Highland Homes Reviews

I don't know how things are with other builders, but my experience with Highland Homes was okay. I loved working with my sales counselor, who is hands on, attentive to details, and responsive.

Great communication… we had weekly updates while our home was being built. Excellent help with selecting paint colors, brick and stone for the exterior and the design center was great. Our new home is wonderful!

Greg & Tiffany were awesome. They answered all of our questions and went the extra mile to ensure everything was the way we wanted it.

A lot of empty promises are made about fixing items under warranty and there is no follow up. Almost 4 months into a new house and there is still a lot of items to be fixed. Also, cabinet door was fixed on the wrong side and they won’t fix it. HH forgot to put a water shut off in the garage. A lot of mistakes. Hoping HH will reach out when they see this review.

Jeff has been on only the best sellers we had in years. Great support and customer service! Kudos to him!

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Cabinet person had and awful disrespectful attitude

The salesperson (Jennifer) was outstanding throughout the entire process. She has continued to assist us during required follow up and issues that needed to be addressed. We had the typical issues that needed follow up and Chris has been great during the process of addressing any issues that required follow up by the builder. Our overall impression with Highland Homes is that they build a quality house and stand behind their product.

From my first contact with the sales team, to post closing the Highland team has been courteous, always helpful and very important - available whenever I had a question or concern. Special kudos to Kathi in sales and Dustin in construction. Extremely pleased with the quality of materials and construction.

We built with Highland because of their good reputation. We have had way too many issues. We have been residing in this home for about 2 months and we have had contractors here on multiple days for almost every week.

The seller and builder were top knotch! Very informative and invested in a successful house purchase for me and my 1st house. The house is beautiful and hit EVERY thing I wanted/needed with features I wasn't expecting.. Highly recommend

Great Quality and customer service

Todd, Ivonne, and Blake all worked together to make our home buying experience very easy and enjoyable. They were all there to provide support during the buying experience and then construction. Blake was always easy to work with and professional. He was easy to reach and was excellent at problem solving. He was one of the best I’ve dealt with in the 12 houses that we’ve built. Robert, has done a great job of taking care of the small warranty items after close. Reachable and professional and takes care of business. Overall we are very happy with the sales and construction of our new home.

Had to battle to get boulders installed for over a month because the contractors were running over my yard weekly. Home pro installed the clare smart system that hasn't worked right in the 3 months I have lived here. They are currently scheduled to come out for the 3rd time. If they cant fix it this time I'm at the point of asking for it be removed and to be reimbursed. A lot of small things that if done right the first time I wouldn't of had to spend my time off/while working making calls, scheduling, or waiting around for contractors to no show to get this or that fixed. Overall a very frustrating expierenece and its still ongoing ... More

Our house has had a large amount of issues during the building stage. We’ve mentioned them and some we were told they’d get fixed but never did. Now I’m dealing with a vinyl floor that is completely coming off.

Our project manager, Shane H., is a gem! He exceeded our expectations in every respect!

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

Mike S, our builder, was genuine and approachable. It made no difference as to the degree of the issue, small or large. When I had an issue, he was quick to contact me for the relevant details and diligent to follow up until the issue was resolved. Frankly, I had never experienced such attention to resolving issues. Highland Homes has earned an A+!

The entire process was an absolute pleasure. They’re were some hurdles with my selling process and this team was so very patient. They treated me like a person and not just a buyer. I really appreciate it.

They care about the quality of homes they build and ensure the homeowner's needs are met from beginning to end. We looked at 8 other builders before going with HL. I am glad we did

Don't move in until all issues are resolved!!

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

Cheap quality product used. Unfinished work every where.

The buying process was great

We had a wonderful experience with Highland Homes. I would definitely recommend buying a home with Highland Homes.