Highland Homes Reviews

Very unsatisfied with the responsiveness of our contractor at Veramendi location. Many of the same issues were brought up multiple times with clear communication on our end regarding quality of workmanship and incomplete work. The contractor would make excuses and often times would not even be aware that the various tradesmen never showed up to complete work. Disappointed to see on our final walkthrough that several of these issues still remained unresolved. Weeks after moving in we are still trying to complete the list and take time off from our busy schedules to be available for the work to be completed or re-done correctly. Frustrating. ... More

We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.

At time of Final walkthrough there were +30 line items of things that needed to be done(e.g. All tile needed caulking, baseboards needed to be painted, melted outlets, chipped tiles, pantry shelves without supports) We pushed our closing date back for Highland to work on the house and we were told everything would be ready before the new closing date. We have spent the last 4 months taking off work to be at the house for contractors to FINISH our home... The builder I worked with was very unresponsive and never proactive. 2 of his superiors got involved and it always came across as if they just wanted to try defend the Highland Reputation instead of taking care of the customer buying the house. Nightmare experience. ... More

Maybe I had too much expectations with highland home. I had so much issues that needed to be redone like the driveway painting the cabinets I have installed has a huge gap and they are telling that is how it will stay. Now I have drainage issue. For a new house the issues are just a lot.

Kept getting pressured to use preferred lender… My construction manager has came in and fixed the issues in a very timely manner but there’s just a lot of poor craftsmanship in the house and you would think buying a half a million home your cabinets wouldn’t be crooked you wouldn’t have holes in your closet your door would actually lock etc. etc.

Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.

The more time I spend here the more issues I find with the home. It is quite obvious that the builders go as fast as possible without attention to detail, resulting in imperfections throughout the home. One issue for example is that I find dried up paint on the carpet or flooring throughout the entire home. I have been slowly trying to fix this but it's an issue that shouldn't be there in the first place.

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

The house was perfect based on our first visit and finally we bought the house. Unfortunately, we signed the documents with many pending issues to fix and has been an mess to get everything done. At this moment (after 2 months we bought) we still have some issues pending to fix and I do not going to call you guys any more. I will fix everything from my pocket and I will send you the bill. I know you guys are not going to pay me but this is my house and investment.

I was so excited to build a Highland Home. Having lived in the birthplace of Highland Homes and seeing their style of home all over, it was a no brainer when I saw they built in the Houston area also. From start to finish, it was a headache. Now that I’m in the home, there’s issues every day and I’ve experienced bad attitudes from staff or no response at all. I am at the point of tip toeing around my house in fear of something else breaking and even worse anxiety when I think about guests coming and something falling apart of not operating. I’m saddened and disappointed from this long awaited experience and cannot recommend anyone to build a Highland Home in the future. ... More

Overall the actual homebuying was low average--i.e. responsiveness to issues-after moving in -they seemed to not be able to control very loud music of their workers-this is ongoing and detracts from the overall experience-it also interferes with our ability to do our work at home.

I have been in my new home for 2 months and there are still MANY repairs that need to be made that were not done before we closed. But since we are in the home now, they are "warranty" issues. I did not have a working oven for a month because they electricity wasn't connected. I have had a mason come out 3 different times and I still have a hole in the wall outside. I have tiling, cabinet, sheetrock, and paint issues. There are walls that I'm sure are supposed to line up, that don't. I don't know how many appointments I have had for trades to come here to make repairs and there is very little that has changed. I work from home. To have people in and out of your home making noises disrupts my work. I went to 3 different Highland Models just to see how they look in comparison to my home and it just made me angry. They don't care about the owners once they are in the home. They are off to sell the next house. If we didn't constantly reach out, I honestly don't think anything would get done. I even had one of the trades tell me my complaint about a wall switch was petty when they came to make the repair. Needless to say, it didn't get done. I could seriously go on, but I feel like its pointless. It is really exhausting. I would NOT recommend Highland Homes to anyone. As soon as you ask about making a change to something since they have so much to do, they are quick to tell you it wont be covered by warranty. I know they had a good reputation at one time but I think those times have passed. ... More

Lots and lots of issues in construction quality. Not working sd/co etc

The financial side of the transaction went smoothly. When it came with the actual, physical habitation, the workmanship was fair. Fortunately, when issues arose and reported, the building manager was available.

Moved in my house April 28th there were still a few issues that had been blue taped. I brought this to the builder attention and it was suppose to get repaired. It is now almost August and I have been given the run around. I have contacted the builder multiple times who tells me he will reach out to the flooring company and call me back and then I never hear from him. The flooring company calls and gives me the run around and now I’m stuck with a chipped tile that was that was suppose to be repaired. My bricks and mortar are starting to crack and chip. My baseboards shred super easily I think the material used is cheap. My house is so beautiful but there are some issues that I have had in the process. ... More

I will leave it very short and simple. If Highland really cares, they will reach out to me for details. It is a VERY GOOD thing they had a pandemic to blame for each and every failure that came to pass on this build. In my opinion, it is only about making money for them with no care to the buyer and it is built into the contract to ensure that. If you chose to buy from Highland, invest in personal lubricant stock first.

I closed and moved in before all items on the punch out list were completed and responsiveness to my issues took a very long time to coordinate and finish.

House was to be completed in September 21, it was “finished” in January 22 to Highlands standards at which time they gave us the option of moving in or forfeiting the money we had put down and paid for upgrades and losing the property. So many things were still not done correctly but we moved in with the promise they would be fixed timely and to our satisfaction. Five months later, they haven’t fixed more than half the issues and haven’t responded to our communication attempts. Would definitely not recommend to anyone.

Based on a previous Highland Home we owned we sought out their homes as we felt they were a reputable builder and they stood for quality. They have been responsive to replacing items damaged or broken since we moved in but overall it hasn't been a pleasant experience. During our pre closing walk throughs we pointed out damage to trim, lack of finish quality, fact that sandpaper had not been used on trim board, gaps between trim and flooring as well as the overall finish paint quality on painted cabinets and doors. Minimal effort was put into making it right and it was as if this was just the way it is, take it or leave it. Ultimately we took it as it was the location we wanted and the homes were selling quick. After moving in we hired a private painting crew to repaint the doors and trim to a more satisfactory condition spending another $9500 on trim paint repairs alone. ... More

We closed on our house with an affidavit for needed repairs/home finishings. We assumed it'd be done withing 14 days. We're over 2 months in and all of the repairs are still not complete. We've had to take multiple days off work to accommodate contractors, etc.! We had a third party contractor show up at our house to serve us a hand written "notice" that they haven't been paid by Highland and plan to take action. I met the guy while he was building the deck before we purchased the home. It's not my first pick of people to have showing up in the evening angry with my 15 month old in the house. We bought in a gated community with one of the "top home builders" and paid over market value. I really feel like Highland is a joke and focused on selling "projected builds" while the housing bubble is still high to yield profit. They're getting ahead of themselves and selling more than they can build/supply to take advantage of the market. If I could do it again, I'd go with Perry. ... More

Overall, the quality of the home we purchased from Highland is good. Being able to see work that was put in behind the walls was encouraging. Unfortunately, it is clear that the builder was pushing to close before the end of the year to lower their tax burden on a developed lot vs the raw land it was before the building process began. The finishing topics in several places were sloppy and it felt like the term "in compliance" was used many times during our walk through. We were only able to complete our first walkthrough 5 days prior to closing so almost all blue/green tape fixes occurred after closing. Since the home was "completed" so close to closing, there was almost no option to shop around for mortgage rates because of the 14 day window lenders suggest so the only option was to go with the highland home loans, who's rates are higher than what we were offered elsewhere. The list of items to complete post closing it quite long and we were pressured by the project manager to sign the open items list about a month after closing with none of the items completed. It is currently almost 2.5 months after closing and most of the items are still open. Another issue we had was a leak resulting from when the sidewalk was poured. both downstairs bathrooms and the master closet flooded. I wouldn't have expected this to be caught since the issue was underground but the repair has been very slow. It's been nearly 2 months since the event and most of the repairs are still outstanding. We are happy to be in a home but performance from the builder was as continues to be frustrating for us. ... More

Even though my home was far delayed due to supply chain issues, it should never have been closed when it did due to problems that should have been handled pre-closing. The front door doesn't seal and going on 4 months not fixed - allows insects and cold air into the house. One of the walls is 4 inches off spec per several post build contractors informed me about - causing the trim of kitchen cabinets to not be aligned correctly. Severe damage inside a cabinet that was not caught by the builder during their own pre-closing inspection. That, despite them discouraging me to get my own independent inspector within a week and a half of closing. Water holds in the back yard due to poor grading. Some wall sections are not straight. Framing was poorly done. Painting was sloppy and missed in some areas, painted over cabinets in others. Some window's aren't framed square and require custom fixes. Baseboard that had a seam in the middle of a room when it should be a single run. Ethernet drop wasn't put in and took a month to fix. Careless attention to detail and a rushed build on top of a price increase while I was ready to sign but management and thus communication disappeared for weeks before changing hands. Wouldn't honor original pricing. The list goes on. ... More

We specifically told the Highland Home Representatives, unlike others we were in no rush for the home but rather wanted quality work and material used in the process verses speed in trying to move into the home. What we got was very poor quality work that required us to bring in a third party inspector and maintain a detailed list of issues that required no less than four internal inspections by us and continueing to maintain and demand the list be addressed in order to get through the buying process. You have zero quality control in your process and only look to push the home out in hopes of the naive buyer just taking the home. A perfect example was that we were told to come do a final orientation/inspection only to find that insulation was missing throughout the ceiling and so many other deficiencies that I had to call the Highland representative to ask her to come to the home so I could show her the pages of quality issues with home that they were pushing us to close on. It was also very clear that steps were performed out of place, which caused additional delays and costs to your companies. Blame it on the sub's is a common statement, yet these subs were hired by your company and no-one validated or inspected their work. Only because our insistence, did these issues get addressed. This required me to assign one of my employees to site in the home and ensure that the issues were validated as completed, given the lack of confidence at this point in the building process. Keep in mind, I made it clear we wanted a quality product and was willing to except delays (given we were in the middle of the Pandemic), yet we were pushed to accept a sub-par home for half a million dollars. We finally got things done correctly but it required way to much effort on our part in the building process, and surely would not lead us to recommend your company to any others. Your company lacks defined processes and a real quality control system. I own a company that does work for the Government, and use a detailed quality control system on the services we provide. Your company desperately needs a formal Quality Control Process, that is outside that of the superintendent, who appears to be overwhelmed. My hope is that you gain some insight into your process with real feedback, but I believe you will just continue your existing ways, which can only survive in times when competition does not really exist. You need a real Quality Control System that tracks and reports on all work performed. Good Luck ... More

After owning a Highland home ten years ago and having an incredible experience, we were excited to build another Highland after moving back to Texas. Unfortunately we encountered a nightmare with being assigned multiple builders, mistake upon mistake with workmanship and materials, and having to get upper management involved to actually get our build finished. I know it’s a tough market now, but I would not buy a Highland home again.