Highland Homes Reviews

Great builder. Did everything they stated they would

I didn’t move into Paloma Creek. I moved into wildflower ranch. Ginger was knowledgeable and supportive throughout our homebuying experience. Our superintendent, Aaron was attentive to our needs and followed through on request in a timely manner.

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

Edison was great! He always did what he said he would do and greatly appreciated his commitment and follow through on details while balancing the the best interests of his company and keeping the buyer(me) happy. I’d hire him to work for me.

Really want to give the construction manager, Luke, a 5-Star rating. From the first time we met, before a contract, he has been patient, professional and timely with his responses to our questions and construction issues. His intentions to resolve issue quickly were often thwarted by unreliable subs. We've purchased several new homes in the Austin area over the past 30 years and find Luke to be one of the best!

Great experience and quick response to issues

Great experience with the sales team.

This is our second time building a home. Everything wasn’t perfect, however it was much better than our prior experience. Everyone we worked with were genuinely good people and anything that wasn’t right was corrected. Definitely a great experience!!

There a few issues with appliances and interior finishes. Const rep was very helpful in correcting issues

A lot of issues after the fact

The overall experience was pretty good. The builder was very quick at responding to questions. The painters could be more careful. The people who install the quarter round at the base of a kitchen island were not very precise in cutting it to the right length and as a result there were gaps between the sections. Also the flooring people cut a piece of the flooring too short so now there is a place where there is a gap of space between the flooring and the island in the kitchen.

We needed to find a house as we had sold our house in Dallas and were moving to Austin to be near our children and grandchildren. So we had to take what was offered us. With the exception of getting solid core doors, we were not allowed to request any upgrades or modifications. The house is acceptable but not our dream home. We are thinking about purchasing a lot in Parten for Highland Homes to build on. Your floor plan is very nice, and we love the single story versus 2 levels. However, there are several minor upgrades and re-design that we would love to incorporate. My brother is a custom home builder so we were spoiled. Highland Homes is a good value for the money. ... More

Our experience has been very good, but not excellent. The builder has been responsive, but many items have been delayed due to supply chain issues and by contractors being overwhelmed. Our engineer has been very responsive and helpful. Our biggest issue is the lack of quality control. The material a very good, but the quality control of assembly is not there. In all fairness, we have noticed the same issues with other builders after talking with our Neighbors.

I was not ready to buy a house but the amazing Team I have met throughout the process especially Edna and Lonie, the quality of materials used, the finishing of the house, the outstanding customer experience left no room but do business with Highland Homes. Highly recommended !

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.

We have lived in the townhome since October this year. We like the community and the design and the overall quality of construction of the building for the price.

The house is just perfect for me. Due to the delays I had to wait 3-3/2 months in a hotel room nearby. There were a few mistakes made that the builder took care of. I'm hoping Darren will come by to see what we have done.

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.

Home building is not an exact science right now. Be aware that even though you think you might have a date or expectation for completion that can change. Just know you should still expect weekly updates as the build progresses.

Great response to any issue we had.

Overall it was a good experience. My wife and I enjoyed the people we worked with as they were friendly, responsive, and respectful. We would buy a Highland home again, but we would watch the building process a lot more closely along the way. I feel they are experiencing labor issues with their contractors and overall workmanship was lacking when it comes to fine details. For example small things being missed, paint and caulking just looks sloppy in areas, etc. Closing ended up being a mad dash to get everything done as the house wasn't ready. This probably contributed to the fine details being sloppy. The overall quality of the materials is great and we love the floor plan. We are very happy with our purchase and as I've said we would buy another Highland Home, but next time I would make sure I was more present during the building process. ... More

Edna was absolutely amazing from start to finish, we adore her. Our builder Lonnie, worked tirelessly to get things done despite the shortages of both materials and workers post pandemic. We are really happy with our overall build process. Would highly recommend!!!

Glad we had highland homes as our builder.

We were pleased overall with our building experience with Highland Homes. There were some quality of workmanship issues with some of the finishing crews at the end of our build, but our builder was helpful in trying to resolve those issues. Some have been resolved, and others still have a resolution being worked towards. That part has been very frustrating for a new homeowner.

Good experience overall, would recommend Xavier