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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2930 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great Sales experience but not so much the builder side
- Stephanie P.
- Verified HomeBuyer
- January 16, 2025
- San Antonio, TX
I’ll start with the positives and say the ladies (Debbie & Lindsay) in the sales office were amazing. Best experience we had when it comes to home-buying. They were on top of their game and pleasant to work with. Doug Dreiman was great and continues to answer our questions three months after closing. However, we’re disappointed with our home experience after closing. Most service requests have been fulfilled in a timely manner. However, there are details in and outside our home that lack quality and remain to be resolved. We flagged issue before closing that were told were resolved but ...
Total Score 5
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Not good- Plumbing issue.
- Anonymous
- Verified HomeBuyer
- July 25, 2023
- Celina, TX
Lot of plumbing issue, I had lot of high expectations from Highland homes.
Total Score 5
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Closing and signing all the paperwork was great!
- Vincent M.
- Verified HomeBuyer
- October 26, 2021
- San Antonio, TX
The loan process was very smooth and easy.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Great Experience
- Peter H.
- Verified HomeBuyer
- December 01, 2020
- Austin, TX
We moved from out of state and were not able to visit during the majority of the build process. Lula and Javier both made this process seem easy and worry-free. After living in the home a couple months now, we are amazed by the quality of the build and still haven’t been able to find any issues. Every minor detail that needed to be corrected before we moved in was done so in time to keep the build right on schedule. Our next home will be build with Highland Homes!
Total Score 5
Quality 5
Trustworthiness 0
Value 5
Responsiveness 0
speed
- Alejandro G.
- Verified HomeBuyer
- October 30, 2020
- Austin, TX
congrats to our Sr. Construction Manager, we was really awesome.
Total Score 5
Quality 5
Trustworthiness 0
Value 5
Responsiveness 0
Known for quality but I didn't see it
- ANKIT B.
- Verified HomeBuyer
- March 24, 2022
- McKinney, TX
I came to Highland Homes after I heard great reviews and rave about them. My buying experience was good. Very transparent and prompt team. My experience with quality of material is horrible. I literally have issues with everything. From tiles to flooring. Paint to cabinet quality. Cleaning was off when we entered. From day 1 onwards I am chasing someone to fix issues and its more than 2 months now and issues still exist. Its my weekly task to log complaints and coordinate with multiple people to fix issues. Very bad experience on my first home.
Highland Homes responded:
Hi Ankit, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and I am pleased to hear that our team worked through these concerns with you to better help meet your expectations! If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 5
Quality 1
Trustworthiness 3
Value 3
Responsiveness 2
Fantastic job on our new home
- Tyler W.
- Verified HomeBuyer
- June 24, 2020
- Austin, TX
Highland homes did a fantastic job on our new home, responding quickly to questions and resolving issues quickly.
Total Score 5
Quality 5
Trustworthiness 0
Value 4
Responsiveness 0
Expecting something different? Maybe so, but try again.
- Alfredo D.
- Verified HomeBuyer
- March 21, 2024
- Rockwall, TX
Our overall buying experience was good. We were thoroughly informed about our options throughout the process and our sales rep always handled himself professionally, being plenty patient with any of our inquiries. Where Highland Homes becomes “just another builder out to make a quick buck” is with the integrity that follows moving in. Every builder misses things, but we figured that given Highland Home’s reputation, things would be different when it came to home repairs. We were wrong. We have been dealing with an issue concerning one of our appliances tripping a breaker. Initially, we ...
Total Score 5
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Low Quality Highland Home Build - DO NO BUY
- Pravin P.
- Verified HomeBuyer
- November 22, 2022
- Montgomery, TX
My experience in purchasing a home with HighLands homes has been exceptional with the Sales rep. at WoodForest however not so well since the workmanship and quality build has been very poor and am highly dissatisfied since the many sub contractors hired on lacked experience, quality build, workmanship, poor judgment. These contractors did not care about their job, they just came in to do the bare minimum and left to goto the next job. I monitored my home build daily. I would come on site over see the build, take pictures on the progress of the build and saw so many mistakes these ...
Total Score 5
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
No response to requests for unfinished work
- Saleem T.
- Verified HomeBuyer
- January 27, 2022
- Richmond, TX
Do not trust, don't sign documents until they finish the final walk through issues
Total Score 5
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Highland Homes - no comment, not happy with my finished product
- Leslie H.
- Verified HomeBuyer
- December 01, 2020
- Aubrey, TX
no comment, not happy with my finished product
Total Score 5
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
The Model Home
- Brittany M.
- Verified HomeBuyer
- June 15, 2021
- Humble, TX
Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.
Total Score 5
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Great home builder
- Debra E.
- Verified HomeBuyer
- May 28, 2025
- Denison, TX
This was my 2nd Highland home and it’s beautiful. Was completed ahead of schedule.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Beautiful home & reputation!!
- Danielle G.
- Verified HomeBuyer
- April 22, 2025
- Mesquite, TX
Highland homes are extremely beautiful. And their reputation is stellar. Our project manager Julio couldn’t have been more helpful and professional, hands-down, so knowledgeable and helpful during the process. Our home is built, impeccably worry free. The only reason for the four stars on the overall buying experience (because everything else is 5 stars). This is not our first time buying a home, nor our second or third time. I was a bit baffled and disappointed that no one from the sales team or Highland homes itself sent a thank you note with a gift to the buyers (us). I have never ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Joby
- Joby J.
- Verified HomeBuyer
- October 03, 2024
- Missouri City, TX
Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great Builders and very responsive!
- Francis N.
- Verified HomeBuyer
- February 09, 2024
- Manvel, TX
Going into our first home purchasing experience, Nick our builder really made us feel welcomed and well informed. He really went over every single detail of the home with us and addressed any concerns we had. Leading up to and after purchasing our home he's been very responsive on any concerns and definitely had everything taken care right away for us. I'd definitely reccomend Nick and Highland to any of my friends and family because of the great experience we had.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Beautiful homes. Fell in love with them and never looked for any other place.
- Monica S.
- Verified HomeBuyer
- January 02, 2024
- Cypress, TX
I LOVE Highland Homes builders. And I definitely LOVE Highland- Bridgeland Central Townhomes. They’re so elegant
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
A Brutally Honest Review
- Anonymous
- Verified HomeBuyer
- September 12, 2023
- Aubrey, TX
My wife and I recently built with Highland Homes, and they truly are an excellent production builder, but in this brutally honest review, they are, indeed, a production builder. Our builder was amazing, helped us with some custom requests, and the construction process seemed to go pretty seamlessly. The reason I ding them an overall star is for the closing process with the home. Nothing to do with their mortgage company, or any surprises, however the cleaning company they use to get the house ready for closing day was an absolute atrocity. We found window screens ajar outside, with some ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
We love our new home
- Jack M.
- Verified HomeBuyer
- August 06, 2023
- Sherman, TX
The home buy experience was very easy. It was less stressful then other homes we have bought. The quality of a Highland home is amazing. They take the time to show you how to operate all the modern convenience.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great House, bad lender
- Will S.
- Verified HomeBuyer
- December 06, 2022
- Aledo, TX
We love everything about our new home. We loved everything about the process leading up to purchasing it as well. The only issue we had with Highland at all was their lender Beau, who worked up all of our information wrong because he admittedly was preoccupied while taking phone calls with us and it almost cost us dearly.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great experience
- Zohora J.
- Verified HomeBuyer
- October 18, 2022
- Royse City, TX
I love my home. Everything looks really good. They are fixing everything I have asked them to fix. Reliable.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Quality of build is great.
- Thai P.
- Verified HomeBuyer
- June 22, 2021
- Katy, TX
Quality of build is great. Materials do not feel cheap like other builders.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Love the end result, Our Home.
- Epifanio S.
- Verified HomeBuyer
- April 22, 2021
- San Marcos, TX
Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Treated us like people not a transaction
- Ricardo G.
- Verified HomeBuyer
- March 09, 2021
- Wylie, TX
This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
Great house, but...
- Matthew S.
- Verified HomeBuyer
- November 07, 2019
- Richmond, TX
...we moved in two months ago and still have zero options for cable/internet. It’s 2019, the internet is not optional! Should have been ready to go before closing! Otherwise great house and great experience.
Highland Homes responded:
Hi ...
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 5
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