Highland Homes Reviews

Still waiting for a microwave trim piece, paint kit that was promised, and proof of purchase for appliances so we can get a warranty item taken care of. Going on three months now to resolve these issues !!!

Our sales manager provided useful suggestions on our new home design and floor plan enhancements. Both our sales manager and construction manager were accessible and responsive to our questions and requests during the new home building process. This builder provided several floor plan options that were attractive. Our new home building process took 7 months and I wish it hadn’t taken so long.

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

Great experience with Anita and Jarred. Jarred was quick to address and fix and issues or concerns we had.

Highland was very responsive when we had an issue needing repair. They followed up to ensure the problem was resolved.

The Sales Person was a 9/10 from first impression to follow through on the zillion change orders we had was impressive. Consistent and Clear communication as well. Very pleased with our experience from that department. Construction Mgr was very friendly, accommodating on different fronts and solid communicator. Frustrations: Construction Mgr was changed after the first Pre-Con Meeting thus creating a lag in construction time for start. This put the project back 4-6 weeks which was trying for the Construction Team and stressful for us. We felt our Mgr had too many projects going at once and many things were missed, not supervised, and incomplete thus requiring numerous meetings and 're-dos'. I feel the quality of the home would be more than we received if Mgr had more time to walk our home more consistently and do QA inspections on his Teams. although we had struggles at times, I enjoyed the working relationship with the MGR and feel the MGR's priorities to make us happy are appropriate. I would consider Highland again. ... More

The only flaw in my house, the installation isn't thick enough I can hear my kids playing or talking even though room is on the other side of the house.

Love the home, but due to COVID, they took very long to come and fix a few issues with our home. Still waiting on things that haven’t been taken care of.

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you!

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.

Great value but sacrificed quality in workmanship. After moving in there were little things that went wrong. Refrigerator was damaged upon delivery and still has an issue after being replaced. Pillars in the patio area holding up the roof has a gap which is perfect for insects/termites/pests to enter the home/attic. Garage cable that retracts when the opening the garage snapped. Countertop in master bath where it is caulked between the wall and countertop is cracking/peeling. Needs to be recaulked.

Highland has a good reputation and now after building a Highland Home I see why. Any issues I've had through the building process were addressed and handled to my satisfaction. I again would build with Highland.

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint.

Brick work and some cosmetic details could be improved.

Overall we are pleased with our Highland home.

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

make sure you are happy with the construction manager as they are instrumental in the building process.

This is our second build with Highland and again completely satisfied.

Several construction items (Awning not properly installed above front entrance.) that required numerous contacts / conversations to have resolved.