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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2897 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

2897 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

Highland Homes - Overall, we are happy with our home.

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2018
  • Arlington, TX

Overall, we are happy with our home...but there are little things we think Highland could have done better at. Since moving in we've found things that either the construction manager or the subs should have caught before releasing the home. For instance - uneven grout, tiles with clearly visible chips, wobbly paint lines, inoperable or poorly installed data cables, and overall cleaning prior to release. I will say that when brought to the attention of the builder, they have been quick to remedy. Like I said, we are happy with the house but I doubt we will go with Highland if and when we ...

Highland Homes responded:
Hi ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Waterscape review

  • Anonymous
  • Verified HomeBuyer
  • December 18, 2018
  • Royse City, TX

I believe that I got a great home, however there were many things that had to be done well after the move in. I believe it was rushed and therefore much was missed. The employees of highland however have been really great and truly want to help so that has made it easier to deal with things that were missed. Overall it is a great place to live and a great builder to purchase with. The biggest thing they need to work on is finishing everything to the customers expectations and get a new cleaning crew!!!! I had to pay over $400 after moving in just to get my house clean! Worst cleaning crew ...

Highland Homes responded:
Hi, ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Workmanship

  • Angela C.
  • Verified HomeBuyer
  • August 19, 2024
  • Cypress, TX

I am writing to express my concerns regarding the workmanship on our new home. While we understand that no home is without minor imperfections, my husband and I have encountered several issues that have left us disappointed, given the significant investment we made. During the construction process, we visited the site regularly and noticed some concerning behaviors and quality issues: *We frequently saw beer cans scattered around the site. *There was evidence of smoking inside our home, even though we are non- smokers. We brought several issues to the attention of the construction ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

The first construction manager was a disaster. The replacement(John Haynes) was great!.

  • James M.
  • Verified HomeBuyer
  • August 04, 2024
  • Celina, TX

The attention to quality control was almost impossible because of the "assembly line" process of a single construction manager trying to oversee multiple homes (15 plus in our case). The electrical work was incomplete and incompetent at times. Lack of crown molding and the use of basic base molding was dissappointing. Trash pickup in and around the house was infrequent . The choices for lighting were few, and upcharges were excessive for additional ceiling fans (should have been standard for bedrooms and porch). Too much vehicle conjestion on the narrow street. The house design and the beauty ...

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Wild experience for sure.

  • Anonymous
  • Verified HomeBuyer
  • June 17, 2024
  • Celina, TX

We have mixed feelings about our experience with Highland Homes. While we love our new home, it does have its flaws. The Short Version The overall purchase process was alright; everyone we interacted with was friendly and professional. However, several issues arose during construction that have left us somewhat disappointed. The Long Version Initially, everything was going well. The team was professional and helpful. Unfortunately, a construction fire early in the process caused a significant delay. Thankfully, no one was hurt. As construction progressed, we began noticing several ...

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

They DON'T CARE about you after funds are transfer

  • Jeffry B.
  • Verified HomeBuyer
  • May 15, 2024
  • Forney, TX

Everything was going great until the day after funds were transferred on closing. There are still items from our second walk-through that are pending. There is absolutely no communication on getting these items fixed. I have called multiple people at corporate and have always been redirected and left voicemails because i was reassured that I would get a return call but that hasn't happened yet. It has been over two months since closing and items from our walkthrough are still pending. The process with our construction manager was seamless. However after closing, It's hard to reach anyone and ...

Total Score 3


Quality 5

Trustworthiness 3

Value 4

Responsiveness 1

Great product- less than ideal communication

  • Brian W.
  • Verified HomeBuyer
  • May 14, 2024
  • Celina, TX

Our sales folks and builder never seemed to be on the same page from the get go. Despite several attempts to bridge the gap between us and the builder, we had to bring in the senior manager to help rectify the situation. Once that was done, the customer service and communication improved to an acceptable level. The home was delivered later than promised, but the quality is definitely there.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Regret not done my servey

  • Zeeshan S.
  • Verified HomeBuyer
  • March 07, 2024
  • Richmond, TX

Have to done your own servery because many issues left and after closing last 2 months still come up here and there

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 5

Not very happy with the workmanship and Constuction cleanness.

  • Jesus M.
  • Verified HomeBuyer
  • January 16, 2024
  • Royse City, TX

Make sure you get your own home inspector!

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Some good, some bad

  • Anonymous
  • Verified HomeBuyer
  • January 04, 2024
  • Rockwall, TX

Cabinets are worse than off the shelf Hone Depot or Lowe’s . Typical drywall and electric issues that a production builder does. Minimal oversight and although some stuff gets fixed, the overall house is way overpriced. At least we did not spend more for the same builder in another community.

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 5

Not for short people!

  • Michelle K.
  • Verified HomeBuyer
  • December 28, 2023
  • Royse City, TX

My biggest gripe is the homeowner doesn’t really get a say so on the house. For example the height of the shower head. I’m 5ft but the shower head is placed so high I had to buy a removable shower head so I could bathe. You don’t get to choose which side the locks go on the gates. It’s perceived that you are part of the decision making as far as the house but you really aren’t. You don’t even get to choose the type of door bell you want or where it’s placed.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Mediocre experience

  • Anonymous
  • Verified HomeBuyer
  • November 22, 2023
  • Royse City, TX

Could be better. The loan experience was good

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

New owner

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2023
  • Sherman, TX

Loved the quality of the home, but I do wish certain things I knew what I know now. I do wish they have a better option at design center and not charge u so much for little things like tiles I’m sure they already have that price included in the house

Total Score 3


Quality 5

Trustworthiness 4

Value 1

Responsiveness 3

Good Overall Experience - Except the timely response to queries

  • Anonymous
  • Verified HomeBuyer
  • May 23, 2023
  • Aubrey, TX

Overall, i had a good experience in terms of build quality and value for money.

Total Score 3


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Not the same quality it used to be

  • Jason M.
  • Verified HomeBuyer
  • February 21, 2023
  • Aubrey, TX

This is our 3rd Highland. We built another Highland in 2019 that had severe foundation issues. This house that we built in 2022 was significantly more expensive and we do not feel the construction quality is any different. In fact, there is a HUGE difference in the Highland we built in 2012 which was why we chose them again in 2019. Had we not micromanaged our new build every step of the way, the house would not have turned out as nice as it did. The biggest problem is the subcontractors they use do not do quality work. Lots of issues with cosmetic items (crooked sheetrock, uneven floors, ...

Highland Homes responded:
Thank you for believing in in Highland Homes and building three homes with us—especially trusting us to build your current home after we resolved the issues you experienced on your second home. We always strive to find the best subcontractors to work on our customers’ homes—a practice we continued, even during the difficulties in 2022 when the largest number of homes were under construction in DFW’s history. We are glad to hear that your home turned out nice and thank you again for trusting Highland. ...

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

HHomes is not what it used to be

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Aubrey, TX

We are pleased with the overall results of the long / arduous / frustrating process. Having said that, one major takeaway is this: the outsourcing of the design meeting (IBB) and the electric meeting (InCharge) has had a very negative impact on the timeliness, professionalism, and overall quality of the experience that people have come to know and expect from Highland Homes. It's not the same anymore, unfortunately.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

We love our home

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Manvel, TX

Overall our house is beautiful. Several issues that i need to mention. Building it took a year to finish( delays due to HOA not approving our choices of exterior color of bricks). Safety issues during the actual building of the house such as sheet racks not properly piled and nails lying on the floors. Upon moving in several bathtub faucets are loose and one was actually leaking. Wirings for internet was not working ( was spliced during construction). Doorbell was put to low for cameras to be installed and wires were knicked and touching each other that apparently caused chime box to short ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Highland New Home Construction/Purchase

  • Anonymous
  • Verified HomeBuyer
  • November 16, 2022
  • Aubrey, TX

I truly wish I could provide a more positive review, however, I think due to the timing of my build/purchase, my Highland experience was less than expected. I was aware of Highland's reputation as a quality builder, positive reviews per research I did, and recommendation from realtor, so I focused on purchasing a Highland home. Due to several issues, I'm running into now, I believe the building of my home was "rushed" and that certain quality control mechanisms were missed. I do attribute some of these issues due to building demand and market conditions during the Q2-Q3'2022 timeframe. ...

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Experience to date has been mixed - house still has numerous outstanding issues

  • Robert M.
  • Verified HomeBuyer
  • August 17, 2022
  • Royse City, TX

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland ...

Total Score 3


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Dissapointed

  • Christopher S.
  • Verified HomeBuyer
  • August 05, 2022
  • San Antonio, TX

So many things still need repair as we closed before all work was completed properly due to rising interest rates. Plumbing failed within 4 weeks of moving in and backed up into the bathrooms. Shane is on top of these things and I will be happier when all of the work is completed, but for the price point on this home, I expected things to be much better.

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Highland Homes - We purchased a prototype home that was not complete and have

  • Juan R.
  • Verified HomeBuyer
  • February 22, 2022
  • Aubrey, TX

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

I have mixed feelings about this builder

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • Round Rock, TX

New house took 15 months to finish. you could say it's normal due to supply chain issue, but then some houses on same street/same builder got finished under 10 months, so not sure what to say. Issues started out from foundation phase, you need watch like a hawk on every step and ask to be corrected, if you dont live nearby, good luck! Not a single time you were contacted and updated about progress, you always had to ask. Lots of quality issues, but so far they were all medium to minor ones, so something you can live by. But no way it was pleasant experience.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Highland Homes - I don't know how things are with other builders, but my experience

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2022
  • San Antonio, TX

I don't know how things are with other builders, but my experience with Highland Homes was okay. I loved working with my sales counselor, who is hands on, attentive to details, and responsive.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Relatively easy to deal with and responsive during the process.

  • Travis D.
  • Verified HomeBuyer
  • October 19, 2021
  • Forney, TX

I love my new Highland Home!

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Difficult build

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Denison, TX

Stay involved throughout the build and demand quality work. You will have less issues after you close. Pat in the office was spectacular. She was extremely helpful.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3