Highland Homes Reviews

Highland Homes made the home buying process very easy. Everyone from the builder to the loan officer were always available to answer questions. They made the process non stressful and go smoothly.

Nice home! Felt a bit pricey!!

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people.

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

It was a great experience with few errors and hiccups but resolved after the closing.

Eva was amazing to work with and even stayed late when our lender was late sending documents

Buying experience was great. Getting things resolved now after the fact has been a task.

The purchase experience was excellent. There have been some hiccups in getting warranty work scheduled and completed. Overall the customer service is good.

Hello, Overall, my house is great. It's the construction around my house. Currently, two highland homes are being built by me. The construction workers are messy (leaving mud prints all over my driveway) and play loud music during evening times (after 6 pm) Please fix this.

We had a Highland Home in San Antonio from 2010 to 1018. We were extremely pleased with the builder and his attention to detail. I believe largely because of the great number of houses being built and issues with obtaining materials that in some cases cheaper materials were used, but we also had a couple of substitutions that were in higher categories as well. Highland has been responsive in working the punch list for warranty items since we moved in 9/1. All in all, we are pleased with the home, but the experience was different than our first Highland Home.

When it comes to the builder coming to my home to make repairs that they promised to do they don’t show up,

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials.

We loved Highland Homes, but obviously as there are pros, there are cons as well. Before you buy, you get a quick response. After you buy, if there is anything to fix, you will have a hard time.

George is slow to responses and he forgets tasks. We had to remind him of things he promised to fix not once or twice and even had to inform him we would inform his boss.

Elder is the man! Great salesman and even better person.

My husband and I chose Highland Homes because, in the past, we have had great experiences with the builder. Our experience in the building process was very good, but once we moved in, we learned that there are things that were done poorly that will not be fixed because they're not "warrantable items." It is disappointing that things are breaking and materials aren't of the quality that we paid and now we have to deal with it. Our builder representative is amazing, realistic, honest, and responsive so we have no complaints there. But with what we paid for the house, the materials and work should have been better. ... More

Sales process was easy. My sales consultant did a great job. The home is beautiful. We got everything we wanted. Now, the attention to the little details is HORRIBLE. There are so many things that need to get fix that if the workers would have been paying attention, it would have gotten done correctly the 1st time. Now, I'm having to take time away from my week to be here for repairs. It's ridiculous and very annoying.

The devil is in the details. There are many details that did not get addressed by the construction manager. Lawn isn’t level lots of bumps which cause low spots when mowing, wood floors have hollow spots, grout in master, pencil lines on tile, smudges on paint on the ceiling and higher areas, when appliances (back ordered) were installed the damaged the trim and the wall paint, breaker for Christmas light flips back to the middle, kitchen drawer doesn’t soft close like it should. After reading the reviews for highland I was excited to build with them but I am a little disappointed in the quality of craftsmanship. ... More

I think they can improve in materials and labor with better quality.

Still have some outstanding issues with no response.

Highland homes are nice homes. I closed on my home three weeks before I moved in. I went over the "punch" list and left a key for the workers to complete it before I moved in. A lot of the things were not completed and I am still waiting for it to be done over 6 weeks later. The cleaning of the home was sub-par. Attention to detail was horrible. You would think for the price you pay, it would have been better. I love my home but expected better customer service.

Highland Homes was really great throughout the home buying process. The quality of the workmanship in Wildridge with this homebuilder is not what we expected. We built with Highland in another community and everything was great! We expected the same experience and that didn't happen. There have been so many "issues" The "issues" are not with Highland but the Trades people Highland has chosen to use in this community. The trades people Highland uses are what have caused the "issues" . It would seem as though the "issues" we are experiencing could have been avoided if the Trades people would communicate better with the Highland People ... More

The buying process was great

Overall, the home is beautiful. But considering what we paid for the home, the small details should not have been overlooked. Doorknobs are crooked, gaps in the caulking between the floor and baseboards, doorframes aren't level, causing several doors not to shut properly.

The shopping and buying experience was great but response to concerns after the sale for warranty issues is a bit discouraging to none. This overshadows everything since a new hone is a life long investment