Highland Homes Reviews

Highland Homes as builder had a good name but in the recent home buying experience I felt little bit different. The construction work took one year to complete and the work was not up to the standard. Even though after pointing out lot of issues and errors in construction it took too much time for them to correct it. The repairs which were supposed to be done prior closing was left out and I was told by the builder that it will be done asap, but it was a false promise. Even today those repairs which was supposed to be done prior closing is not done and I was told to submit a warranty claim for those repairs. I don't understand why should I submit a warranty claim when it should have been done as a part of building process. When I went to the sales office to get more info about this, I was told not to come here and I was advised to contact the person responsible for the construction about this. I send emails but no answer yet. I felt this negligence during the construction period and in many occasions I witnessed slowness. ... More

The house is well design overall. The price was reasonable.

We’ve been in our new home almost two months and have had issues with getting our punch list items resolved since moving in. We have been in touch with our construction manager, and he has been responsive towards us about the fact that they are “working on it”, but at this point even items we have submitted a warranty for are going unamended. Our walkthrough was rushed because of a pushed back closing, but with the idea that a walkthrough takes place a couple weeks before closing so the punch list can be taken care of, it’s frustrating that two months after moving in we are still waiting for this punch list to be completed. We love our home, but it is still incomplete and it seems at this point that we are being given the run around so that issues will be forgotten rather than fixed. ... More

Tim does a great job

They are very busy and still things are yet to be fixed after a 2 month clouser, i think i paid more for the house compared to similar size build adjustment

I would have liked more communication and honesty on what we were being told.

While I love my floor plan this house was built pretty poorly. Cabinets were installed with damage, the tile everywhere is the absolute worst. Just poor quality all around for a builder that claims they build quality homes

Floor plans and upgrade options are excellent!

Good experience. Wish more care was put into grading the front lawn.

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

They get you in, sometimes forget about you and after closing is when you find the carelessness in some of the installs around the house. By then it's too late and you have to live with it.

During the home buying process, especially getting ready to close, we were repeatedly told that highland homes stood behind their work and the home. Repeatedly we were told that if we had any issues just get in contact with Castin, the person that was in charge of our construction, and the countless warranties. Well we have had several minor issues, but issues nonetheless, that we have reached out to get fixed. Nothing has happened. And one of those issues I am not sure is that small. From the beginning an area of our yard has experienced flooding, Castin said it would be fixed before we moved in, yet that certain area of our yard is a mud pit. The house is beautiful, we truly believe we got a good deal, however, we are very disappointed with the service we have received afterwards. If we were to be on our after purchase and highland homes wasn't going to take care of any issues, then that should have been expressed. Instead we were misled. ... More

I bought a home during the thick of COVID-19. There were a lot of delays and a lot of what we originally wanted was not available. Ultimately, we got the home and everything worked out in the end. The build quality was a little lacking. The materials were not kept too well and the doors have noticeable damage and patches on them if you are looking closely at it. So far we had to have warranty repair a few things too. It’s not perfect, but we are grateful to have this home and that Covid didn’t stop us from being able to get it.

We got an excellent price on our home, and the materials are what we would expect. However, the workmanship was below standard. We submitted a list of warrantly issues and none of them have been addressed.

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request

I signed the home purchase contract on February 11, 2024 and closed on October 10, 2024. I hired an inspector before my final walkthrough. Unfortunately, the gas pipe to the heater was not even connected for testing on October 1. Having great respect for Highland Homes as a Trusted builder, we took their promise that the heater would working and it shouldn’t be a concern. We are very disappointed when I had to suffer 2 days without the working heater for my new home when the temperatures plunged to 19 degrees outside. The house inside temperature dropped to 49 degrees in the morning and finally reached 51 for the high on January 6 and January 7, 2025, which caused us great pain and suffering as I was concerned for my 87 year old mother, who I care for ,living in such a cold conditions. ... More

The quality of highland home was not good.The lumber material is very cheap compare to low quality builders.The communication towards customer is not good.Sales representative Amy is good at Parkside on the river.But don’t recommend the highland since the quality of wood for framing is not good and also restroom doors.Highland lost its quality.There is one more firm highland homes loans which is company owned lender, One of the worst company to take mortgage loan.I don’t recommend to go with hh loans.

The house is nice but built quickly and thrown together.

The buying experience was terrific. Anytime we had an issue, we got an immediate response and a solution to the problem, but after closing, things could not be more different. We have been waiting months to get things fixed, and nothing has been done. Keep sending emails, and Highland says o we have sent that over to the warranty team with no response or timeline as to when things will be fixed. On the other hand, highland home loans have been outstanding both before and after closing, answering any questions and not forgetting about me after closing.

Our house has cracks on walls and garage and they continue to extend. We did call it out prior to closing and some of them were addressed. Probably put paint over the cracks. Kitchen cabinets were painted poorly. I requested a few to be redone prior to closing. It was somewhat fixed but overrall cabinets quality especially in the kitchen l would rate 1 star .Concrete in the garage lots of cracks and we were told thats normal unless l can put a coin in the cracks, thats when its considered to be addressed Service and responsiveness was great but the quality not so good

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

Experience was good throughout the 7 months build process. Our builder tony was amazing throughout the process. Things that could have been done better is all the cabinets they are poor in quality and work done by cabinet company when we moved in they had scratches dirt marks that are not removable. Quality is poor. Paint job is poor quality as well. For half a million home definitely not great. There are lot of things that could be done better for highlands reputation

i dont think there is a square wall in this house. We previously had a home custom built and buying from a big box builder has lived up to their build fast and not accurate reputation. the sheetrock is crumbly, the paint falls off the wall if you touch it, the door paint has runs in it. We've had the electrician out three times. The person that we contact if something is wrong, has been fabulous. It's just when you pay close to half a million dollars for a home, you expect it to be top notch not sloppy.

Highland's system to keep track of changes is antiquated and makes it very difficult to keep track of things. It's so bad that even the builder themselves miss things that you order and/or changes you make. It took Highland over two months to give me a final price on our home. Highland has some really great floorplans and they use the square footage well. However, the fit and finish is very poor. Every door jam is full of gouges, paint drips on painted cabinets and baseboards, missing caulk between baseboards and floors in random rooms/areas, paint drips on floor, missed painting spots on doors, flaking paint on doors, missing seals on garage doors, uneven/missing wall texture, barcodes showing through on the edges of wall tile, dirty floors with sticky substance throughout (tile & wood). Overall impression is very poor/sloppy craftsmanship. Most of the items listed above were noted during pre-close walkthrough. Most items were not fixed before closing. Even after closing contractors come to the house and state they are here to fix painting, but they have no idea what painting they are supposed to fix. We've been in our home for two months and we have once again blue-tapped the house and wait for someone to show up... Whoever Highland has that cleans the homes prior to moving in should be fired. Dirty floors behind almost every door, dirt/construction dust on the top of every high surface, filthy windows. While we love our neighborhood, our floor plan, and our selections we very disappointed in the execution of how these selections were installed. ... More

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.