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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2929 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The quality of the home.
- Deanna W.
- Verified HomeBuyer
- October 22, 2020
- Forney, TX
I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Sloppy Sub Contractors
- Angeline R.
- Verified HomeBuyer
- September 21, 2020
- Brookshire, TX
During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.
Highland Homes responded:
Hi there, Thank you for taking the time to leave us a review. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Highland Homes - A Good place to live
- Anonymous
- Verified HomeBuyer
- September 16, 2020
- Forney, TX
Good area and neighborhood
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - Overall satisfied with the Purchase
- Aswad K.
- Verified HomeBuyer
- July 28, 2020
- Richmond, TX
Overall satisfied with the Purchase
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
I would definitely recommend Highland Homes
- Adrien S.
- Verified HomeBuyer
- July 28, 2020
- Aubrey, TX
Thank You
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Good product, fast construction
- Anonymous
- Verified HomeBuyer
- June 12, 2020
- Haslet, TX
Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Satisfied
- Anonymous
- Verified HomeBuyer
- February 05, 2020
- San Antonio, TX
Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Overall satisfying experience but not without issues
- Harry U.
- Verified HomeBuyer
- January 07, 2020
- Leander, TX
We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - Great buying process
- Anonymous
- Verified HomeBuyer
- September 26, 2019
- Richmond, TX
Great buying process
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Our first CM was incompetent, our second has had to fix a lot of issues
- Anonymous
- Verified HomeBuyer
- September 03, 2019
- Liberty Hill, TX
Our sales agent was amazing and our second CM has been wonderful, but unfortunately, some mistakes are too expensive and work-intensive to resolve at this point. Our first CM made a slew of mistakes -- misframed walls, crooked island, and we ended up with a sewage backup within the first week, of living in our new home. We definitely wish we'd had an inspector come out for the predrywall walk and again before closing. GET A GOOD INSPECTOR! However, overall, we are loving our home and our new CM has been very empathetic and good to work with in correcting issues that we can still resolve. ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Happy Homeowners
- Kevin K.
- Verified HomeBuyer
- August 10, 2019
- Aledo, TX
The Highland employees are very friendly and helpful. Building a new home Is a very complex process, so be sure to document everything and try to be as involved during the construction process, as possible. We are not pleased with the masonry sub-contractor but understand they have since replaced them. Highland also appears to be genuinely concerned about taking care of any warranty issues. Overall it was a fun and exciting experience. We love our new home and recommend Highland Homes.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Lovely well built home
- William L.
- Verified HomeBuyer
- July 12, 2019
- Austin, TX
Designer chosen colors and fixtures provided me with a home that is lovely, and well built. Light and airy with lots of windows and high ceilings, the home is comfortable and attractive.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Warranty is poor
- Derek M.
- Verified HomeBuyer
- June 25, 2019
- Montgomery, TX
Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Highland Homes - Good builder.
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Richmond, TX
Good builder.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Home Sweet Home
- Linda H.
- Verified HomeBuyer
- June 15, 2019
- Hutto, TX
First, I love my home. The design, amount of space for the price and the high ceilings are my favorite aspects of the house.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Love my home, disappointed in options
- Kimberly R.
- Verified HomeBuyer
- June 11, 2019
- Argyle, TX
I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 4
Highland Homes - Great home for a great price.
- Anonymous
- Verified HomeBuyer
- June 11, 2019
- Prosper, TX
Great home for a great price.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - They were responsive to our requests and concerns.
- David M.
- Verified HomeBuyer
- May 19, 2019
- Prosper, TX
They were responsive to our requests and concerns.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Consturction manager
- Feryal A.
- Verified HomeBuyer
- March 05, 2019
- Richmond, TX
My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Right Decision to choose Highlandhomes
- Anonymous
- Verified HomeBuyer
- January 29, 2019
- Richmond, TX
we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes does it right
- Mark M.
- Verified HomeBuyer
- December 11, 2018
- Oak Point, TX
We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - Workmanship and the quality of contruction not up to par.
- Anonymous
- Verified HomeBuyer
- December 06, 2018
- Richmond, TX
Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...
Highland Homes responded:
Hi, ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Craftsmanship
- Charles B.
- Verified HomeBuyer
- December 06, 2018
- Aubrey, TX
Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Could be better
- Anonymous
- Verified HomeBuyer
- January 16, 2025
- New Braunfels, TX
The issues we have are all post move-in for and finish and the lack of responsiveness and caring. Things were told to us that never occurred or multiple tickets were submitted for the same issue over the course of weeks. At week eight there are still unresolved issues from move in.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
My 4th Experience With Highland Homes
- Nancy P.
- Verified HomeBuyer
- January 06, 2025
- Van Alstyne, TX
I have used Highland Homes on three different occasions with the previous home being built 30 years ago. All three previous experiences were very positive so selecting them last year for my 4th home was a no brainer. I didn't even show around. I realize building standards are not the same as it was 30 and 40 years ago, but this most recent experience took my off guard. Covid really took its tole on the building industry back in 2020 with equipment and materials being in very short supply and the workforce down to skeleton crews in many instances. Four years later the industry has ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
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