Highland Homes Reviews

Mike S, our builder, was genuine and approachable. It made no difference as to the degree of the issue, small or large. When I had an issue, he was quick to contact me for the relevant details and diligent to follow up until the issue was resolved. Frankly, I had never experienced such attention to resolving issues. Highland Homes has earned an A+!

The entire process was an absolute pleasure. They’re were some hurdles with my selling process and this team was so very patient. They treated me like a person and not just a buyer. I really appreciate it.

They care about the quality of homes they build and ensure the homeowner's needs are met from beginning to end. We looked at 8 other builders before going with HL. I am glad we did

Don't move in until all issues are resolved!!

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

Cheap quality product used. Unfinished work every where.

The buying process was great

We had a wonderful experience with Highland Homes. I would definitely recommend buying a home with Highland Homes.

The build process went very smoothly especially given that I was out-of-state and only able to visit a couple of times. I think that this was largely due to the sales counsellor, designer and construction manager. The sales counselor in particular was always reachable and responsive to requests for information, offering suggestions, and discussing/implementing changes. Mine was a Spec house and I am very happy with the designer's choices of those details that I would otherwise have had to make. Overall, the workmanship and materials are excellent - any reservations I have are pretty inconsequential. Based on my experience I would say that buyers of a Highland home can expect a responsive team that will deliver you a house that you will be happy to call home. ... More

Overall a good experience despite the delays in materials. Not Highlands fault. Dealing with the design center was a bit of a cluster. Overall , would build with Highland again

This is my second Highland Home that I have had built in the last 10 years. There is no other company I would trust to build my dream home. Everyone that I worked with was great and went above and beyond to deliver for their buyers!

Excellent customer service and value for money

I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.

Great team. I am so happy with Cece, Andrew, Fran and Jack. They are the best!!!!!

Lesli, Seth and Michael took care of us every step of the way. My husband and I wanted lots of "extras" so they even shared ways to make our home more spectacular. I would do all again with this group of people. Thanks for hiring such a wonderful team!

I would have liked more communication and honesty on what we were being told.

Highland uses all the spaces in your home. Extra closets and storage are everywhere in this home.

Buying my home with Highland has been one of the best decisions I have made In my life. We are in love with our new home, and we have Highland to thank. Thank you, Highland Homes!!!

Love my highland home! Can’t wait to buy another!

Always there to help with a problem. So proud of our home.

We built during the pandemic. When most builders were taking shortcuts, 12+ months to build and changing contracts, Highland Homes stayed consistent with their original promise to the best of their ability. They also had great upgrades and options to choose from that made our house really stand out from others in the community. We feel like we got a quality home vs. a cookie cutter one. The only downside to our process was the lack of communication from our project manager, which required numerous escalations just to find out what was going on with our home. Other than that, we would highly recommend. ... More

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

Julio managed our home's build and did an excellent job. He is quick to respond and truly cares about the homeowner's experience. He made everything incredibly easy and it still taking care of minor items we request help with even months after moving in. Julio alone has made us highly recommend Highland Homes to others and will make us a repeat customer for our next home in the future. Thank you Julio!

Highland homes is really good and very responsive so faar we liked the quality of the construction