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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2971 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Very responsive & friendly
- Nancy M.
- Verified HomeBuyer
- April 15, 2021
- Aledo, TX
Easy to work with & corrected things I saw in my home that bothered me
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Building rep was great
- Glade W.
- Verified HomeBuyer
- April 15, 2021
- Katy, TX
Highland stands behind there product.
Total Score 5
Quality 4
Trustworthiness 3
Value 5
Responsiveness 5
Very Smooth Process From Start To Finisih
- Donald G.
- Verified HomeBuyer
- April 15, 2021
- Aubrey, TX
We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase ...
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Highland Homes - This was our second time building a new home.
- Nicholas R.
- Verified HomeBuyer
- April 15, 2021
- Argyle, TX
This was our second time building a new home. First was with a custom home builder and second was with Highland. We had a far superior experience with Highland. Aleasha and Michael were both wonderful to work with and helped with all questions and requests along the way. We would build again with Highland if the time ever arose. Thank you!!
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - Highland homes’ plans really stand out with the high ceiling
- Anonymous
- Verified HomeBuyer
- March 09, 2021
- Katy, TX
Highland homes’ plans really stand out with the high ceiling and open floor concept.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
The Highland experience is everything!
- Emily H.
- Verified HomeBuyer
- March 09, 2021
- Katy, TX
From the initial meeting with the sales rep to the final walk through, everything was easy. The sales person worked hard to get me what I wanted as far as the design budget went, so I didn’t have to sacrifice a lot as a single mom. My builder emailed me weekly to keep me in the loop as the building process progressed and was responsive to my questions or concerns. Highland has so many upgrades that are part of their standard package. I absolutely love my home!
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Excellent Experience w/ Highland!
- Allan S.
- Verified HomeBuyer
- February 17, 2021
- Argyle, TX
The Highland team was great. We were having difficulty selling our home and could not get into our Highland home until it sold. Unfortunately, we had a very negative experience with a realtor, which greatly contributed to this issue. Highland was very understanding and flexible with allowing us additional time to get a new realtor and we were able to sell our home! As far as the builder goes, Garrett was awesome! He provided excellent communication by sending a weekly progress report on the progress of the home and promptly follow-up on any questions or concerns we had.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
no comment
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Conroe, TX
Liked the staff and home
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Sales Team and Project Manager were outstanding to work with during the entire process
- Kathy B.
- Verified HomeBuyer
- January 06, 2021
- Lantana, TX
Overall the experience was great, due to Covid things got delayed but that was understandable and in the end I feel we closed on a pretty great home. Are there some things that the quality is not what we expected, definitely but hopefully Highland will work through them with us
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - I love my new home.
- David W.
- Verified HomeBuyer
- December 08, 2020
- Manvel, TX
I love my new home. It was worth the minor issues with workmanship when moving in.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
Prompt and attentive
- Kevin W.
- Verified HomeBuyer
- December 03, 2020
- Celina, TX
They were very quick to respond to any requests and thorough in their responses.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Highland Homes - The person assigned to our home, was not only professional and
- Jerome S.
- Verified HomeBuyer
- December 01, 2020
- Celina, TX
The person assigned to our home, was not only professional and knowledgeable, he was very caring and genuine in addressing all of our concerns and answering the 100 questions that kept arising. Also, is response time with follow-up was impeccable.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Very responsive and attentive
- David G.
- Verified HomeBuyer
- September 16, 2020
- Rockwall, TX
Great company to work. Every part of the deal was a great and easy experience. Financing through Highland homes was the best thing we did
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Highland Homes is an excellent builder
- Anonymous
- Verified HomeBuyer
- August 25, 2020
- Lantana, TX
I would definitely recommend Highland Homes to build your house!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 3
Very pleased with Highland Homes
- John P.
- Verified HomeBuyer
- January 07, 2020
- New Braunfels, TX
Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
My New Highland Homes Home
- Alan V.
- Verified HomeBuyer
- December 18, 2019
- Cypress, TX
Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very ...
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Highland home team for The Grove is A team.
- Sam C.
- Verified HomeBuyer
- September 03, 2019
- Frisco, TX
Highland home team for The Grove is A team. Sales manager/construction manager are great to work with.
Total Score 5
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Highland Homes - Great experience and level of professionalism.
- Isiaka A.
- Verified HomeBuyer
- August 13, 2019
- Manvel, TX
Great experience and level of professionalism. Made the experience seamless.
Total Score 5
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Great Ground Forces
- Robert L.
- Verified HomeBuyer
- July 18, 2019
- New Braunfels, TX
We had a great experience with our salesperson. She delivered everything she promised and she was a great help with understanding the process of building with Highland. The project manager did an equally fabulous job. He listened to our concerns and went above and beyond to deliver what he could. Past those two it was sometimes a struggle to get answers or help with the things we wanted for our house. For the new home buyer I would recommend making a list of the things important to you, floor plan, finishes, outdoor space, to name a few. Look at all possible plans and work hard at the ...
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
So Far So Good!
- David T.
- Verified HomeBuyer
- July 09, 2019
- Aubrey, TX
Only been in the house for 4 weeks but seems to what we hoped for!
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Satisfied home buyer
- Richard H.
- Verified HomeBuyer
- May 21, 2019
- McKinney, TX
Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - Great experience
- Anonymous
- Verified HomeBuyer
- May 15, 2019
- Forney, TX
Great experience
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Great
- Willis Gerardo P.
- Verified HomeBuyer
- July 24, 2025
- Katy, TX
Excellent and easy going journey. Andrew is awesome in customer service understanding home owner concerns and acting in consequence
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 2
Great at helping with repairs
- Anonymous
- Verified HomeBuyer
- January 03, 2025
- San Antonio, TX
We have moved into our beautiful home and love it very much We have had some issues here and there but that’s to be expected in any new home but they come immediately to resolve or fix any issues right away this has been amazing on their part. The accommodations for making my home for my needs has also been amazing and greatly aapreciated
Total Score 5
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Would purchase from Highland again
- Kathryn M.
- Verified HomeBuyer
- September 25, 2024
- Aubrey, TX
Terrific experience going through the process of a new build. The construction supervisor, Geoffrey, was fantastic and communicated promptly.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
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