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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2929 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Vio
- Vio M.
- Verified HomeBuyer
- August 23, 2024
- Denison, TX
The builder made many promises to correct some issues. Never completed!
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
589 Wood Thrush
- Arathi A.
- Verified HomeBuyer
- August 21, 2024
- Kyle, TX
The buying experience was good.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Quality
- James C.
- Verified HomeBuyer
- July 05, 2024
- San Marcos, TX
Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Great Builder - Good experience
- MUSHTAQ M.
- Verified HomeBuyer
- May 29, 2024
- Frisco, TX
Sales team is good and the experience was great. The building team is not as responsive. Overall, the quality of workmanship is good.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Expected More Detailed Information
- Anonymous
- Verified HomeBuyer
- February 08, 2024
- Cypress, TX
I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Highland Homes: A Solid Choice for First-Time Home Buyers
- Anonymous
- Verified HomeBuyer
- December 28, 2023
- Aledo, TX
As first-time home buyers, our journey with Highland Homes has been a relatively positive experience overall. Choosing a builder can be a daunting task, but Highland Homes has proven to be a reliable and commendable choice for several reasons. The craftsmanship exhibited in our home is notably commendable. From the foundational elements to the finishing touches, the quality of construction stands out. We appreciate the attention to detail and the overall sturdy build of our home. It goes without saying, there have been minor blemishes and missing items that have needed to be addressed as ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Great Experience At Highland Homes
- Joe L.
- Verified HomeBuyer
- November 24, 2023
- Cypress, TX
Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Highland Homes builds a good home but seems to be overpriced
- Robert R.
- Verified HomeBuyer
- November 21, 2023
- Royse City, TX
We bought our home in 2023 and it seems to me a home over 535K shouldn't have particle board kitchen and bathroom cabinets instead or wood and vinyl tile flooring instead of real wood floors. Every room has the same exact light fixtures in the ceiling. There just seems to be a lot of cost cutting in the build. We'll find out how energy efficient the home is this next year.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Building process and after close two different stories
- George J.
- Verified HomeBuyer
- November 15, 2023
- New Braunfels, TX
Wade our builder was great at keeping us updated during the build process and responding to our concerns. Went above and beyond in some cases and really appreciate the work that was done. However after close it's been a bit of a different story, the punch list that was supposed to be closed within 30 days is still outstanding. Some of this I understand is because he is busy and getting the trades aligned.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Great House
- Brian D.
- Verified HomeBuyer
- July 25, 2023
- Argyle, TX
overall the buying experience was pretty straightforward and smooth.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Home buying experience
- Robert F.
- Verified HomeBuyer
- July 05, 2023
- San Antonio, TX
For the most part, the experience was pretty good. Whether it was the sales person or the loan officer that was all a great experience. What was not a great experience was the sloppiness of following up on actions needing addressed prior to and after closing (entry light crooked, master tub faucet leaking, etc.) and the lack of quality painting throughout the house. We spent an entire day scraping paint droppings off of our tile floor just so that we could seal all of the tile throughout the house. I assume it’s hard to find good painters, but someone should’ve followed up after the painters ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Trustworthy and Responsive
- Anonymous
- Verified HomeBuyer
- November 25, 2022
- Little Elm, TX
The staff at Highland are amazing, very trustworthy and responsive. The quality of the house is medium - I believe because they are building so many at one time, the time to ensure details (i's dotted and t's crossed) need improving. I would suggest they ensure a team at highland is conducting a thorough check before the house is released to the buyers (lots of details - paint especially was not well done, and comparing to my former custom built home in a different state - material quality is low). It is not as stressful because the staff is very responsive to ensuring 100% customer ...
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Great Community
- Magda S.
- Verified HomeBuyer
- October 21, 2022
- McKinney, TX
Beautiful Development and community, my protect manager Bryan has been great to work with, every week sending an email to give me updates on the progress. I love the house however I been disappointed in some of the finishing touches and the workmanship of some materials, I know eventually everything will be fixed.
Total Score 4
Quality 3
Trustworthiness 3
Value 5
Responsiveness 4
First home with Highland
- Santosh A.
- Verified HomeBuyer
- October 04, 2022
- Fulshear, TX
Materials used are great. People working at HIGHLAND are very respectful and responsive. Quality of workmanship is below average. Not sure if this is related to Pandemic labor shortage. Overall a good experience buying and closing, except workmanship is not upto the mark.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - Home was delivered slightly ahead of schedule and at the agreed
- Cory G.
- Verified HomeBuyer
- August 16, 2022
- Argyle, TX
Home was delivered slightly ahead of schedule and at the agreed price. Project Manager (Chase M) did an outstanding job of keeping us informed of progress and responding to any issues that came up after closing. Home is well built, although some materials could be of better quality. Paint team needs some work and required numerous touch ups and cover ups. Seemed like the painters simply wanted to be in and out as soon as possible instead of doing the job correctly the first time.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Highland Homes - Overall, we are quite happy with our new home.
- Sami M.
- Verified HomeBuyer
- August 15, 2022
- Bulverde, TX
Overall, we are quite happy with our new home. The sales team and construction supervisor have been easy to work with. Supply chain issues and labor availability have caused problems but those are being sorted out over time. All in all, we would recommend Highland Homes as a builder, but in today's environment it would be advisable to have a flexible move date.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Highland Homes - We love the home, but now have those nit-pickey items that need
- Jeffrey N.
- Verified HomeBuyer
- July 13, 2022
- Aubrey, TX
We love the home, but now have those nit-pickey items that need to be finished. I hope Highland responds well. So far, so good
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Title
- Anonymous
- Verified HomeBuyer
- June 01, 2022
- Katy, TX
For a new build it would have been nice if it was cleaned up more prior to moving in. Decent responsiveness from the builder towards issues although it took some repeated requests and convincing for a few things.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
The design of the house
- Elidy G.
- Verified HomeBuyer
- May 18, 2022
- Forney, TX
The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Quality, Completion Time, Delays, Punch Work
- Anonymous
- Verified HomeBuyer
- April 28, 2022
- San Antonio, TX
Overall we are happy with the home. We have wanted to build this floor plan for several years. The architectural styling is very aesthetically pleasing. The high ceilings make the house feel very comfortable. Unfortunately, building the house was a painful process. Seems like current housing demands and supply of crews significantly impacted the process. Current supply shortages required brick, rock and granite re-selection. Most of the sub-contractors seem to rush through their work, leading to many items requiring revision. The quality of work seemed to not be of importance, unless ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - During the building process, we had no issue.
- Anonymous
- Verified HomeBuyer
- April 04, 2022
- Austin, TX
During the building process, we had no issue. We knew the build timeline would take longer due to the industry's current environment. However, not everything was completed prior to our close date and the warranty experience has not been very enjoyable. I wish there was more communication/responsiveness.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Highland Homes - Highland Homes have a better built quality compared to other
- Cuneyt K.
- Verified HomeBuyer
- March 31, 2022
- Richmond, TX
Highland Homes have a better built quality compared to other companies.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Highland Homes - I bought an inventory home that was custom built for someone
- Carlos M.
- Verified HomeBuyer
- February 15, 2022
- Katy, TX
I bought an inventory home that was custom built for someone else. It had been ready for sometime so I thought everything would be check and ready for move in. I’ve had a few service calls and a lot of Sheetrock break around the bullnose corners. This isn’t my first time buying a new home but it is my first time having build issues. Also numerous door knobs and ripped off form improper installation, doors barely on hinges. Not what I thought a Neary 800k home would be.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 5
Highland Homes - Overall, we had a great experience.
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- Justin, TX
Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Pretty Good but not Great
- Kiel W.
- Verified HomeBuyer
- November 16, 2021
- Georgetown, TX
At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 3
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