Highland Homes Reviews

My wife and I love the home; however, our AC unit is not up to par. The temp in the house is 72 degrees, but the humidity level has been as high as 83%. We bought a small portable dehumidifier to help control the humidity level to something a little more tolerable, like 50-55%.

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

They were responsive to our requests and concerns.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

The house is beautiful and many of the small issues have been fixed or can be fixed. It seemed that some of the trades that were hired were not as attentive to their work as I'm sure Highland would have liked. For example, take a look at any fence in the neighborhood and the way the nails were put in (no attempt at a straight line). The issues brought up in home inspection and walk-through could have been avoided had more attention been paid during construction.

make sure you are happy with the construction manager as they are instrumental in the building process.

Construction quality is excellent. Choice of different floor plan is good . Finesse in Painting can be improved. Warrant department is very responsive .

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

Great builder. Did everything they stated they would

This is our second build with Highland and again completely satisfied.

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Quality of the construction could have been better. I have seen a lot of minor issues within the first month of moving in. However, I do appreciate the responsiveness towards fixing the issues.

to many things were undocumented about the community for us being one of the early buyers that became concerning (power poles, location of mail boxes, timing for amenities) . the amount of time allowed in the design center was not enough if you want to review materials outside the "free" selections. the construction process is very wasteful and reactive - fixing things at the end versus at the time of the installment to avoid noticeable patch work. The sales team support and closing process was great and easy. the construction checkpoints and walkthroughs were very helpful. we had a few items carry over items after close and ALL of the items were addressed promptly ... More

Overall happy with house. Painters were careless and completely missed some spots. Some request during construction were completely ignored. Cabinetry work was less than ideal.

Overall, I’m happy with certain aspects of my new home, particularly the great location and the beautiful natural lighting throughout the space. The second floor has a well-thought-out layout and feels very comfortable and functional. However, there are areas that could have been better. The first floor feels too crowded, with limited space in the family and dining areas. The design leaves little flexibility for arranging furniture, which I found disappointing. I also experienced some frustration during the buying process. The sales representative was not very friendly and, when a mistake was made with the carpet installation, her response was dismissive. She said the incorrect carpet “looked better,” even though I had carefully chosen the original color and was not seeking her opinion. Additionally, I noticed poor workmanship in several places, especially with the cabinet and kitchen island installation. There were also multiple dings and imperfections on materials like baseboards that should have been addressed prior to move-in. While I appreciate many things about my home, I hope future buyers can benefit from improvements in both customer service and attention to detail during the build and finishing stages. ... More

We really enjoyed the PURCHASING process of buying our first home. The sales team was always attentive and the office staff were more than welcoming when we were signing our documents to close. Construction is a different story, while the home seems to be built well our construction manager is little to no help at all. Every single question we have asked has been answered, but answered incorrectly. We have been given several answers to our questions which has resulted in hundreds of dollars of wasted money because the construction team has given us incorrect info. I think they need to reevaluate who they are hiring to manage these houses and make sure the people in the field know what they are talking about before they start answering questions. ... More

To make the home your way, the items are limited to the design center. Didn’t understand if I was willing to pay for upgrades, why I was not allowed. Was not asked which landscape item I wanted