Highland Homes Reviews

Great customer service and attention to detail!

Our home seller was outstanding (Brittany Kennedy) she responded to ours concerns very quickly and efficiently. She was very patient and understanding with us. She was the main reason we bought here, because of her professionalism and expertise. I would recommend some improvements to these houses like: Wider front doors Bigger guests room Overall compared to other builders in the area Highland Homes are better quality

From the initial meeting with the sales rep to the final walk through, everything was easy. The sales person worked hard to get me what I wanted as far as the design budget went, so I didn’t have to sacrifice a lot as a single mom. My builder emailed me weekly to keep me in the loop as the building process progressed and was responsive to my questions or concerns. Highland has so many upgrades that are part of their standard package. I absolutely love my home!

Our home buying experience was great from beginning to end and beyond. The first interaction we had was with our salesperson (Steve) he was very friendly and professional with extensive industry knowledge. He offered many ideas and options. Home designer (Kara) was a pleasure to work with. Also our general contractor (Adam) was responsive and kept us abreast of all building phases.

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

Highland homes deliver a superior product and they stand by it!

Love our home! Picking out what we wanted in our home to make it perfect for us was great! We had a lot of issues with Highlands responsiveness to our concerns. Initially they were super responsive. Then it felt like like since we were so far into the process our concerns were no longer important. Our house was incomplete on closing day. For a couple of weeks after closing and moving in we had contractors in and out of our house to finish up the home. Now that everything is done we are loving creating memories here

Highland Homes Sales agent was very responsive to all my questions and concerns.

Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks

Do not close on your home until it can pass the final walk through. No one wants to take responsibility for the many mistakes that were made. I was told the things that are wrong is how things have been done for the past 5 yrs. Very sloppy work. I will never buy a Highland Home again.

Overall happy with my home but finishings/touchups to the cabinets and sheetrock could have been better. The issues we identified after closing should have been done before closing as this caused some inconvenience to us. Due to the covid many workers were coming to fix the issues and this didn't feel good/ safe as I have a little baby.

Building our home from another state was a concern but given our realtor and building supervisor this was a smooth process. Brian was phenomenal and when an issue occurred he was quick to coordinate the correction. This was our second home my wife and I built and because of exceptional customer service we felt very comfortable when we moved in.

Great homebuying experience. I would definitely recommend Highland to friends and family.

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets.

They provided exceptional customer service in every aspect from purchasing, building and warranty.

Great experience working with the entire team from the sales team to the project management team.

The CHEAPEST labor and materials are used but they Charge you a premium. They gave us an incomplete home stating everything would be done prior to close. Instead they rely on the warranty and that takes months to complete. So instead of enjoying a new home, you are dealing with the incompetency of the builders and the terrible contractors they use for months on end. Joseph and Giovanni give you a ton of attitude if you point things out that are done with poor quality, not done at all or done incorrectly. I could keep going but won’t. Bottom line...STAY AWAY!

Highland was great to work with from start to finish. Brittany spent some time figuring out my needs and wants and then presented some great plans and ideas. Construction was a breeze. I used their in house mortgage company and that was easy too. All great employees along the way and everyone was very responsive, helpful and friendly throughout the process.

Terrible experience with builder. House was not 100% completed. Warranty feels like I'm asking I'm begging. Would not recommend

Our sales manager provided useful suggestions on our new home design and floor plan enhancements. Both our sales manager and construction manager were accessible and responsive to our questions and requests during the new home building process. This builder provided several floor plan options that were attractive. Our new home building process took 7 months and I wish it hadn’t taken so long.

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials.

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

We were fortunate enough after living in a hotel and search for homes and multiple offers to stumble across Jessica. It was the perfect storm meets the solution and she was excellent

From picking the model and lot all personnel have been wonderful. Their willingness to listen to my wishes and advice me on different things I may be leaving out was very important to me.