Highland Homes Reviews

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

Will preface by saying we bought in the pandemic boom and have calmed my anger according to the understanding of the strange times. This being said the fit and finish of the home leaves lots to be desired. Getting repairs done is not easy at all and am still waiting for almost all of it. There’s one point of contact and he is totally overwhelmed. Structurally it seems like a great build but time will tell. The sales staff was nice enough through that process.

We have found some workmanship issues since moving in. Responsiveness between initial walk through and final walk through was not great. Several issues still not addressed. We will see how warranty plays out.

Above average builder definitely recommend to buy from.

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

Our sales consultant, Steve, was great to work with. He was knowledgeable, could articulate the value and was always looking to solve for "yes". Post sales, I thought the the execution on the end product is only as good as the trades that are hired. Quality of materials aside, I wasn't convinced that Highland had any competitive advantage in this regard.

The start on picking out home design center was great.The building of the house we had delays some out of buildings control but some was too.At the final walk through we found things that were marked but not completed after we closed and still for two mouths aren't.Miner stuff we were told to call directly to builders haven't been addressed.

It was a smooth process from the day we decided to buy until the day we got the possession of our new home. So far we have called for one issue which has not been addressed by the corporate office in spite of a few calls. Didn’t expect that hence Very disappointed.

House Orientation to be better and to show all homes is advisable

We love our Highland Home! Everyone was wonderful in the process - we even did financing with them. Everyone was incredible... until we got to inspection time with our construction manager. He was remarkably unprofessional and dismissive. We still have items he promised to fix that are incomplete a month later. And we aren’t picky! His responses to us included “it’s just a spec home”, “I have a bajillion thing going on, so turn it in to warranties”, etc. We don’t even know what to do. (Note: we aren’t alone in our disappointment and frustration with Matthew).

I had to stay on them bringing build and do some stuff myself. Like making sure everything was sealed inside and out.weather siding people kept missing the stud pulse would holes in weather siding that weren’t sealed.Dont thing I have a straight wall in whole house.

We decided to buy another Highland Home because we loved our first Highland Home. The second Highland Home we purchased was a model home. It is very nice but it seems some of the workmanship isn’t as great as our first home. I was also not impressed with Mr Cason’s attitude when doing our walk through. Apparently, the sales person Brad left out that when you buy a model home it sells as is, this was very disappointing since this wasn’t told to us until the day before closing. We still like our home and have been fixing/repairing the few items that Highland said are not covered. Lastly, there was a mural in one of the bedroom walls and Highland accidentally had it painted over due to some miscommunication, this was very disappointing and Mr. Cason didn’t seem to care. There is no doubt that I would buy another Highland Home, but probably not a model home. ... More

The buying process have been smooth except that there’s a lot of pending issues of the house that hasn't been fixed until now and it's been 2 most since the closing date. They knew about this issues before the closing date and we have been patiently waiting for them to fixed it. The builder even told us during the buyer's orientation that they will have a 1-month follow up after the closing date to check if how is the house, but no one came, I guess there is no such thing as that. I hoping they'll be more responsive and act timely not just in words but in action.

I will preface this message by saying our experience with the sales counselor, Thea, and on site construction supervisor. Chuck, has been positive. However, I don’t believe that our Highland home was/is a good value. There were issues before we moved in. There have been issues that we continue to deal with and new items of poor quality and craftsmanship seem to surface almost daily. We had heard very positive comments about the quality of Highland homes, and I believe in other homes, that’s accurate, however, this home does not appear to have been built in the same manner. My list of items to be addressed continues to grow, but we really would like someone at the corporate level to either come to our house or talk with us directly about these ongoing issues and overall poor quality. Very dissatisfied with a nearly $700,000 home! ... More

The house product is great. We love the home and design. My complaint will be that the project managers need to pay attention to detail with the trades coming in doing the work. They are not checking the work and the quality. For the price point, you would expect a greater attention to detail and quality. The overall experience was good just detail and closing presentation needs work. House was not presented in the way I expected at close.

I do love my new home. Mainly due to the location and neighborhood. I love the Trinity Falls community. I do feel the inside products are very cheap as well as the paint job.

We like our home overall and the options and features that were offered. Unfortunately we’ve found many quality issues in the first couple of months that we’ve lived in the home. Many of them were things we brought up prior to moving in to our home. It has been very disruptive to our lives working through the warranty process to resolve issues and often requiring multiple attempts to resolve the issues. Many of the issues we’ve just elected to resolve ourselves because they’re things we’re capable of fixing it and we don’t trust that it’ll be done right. Overall we feel that we paid for a higher quality home than we received. ... More

Highland Homes as builder had a good name but in the recent home buying experience I felt little bit different. The construction work took one year to complete and the work was not up to the standard. Even though after pointing out lot of issues and errors in construction it took too much time for them to correct it. The repairs which were supposed to be done prior closing was left out and I was told by the builder that it will be done asap, but it was a false promise. Even today those repairs which was supposed to be done prior closing is not done and I was told to submit a warranty claim for those repairs. I don't understand why should I submit a warranty claim when it should have been done as a part of building process. When I went to the sales office to get more info about this, I was told not to come here and I was advised to contact the person responsible for the construction about this. I send emails but no answer yet. I felt this negligence during the construction period and in many occasions I witnessed slowness. ... More

The house is well design overall. The price was reasonable.

We’ve been in our new home almost two months and have had issues with getting our punch list items resolved since moving in. We have been in touch with our construction manager, and he has been responsive towards us about the fact that they are “working on it”, but at this point even items we have submitted a warranty for are going unamended. Our walkthrough was rushed because of a pushed back closing, but with the idea that a walkthrough takes place a couple weeks before closing so the punch list can be taken care of, it’s frustrating that two months after moving in we are still waiting for this punch list to be completed. We love our home, but it is still incomplete and it seems at this point that we are being given the run around so that issues will be forgotten rather than fixed. ... More

Tim does a great job

They are very busy and still things are yet to be fixed after a 2 month clouser, i think i paid more for the house compared to similar size build adjustment

I would have liked more communication and honesty on what we were being told.

While I love my floor plan this house was built pretty poorly. Cabinets were installed with damage, the tile everywhere is the absolute worst. Just poor quality all around for a builder that claims they build quality homes