Highland Homes Reviews

I LOVE Highland Homes builders. And I definitely LOVE Highland- Bridgeland Central Townhomes. They’re so elegant

My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some windows being a crack open. No actual cleaning of the cabinets / floors, and the 8k we paid in window shades was done, and it was just a disapointing end to a rather great experience otherwise. The other thing is the amount of issues that were missed during the walkthroughs, which I can take blame for. We had some water leaking from our master shower, we had a couple of irrigation leaks for our sprinkles, and a lot of nonsense issues that you have to call customer care for to have taken care of on a work order. They do respond timely, but to have 8-10 work orders after you move in just adds to the stress. Seems as though the trades install things, but don't actively test to ensure everything is working correctly. My advice to Highland is that if you have customers who are moving into $700,000+ homes, make them feel like you cared enough to have them ready. ... More

The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.

We love everything about our new home. We loved everything about the process leading up to purchasing it as well. The only issue we had with Highland at all was their lender Beau, who worked up all of our information wrong because he admittedly was preoccupied while taking phone calls with us and it almost cost us dearly.

I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.

Quality of build is great. Materials do not feel cheap like other builders.

Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.

During the first month I’ve lived in the brand new house. Finished building October 22nd, closed on the house October 24th. 1. Bathroom light stopped working 2. Shelf in pantry fell apart 3. Electrical issues from the front porch plug. Doesn’t work, even after I reset the circuit breaker. 4. Still don’t get mail here OR able to find on maps. 5. The design of the back yard makes it flood. The water drains in the back are not where the water flows through so I just have this big puddle and mud section of my yard. I wonder what’s next.

My first home in TX was a Highland Home. I later moved to another new build by a different builder. What a step down that was Although the new home was more expensive, the quality of the finishing left a lot to be desired. Drawers were noisy, appliances cheap, we had several warranty requests, much more than we did in our Highland home. When we started looking for a home again, our first stop was Highlands. We are very satisfied with our decision and we love our new home. Will I buy a Highland home again? Absolutely!!!

Highland homes is very responsive. We love our new home.

Working with Highland has been a great experience. They truly care about their customers even after the purchase is complete. We love our new home and highly recommend Highland Homes to anyone looking to purchase a new construction home.

Builder Drake was a pleasure to work with and very responsive. Only complaint was lack of disclosure that knobs and handles a charge control. Certainly would have executed that if told of this issue

The entire experience has been great. When issues arise they are quickly addressed.

Highlands builders are competent and build high quality homes .

As a home buying experience Highland was able to answer any questions, great neighborhood and amenities. Some work was an issue in the beginning, but was quickly fixed! Overall, very satisfied with our home.

Good experience. Project manager was great. He was and still remains very responsive to any inquiries. I have enjoyed my purchase, other than one event, which was not the fault of the builders.

We had an amazing time with our Highland Home building experience. Our construction manager, Jonathan, was great, despite the supply chain issues we dealt with in 2021-2022. He is kind, funny, and really knows the industry! We do think things could have been accelerated but with the crazy market, I can only imagine what the builders, realtors, and everyone else involved had to deal with. Our sales person, Kristi, was phenomenal and just sweet in all ways. I could tell the ENTIRE time she wanted what was best for our sweet, young family!! The worst part was our Design Center experience. Unfortunately, Highland does not have their own Design Center & uses IBB Design in the Dallas/Fort Worth Metro. The people at IBB are very rude and NOT reflective of Highland as a builder themselves. This would be my biggest recommendation- have a Highland Design Center!! I would consider building with Highland again, but may want to understand who their designers are prior to signing. Yes, the designer was that bad that I would not want to build with Highland again for that reason. Otherwise, I LOVE Highland Home's floor plans, value, and that they are employee owned! ... More

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More

We are very impressed with the process from the beginnig of the construction to handover. Ashley and Caleb did a good job in each and every steps of the building process.

Overall we had a great experience working with Highland Homes team here at M3. Our construction manager, Blake did a fantastic job overseeing the construction of our home from start to finish. We will continue to recommend Highland to friends and family as a reputable builder.

Our builder and sales experience have been impeccable. Both Kris (builder) and Lane (Sales) were incredibly responsive to our needs. We would absolutely recommend Highland Homes.

I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and they’re having a home built in San Antonio, Texas as I write this review. There completion date is February 2023. I will always support Highland Homes as the best builder, but please check on the those sub-contractors after each phase (Construction Manager). ... More

We had a great experience working with Highland Homes and the entire team at Santa Rita Ranch, including Amy, Jake, and Larry. They were kind, courteous, responsive, and made us feel heard throughout the process. There were some hiccups and long delays as a result of some construction team turnover, but we were able to work through those and are happy with the final product.