Highland Homes Reviews

There are a number of areas where the quality of service needs improvement. However, the biggest issue i had was, there was a mouse in my home who seems to be living before us. Apart from that, for most of the issues discussed, I am still waiting for them to get fixed. Builder contact Scott is nice when we meet, but the speed at which the rest of the work gets done is quite bad. I wish some of these shouldn't need so much of follow up. Hope this review will remind about the various open requests: 1. Cabinet repairs 2. Fix the floor time 3. Final coat of paint

We were a little disappointed in the quality of the work. It did not match the quality that we would associate with a name like Highlands. In all fairness, the construction manager has been very responsive to our concerns regarding certain issues with the house to make sure the issues have been resolved.

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

While we understand supply chain issues, we were pretty disappointed when we moved in. The builder did respond to the issues, but some? They kept coming back. Even now, we've kind of "given up" and we'll deal with things on our own. The builder over promised, and under delivered. We were told we would be "wowed" when we moved in, and we were, but for the wrong reasons, more like "wow, another thing is wrong." Don't get us wrong, we are happy with our house, we love it. The issues just took the wind out of our sails.

Really enjoyed the sales person but I have been disappointed with the overall building process.

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

Poor acoustics in building construction.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

The sales experience was wonderful with Todd. He made everything as smooth as possible and was very accommodating. Our build experience, however, was stressful many times, Our first contractor, John, was very nice and professional but there were many hangups in what we asked for vs. what we got, mainly with countertops and my daughter's closet. We were given a new contractor. Garrett, to date, has followed through on everything we asked of. Unfortunately, we've noticed so many oversights since we've moved in, so the quality workmanship, has left a bad taste in our mouth. The project was not completed by our closing date, so after move in, we still had workers in our home, There's been some items that have had to be repaired multiple times to meet our satisfaction. Again, nothing on Garrett....he's been very professional and courteous. We just feel like, for the price we paid, we should have received top notch service from the beginning to end. It definitely felt like like a rushed project. ... More

Highland Homes has a great sales team. We never had any questions unanswered. Though we liked our building manager, highland homes outsources all the work and lacks a quality team and building manager hardly does quality check, We ended up following on many things after closing ( from a minor thing such as front door weather strip to a leaked window replacement ) which is frustrating at times.

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Make sure everything is 100% completed prior to close it’s not 2 months and items that should have been done before closing still isn’t . My banisters are still wet with paint and a lot of paint things wasn’t done that we pointed out. Now being in the home certain things with my layout is really irritating ex. Bathroom toilet room. I really wanted this to be my forever home

New house took 15 months to finish. you could say it's normal due to supply chain issue, but then some houses on same street/same builder got finished under 10 months, so not sure what to say. Issues started out from foundation phase, you need watch like a hawk on every step and ask to be corrected, if you dont live nearby, good luck! Not a single time you were contacted and updated about progress, you always had to ask. Lots of quality issues, but so far they were all medium to minor ones, so something you can live by. But no way it was pleasant experience.

I don't know how things are with other builders, but my experience with Highland Homes was okay. I loved working with my sales counselor, who is hands on, attentive to details, and responsive.

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Don't move in until all issues are resolved!!

Need to improve on the overall finish inside the house and they need to work on the elevation of their homes. The elevation we chose looks very different than what was shown at the time of selection.

I love my new Highland Home!

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

We are disappointed with the house and wish that times were different so we could have bought from a different builder.

I purchased a speck home that was already designed. Color scheme chose was pretty. Disappointed in a lot of the workman ship in the home however.