Highland Homes Reviews

Eric done a great job

Great experience from the minute I met with Julie our sales consultant to the final walk thru with Adam, the builder.

I think we had the best realtor that a person can ask for her name was Serena at HMS and Bob was very helpful also.

Very responsive and good quality

I love my home. The total experience was great. Never had a new home built, went better than I thought.

When I had issues . The issue was taken care of quickly ! The people are really great at taken care of issues. That the guys doing work either over looked are just didn’t do ! Real quick response time and very polite . And helpful

Everyone involved with the purchase of our home was excellent, from the sales staff to the home project manager to the loan processor.

Great qualities and good service.

The Highland team, especially our builder Caleb and the area manager Michael, exceeded our expectations in many ways. They made recommendations in areas we hadn’t thought about which really enhanced our new home. When we had questions or concerns, they took our input seriously and were always available to explain things in ways we were able to understand. We felt informed and cared for through the building process. When our friends visit our new Highland Home they all gasp at the beauty and WOW! factor - you just don’t find that with other builders! So happy in our Highland Home.

Tony was outstanding!!! He was available to answer any and all questions and worked with me throughout the process. Through challenges and emotions Tony remained present in the process of our purchase of our forever home!!! His kindness and care and ability to help through difficult times will be something we never forget!!! We love our home!!!!!

This us excellent builder and we are very pleased with our new home

Great builder. Enjoyed working with Sales- Debby and Builder- Xavier

Jack and Ken were responsive up until the day I received my keys. After that, I feel like their response to issues became little to non existent. There are things that need to be fixed or addressed. My disappointment grew after they passed over my keys. I submitted my warranty request and hadn’t heard anything regarding the request.

We got exactly what we wanted. When they said. At the cost they said. What else is there?

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder.

1 - Sales experience was great. 2 - Communication during the build process was poor and items that were discussed during sale did not happen during the build. Some of the problems were eventually solved but it was a struggle. 3 - The structural quality of the home is great but some of the finish work was poor (paint, cupboard paint, caulking, tile work, clogged drains)

Project Manager and Sales Specialist were outstanding. Very much enjoyed the entire experience, and so pleased we made the decision to go with Highland Homes.

We had an outstanding experience with Highland Homes. They really believe in their products and do many little things that a new home buyer may not think about. Its really a completed home and ready to move right in. WE LOVE IT!

selections at the design studio were not that extravagant. could have been better.

We had an amazing experience building with Highland Homes. Our Sales people Dolly and Helen and are incredible builder Victor were absolutely the best. They communicate very well and we never felt like we were not getting the info needed, and when there was any issues, they were resolved quickly. The only area that we were not pleased with was the use of In Charge for electrical, audio, etc. They were horrible, but that's for another review. Overall, Highland was wonderful and I cant see us building another house with anyone but Highland...and if we do build another Highland, we would want Victor as our Builder. He is the BEST. ... More

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

I would like to thank Jack and Javier for their contribution in this process.

Can’t say enough on how well Ken, Anthony and their whole team has made the process a joy. They have been supportive, responsive and caring.

As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”

For anyone looking to build or purchase a home, i would highly recommend highland homes. The entire home buying process is smooth and they will work with you on every part of the building process.