biggest issue was our backyard not draining very well and started killing the grass and Highland didn’t want to do anything about it, saying they don’t warranty against puddles, but they weren’t ordinary puddles. However, they did finally fix the issue. The other major issue had to do with our glass back door. It has scratches in the glass that Highland will not fix, because it’s cosmetic. I know that we didn’t put the scratches there, it happened during the build. We missed it during our final walk through, because the builder concentrated us on the inside of the home. Highland did not due a thorough inspection. Definitely spent the money for an inspection!!!! We deserve our back door fixed because we did not do that, but they will not! ... More

i have noticed many cracks in my home mainly at the window corners. they gave me a colour but still its brand new home. there should not be even one spot to criticize. door locks were all loose, door lock is not aligned properly, if you call them for repair they show in time.

Hello, we had high expectations as to the quality of home and work it will be done to the home we bought in detail from wall caulking to door paints etc. The drain was already clogged in master. No proper inspection is done. Builder claims someone came after their inspection and dumpped some garbage so funny. I asked for report showing the master bath is inspected. The water does to the corner and stacks the board they are using is not level this is very basic to make sure to turn on the water in the shower and make sure it properly drains and doesnt stack in the corner. They clearly failed and now they want to break everything up and reopen the base and properly level it and redo the tile work on the walls and rehook up the door this is just nuisance in the middle if school year. They have answers for everything just doesn't make sense ... More

I’ll start with the positives and say the ladies (Debbie & Lindsay) in the sales office were amazing. Best experience we had when it comes to home-buying. They were on top of their game and pleasant to work with. Doug Dreiman was great and continues to answer our questions three months after closing. However, we’re disappointed with our home experience after closing. Most service requests have been fulfilled in a timely manner. However, there are details in and outside our home that lack quality and remain to be resolved. We flagged issue before closing that were told were resolved but were ignored. WE have trusses sticking out on our roof and told that’s just what it is. The white trim boards in our home were poorly installed with nails and blemishes that are noticeable. We had a used dishwasher in our home that was registered to someone else, were told no reason to cover up the cracked grout on the foundation because it will crack, and found a broken shower rod in a restroom but was told it’s better to buy one ourselves. Three months into our home and we’re still waiting on items we flagged before closing. I would highly recommend not to close or sign till the house is to your liking. I would also recommend hiring your own inspector, not sure if Highland resolved issues on their inspection report. ... More

Lot of plumbing issue, I had lot of high expectations from Highland homes.

The loan process was very smooth and easy.

We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes!

congrats to our Sr. Construction Manager, we was really awesome.

I came to Highland Homes after I heard great reviews and rave about them. My buying experience was good. Very transparent and prompt team. My experience with quality of material is horrible. I literally have issues with everything. From tiles to flooring. Paint to cabinet quality. Cleaning was off when we entered. From day 1 onwards I am chasing someone to fix issues and its more than 2 months now and issues still exist. Its my weekly task to log complaints and coordinate with multiple people to fix issues. Very bad experience on my first home.

Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.

Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we were told by our project manager that Highland Homes has been experiencing this due to a new code being passed. They sent an electrician and he “assessed” both the dryer and their breaker. They “swapped out” a breaker and left it at that. The dryer continues to trip the breaker and they have now pivoted to asking that we either replace a wire on an appliance that was previously working perfectly, or better yet, have that wire completely removed, making it a fire hazard. The luster of being a new homeowner via Highland Homes has quickly faded. So be warned if you expect them to live up to their word. It truly is a shame that people operate this way, especially after such a meaningful purchase, but these companies are always ultimately out to make a profit and look the other way when held accountable. Highland Homes Monterra Fate, TX ... More

My experience in purchasing a home with HighLands homes has been exceptional with the Sales rep. at WoodForest however not so well since the workmanship and quality build has been very poor and am highly dissatisfied since the many sub contractors hired on lacked experience, quality build, workmanship, poor judgment. These contractors did not care about their job, they just came in to do the bare minimum and left to goto the next job. I monitored my home build daily. I would come on site over see the build, take pictures on the progress of the build and saw so many mistakes these contractors were doing, some of which these contractors should have been fired on the spot. ... More

Do not trust, don't sign documents until they finish the final walk through issues

no comment, not happy with my finished product

Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.

Highland homes are extremely beautiful. And their reputation is stellar. Our project manager Julio couldn’t have been more helpful and professional, hands-down, so knowledgeable and helpful during the process. Our home is built, impeccably worry free. The only reason for the four stars on the overall buying experience (because everything else is 5 stars). This is not our first time buying a home, nor our second or third time. I was a bit baffled and disappointed that no one from the sales team or Highland homes itself sent a thank you note with a gift to the buyers (us). I have never purchased a home and all my days and all my years where we were not thanked afterwards with some kind of thank note and a gift basket a bottle of wine cookies, something. To be honest, I was very surprised. That should change right away. Other than that, we absolutely love our home! And we love the area as well. Couldn’t be happier!! ... More

Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home

Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.