Highland Homes Reviews

Completely pleased. The builder was fantastic throughout the entire process. The quality of the house is unparalleled. Every detail was seen too. This builder get my fullest and highest recommendation to anyone looking to buy a home!

Sales process was very positive. Building process less so. Great building superintendent assigned to build. Midstream he quit for a new builder. Replacement hood but not aware of all issues that had been agreed to. Supply chain issues. We have been in house for 7 weeks and still don’t have key appliances. Follow up on punch list is weak. Overall house is great. Pleased with build but frustrated with follow up. Too many “the other guy did it “ excuses. Someone needs to take responsibility. Can’t always expect us to believe that the other guy is so irresponsible. Who chose the other guy? The builder did!! Sick of supply chain issues. ... More

There were promises made and not kept. The work to complete the home continued after we moved in. We’ve had several warranty items that needs addressing, one item we’ve had a visit 3 separate times. Bath is still not complete nor have we had a final cleanup. I will take responsibility for signing off on completed items but I was relying on trust and word being kept.

Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.

Overall Excellent Customer Service throughout the building process

I’ll start with the good. Ethan, the sales manager was awesome. He seemed to care, took the time to answer questions and even sent us updated pictures. Hank, the loan officer was very helpful and informative and answered all of our questions. Now for the bad. We had 3 different construction mangers. So things were missed every time there was a change in personnel. There is such a lack of communication. Tradesmen just show up unannounced and whenever they want. The affidavit when we moved in was “to take only two weeks” is still not done 4 months later. We still don’t have the official affidavit copy that we have asked for several times. The craftsmanship is not good and it doesn’t even seem like they care. When they come and “fix” something, it’s not fixed, it just “looks” better, but not properly done, and then something else gets messed up and we start the process all over again. Tradesmen just randomly show up unannounced, but when there is a scheduled time, they don’t show up at all. So much of my time has been wasted by tradesman that can’t get the job done. We had so many issues with the tile work, cabinets, painters, brick issues and so much more. I can never get the construction manager to give me an answer, let alone support for the fixes that need to be made. I have to continue to just randomly email to get something done that was on our affidavit. The saddest part, is that I would never refer this builder to someone else. This was supposed to be our forever home, I feel they have taken that away from me and don’t even care. I can’t even been to describe the level of frustration and saddened we have felt over this. We feel like no one cares about what the end product should be or what it has made us have to do to get things done. ... More

DO NOT BUY A Highland Home. Highland homes built us a shoddy substandard house. We have been filing warranty claims several times a week since we moved in due to all sorts of problems. We closed almost two months ago and still can’t use our kitchen cabinets. We paid for so many upgrades, not only were the materials cheap but the labor/install were shoddy, sloppy, careless, just outright unprofessional. The builder told us this is how it is in San Antonio. They will never be as good as the Dallas area. We should lower our standards/expectations. How comforting! We bought brand new homes before from other builders and remodeled a couple of homes. We never seen such shoddy substandard work ever. Even my husband's DIYs are better. The trades here are an embarrassment to the industry. They have no shame in building crappy houses. ZERO standards. The so-called professional painters don't use blue tape and tilers don't use spacers. Our kitchen backsplash looks awful and our cabinets are not usable. The shelves are cut too short and several of them started peeling before we even moved in. Scratches and dents everywhere on countertop, doors, trims, appliances, and messy paint jobs. You do not get what you pay for. If you want to be disappointed and deal with incompetent workers on a weekly basis, then buy a Highland Home. ... More

I do not know if I have enough room. 1. Fireplace was not put in correctly and whoever put it in bent some things so it looked like it was in correctly. 2. Tile is cracked and covered up with paint to look as if not cracked. 3. Side of house was not finished and had a hole in it (we had to fix it) 4 We paid for an extended patio (16,000$) and they did not brick in the back! It looks so cheap it is embarrassing to have people over. 5. Light fixture in entrance looked like the one we ordered but it was a much smaller version and have yet to get the one we ordered (was this done on purpose thinking we would not see the difference?) 6. Guttering in the back of the house...well there is none and when it rains, the rain makes a big hole in the yard. 7. The black fireplace tile was done incorrectly and it is off center. 8. Paint missing on the inside and outside of the house and no one will give us the name of the paint so we can get it and fix it ourselves. 9. No one will give us a manual and you cannot find one online to "fix" our air conditioner/heater so that we might adjust the temperature. I want to add that Don and Linda are great... ... More

The communication with building foreman was great!

Team was always on top of the new home building process.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

Overall a great experience with building. Construction manager was on top of most things and good build out. With the rush towards the end we didn’t get the full ready to move in experience. We still have a few things that need to be worked on.

Everybody we worked with was very nice and really helpful and always got back to us. Customer service is important and Highland homes has it down.

My husband and I were looking for a "forever home" to grow our family and raise our kids. We weren't happy with what we found in the market so decided building was the right choice for us. We interviewed a few different builders in various communities and fell in love with Highland Homes at Davis Ranch. We were able to find a lot and a floor plan that met 100% of our needs. The process was very straightforward and easy from the day we signed our contract to the day we moved in.

Amazing experience! Would definitely recommend to friends and family!

Everyone was easy to communicate with.

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact us to resolve our issues, but promises are rarely kept. Regarding the items that have been successfully completed, it was only after we kept sending message after message that the work was addressed. We still have a handful of things to be addressed with a promise made last week that "these will be completed this week". We are still waiting and frustration is mounting. ... More

Quality of materials used the tall windows everything about my house is beautiful everybody that steps inside my house loves it great job highland Homes.

At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.

Dustin went above and beyond

I really can't say enough. They were great!

The whole team were great, kept sending me updates, pictures… great team from builders to the mortgage Thank you all

Wonderful experience! Really appreciated the team that built my house, especially my construction manager Luis!

They over promise on home buying experience

Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.