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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2897 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Highland Homes - the previous builder was not a good for taking care of problem.
- Mary C.
- Verified HomeBuyer
- March 05, 2021
- Richmond, TX
the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks
Highland Homes responded:
Hi ...
Total Score 4
Quality 2
Trustworthiness 3
Value 5
Responsiveness 5
Delays and lack of communication
- Shawn M.
- Verified HomeBuyer
- March 03, 2021
- Boerne, TX
We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Highland Homes - The house finishes are not 100%
- Eduardo G.
- Verified HomeBuyer
- January 22, 2021
- Humble, TX
The house finishes are not 100%
Highland Homes responded:
Hi ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Highland Homes - The workmanship is fairly shoddy.
- Anonymous
- Verified HomeBuyer
- October 31, 2020
- Kyle, TX
The workmanship is fairly shoddy.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 5
Highland Homes - The people that you work with are great and very responsive.
- Anonymous
- Verified HomeBuyer
- October 28, 2020
- Fulshear, TX
The people that you work with are great and very responsive.
Total Score 4
Quality 3
Trustworthiness 5
Value 3
Responsiveness 4
Highland Homes - Quicker response to warranty work
- Rudy B.
- Verified HomeBuyer
- October 22, 2020
- Aubrey, TX
Quicker response to warranty work
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Beautiful Home, but have some issues
- Anonymous
- Verified HomeBuyer
- September 18, 2020
- Celina, TX
We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Moved In, Now What
- Paul V.
- Verified HomeBuyer
- August 25, 2020
- Forney, TX
The sales people are awesome and stay in touch with you. The project manager was quite responsive throughout the process. However, the drywall has multiple cracks in the corners of many walls and the material used for the baseboards seems cheap or old. The caulking dried and shrunk in less than 2 months and several nail pops appeared right away. They don't be appear to be covered under the warranty.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Higher quality fittings could have been used to reflect the cost of the house.
- Alphonsus O.
- Verified HomeBuyer
- May 12, 2020
- Brookshire, TX
For a house of that value, one would expect to see higher quality fittings eg light, tiles and wooden cabinets. In addition a better utilization of the space especially to increase the size of the rooms. Carpets are no longer necessary in bedrooms due to allergy issues so could have been tiles or wood for the floors.
Highland Homes responded:
Hi There, I’m sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! Thank you for bringing this to our attention and if you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Highland Homes - Overall good experience, but some of the aesthetic issues called
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Hutto, TX
Overall good experience, but some of the aesthetic issues called out on the punch list were ignored. I'm not happy with the quality of some of the finishes and faucets, but I guess it's acceptable for the price point. All of the people I worked with were great, there was just a little under-delivery in the final product.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Highland Homes - Get the House you want in the area you want
- Jarrell W.
- Verified HomeBuyer
- January 10, 2020
- Richmond, TX
Get the House you want in the area you want
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
Love the house, not the yard, miss the storage.
- Joyce B.
- Verified HomeBuyer
- November 11, 2019
- Aubrey, TX
My only interior problem is with the USB UBS? plugs. They don't let you plug anything into them. I have waited weekS for someone to come take them out. I have been using extension cords that are not handy or safe and I am tired of it. And for an energy efficient home, I am surprised that 11 lights come on in the bathroom with one switch! There is no other choice. The garage is so small there is no place for storage. My main complaint with the yard is how uneven the dirt was before they laid the sod. It is lumpy, uneven, with ruts and hard to walk on. It gets very muddy from lack of ...
Highland Homes responded:
Hi ...
Total Score 4
Quality 5
Trustworthiness 4
Value 5
Responsiveness 1
Follow up needs improving
- Howard G.
- Verified HomeBuyer
- September 04, 2019
- Celina, TX
I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Nice home but needs attention to details
- Lesa P.
- Verified HomeBuyer
- June 12, 2019
- Boerne, TX
Love my new home but there should be more attention to the little details that stand out once you move in. Maybe not so rushed to make sure everything is correct. Overall I would rate a 4 out of 5 stars. There’s always room for improvement!
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Sloppy paint work
- James F.
- Verified HomeBuyer
- June 11, 2019
- Montgomery, TX
On trim work inside and out side had areas of paint run off. Sloppy paint work.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 3
Highland Homes
- Vu T.
- Verified HomeBuyer
- May 16, 2019
- Haslet, TX
The whole buying process was great, the construction manager, the sale counselor was great to accommodate us since this is our first time purchasing a home, let alone a new construction home. I think the workmanship is lacking up to Highland Standards.
Total Score 4
Quality 2
Trustworthiness 5
Value 4
Responsiveness 4
Good
- ,Louis G.
- Verified HomeBuyer
- January 24, 2019
- Round Rock, TX
Still waiting on items to be corrected, very easy and simple ones like a microwave handle that's damaged from before we moved in 28 Nov 18 and has been on order from about 5 Dec 18. Other items are being fixed on time though.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
New home
- Chao L.
- Verified HomeBuyer
- January 22, 2019
- Oak Point, TX
Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
First time home buyer
- Anonymous
- Verified HomeBuyer
- January 08, 2019
- Richmond, TX
We really liked HH (HighlandHomes) interior design and exterior design, which led us purchase the new-construction home. Sales experience was smooth and initial interaction (prior closing) with builder was nice as well. After moving into home, we opened more than expected warranty issues in first 2 months. We feel that HH is very strong in sales, interior/exterior design, overall home building standards, however we found that workers (i.e. contracting agencies doing actual work for HH) are rushing up and producing just okay. Electric/Lighting warranty issues are repeating several times. We ...
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Highland home First house
- Sashidhar Goud S.
- Verified HomeBuyer
- April 10, 2025
- Liberty Hill, TX
Initially we were so skeptical going with highland homes as we had deal with each sales agent (as they were changed frequently) and same with Construction managers but ones we have Michael as construction manager..things got in place and boosted our confidence in moving with highland homes ..as he used to provide construction updates everyweek ( as we were remote, wish we would have been at the site to have other minor changes) and always on call during the support for the time he had with us..definitely recommend Michael and highland homes for new house buyers.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Highland homes have good curb appearance.
- Marilyn A.
- Verified HomeBuyer
- January 01, 2025
- Boerne, TX
Working with the Highland office girls and the construction supervisor has been overall positive. I have been in the home since mid November, and continue to find things that the actual construction workers missed doing or did poorly. I guess it's hard to find good carpentry these days. The Highland homes have good curb appeal, that's what caught my eye.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Great Staff and overall Build Out - but more is to be desired.
- Bradley C.
- Verified HomeBuyer
- December 25, 2024
- Aledo, TX
The Highland Homes sales and construction staff make this builder pleasant overall, which is why I gave it a higher "star" rating. The staff is incredibly responsive and wants to make things right and on time. My only disappointments are with the finish-out selections in some areas throughout the townhome, which are subpar and could be brought up a notch without hurting the bottom line. There simply in no excuse for some the cheap choices. For Example the dome lights in the bedrooms. These are so incredibly cheap, ugly and frankly insulting. But I will leave it at that. I am a pleased but I ...
Total Score 4
Quality 2
Trustworthiness 5
Value 2
Responsiveness 5
Mr
- Mohib M.
- Verified HomeBuyer
- November 24, 2024
- Missouri City, TX
Not very happy with the selection at the Design Center.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Ticket items
- Takobi E.
- Verified HomeBuyer
- September 25, 2024
- McKinney, TX
Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a ...
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Beautiful but not really quality
- Anonymous
- Verified HomeBuyer
- March 19, 2024
- Montgomery, TX
Everyone we spoke with was incredibly kind and helpful throughout the process. There were a few issues that needed to be fixed that were noted before closing. Upon closing and moving in, we noticed a lot of issues. The paint, trim, cabinets, and drywall work was very messy and it has been frustrating working with these vendors to get the work corrected. They are relatively minor issues, but are issues that would be pointed out by the next buyer. It’s an incredibly beautiful home, but we wish there was more attention to detail.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 4
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