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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2929 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

2929 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

Highland homes have good curb appearance.

  • Marilyn A.
  • Verified HomeBuyer
  • January 01, 2025
  • Boerne, TX

Working with the Highland office girls and the construction supervisor has been overall positive. I have been in the home since mid November, and continue to find things that the actual construction workers missed doing or did poorly. I guess it's hard to find good carpentry these days. The Highland homes have good curb appeal, that's what caught my eye.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Great Staff and overall Build Out - but more is to be desired.

  • Bradley C.
  • Verified HomeBuyer
  • December 25, 2024
  • Aledo, TX

The Highland Homes sales and construction staff make this builder pleasant overall, which is why I gave it a higher "star" rating. The staff is incredibly responsive and wants to make things right and on time. My only disappointments are with the finish-out selections in some areas throughout the townhome, which are subpar and could be brought up a notch without hurting the bottom line. There simply in no excuse for some the cheap choices. For Example the dome lights in the bedrooms. These are so incredibly cheap, ugly and frankly insulting. But I will leave it at that. I am a pleased but I ...

Total Score 4


Quality 2

Trustworthiness 5

Value 2

Responsiveness 5

Mr

  • Mohib M.
  • Verified HomeBuyer
  • November 24, 2024
  • Missouri City, TX

Not very happy with the selection at the Design Center.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Ticket items

  • Takobi E.
  • Verified HomeBuyer
  • September 25, 2024
  • McKinney, TX

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Beautiful but not really quality

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2024
  • Montgomery, TX

Everyone we spoke with was incredibly kind and helpful throughout the process. There were a few issues that needed to be fixed that were noted before closing. Upon closing and moving in, we noticed a lot of issues. The paint, trim, cabinets, and drywall work was very messy and it has been frustrating working with these vendors to get the work corrected. They are relatively minor issues, but are issues that would be pointed out by the next buyer. It’s an incredibly beautiful home, but we wish there was more attention to detail.

Total Score 4


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Townhouse

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2023
  • Cypress, TX

Love my new home and it looks great. Took two months after moving in to complete quality / warranty problems. Problems included things like exterior doors alignment, appliances tripping circuit breakers, exterior mortar and caulk voids, lighting fixtures (broken, alignment or missing), some of the standard interior fixtures are cheap, window screens damaged. Sales people implied some model home features were standard features.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Mustang Lakes Higland 60’

  • COLE E.
  • Verified HomeBuyer
  • November 22, 2023
  • Celina, TX

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Nice home

  • Laurie C.
  • Verified HomeBuyer
  • September 21, 2023
  • Conroe, TX

Highland homes builds a nice home . But with that being said I have had some very frustrating things happening for 2 months now . Electrical problems. Still are ongoing .

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

The Follow UP is not great

  • Megan H.
  • Verified HomeBuyer
  • January 17, 2023
  • Magnolia, TX

We have had numerous issues with the warranty work being completed, in addition to issues that have had contractors sent out needing multiple repeat visits (4-5). Eve after those repeat visits fixes still haven't been made. We have contractors showing up at out house at all random hours without notification which seems odd that they would just show up without being scheduled. However, the builder says "I didn't schedule them". The additional "supervisors" he sends to supervise the contractors don't even actually supervise or observe. There has been a huge disconnect in follow up and ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Scott S

  • Scott S.
  • Verified HomeBuyer
  • January 17, 2023
  • Celina, TX

We love our new home There are a lot of little things we felt were not up to highland standards. Like using higher quality light switches and having handles and pulls on cabinets. Seemed to take short cuts on little things.

Total Score 4


Quality 3

Trustworthiness 4

Value 2

Responsiveness 5

I like this builders quality and efficiency

  • Prashanth G.
  • Verified HomeBuyer
  • January 17, 2023
  • Aubrey, TX

I like this builders quality and efficiency

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Good builder, but responsiveness to issues needs to improve

  • Ashok v.
  • Verified HomeBuyer
  • January 10, 2023
  • Leander, TX

As a realtor, I have been a huge advocate for highland homes and will continue to be. Their floor plans are roomy, well designed and efficient. However, we experienced the following concerns. Your experience may differ so please take it with a grain of salt. 1) multiple construction delays and changes in construction management personnel. This may have improved in recent months. 2) strongly recommend separate property inspection. Align with the builder on what needs to be fixed before closing and make sure they do. Otherwise, You can expect to have month long delays and multiple ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Overall very good experience until I got the house

  • Anonymous
  • Verified HomeBuyer
  • October 05, 2022
  • Prosper, TX

After Sales service is not up to expectations by any means and i hate to record tons of claims for warranty

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Chris

  • Christopher D.
  • Verified HomeBuyer
  • September 27, 2022
  • Melissa, TX

I know that a lot of the trades have taken a turn downward as far as quality because of who is out there actually willing to work but there are somethings that I feel should have been caught and were not. Over all the quality of the home is great. We are pleased with the structure but there were somethings that we just felt didn't live up to the quality that you come to expect with a Highland Home.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Bobby Chandok

  • Ampritpal C.
  • Verified HomeBuyer
  • September 27, 2022
  • Conroe, TX

The house and detailing was as shown and committed. Quality of materials is good but could that little better for the prices paid. Overall a good experience in home buying

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Trades are Cutting Corners

  • Courtney V.
  • Verified HomeBuyer
  • August 16, 2022
  • Argyle, TX

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Highland Homes - Home is high quality.

  • Stefan B.
  • Verified HomeBuyer
  • August 04, 2022
  • Celina, TX

Home is high quality. Issues that were supposed to be fixed within the first 10 days after closing are still not fixed.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

Highland Homes - Tough time to build and buy a new home.

  • Dan S.
  • Verified HomeBuyer
  • July 13, 2022
  • Boerne, TX

Tough time to build and buy a new home. High prices with limited supplies and limited laborers. Our General Contractor, Dave, did a great job working through issues and working directly with us. Hard to believe we paid such a high price for the home and that’s no one’s fault it’s just the way it is in this current market.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Highland Homes - This is our 3rd Highland home.

  • Walter G.
  • Verified HomeBuyer
  • April 27, 2022
  • Bulverde, TX

This is our 3rd Highland home. We had a great experience working with the Highland team leading up to the purchase. Completing the punch list after the purchase has been challenging.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Highland Homes - I like the floor plan.

  • Brenda J.
  • Verified HomeBuyer
  • February 15, 2022
  • San Antonio, TX

I like the floor plan.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Building during COVID, wasn't the brightest idea

  • John H.
  • Verified HomeBuyer
  • February 01, 2022
  • Aubrey, TX

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

Highland Homes - Overall out house is good, however for the orice paid, a LOT

  • Sheyla A.
  • Verified HomeBuyer
  • January 27, 2022
  • Aledo, TX

Overall out house is good, however for the orice paid, a LOT of the finishes are very low quality. We paid over 600k for our home and as an example, our pendant lights are plastic, our door handles two months in are already coming apart. Low quality materials

Total Score 4


Quality 3

Trustworthiness 4

Value 2

Responsiveness 5

Poor follow up on punch list

  • Mickey N.
  • Verified HomeBuyer
  • November 16, 2021
  • Humble, TX

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Repairs before closing

  • Raymond L.
  • Verified HomeBuyer
  • October 26, 2021
  • Forney, TX

Over the home is good not great as far as price. It was just the experience dealing with some individuals that makes you think? Did I make the best decision for myself and family. I know the builder responsibilities are to stick to schedule. Get the house built on time. In some case there was rushed. It stood out once I brought things to there Attention with concerns it was just about written off or down played. If I being honest , on a positive note please READ everything and acknowledge things so you don't have to fight with them about it later. If could I go back to adjust the most ...

Highland Homes responded:
Hi ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

The layout and design of the house

  • Hoang N.
  • Verified HomeBuyer
  • October 21, 2021
  • Prosper, TX

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3