Highland Homes Reviews

Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.

Tim does a great job

The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

Overall we are happy with the home. We have wanted to build this floor plan for several years. The architectural styling is very aesthetically pleasing. The high ceilings make the house feel very comfortable. Unfortunately, building the house was a painful process. Seems like current housing demands and supply of crews significantly impacted the process. Current supply shortages required brick, rock and granite re-selection. Most of the sub-contractors seem to rush through their work, leading to many items requiring revision. The quality of work seemed to not be of importance, unless addressed by the consumer. It did feel that only a few crews took pride in their work (mason, cabinetry, landscape). Some steps of the build seemed to be out of order (carpet installed prior to paint/trim work completion) leading to stained carpet. The original estimation of the home completion was five months. The build ended up taking 13 months from date of signing. A home that had the foundation poured two days before ours, was completed two months ahead of ours. Closing day was chaos. Normally one would not close until all pending repairs were completed. However, we had been stuck in an apartment for longer than anticipated. Fortunately the warranty claim submission process is streamlined and the construction manager stays on top of pending items. ... More

This is our 3rd Highland home. We had a great experience working with the Highland team leading up to the purchase. Completing the punch list after the purchase has been challenging.

During the building process, we had no issue. We knew the build timeline would take longer due to the industry's current environment. However, not everything was completed prior to our close date and the warranty experience has not been very enjoyable. I wish there was more communication/responsiveness.

Highland Homes have a better built quality compared to other companies.

Bought a home in January 2022. The process was smooth and people were friendly. Once I moved in I found a lot of issues. Shower was leaking, garbage disposal isn’t working, garage open randomly in the middle of the night just to name a few. I understand it’s a new build but these were too many issues for me. Warranty request are followed up but even then they reschedule several times. Like I said nice people but too many issues.

Make sure you get your inspection get done before you move in!

I bought an inventory home that was custom built for someone else. It had been ready for sometime so I thought everything would be check and ready for move in. I’ve had a few service calls and a lot of Sheetrock break around the bullnose corners. This isn’t my first time buying a new home but it is my first time having build issues. Also numerous door knobs and ripped off form improper installation, doors barely on hinges. Not what I thought a Neary 800k home would be.

Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.

I like the floor plan.

They are very busy and still things are yet to be fixed after a 2 month clouser, i think i paid more for the house compared to similar size build adjustment

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More

Overall out house is good, however for the orice paid, a LOT of the finishes are very low quality. We paid over 600k for our home and as an example, our pendant lights are plastic, our door handles two months in are already coming apart. Low quality materials

I would have liked more communication and honesty on what we were being told.

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact us to resolve our issues, but promises are rarely kept. Regarding the items that have been successfully completed, it was only after we kept sending message after message that the work was addressed. We still have a handful of things to be addressed with a promise made last week that "these will be completed this week". We are still waiting and frustration is mounting. ... More

At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.

While I love my floor plan this house was built pretty poorly. Cabinets were installed with damage, the tile everywhere is the absolute worst. Just poor quality all around for a builder that claims they build quality homes

My AC does not go below 72 degrees, The paint on the wall is bad quality and they only did 1 coat, it comes off if you bump your elbow on the wall Garage door is way too loud The skybell doorbell is a bad quality product

Over the home is good not great as far as price. It was just the experience dealing with some individuals that makes you think? Did I make the best decision for myself and family. I know the builder responsibilities are to stick to schedule. Get the house built on time. In some case there was rushed. It stood out once I brought things to there Attention with concerns it was just about written off or down played. If I being honest , on a positive note please READ everything and acknowledge things so you don't have to fight with them about it later. If could I go back to adjust the most common things that's never on your top list I definitely wouldn't let it slip through the cracks. Be aware you might tell the builder one thing especially something your paying for. Hay can you make sure this is done this way or that way. To later found out they totally disregard your requests and say. I went with the plans after having numerous conversations and meeting felt disrespectful as the buyer. Gateway community Forney Texas. Recently closed 2 months ago the Scott's Hope this is helpful information to anyone thanks. ... More

Disappointed in the quality downgrading from previous Highland Homes experience in Dallas. Trim work and interior paint is not up to standard and materials chosen by the builder for flooring, windows, etc. are the lowest possible quality.

Will preface by saying we bought in the pandemic boom and have calmed my anger according to the understanding of the strange times. This being said the fit and finish of the home leaves lots to be desired. Getting repairs done is not easy at all and am still waiting for almost all of it. There’s one point of contact and he is totally overwhelmed. Structurally it seems like a great build but time will tell. The sales staff was nice enough through that process.