Highland Homes Reviews

Thank You

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.

We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.

Great buying process

Our sales agent was amazing and our second CM has been wonderful, but unfortunately, some mistakes are too expensive and work-intensive to resolve at this point. Our first CM made a slew of mistakes -- misframed walls, crooked island, and we ended up with a sewage backup within the first week, of living in our new home. We definitely wish we'd had an inspector come out for the predrywall walk and again before closing. GET A GOOD INSPECTOR! However, overall, we are loving our home and our new CM has been very empathetic and good to work with in correcting issues that we can still resolve. While there are things we wish we'd done differently during the building / inspection process, we don't regret going with Highland and would recommend them to our friends and family. ... More

The Highland employees are very friendly and helpful. Building a new home Is a very complex process, so be sure to document everything and try to be as involved during the construction process, as possible. We are not pleased with the masonry sub-contractor but understand they have since replaced them. Highland also appears to be genuinely concerned about taking care of any warranty issues. Overall it was a fun and exciting experience. We love our new home and recommend Highland Homes.

Designer chosen colors and fixtures provided me with a home that is lovely, and well built. Light and airy with lots of windows and high ceilings, the home is comfortable and attractive.

Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.

Good builder.

First, I love my home. The design, amount of space for the price and the high ceilings are my favorite aspects of the house.

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing.

Great home for a great price.

They were responsive to our requests and concerns.

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

The issues we have are all post move-in for and finish and the lack of responsiveness and caring. Things were told to us that never occurred or multiple tickets were submitted for the same issue over the course of weeks. At week eight there are still unresolved issues from move in.

I have used Highland Homes on three different occasions with the previous home being built 30 years ago. All three previous experiences were very positive so selecting them last year for my 4th home was a no brainer. I didn't even show around. I realize building standards are not the same as it was 30 and 40 years ago, but this most recent experience took my off guard. Covid really took its tole on the building industry back in 2020 with equipment and materials being in very short supply and the workforce down to skeleton crews in many instances. Four years later the industry has definitely recovered, but with some disappointing changes. The first eye opening experience was during my selection process. The standard options were selections that were sub-par and in many cases, outdated. Upgrading to a more dated selection cost dearly, even for a slightly higher material. Due to the high prices, many times I kept with the standard selection and scarified what I really wanted. After a short time I felt like I was in the middle of a bait and switch scheme. It became almost laughable. By the time I completed the selection process I was very disappointed and frustrated. The next eye opening change came with the cabinets. If there was a corner to cut - literally - it was taken. The width and depth are much much less than in any previous home. Case in point, there are drawers in the master bath that are 2-1/2" wide by 3" deep - just enough room for a tube of toothpaste if you place it on it's side but not enough room to include your toothbrush. If a dollar could be saved, they were sure to take that route. There were additional upgrades I had not considered until that particular phase of construction was in progress. For example, the plumber was installing the plumbing fixtures when I realized the standard size garbage disposal was a 1/3hp unit. I am accustomed to a 3/4hp so I asked what my cost would be to install a larger size. Their markup was 300% above a reasonable price! Requesting any upgraded material or equipment during construction was at least a 300% increase! This was extremely frustrating. Eventually I purchased upgraded materials and equipment on my own and hired a contractor after closing to install for significantly less than if I had let Highland do the work. Personally I believe this is wrong on so many different levels and is unacceptable. And finally, I believe there were a few subcontractors that were not at the level I had expected from Highland. There were times I felt they selected a different subcontractor just to keep the project moving because their usual sub was not available. This is merely my opinion and may not be the case at all, but it sure felt that way with a few "high profile" subcontractors. My field superintendent was a great guy! He did everything he could to satisfy my requests. If I was disappointed with the installation quality, he would have them re-do it. That level of customer satisfaction went a long way with me and I was very grateful for his consideration. The four and five stars given in my review were because of him. ... More

The builder made many promises to correct some issues. Never completed!

The buying experience was good.

Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t texture good. Some doors are warped. Some door trim cuts do not align or the boards are damaged. In the master bath above the mirror there are sunken anchors in the wall above the mirror as if they had something placed there before but then removed it and then they painted over the anchors. The landscaping is a hodge podge of various plants with no rhyme or reason to them. These are all things we have discovered after being in the home, we did do a walk through and MANY things were addressed and fixed before we moved in but there are obvious things that can be missed during that walkthrough and that is what I am describing in this review. ... More

Sales team is good and the experience was great. The building team is not as responsive. Overall, the quality of workmanship is good.