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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2897 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

2897 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

Highland Homes - Floor plans and upgrade options are excellent!

  • Samuel S.
  • Verified HomeBuyer
  • June 15, 2021
  • McKinney, TX

Floor plans and upgrade options are excellent!

Total Score 4


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

Highland Homes - Good experience.

  • Michael P.
  • Verified HomeBuyer
  • April 15, 2021
  • Melissa, TX

Good experience. Wish more care was put into grading the front lawn.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Highland Homes - I am disappointed with the craftsmanship.

  • Beyhan B.
  • Verified HomeBuyer
  • January 06, 2021
  • Magnolia, TX

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

Highland Homes responded:
Hi Beyhan, I’m so sorry that this has been your experience with your new home as we pride ourselves on the quality of products used and finishes of our homes! After speaking to our team, I’m glad that we were able to connect with you to better understand these concerns. If you have any additional questions or concerns, please reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 3

Highland Homes - They get you in, sometimes forget about you and after closing

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2020
  • San Marcos, TX

They get you in, sometimes forget about you and after closing is when you find the carelessness in some of the installs around the house. By then it's too late and you have to live with it.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Standing behind their home

  • Marisela D.
  • Verified HomeBuyer
  • November 08, 2020
  • Wylie, TX

During the home buying process, especially getting ready to close, we were repeatedly told that highland homes stood behind their work and the home. Repeatedly we were told that if we had any issues just get in contact with Castin, the person that was in charge of our construction, and the countless warranties. Well we have had several minor issues, but issues nonetheless, that we have reached out to get fixed. Nothing has happened. And one of those issues I am not sure is that small. From the beginning an area of our yard has experienced flooding, Castin said it would be fixed before we ...

Highland Homes responded:
Hi Marisela, I appreciate you leaving us a review and I’m sorry that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. After speaking with our team, I’m glad to hear we are in the process of resolving these concerns for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 4

Trustworthiness 2

Value 5

Responsiveness 1

Highland Homes - I bought a home during the thick of COVID-19.

  • Anonymous
  • Verified HomeBuyer
  • October 21, 2020
  • Round Rock, TX

I bought a home during the thick of COVID-19. There were a lot of delays and a lot of what we originally wanted was not available. Ultimately, we got the home and everything worked out in the end. The build quality was a little lacking. The materials were not kept too well and the doors have noticeable damage and patches on them if you are looking closely at it. So far we had to have warranty repair a few things too. It’s not perfect, but we are grateful to have this home and that Covid didn’t stop us from being able to get it.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Very Disappointed

  • Gregory C.
  • Verified HomeBuyer
  • July 30, 2019
  • Conroe, TX

We got an excellent price on our home, and the materials are what we would expect. However, the workmanship was below standard. We submitted a list of warrantly issues and none of them have been addressed.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Above average

  • Jon F.
  • Verified HomeBuyer
  • May 15, 2019
  • Celina, TX

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request

Highland Homes responded:
Hi ...

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Love the design of my highland home with high expectations

  • Wei S.
  • Verified HomeBuyer
  • January 08, 2025
  • Denison, TX

I signed the home purchase contract on February 11, 2024 and closed on October 10, 2024. I hired an inspector before my final walkthrough. Unfortunately, the gas pipe to the heater was not even connected for testing on October 1. Having great respect for Highland Homes as a Trusted builder, we took their promise that the heater would working and it shouldn’t be a concern. We are very disappointed when I had to suffer 2 days without the working heater for my new home when the temperatures plunged to 19 degrees outside. The house inside temperature dropped to 49 degrees in the morning and ...

Highland Homes responded:
Hi Wei, Thank you for taking the time to leave us a review and I am so sorry that this was your experience with your new home as we strive to respond quickly to our homeowner’s needs. I have spoken with our team regarding these concerns and I am pleased to hear that we were able to work with you to resolve this issue. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Quality of materials is not up to the mark and also not more customized builder

  • Tejaswi A.
  • Verified HomeBuyer
  • January 04, 2024
  • Georgetown, TX

The quality of highland home was not good.The lumber material is very cheap compare to low quality builders.The communication towards customer is not good.Sales representative Amy is good at Parkside on the river.But don’t recommend the highland since the quality of wood for framing is not good and also restroom doors.Highland lost its quality.There is one more firm highland homes loans which is company owned lender, One of the worst company to take mortgage loan.I don’t recommend to go with hh loans.

Total Score 4


Quality 1

Trustworthiness 5

Value 3

Responsiveness 2

New home

  • Anonymous
  • Verified HomeBuyer
  • August 03, 2023
  • Sherman, TX

The house is nice but built quickly and thrown together.

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

50/50

  • Jacob R.
  • Verified HomeBuyer
  • April 13, 2023
  • Waxahachie, TX

The buying experience was terrific. Anytime we had an issue, we got an immediate response and a solution to the problem, but after closing, things could not be more different. We have been waiting months to get things fixed, and nothing has been done. Keep sending emails, and Highland says o we have sent that over to the warranty team with no response or timeline as to when things will be fixed. On the other hand, highland home loans have been outstanding both before and after closing, answering any questions and not forgetting about me after closing.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Service Great!! Quality not so good!

  • Caroline E.
  • Verified HomeBuyer
  • January 10, 2023
  • Melissa, TX

Our house has cracks on walls and garage and they continue to extend. We did call it out prior to closing and some of them were addressed. Probably put paint over the cracks. Kitchen cabinets were painted poorly. I requested a few to be redone prior to closing. It was somewhat fixed but overrall cabinets quality especially in the kitchen l would rate 1 star .Concrete in the garage lots of cracks and we were told thats normal unless l can put a coin in the cracks, thats when its considered to be addressed Service and responsiveness was great but the quality not so good

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 3

Highland Homes - Low grade craftsmenship especially to the exterior fof the house.

  • Lloyd K.
  • Verified HomeBuyer
  • August 05, 2022
  • Rosharon, TX

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

Total Score 4


Quality 1

Trustworthiness 3

Value 4

Responsiveness 3

The design is pretty good and looks like the house is reliable but hv to stay and see how it would work

  • Kranti D.
  • Verified HomeBuyer
  • February 22, 2022
  • Aubrey, TX

Experience was good throughout the 7 months build process. Our builder tony was amazing throughout the process. Things that could have been done better is all the cabinets they are poor in quality and work done by cabinet company when we moved in they had scratches dirt marks that are not removable. Quality is poor. Paint job is poor quality as well. For half a million home definitely not great. There are lot of things that could be done better for highlands reputation

Total Score 4


Quality 2

Trustworthiness 4

Value 2

Responsiveness 3

poor materials and workmanship

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2021
  • Rockwall, TX

i dont think there is a square wall in this house. We previously had a home custom built and buying from a big box builder has lived up to their build fast and not accurate reputation. the sheetrock is crumbly, the paint falls off the wall if you touch it, the door paint has runs in it. We've had the electrician out three times. The person that we contact if something is wrong, has been fabulous. It's just when you pay close to half a million dollars for a home, you expect it to be top notch not sloppy.

Highland Homes responded:
Hi ...

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Great floorplans, but very poor fit and finish.

  • Dustin F.
  • Verified HomeBuyer
  • October 19, 2021
  • Little Elm, TX

Highland's system to keep track of changes is antiquated and makes it very difficult to keep track of things. It's so bad that even the builder themselves miss things that you order and/or changes you make. It took Highland over two months to give me a final price on our home. Highland has some really great floorplans and they use the square footage well. However, the fit and finish is very poor. Every door jam is full of gouges, paint drips on painted cabinets and baseboards, missing caulk between baseboards and floors in random rooms/areas, paint drips on floor, missed painting spots on ...

Highland Homes responded:
Hi ...

Total Score 4


Quality 1

Trustworthiness 5

Value 2

Responsiveness 3

Actually it started out great but I have requested to fix my garage on several occasions along with wall paint color for touch ups, and have had no response.

  • Michael M.
  • Verified HomeBuyer
  • May 27, 2021
  • Conroe, TX

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.

Highland Homes responded:
Hi ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Highland Homes - Very disappointed with the quality of the house.

  • Victor M.
  • Verified HomeBuyer
  • March 09, 2021
  • Humble, TX

Very disappointed with the quality of the house.

Highland Homes responded:
Hi ...

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Disappointing

  • Yolanda A.
  • Verified HomeBuyer
  • October 22, 2020
  • San Antonio, TX

Failed multiple times by construction manager Response time for corrections very poor To much to list

Total Score 4


Quality 2

Trustworthiness 3

Value 5

Responsiveness 1

Ok but not the high end home we were promised

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2024
  • Katy, TX

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Average experience for an average quality home

  • Anonymous
  • Verified HomeBuyer
  • September 19, 2023
  • Magnolia, TX

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

Total Score 4


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Started well, but ended up with issues towards completion and...

  • Anonymous
  • Verified HomeBuyer
  • October 03, 2022
  • Argyle, TX

Sales co-ordination was great. Construction timelines and updated were perfect to begin with. Halfway thru, I had to check on the progress almost every week and point out issues. Final walk was rushed enough, hours before closing and with pending works. We moved into our house end of June 2022 and still dealing with issues, which should have never occurred or should have been fixed by construction manager well before closing. After moving in, I got to know almost half the workmen team to fix issues. To name a few - cabinets, counter tops, doors/trims, sheetrock, vent team, electrical, ...

Total Score 4


Quality 1

Trustworthiness 3

Value 4

Responsiveness 2

It was okay!

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2022
  • Forney, TX

We had an below average experience. Although it was mostly due to our real estate agent who did not have our best interest in mind, we also had issues with the sales counselor Kevin. He lied many times and spoke rudely to us saying we were not listening. The builder as well is okay. Things were not getting done right in the first place and had to be asked several times to be fixed. it was all mostly a lack of communication and provided us with below average experience.

Total Score 4


Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

How long it took and how poor the quality of the home to the price.

  • Federico C.
  • Verified HomeBuyer
  • April 20, 2022
  • Royse City, TX

This is the second home qe have moved into and by far the worst experience the project manager and the sales person qere very responsive but the the work of the contractor is very poor. To this day they have not finished fro. Touch ups to the mistakes they made. At this point ill fix it myself. Just bad

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3