Highland Homes Reviews

Good experience. Project manager was great. He was and still remains very responsive to any inquiries. I have enjoyed my purchase, other than one event, which was not the fault of the builders.

Our experience with both Seth and Lesli has been excellent. The quality of work by the sub contractors has been spotty. Some have had to return many times to get it right. Quite frustrating at times!

Highland Homes was very easy to work with from the sales process to the construction management. We are happy with the home to this point.

We had an amazing time with our Highland Home building experience. Our construction manager, Jonathan, was great, despite the supply chain issues we dealt with in 2021-2022. He is kind, funny, and really knows the industry! We do think things could have been accelerated but with the crazy market, I can only imagine what the builders, realtors, and everyone else involved had to deal with. Our sales person, Kristi, was phenomenal and just sweet in all ways. I could tell the ENTIRE time she wanted what was best for our sweet, young family!! The worst part was our Design Center experience. Unfortunately, Highland does not have their own Design Center & uses IBB Design in the Dallas/Fort Worth Metro. The people at IBB are very rude and NOT reflective of Highland as a builder themselves. This would be my biggest recommendation- have a Highland Design Center!! I would consider building with Highland again, but may want to understand who their designers are prior to signing. Yes, the designer was that bad that I would not want to build with Highland again for that reason. Otherwise, I LOVE Highland Home's floor plans, value, and that they are employee owned! ... More

Building a home during a pandemic was going to be a challenge under any circumstances. While our build took quite a bit longer to complete than originally thought, we believe Highland was able to do it the fastest of probably any builder at the time. The most important thing to note is that at the end of this process, we still adore our project manager, Matt, and salesperson/assistant to anything we ever need, Lesli, and that says a lot! We consider them both dear friends. It was so reassuring to always feel that the people working with us were on our team, they advocated for us because they cared about what we cared about. Any issues that arise can be handled well when you have a team like this. And now that we’ve lived in the home for a few months, as things come up (and they always will) Highland is prompt to address any concerns. Our only lingering concern is the amount of construction debris, plastic and trash that is leftover and strewn across the beautiful acreage adjacent to our home. They of course tried to contain this but wind carries trash away and the field really needs to be cleaned up. We bought this lot because of the beautiful views and they don’t fill us with joy like they did before we built here because of the trash….there are two levels of fencing separating us from the fields or we would clean it ourselves. We are still hopeful it’s part of the plan that this will be cleaned up. But overall we are thrilled with our home and would choose Highland again. ... More

Excellent experience, would definitely recommend it to others

The 40 ft lot is just too small. The house needs just a few feet more width for the rooms to not be awkward sized. The garages are very small. There are a lot of nice features as well. Builders is very responsive to warranty requests.

My experience with my new home is good and could be better if the list of pending items are not so high! When I bought the house, the seller mentioned the inspection process and every item that was not in accordance with my expectation would be fixed. I walked through the house, and we found lots of items that needed to be fixed and unfortunately lots of the items were not solved and even after 1 month, we still have items to be fixed. My second point is related to house cleaning. The carpets, garage and attic were very dirty with dust, and material left behind by the crew. My expectation is that I will receive the house cleaned. One of my frustrations is regarding the sprinklers, because when I bought it, it was mentioned that I could manage the sprinklers through the app on my phone, however it was not mentioned that I need to buy the network card. It was set an expectation and when I wanted to see working, it was communicated that I needed to buy a card to see working, so the expectation that was set created a feeling of frustration and disappointment. My last comment is related to the good Job that Andres is doing to fix all pending items that I have to work on my house. My only suggestion is Hinghlands implement an inspection process with superior quality because some of the rework can be minimized and overall client satisfaction will be better. ... More

This was our first home and the experience was smooth and seamless. Highland was very responsive/supportive in resolving issues post closure. The builder was very accommodative. Overall it was a good experience.

The look and build of house looks great, but the fixes that need to be adressed are still been worked on from last 2 months

Our experience has been very good, but not excellent. The builder has been responsive, but many items have been delayed due to supply chain issues and by contractors being overwhelmed. Our engineer has been very responsive and helpful. Our biggest issue is the lack of quality control. The material a very good, but the quality control of assembly is not there. In all fairness, we have noticed the same issues with other builders after talking with our Neighbors.

I was not ready to buy a house but the amazing Team I have met throughout the process especially Edna and Lonie, the quality of materials used, the finishing of the house, the outstanding customer experience left no room but do business with Highland Homes. Highly recommended !

Jason was amazing to work with from to start to finish, as was Jeff. There are some workmanship concerns on a few places in the house (flooring upstairs, stairs being weak and loud, carpet having places that protrude).

Overall great and stressful experience. I little disappointment my an expired welcome gift.

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.

We are very impressed with the process from the beginnig of the construction to handover. Ashley and Caleb did a good job in each and every steps of the building process.

I have had multiple new builds, and the Highland team was by far the most professional, friendly and easy to work with. We love the layout and the neighborhood, and are enjoying our new home. That said, I would be remiss if I did not note that the quality of the fit and finish is sub-par, and judging by what I've seen them build not to their standard. Perhaps the quality of the sub-contractors is what is the cause here, but that requires some attention as there are so many issues that should not exist at this level of home /price point.

Overall we had a great experience working with Highland Homes team here at M3. Our construction manager, Blake did a fantastic job overseeing the construction of our home from start to finish. We will continue to recommend Highland to friends and family as a reputable builder.

We have lived in the townhome since October this year. We like the community and the design and the overall quality of construction of the building for the price.

Our builder and sales experience have been impeccable. Both Kris (builder) and Lane (Sales) were incredibly responsive to our needs. We would absolutely recommend Highland Homes.

I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and they’re having a home built in San Antonio, Texas as I write this review. There completion date is February 2023. I will always support Highland Homes as the best builder, but please check on the those sub-contractors after each phase (Construction Manager). ... More

It was a great experience and the builder/construction manager were great!

We were very lucky to have one of the very best sales counselor, kudos to Kim. The building experience was somewhat disappointing mainly for two reasons: 1. we feel the builder had some sense of urgency to close 2. which promoted a lack of supervision in the quality of the finishes. Nevertheless, their response to warranty claims (many of which could easily be avoided with good supervision before closing), has been outstanding.

The house is just perfect for me. Due to the delays I had to wait 3-3/2 months in a hotel room nearby. There were a few mistakes made that the builder took care of. I'm hoping Darren will come by to see what we have done.

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.