Highland Homes Reviews

We hired a 3rd party to inspect the home. Many issues were found. The report was provided to the construction supervisor and sales rep. A subsequent follow up by the 3rd party inspector showed that many issues remained. A copy was again provided to the same Highland individuals. A 3rd inspection was performed prior to close. A couple of issues were still identified. After move in one major issue was still unresolved - oven tripping breaker. We were assured prior to close it had been resolved. It was not. Disappointed about the failure to address issues and had to engage a 3rd party inspector multiple times. ... More

Having good models but the prices are overpriced than market

This was the fifth home that my wife and I have built. Our second home was a Highland home as well. This was the most difficult build. It took 13 months to build our home. We signed the contract in August 2023 and construction finally got started in January 2024. Although Highland has a reputation for building quality homes, this time, the workmanship and materials were just ok. Our biggest frustration was with the workmanship of the contractors. Multiple times for a contractor to come back and fix poor workmanship. Also, our builder had just too many homes to oversee resulting in things being missed, broken by other contractors, etc. We asked to close by the end of August but after meeting with the builder and sales person, they ask to extend to September 18th to give the builder time to have everything done. The week before September was a mad scramble trying to get all the contractors at the house to try and finish. We did close on the 18th but still had a lengthy list to continue to get fixed over the next 2 weeks including cabinets in the kitchen with no shelves. Now after 5 weeks of being in, our house is together and we’re happy with the house. I don’t think we’ll ever do a new build again. I will say this, our builder worked tirelessly helping us but working with sloppy contractors and too many house given to him to oversee made his task almost unbearable. ... More

I think the fit and finish in the home is sub par. Some stuff seems to be put together very careless. In all honestly I would consider another home builder when I buy another home in the next month or 2.

My wife and I bought this beautiful home and we are very happy. Even after being in the home for 2 months, we still find it unbelievable to be in this house. We were in the process of buying another home but our close date was extended and we weren’t happy. We looked at other options and found this gem. The house was close to being completed so we only had to wait about a month before we closed. Our walk through went well and any issues we found were minor and fixed quickly. Now that we are in the house, at this time my biggest issue is this hole in my front yard with a wire sticking out of it. I’ve addressed it several times with my POC (Sam) but nothing has been done about it. I’m slowly getting to a point where I will go above his head and reach someone that can actually do something about it. ... More

In general, Highland Home’s houses are beautiful and therefore the prices are high, but the details of the house are not perfect and need to be repaired many times. They will fix for you but the time they respond to my requests is very slow. and sometimes they will not time. I have moved in for 2 months and you will find the ground and grass outside is still very bad and In general, highland houses are beautiful and therefore the prices are high. but the details of the house are not complete and need to be repaired many times. they will fix it but the time they respond to my requests is very slow. and sometimes is not ontime. I have moved in for 2 months and you can see the landscape and grass outside is still very bad and messy. They were fixed but leftover a bunch of sod . They said that will haul them away on the next day but almost a week they still not come to pick them up. Other than the above problems, I think the rest is still good. ... More

Home buying experience was fine, very easy other than the wait time which was out of their control. The quality of workmanship could be better. Builder tried to make it better and in many ways did get things fixed. A few other cosmetic issues were not fixed and it feels like you’re forced to deal with them or fix them yourself after dealing with multiple do overs.

I was told by that guy this is not the first home I’ve purchased, things are not going to be perfect, and I will have to learn to do some things for myself, in shock I replied, the 1st home was a short sale sold as is with expected issues, I was not expecting issues with a new house built from the ground up, I also shared with the realtor that I think all the blue tape I put up for repairs or touch ups was all pulled off with bare minimum being done

For the most part the home is very nice. Quite a few of the finishes are cheap for the price we paid for the home and we've needed lots of things fixed, straightened, touched up, or replaced already. Somethings are fixed quickly and others have taken a very long time. Double check the listing you buy from as well. Ours said the house would come with gutters...it didn't, a double oven, it didn't, and other things like this.

Sales team in Ventana is fabulous. However the shortages and manpower caused us numerous headaches. We had a list of over 50 uncompleted items when we moved in. After 3 months it is still not completed. Bette attention paid to this would be helpful. I do still think Highland builds a great home.

Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

Bought a home in January 2022. The process was smooth and people were friendly. Once I moved in I found a lot of issues. Shower was leaking, garbage disposal isn’t working, garage open randomly in the middle of the night just to name a few. I understand it’s a new build but these were too many issues for me. Warranty request are followed up but even then they reschedule several times. Like I said nice people but too many issues.

Make sure you get your inspection get done before you move in!

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

Will preface by saying we bought in the pandemic boom and have calmed my anger according to the understanding of the strange times. This being said the fit and finish of the home leaves lots to be desired. Getting repairs done is not easy at all and am still waiting for almost all of it. There’s one point of contact and he is totally overwhelmed. Structurally it seems like a great build but time will tell. The sales staff was nice enough through that process.

We have found some workmanship issues since moving in. Responsiveness between initial walk through and final walk through was not great. Several issues still not addressed. We will see how warranty plays out.

Above average builder definitely recommend to buy from.

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

Our sales consultant, Steve, was great to work with. He was knowledgeable, could articulate the value and was always looking to solve for "yes". Post sales, I thought the the execution on the end product is only as good as the trades that are hired. Quality of materials aside, I wasn't convinced that Highland had any competitive advantage in this regard.

The start on picking out home design center was great.The building of the house we had delays some out of buildings control but some was too.At the final walk through we found things that were marked but not completed after we closed and still for two mouths aren't.Miner stuff we were told to call directly to builders haven't been addressed.

It was a smooth process from the day we decided to buy until the day we got the possession of our new home. So far we have called for one issue which has not been addressed by the corporate office in spite of a few calls. Didn’t expect that hence Very disappointed.

House Orientation to be better and to show all homes is advisable

We love our Highland Home! Everyone was wonderful in the process - we even did financing with them. Everyone was incredible... until we got to inspection time with our construction manager. He was remarkably unprofessional and dismissive. We still have items he promised to fix that are incomplete a month later. And we aren’t picky! His responses to us included “it’s just a spec home”, “I have a bajillion thing going on, so turn it in to warranties”, etc. We don’t even know what to do. (Note: we aren’t alone in our disappointment and frustration with Matthew).