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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2897 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Highland Homes - Love our home!
- Anonymous
- Verified HomeBuyer
- March 09, 2021
- Manvel, TX
Love our home! Picking out what we wanted in our home to make it perfect for us was great! We had a lot of issues with Highlands responsiveness to our concerns. Initially they were super responsive. Then it felt like like since we were so far into the process our concerns were no longer important. Our house was incomplete on closing day. For a couple of weeks after closing and moving in we had contractors in and out of our house to finish up the home. Now that everything is done we are loving creating memories here
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
That the sheet of standard features that you're provided during the sales process bears little relationship to the actual house you wind up with. This includes pictures in the MLS that are supposedly being of your house that actually are of other houses.
- Raymond L.
- Verified HomeBuyer
- March 07, 2021
- San Marcos, TX
Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.
Highland Homes responded:
Hi ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Highland Homes - Overall happy with my new home.
- Anonymous
- Verified HomeBuyer
- March 02, 2021
- McKinney, TX
Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Our construction lead, Jared Selensky, and how he kept us in loop with the progress of the build each step of the way.
- Leonard L.
- Verified HomeBuyer
- January 06, 2021
- Katy, TX
Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Overall pleased
- Israel S.
- Verified HomeBuyer
- August 25, 2020
- Kyle, TX
Our salesman Ethan was very responsive, knowledgeable, and caring. He was very helpful throughout the entire process and was eager to solve any and every issue that arose throughout. The construction manager Dylan was the same until the very end when there were some issues with door frames, when brought up he tried to talk his way out of solving the issues by going as far as saying it would push closing back two months. After going to his boss and pushing back it was resolved within a day. My family and I love the house and are very happy in our new home. Ethan is the best and I would ...
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
AMAZING
- Marcus C.
- Verified HomeBuyer
- May 26, 2020
- Kyle, TX
I am really happy with my home, Highland has created a house I have been able to turn into a home. If you are looking for a home I would definitely go to talk to Ethan. The only problem is there is only one Ethan. He is amazing at what he does, and can tell he actually enjoys what he does. My problem came when some of my bushes and trees were dead when I purchased my house. Although the project manager assured me they would be fixed even though the closing documents said they would not replace them. Once I moved in, and discovered they were dead, the project manager simply told me it was ...
Total Score 4
Quality 5
Trustworthiness 3
Value 5
Responsiveness 1
More for your buck
- George F.
- Verified HomeBuyer
- May 26, 2020
- Boerne, TX
Little things that could have been included for the money that was spent. Doors, switches, lights these were just a couple up grades I paid for. Was not to happy about how high my foundation was built up in comparison to my neighbors. On the plus Rich n Ken did a good job of our concerns of the home.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Highland Homes - I love my highland home.
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Round Rock, TX
I love my highland home. Some issues through the build process related to quality of work the tile and trim contractors did. All issues resolved in time for closing.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
I expected more
- Anonymous
- Verified HomeBuyer
- September 24, 2019
- Spring, TX
My house is valued at $305,000. While that's not on the more expensive end of the spectrum of what homes can cost, it is still hundreds of thousands of dollars. I expected better quality workmanship in this home. The paint, the cocking, the cleaning, the baseboards, etc. are all consistent with what you would expect from a rented apartment. In fact, they remind me a lot of the apartments I lived in during my college days. For a house that I paid hundreds of THOUSANDS of dollars for, I expected better quality workmanship.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Mostly good.
- Anonymous
- Verified HomeBuyer
- September 10, 2019
- Prosper, TX
I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 2
Home Review
- Anonymous
- Verified HomeBuyer
- May 24, 2019
- Royse City, TX
I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 5
Untimely response to 3rd party inspections prior to close.
- Denise H.
- Verified HomeBuyer
- April 09, 2025
- San Marcos, TX
We hired a 3rd party to inspect the home. Many issues were found. The report was provided to the construction supervisor and sales rep. A subsequent follow up by the 3rd party inspector showed that many issues remained. A copy was again provided to the same Highland individuals. A 3rd inspection was performed prior to close. A couple of issues were still identified. After move in one major issue was still unresolved - oven tripping breaker. We were assured prior to close it had been resolved. It was not. Disappointed about the failure to address issues and had to engage a 3rd party ...
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Good to warranty issues but not used quality material
- Suresh A.
- Verified HomeBuyer
- November 09, 2024
- Celina, TX
Having good models but the prices are overpriced than market
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
James
- James B.
- Verified HomeBuyer
- November 07, 2024
- Prosper, TX
This was the fifth home that my wife and I have built. Our second home was a Highland home as well. This was the most difficult build. It took 13 months to build our home. We signed the contract in August 2023 and construction finally got started in January 2024. Although Highland has a reputation for building quality homes, this time, the workmanship and materials were just ok. Our biggest frustration was with the workmanship of the contractors. Multiple times for a contractor to come back and fix poor workmanship. Also, our builder had just too many homes to oversee resulting in things ...
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Quality is ok at best
- Craig K.
- Verified HomeBuyer
- March 14, 2023
- Conroe, TX
I think the fit and finish in the home is sub par. Some stuff seems to be put together very careless. In all honestly I would consider another home builder when I buy another home in the next month or 2.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 3
Satisfied owner
- Clarence F.
- Verified HomeBuyer
- November 01, 2022
- San Antonio, TX
My wife and I bought this beautiful home and we are very happy. Even after being in the home for 2 months, we still find it unbelievable to be in this house. We were in the process of buying another home but our close date was extended and we weren’t happy. We looked at other options and found this gem. The house was close to being completed so we only had to wait about a month before we closed. Our walk through went well and any issues we found were minor and fixed quickly. Now that we are in the house, at this time my biggest issue is this hole in my front yard with a wire sticking out of ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
Highland Home is ok!
- Tuyen C.
- Verified HomeBuyer
- September 27, 2022
- Mansfield, TX
In general, Highland Home’s houses are beautiful and therefore the prices are high, but the details of the house are not perfect and need to be repaired many times. They will fix for you but the time they respond to my requests is very slow. and sometimes they will not time. I have moved in for 2 months and you will find the ground and grass outside is still very bad and In general, highland houses are beautiful and therefore the prices are high. but the details of the house are not complete and need to be repaired many times. they will fix it but the time they respond to my requests is ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Overall good builder but craftsmanship could improve.
- Anonymous
- Verified HomeBuyer
- September 08, 2022
- Waxahachie, TX
Home buying experience was fine, very easy other than the wait time which was out of their control. The quality of workmanship could be better. Builder tried to make it better and in many ways did get things fixed. A few other cosmetic issues were not fixed and it feels like you’re forced to deal with them or fix them yourself after dealing with multiple do overs.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Highland Homes - I was told by that guy this is not the first home I’ve purchased,
- Thedia S.
- Verified HomeBuyer
- August 11, 2022
- Humble, TX
I was told by that guy this is not the first home I’ve purchased, things are not going to be perfect, and I will have to learn to do some things for myself, in shock I replied, the 1st home was a short sale sold as is with expected issues, I was not expecting issues with a new house built from the ground up, I also shared with the realtor that I think all the blue tape I put up for repairs or touch ups was all pulled off with bare minimum being done
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Somewhat ok.
- Timothy B.
- Verified HomeBuyer
- July 09, 2022
- San Antonio, TX
For the most part the home is very nice. Quite a few of the finishes are cheap for the price we paid for the home and we've needed lots of things fixed, straightened, touched up, or replaced already. Somethings are fixed quickly and others have taken a very long time. Double check the listing you buy from as well. Ours said the house would come with gutters...it didn't, a double oven, it didn't, and other things like this.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Highland Homes - Sales team in Ventana is fabulous.
- Daniel K.
- Verified HomeBuyer
- July 05, 2022
- Bulverde, TX
Sales team in Ventana is fabulous. However the shortages and manpower caused us numerous headaches. We had a list of over 50 uncompleted items when we moved in. After 3 months it is still not completed. Bette attention paid to this would be helpful. I do still think Highland builds a great home.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
Highland Homes - Quality of workmanship and carpentry, extremely disappointing.
- Douglas R.
- Verified HomeBuyer
- May 28, 2022
- Fulshear, TX
Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Nice home; too many issues with build quality
- Kevin K.
- Verified HomeBuyer
- May 17, 2022
- Aubrey, TX
Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.
Total Score 4
Quality 2
Trustworthiness 4
Value 3
Responsiveness 4
Nice people but found multiple issues with the house
- Anonymous
- Verified HomeBuyer
- March 28, 2022
- Humble, TX
Bought a home in January 2022. The process was smooth and people were friendly. Once I moved in I found a lot of issues. Shower was leaking, garbage disposal isn’t working, garage open randomly in the middle of the night just to name a few. I understand it’s a new build but these were too many issues for me. Warranty request are followed up but even then they reschedule several times. Like I said nice people but too many issues.
Total Score 4
Quality 2
Trustworthiness 4
Value 4
Responsiveness 3
I receive late responses or no responses!
- Adam S.
- Verified HomeBuyer
- February 23, 2022
- Richmond, TX
Make sure you get your inspection get done before you move in!
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
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