Highland Homes Reviews

Water saving plumbing fixtures require multiple flushes (no water saving) Expected comfort height toilets as in model, was not told it was an upgrade Several doors hung improperly, don’t swing freely to close Cabinets hand multiple nicks and gashes Excellent exterior brick work, roofing, landscaping, flooring installation, walls and painting, electrical fixtures, heating and cooling system

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction.

Construction quality is excellent. Choice of different floor plan is good . Finesse in Painting can be improved. Warrant department is very responsive .

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

Overall, it’s been a good experience with Highland Homes, they have been very attentive when issue s arise , and as long as you follow up they make sure the work gets done, the home they delivered is well polished and thoughtfully furnished , I am happy to be part of highland community

I'll let the stars included in the review do the talking. Overall, great experience in terms of working with the team. Love the people that helped us along the way and continue to help us.

Well built home, but there are several incidents of "cosmetic damage" that isn't covered under warranty, particularly regarding interior of cabinetry.

Highland Homes representatives were professional and prompt

Generally, the buying process was quick and easy! The price of the house was in a reasonable range, although there are some unexpected surprises of paying extra for some of the developer’s own responsibilities to bring essential services to the area! In addition, I don’t expect to worry about the absence of blinds, funs and even a few of window screens are still missing! However, the properties of Highland Homes are fantastic! The administration and the people are great to work with! I love their lending practices and their title company, they help to understand everything! Enjoy working with Highland Homes! ... More

The overall assessment of my home buying experience is very good. I love my new home.

For the price I paid and the interest on the loan, they should have taken more time to perfect the completions; have more space in the bathroom design, more patio space, and even a study room. Also, for the cost of the HOA we should have an indoor pool that we could use all year round.

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

Buying a new home can be stressful. Highland Homes did a great job of addressing issues promptly. I would recommend to family and friends.

Everything is good, but felt priced extra for home

I had a great experience buying a highland home . it was a smooth experience right from signing the contract to closing the home . all he issues raised by me before closing and after the closing has been duly followed up and fixed by the warranty manager. Overall i had a great experience

Our experience with both Seth and Lesli has been excellent. The quality of work by the sub contractors has been spotty. Some have had to return many times to get it right. Quite frustrating at times!

Excellent experience, would definitely recommend it to others

Jason was amazing to work with from to start to finish, as was Jeff. There are some workmanship concerns on a few places in the house (flooring upstairs, stairs being weak and loud, carpet having places that protrude).

We were very lucky to have one of the very best sales counselor, kudos to Kim. The building experience was somewhat disappointing mainly for two reasons: 1. we feel the builder had some sense of urgency to close 2. which promoted a lack of supervision in the quality of the finishes. Nevertheless, their response to warranty claims (many of which could easily be avoided with good supervision before closing), has been outstanding.

Many models available in HH with good quality

Overall it was a good experience. Our sales counselor was amazing, she guided us through and answered our questions and concerns diligently. The GC's we had were awesome and made a point to have a good relationship with us. The worst part was dealing with some of their subs that just rushed through their job without any oversight or quality control. Our GC's were very responsive to any issues that came up due to the subs. We were also rushed into closing at the end of the month even though the house wasn't ready and our GC told his superiors that. They could've have waited a couple weeks to close and actually had the house ready. ... More

Lindsay was awesome in professionalism and communication in helping us secure our loan.