Highland Homes Reviews

This is our 3rd Highland home. We had a great experience working with the Highland team leading up to the purchase. Completing the punch list after the purchase has been challenging.

I like the floor plan.

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More

Overall out house is good, however for the orice paid, a LOT of the finishes are very low quality. We paid over 600k for our home and as an example, our pendant lights are plastic, our door handles two months in are already coming apart. Low quality materials

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact us to resolve our issues, but promises are rarely kept. Regarding the items that have been successfully completed, it was only after we kept sending message after message that the work was addressed. We still have a handful of things to be addressed with a promise made last week that "these will be completed this week". We are still waiting and frustration is mounting. ... More

Over the home is good not great as far as price. It was just the experience dealing with some individuals that makes you think? Did I make the best decision for myself and family. I know the builder responsibilities are to stick to schedule. Get the house built on time. In some case there was rushed. It stood out once I brought things to there Attention with concerns it was just about written off or down played. If I being honest , on a positive note please READ everything and acknowledge things so you don't have to fight with them about it later. If could I go back to adjust the most common things that's never on your top list I definitely wouldn't let it slip through the cracks. Be aware you might tell the builder one thing especially something your paying for. Hay can you make sure this is done this way or that way. To later found out they totally disregard your requests and say. I went with the plans after having numerous conversations and meeting felt disrespectful as the buyer. Gateway community Forney Texas. Recently closed 2 months ago the Scott's Hope this is helpful information to anyone thanks. ... More

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder.

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty…

There were times when we lost trust in this location as far as selling us this home. And it took some rebuilding of trust in order for us to stay with them. Right up to the end we questioned our decisions to buy this home, but we did it and for our first home we are satisfied. I'll say if you can be here everyday during the build, make sure you are!

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Love our home! Picking out what we wanted in our home to make it perfect for us was great! We had a lot of issues with Highlands responsiveness to our concerns. Initially they were super responsive. Then it felt like like since we were so far into the process our concerns were no longer important. Our house was incomplete on closing day. For a couple of weeks after closing and moving in we had contractors in and out of our house to finish up the home. Now that everything is done we are loving creating memories here

Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.

Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.

Our salesman Ethan was very responsive, knowledgeable, and caring. He was very helpful throughout the entire process and was eager to solve any and every issue that arose throughout. The construction manager Dylan was the same until the very end when there were some issues with door frames, when brought up he tried to talk his way out of solving the issues by going as far as saying it would push closing back two months. After going to his boss and pushing back it was resolved within a day. My family and I love the house and are very happy in our new home. Ethan is the best and I would recommend him to anyone and everyone. ... More

I am really happy with my home, Highland has created a house I have been able to turn into a home. If you are looking for a home I would definitely go to talk to Ethan. The only problem is there is only one Ethan. He is amazing at what he does, and can tell he actually enjoys what he does. My problem came when some of my bushes and trees were dead when I purchased my house. Although the project manager assured me they would be fixed even though the closing documents said they would not replace them. Once I moved in, and discovered they were dead, the project manager simply told me it was nothing he could do. Besides that I was very happy with my home, and guess this will be something I have to do on my own. ... More

Little things that could have been included for the money that was spent. Doors, switches, lights these were just a couple up grades I paid for. Was not to happy about how high my foundation was built up in comparison to my neighbors. On the plus Rich n Ken did a good job of our concerns of the home.

I love my highland home. Some issues through the build process related to quality of work the tile and trim contractors did. All issues resolved in time for closing.

My house is valued at $305,000. While that's not on the more expensive end of the spectrum of what homes can cost, it is still hundreds of thousands of dollars. I expected better quality workmanship in this home. The paint, the cocking, the cleaning, the baseboards, etc. are all consistent with what you would expect from a rented apartment. In fact, they remind me a lot of the apartments I lived in during my college days. For a house that I paid hundreds of THOUSANDS of dollars for, I expected better quality workmanship.

I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.

We really enjoyed the PURCHASING process of buying our first home. The sales team was always attentive and the office staff were more than welcoming when we were signing our documents to close. Construction is a different story, while the home seems to be built well our construction manager is little to no help at all. Every single question we have asked has been answered, but answered incorrectly. We have been given several answers to our questions which has resulted in hundreds of dollars of wasted money because the construction team has given us incorrect info. I think they need to reevaluate who they are hiring to manage these houses and make sure the people in the field know what they are talking about before they start answering questions. ... More

To make the home your way, the items are limited to the design center. Didn’t understand if I was willing to pay for upgrades, why I was not allowed. Was not asked which landscape item I wanted