Highland Homes Reviews

Had an overall great buying experience with Highland Homes. They are quick to respond and address any questions or needs that arise. Very professional and competent in all aspects of this company.

The devil is in the details. There are many details that did not get addressed by the construction manager. Lawn isn’t level lots of bumps which cause low spots when mowing, wood floors have hollow spots, grout in master, pencil lines on tile, smudges on paint on the ceiling and higher areas, when appliances (back ordered) were installed the damaged the trim and the wall paint, breaker for Christmas light flips back to the middle, kitchen drawer doesn’t soft close like it should. After reading the reviews for highland I was excited to build with them but I am a little disappointed in the quality of craftsmanship. ... More

Had a seamless purchasing experience through Highland and am very happy with the home product they construct.

I reached out to my realtor in March and told her I was planning to build a 2 story. My realtor informed me of new properties that were in the process of being built in Forney. Ironic thing is that God had been dealing with me about moving to Forney to be in closer proximity to my mom. My mom had been trying to get me to build out there for the past 2 years, in the Devonshire community. Needless to say, I saw some of the 2 story models with another builder; but they didn’t feel like home. On Apr. 2nd, I had an appointment to view some Highland Home two story properties/models. I walked in a model and initially thought the model was a 2 story; but it was not. My daughters and I fell in love with the model. The gentlemen informed me that he had a home that had just became available that day. He took us to the home and you would’ve thought that I had customized everything in the home. Everything I wanted was already done, from the corner lot, the outside/inside paint and floor plan. I called my realtor and the rest is history. I closed on the home May 4, 2021. ... More

Our experience with Highland Homes has been a great one. Dolly, Helen and our builder, Victor are all top notch professionals. They made our first home purchase seamless and enjoyable. Regards, The Mercers

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of the work being done. Because nobody was in charge of the build I hired an independent inspector, pre sheet rock, that identified 50+ items that needed to be corrected. Highland did make good correcting the identified items, but at the cost of significant delays. We also had a bad experience with our 2nd Superintendent. He lacked in communication, professionalism, and honesty. He provided no oversight while work was being done, which led to constant rework and delays. Our 2nd independent inspection identified 40+ items Highland corrected. Over the course of the build we were given 5 different close dates that resulted in a 3 month delay from our original close date. After we moved in a Highland representative stopped by the house as a follow up. I gave him a list of 6 items that needed to be corrected. It took 4 weeks for Highland to schedule the electrician to come out to my house. I have my door scheduled next week to be looked at, but I have not heard anything else on the remaining items. Buying a Highland Home was painful. Through my realtor I expressed my concerns to highlands leadership team, but I was never contacted by anyone other than a supervisor. ... More

When it comes to the builder coming to my home to make repairs that they promised to do they don’t show up,

We couldn’t be happier with our new Highland home! Highly recommend!

The home is beautiful and we are really happy that we managed to get a home with Highland in this crazy market. Out of the builders we looked at, we could tell Highland had good quality homes.

We could not be happier with our Highland home! Wonderful floorplans, incredible design features including 11 foot ceilings, arches and expensive windows. Every member of the Highland team that we’ve dealt with has had such pride for their company and their work product and they were very welcoming. Great job!

The construction managers in La Cima we’re fantastic to work with. Very professional and knowledgeable.

Working with Bryon was what made this process so smooth. Very good communicator with a great sense of urgency - we love our Highland Home!

We had a great experience building with Highland. There was great communication by the sales and building staff to ensure we knew what to expect and to address any issues.

Absolutely 5 Star service both throughout the buying & building phase; and most importantly; AFTER we closed! Cannot say enough for the exemplary experience Highland Homes gave us. After experiencing a previous builder; we count ourselves fortunate that it fell through; and we were able to purchase our Highland “forever “ home. Thank you for the best home buying/building experience we have ever had. Your people are all incredible! And that includes your building crews who blew us away with their care & courtesy as they completed the builds on both sides of us!!! We have had no problem recommending you to anyone we know looking for a home. ... More

This company is very busy which means that they often don’t have time to address issues you may have with your home. This can be frustrating. There are some areas in my home where the finish work such as the painting is subpar and sloppy. I am waiting for issues with getting the right paint to correct itself, so that I can fix these flaws myself

From our first visits to home in the area, Highland Homes craftmanship, style and amenities stood out from the rest, and since moving into our new home, even before in working with the builder everything has been fantastic. Then, since moving in, any need that Highland can meet has been met in full. We could not be happier!

Highland did a great job building my home. Team is very professional and great with giving follow ups of your home along the way!

The entire staff: the construction overseer, loan officer, and salesman were all very attentive to my needs throughout the home buying process and afterwards. No matter the question or issue, the staff has been able to immediately provide me with an answer to my questions and resolve any unforeseen issues that may have arisen.

They can be trusted. Just follow up on everything being done on your home and if you identify any issue talk to them immediately. They will readily respond to it.

Great quality, value and dynamic team of peiple to work with

The home-buying process with Highland Homes was fantastic! Starting with the sales office all the way through completion from the builder, it was easily the best experience of all the homes we have built. I've spent most of my business life in customer service, which has made me very aware of customer service and also causes me to put a fair amount of thought into ratings and reviews. The fact that we began the process at the onset of a pandemic and Highland was still able to meet or exceed expectations throughout the challenges of labor/material shortages and cost increases makes their performance that much more impressive. We initially chose Highland based on our agent, who has extensive knowledge of new home builders, saying that Highland has always treated her and her clients honestly and respectfully. And Highland certainly did not disappoint. Of course that isn't to say that every detail along the way was perfect; however, when an issue would arise it was dealt with to our satisfaction every time. Again, with the challenges of 2020, Highland could have decided to take advantage of the situation to maximize their profits; however, they chose not to. And there weren't many builders who made the right choice. We personally knew of several instances from multiple homebuilders that used loopholes to either get out of contracts completely to sell or auction homes at a much higher price or renegotiate the contract to pass along all cost and price increases to the customer. Again, these were contracts that had been signed months in advance, some of which were weeks from finish and close. We expressed our concern and angst to our agent, who had several clients facing similar issues, and she continued to say that Highland was one of the most upstanding builders she works with. At no point were we ever contacted to alter the price or agreement and the home was completed on schedule. I have no doubt whatsoever that Highland was faced with the choice of making far less money than expected off of our home or using shady loopholes to maximize profits. It can't be overstated what their handling of the situation says about their company and those who make the decisions. To be honest, the professionalism alone would have validated the choice to go with Highland; however, the house came out great as well. Those in the sales office and design center did a fantastic job of understanding our vision and steering us in the right direction. Highland even allowed us to make alterations to the floor plan that resulted in turning a single play room into two separate study nooks, each walled off separately and attached to both of our kids bedrooms via a new doorway. Once construction started, the builder was in regular contact, which was important being several states away with limited travel opportunities due to flight restrictions. I would have given the entire process 5 stars even if it wasn't in the middle of a pandemic; however, the fact that somehow Highland provided the best overall home buying/building process we've experienced during such a challenging year is pretty much all you need to know regarding our thoughts and experience with their company. ... More

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

You have to be available when important aspects of the building are being done if you need anything modified. Ask at the right time and it shall be done for you. They are very understanding.

We did not have a good experience with sales or project manager. Highland lacks attention to detail. People working on your house don’t even have access to the plans.

Our experience was GREAT. From the beginning til the end. Don Arnold was outstanding. Our builder, Mason was outstanding/professional a joy to work with. He addressed issues and provided solutions.