Highland Homes Reviews

Customer service was fantastic!

I love my new Highland Home!

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

The whole process from start to finish with Highland was amazing. Our builder Josh, our on-site Beau and his assistant Jenni were extremely helpful. Our home turned out beautiful and we are so grateful for Highland Homes.

Highland is very customer responsive! They also made numerous changes to our floor plan which gives the feeling of a custom built home.

Highland just builds high quality homes. The staff is also extremely helpful and knowledgeable. Our neighbors bought from a different builder and the differences in quality between our house and their house is very noticeable. We highly recommend Highland!

Sales personnel were always helpful and friendly. Reece who oversees the work on our house is very responsive and always very helpful. He pays close attention to details. We know we can count on him to ensure that we have a great home. He is a asset to this company.

The entire team was super capable and flexible with our requests and able to navigating numerous supply issues throughout the build process. Our builder Corey was exceptional and we would use him again without hesitation.

Our construction manager Cameron was absolutely amazing! He kept us informed every step of the way. We never missed a beat with the phases. In fact, he called us weekly just to check in. Our process was amazing and very satisfying. We definitely recommend Highland Homes! Oh and we love our upgrades!

From the sales people to the construction manager, they kept me updated regularly and corrected issues at their cost and have not stopped supporting me and the house issues well after the close. I have had compliments from contractors and visitors concerning the construction, HVAC, appliances, quality of standard items, etc. I am very pleased that I selected Highlands.

This is our third new home buying experience and overall it was not a great one. We had a closing date that was moved, we a an fairly significant closing addendum for items that were still not finished at the time of our new closing date. We are still working on getting a few of those items done almost two months after close. The home itself is beautiful, but there is some question about the quality of the build and what we cannot see or what may come up in the future.

Good floor plans, high ceilings, great cost

The builder was wonderful, straightforward and reliable

It was a good experience

Poor paint quality, poor trim work, poor wall texture, bad cabinets. Moved in after 15 month wait, and still incomplete. It's a beautiful plan and a very nice area. Just, quality, from a highly expensive builder. Expectations are low.

I am a retired builder..... who chose Highland Homes because of the quality of their quality building plans & materials and the highest level of their daily construction management. Highlands Sales group kept me up to date weekly on the building progress which was important to me. The energy efficiency as well the quietness inside of my home..... is amazing..... matching everything Highland Homes specifies for their customers. I would recommend Highland Homes to anyone.

HH has been great. Our third time to build with them; fourth overall supervising the construction of my N-Laws home. Each time, it has been a rewarding experience; the final product has always been incredible.

I would like for everyone to know that as a first time purchasing a Highland Home has been the best decision I have ever made in a home purchase. I’ve owned several homes in my life, but I’ve never had the quality and service that Highland homes given me. I thank God I chose Highland and I will recommend Highland too all of my friends and family.

Highland's system to keep track of changes is antiquated and makes it very difficult to keep track of things. It's so bad that even the builder themselves miss things that you order and/or changes you make. It took Highland over two months to give me a final price on our home. Highland has some really great floorplans and they use the square footage well. However, the fit and finish is very poor. Every door jam is full of gouges, paint drips on painted cabinets and baseboards, missing caulk between baseboards and floors in random rooms/areas, paint drips on floor, missed painting spots on doors, flaking paint on doors, missing seals on garage doors, uneven/missing wall texture, barcodes showing through on the edges of wall tile, dirty floors with sticky substance throughout (tile & wood). Overall impression is very poor/sloppy craftsmanship. Most of the items listed above were noted during pre-close walkthrough. Most items were not fixed before closing. Even after closing contractors come to the house and state they are here to fix painting, but they have no idea what painting they are supposed to fix. We've been in our home for two months and we have once again blue-tapped the house and wait for someone to show up... Whoever Highland has that cleans the homes prior to moving in should be fired. Dirty floors behind almost every door, dirt/construction dust on the top of every high surface, filthy windows. While we love our neighborhood, our floor plan, and our selections we very disappointed in the execution of how these selections were installed. ... More

Very helpful from beginning to end!

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch concrete, interior walls r not straight , kitchen sink , breakers r Turing off itself quite often and many more. They replaced my pendent lights at least 5 times but still couldn’t get it right and I was lied about the situation. Basically, after third party doing a job , there was no one from Highland to inspect the job quality. I am thinking to buy another home and most likely not from Highland. ... More

This is my first time with highlands and I am very disappointed on the amount of issues I am having with a NEW home. Feels like a used home.

Kenneth the construction manager is very helpful.

Home buyers need to follow up closely during the process or get a third party inspector because a lot of mistakes happen.

Quality of materials and work of subcontractors is atrocious.