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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2897 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

2897 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

First Time Home Buyer

  • Spencer A.
  • Verified HomeBuyer
  • October 04, 2022
  • Conroe, TX

I was a first time home buyer. For the most part things went smoothly. I feel the sales department was pushy at the beginning. They also didn’t communicate very well through the entire process, there was little to no reach out by them. The home was done but many things had to be touched up after we moved in.

Total Score 3


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Good experience designing but construction was handled poorly

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2022
  • Rosharon, TX

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 4

Love our home but…..

  • Steven G.
  • Verified HomeBuyer
  • August 04, 2022
  • Webster, TX

Love our home but there are few issues I would loved to have addressed. After moving in we found a couple of minor flaws that I wish we could have fixed. For example, our driveway and pathway to our front door is not great. There are small imprints that are visible in the concrete. In our hallway, we have two light switches that control the same light. One of the switches should control the kitchen light. I was not aware of this issue at the time of our walkthrough. I was also not aware that I could have asked to have the driveway repaired prior to moving in. These are basically the ...

Total Score 3


Quality 3

Trustworthiness 5

Value 4

Responsiveness 3

Nice home with flaws

  • Alexus H.
  • Verified HomeBuyer
  • May 16, 2022
  • Humble, TX

Lots of cosmetic issues. Poor quality sod. Electrical issues & the list goes on.

Total Score 3


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

Highland Homes - Highland Homes has a great sales team.

  • Vijay K.
  • Verified HomeBuyer
  • January 27, 2022
  • Round Rock, TX

Highland Homes has a great sales team. We never had any questions unanswered. Though we liked our building manager, highland homes outsources all the work and lacks a quality team and building manager hardly does quality check, We ended up following on many things after closing ( from a minor thing such as front door weather strip to a leaked window replacement ) which is frustrating at times.

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

the builder response immediately on what is needed.

  • Anonymous
  • Verified HomeBuyer
  • January 22, 2022
  • Houston, TX

just be detailed on a particular home you want. The design, check every angle of your rooms, finishes, up & down, etc.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Highland Homes - Take lots of pictures and document everything during pre-construction

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • Boerne, TX

Take lots of pictures and document everything during pre-construction and construction, and especially during blue tape. monitor utility meters as soon as possible, just so your not blindsided 2 months later of a water leak that was never discovered. just goes to show, anything can happen. Started out as a second home made it harder to keep up with everything. Over all above average.

Total Score 3


Quality 4

Trustworthiness 5

Value 4

Responsiveness 2

Highland Homes - This was not our first new home, though it was the first time

  • Reginald M.
  • Verified HomeBuyer
  • January 27, 2021
  • Forney, TX

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice.

Highland Homes responded:
Hi Reginald, I appreciate you leaving us a review. I am sorry that this was your experience during the home building process as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I’m glad to hear that you found our Sales team and Site Manager to be helpful during this process and I do appreciate your patience with us during this COVID-19 pandemic. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Great Home Design - Lousy Subcontractors

  • Laramie T.
  • Verified HomeBuyer
  • January 06, 2021
  • Leander, TX

We closed on our home in October 2020. We love the design of our home and the location. Highland has great floor plans to choose from. We have had numerous issues during the construction phase and after we moved in. Specifically, we have had several plumbing related issues. Mustang Plumbing is the subcontractor for Highland Homes and almost everything Mustang Plumbing has touched has been done incorrectly. The largest and most egregious issue was that Mustang Plumbing did not connect our grinder pump to the city sewer line in front of the house. On the day we moved into our new home we ...

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 5

Overall quality

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Georgetown, TX

overall good quality of house, but expensive than other competitor builder (M.I home and some other builders. not clear why it should be expensive than competitor. I see lots of little minor thing not done properly. a little poor in finishing work.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Rating Highland Homes (Owner)

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Houston, TX

Make sure one ask questions about how do you (owner) make decisions on what customers want when it comes to master bath having a towel and linen rack when second bath has one, providing more room for master toilet, internet service, cable or direct TV. Making decision as to being upfront on informing us customers on all things important to us. Showing customer prices of incentives and allowing customers to be able to order all necessary. Walls are too thin no privacy. Providing pest control so they don't move in to ants, spiders because it seems as though you don't care. Be more concerned in ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Overpromise Under Delivered

  • Bryan M.
  • Verified HomeBuyer
  • May 22, 2019
  • Rockwall, TX

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part.

Highland Homes responded:
Hi ...

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Not great as what we thought it would be!!

  • Lakshmi Praveena P.
  • Verified HomeBuyer
  • April 23, 2025
  • Frisco, TX

Reliable, trustworthy and responsive !! On down side - all my glass windows cracks, Stair case is terrible, landscaping and Insulation are not worth for the money spent.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Subpar quality for the price point

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2024
  • Aubrey, TX

Zero complaints about the customer service. Everyone we interacted with during purchase and the build process was phenomenal. Our grievances are tied to the quality of materials, workmanship and the lack of QC. Our expectations were high after seeing HH’s model homes across several different communities. The house they built us definitely did not measure up to those expectations.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Fantastic to Terrible, the whole spectrum is here :)

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2024
  • Cypress, TX

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the ...

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 5

Shady salesman, followed by continued warranty issues

  • Randall G.
  • Verified HomeBuyer
  • July 05, 2024
  • San Antonio, TX

Jon, the salesman, was shady and would tell us whatever he thought would get us to sign. Fortunately for us, we always recorded and/or had a witness present to validate our statements. We had to deal directly with the regional lead to finally come to a resolution, including intentionally misleading us regarding the 20k incentive. He was just as deceptive regarding what changes we could make (we wanted a circular tub). After our earnest deposit cleared, it came to light that we couldn’t do that. He also misled us by 2 weeks regarding closing (the date changed within a week after we went under ...

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 5

Good not Great

  • Nicolai S.
  • Verified HomeBuyer
  • May 29, 2024
  • Forney, TX

I’ll start by saying that HH was by no means terrible and in the end we are very happy with our home and it’s beautiful and the finishes HH offers are all very nice. That being said, my biggest gripe with HH is likely that I came in with higher expectations having built homes in the past with other builders in different states where the process was exceptional. I came in expecting the same and HH fell short. Everything eventually got done and taken care of but it involved a lot more leg work and follow up on my end to ensure things were getting done and were correct ( there were several ...

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Highland homes pros and cons

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2024
  • Rockwall, TX

Negative: Extreme disparity between standard and upgrade expectations. Very confusing! Extremely low quality workmanship! Continuous need for repairs before closing. Disrespect for owner’s investment. Dents and gouges in upgraded cupboards. Positives: Great interaction with sales staff and design center during building process. Quality fixtures, appliances, flooring, etc. Construction manager’s attention to concerns. Quick follow up to issues after closing.

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Good plans with decent budget

  • Krishna Kumar M.
  • Verified HomeBuyer
  • March 12, 2024
  • Celina, TX

If your sales person is Haeli then be specific to the details. She doesn’t provide you with any details as she thinks it doesn’t matter to us. But end of the day we are paying money so ask every detail of lot inside and outside of perimeter. These people just work for the money and don’t value you after signing the sales agreement. I realized cheap products being used in some places of the construction. Highland homes loan officer Lindsay, not provided any steps details. Loan process was not transparent. She never told until I ask for. Over all rating okay to buy from highland homes but there ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Cracks on walls after nearly 2 month moving in

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2024
  • Katy, TX

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Fair experience

  • Chad A.
  • Verified HomeBuyer
  • February 05, 2024
  • Bulverde, TX

Every door knob has fallen off, the hardware is so cheap. 4 toilets and every handle is missing pieces in the back. Washers missing. It’s embarrassing to bring people in to my home. The toilets and tubs backed up in 1st week. The stench of sewage was something we had to live with for a month, with a one year old and three year old. The worst thing is I have kids and the rails have fallen through upstairs. Allowing the ability for one of my kids to fall through the railing. Can provide time stamped pics for everything. The water heaters were not working for the 1st month of ownership. They ...

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

Disappointed

  • Russell H.
  • Verified HomeBuyer
  • December 30, 2023
  • Katy, TX

Day 1, sewer backed up and circuit breaker for refrigerator had to be replaced. A few days later no hot water, all flow orifices had to be removed to get sufficient flow for water heaters. This is due to the way the water heaters were installed. Wrong size circuit breaker installed for double oven. White spray paint on exterior of sliding doors and Highland will not address. Breakfast area window needed to be replaced, damaged during installation but no one told anyone. No soft close hinges on cabinet doors (HH saved $200 on that one). Black marks on white door trim from door hardware, ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Tommy

  • Anonymous
  • Verified HomeBuyer
  • May 26, 2023
  • Cypress, TX

After we closed we were treated like enemies. Once in our new home we find the quality of workmanship very poor, having to touch up most of the staircase and wood work.

Highland Homes responded:
Hi! I appreciate you leaving us a review and I’m sorry to hear that this was your experience after closing on your home as customer service is one of our top priorities. Thank you for the opportunity to allow our team to follow up with you and after talking with Boyd, I am glad to hear that we have resolved these issues for you. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

New Home Build

  • Chadwick L.
  • Verified HomeBuyer
  • January 17, 2023
  • Forney, TX

I was not as happy with the quality of my Highland home as I was my last one. The mason work was sloppy and the cabinet work was also not the best. My sales person was non-existent, only talked to him 3 times during the process. Didn’t help advise and wanted upgrades but were not aware. Our contractor Alex was amazing. The closing was painless. Overall I would say average to moderate experience.

Total Score 3


Quality 2

Trustworthiness 4

Value 4

Responsiveness 4

Love the house overalll.

  • Peter V.
  • Verified HomeBuyer
  • October 11, 2022
  • Fort Worth, TX

Love the house. A lot of small things needed to be fixed.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5