Highland Homes Reviews

Such a shame. Our first home in Texas was a Highland Home so when we decided to downsize to a townhome we purchased a Highland Home. This was a disastrous mistake!!! Everything from the salesperson to building team has been negative. I do not want to ramble on an on because I definitely could with all of bad experiences. I will just say this. The materials and the craftsmanship are TERRIBLE. Its a battle to fix these things and I don't think it will ever be as it should be. I'm very sorry we closed on this townhome. We should have not moved forward and lost our deposit.

I wish I had good things to say about my home. I was incredibly invested, spent quite literally hundreds of hours doing research, reading contracts, working with my builder on the home, and trying to build relationships with the Highland team. I've never felt like my partner in any project put forward so little effort as Highland did across the board. I was talked down to by my sales person, ignored by my design center specialist, and lied to by my construction manager. On top of all of that, once I left reviews and messages for management, I never got a call back to address any concerns I had. What a waste of money and time, I would never recommend Highland to anyone. ... More

From my experience (first and the LAST) with Highland homes is that they used very very cheep materials. we moved in little over a month now, the master bedroom closet where we hang clothes fell off with the metal bar, on the other side the brackets bending down and the wood piece coming off the wall. both garage doors making scary noise when goes up. kitchen entry door from garage always hits the pantry doors, also highland painted the door hinges. first of all I believe using dead cheep materials and poor supervision caused these issues,

Do your research regarding EVERY home builder, the craftsmanship, the integrity, the build and do not just go off beautiful model homes or beautiful, new communities. Do your research on WHO you can expect living in a brand new area, try to avoid sales talk at all times and be your own salesperson / get a team you personally trust who will have your best interest at heart. Build with a company who builds fairly, prices fairly even if it is more than you want it to be, but focus on all the small details, quality, the different crews and how they treat your property, and any and all members who you have to deal with along the way making sure you state your requirements and expectations. Don't let too much time go by wasted without a lack of responses, handing things poorly with communication, quality, and dealing with non-English speaking individuals who will only make it stressful for you and the environment. Document everything, take pictures of everything, and if your budget is being overstretched, consider going with another reputable, high-quality, more designer so you can actually get what you want and what you expected from the beginning. LOCATION and area is everything, and who is all going to live in your community. Keeping in mind HOA will not do much nor help much at all even though you pay them each month - they are only there to ensure the community looks pretty, stays uniformed and has events to celebrate. ... More

The experience was horrible! The quality and lack of carelessness has been the worst. I have bought new houses before and have never experienced this lack quality.

Wish I could say better things - but very disappointed overall.

It has been a very disappointing experience. Many issues to fix with the house after moving in. Very poor paint job in some of the rooms, issues with plumbing, the dishwasher wasn't installed properly and leaked on to the floor. The flooring needed replacing after this, but 6 weeks later it still hasn't happened. A light fixture in the kitchen has been broken for 4 months. No replacement in sight. I now dislike my home because of the experience the builder has given me.

I recently purchased a new property from Highland Homes, and I must say, the experience has been extremely disappointing. Here's why: 1. Poor Workmanship: The quality of the construction is far below what one would expect for the price. Numerous issues have arisen, from uneven flooring to poorly finished walls and faulty plumbing. It’s evident that the craftsmanship is subpar. 2. Low Quality Materials: The materials used in the construction of the home are of low quality. Doors, windows, and fixtures all feel cheap and have already begun to show signs of wear and tear within a short period of moving in. 3. High Prices: The cost of the home is exorbitant compared to the quality delivered. You are essentially paying a premium price for what amounts to substandard housing. 4. Poor Responsiveness: Trying to get issues addressed by the builder has been a nightmare. Customer service is unresponsive, and when they do respond, the solutions are either inadequate or delayed significantly. 5. Lack of Trustworthiness: Overall, the experience has left me with a deep sense of mistrust towards Highland Homes. They make grand promises during the sales pitch, but fail to deliver on almost every front. In conclusion, I would not recommend Highland Homes to anyone looking for a new property. It has been an absolute waste of money, and I regret my decision to buy from them. Save yourself the headache and look elsewhere for a more reliable and quality home builder. ... More

Things not completed on time. Poor workmanship. Poor delivery. Poor quality of craftsmanship. Poor commitment to homeowner! No ETA. After 3 months into the home, still have so many issue pending. You have forced me to decide that I don't want to live in this house for longer than I have to. No one even thinks like that for a rental home.

We had great expectations when we initially signed in for Highland homes at Lakewood at Brookhollow, prosper but later our experience with the sales and the builder turned to be the worst. It is unfortunate even after paying such a hefty price for the new home by Highland we had to face such an ordeal and still struggling to get many issues fixed. All the work is contracted and there is no proper inspection of the work post completion by the contractor. House was handed to us with many pending issues. The builder took advantage of the fact that we were not in a position to reschedule the closing and left many open items unaddressed. No proper response even after repeated follow up. No proper information provided. Pragmatic living conditions not taken into consideration. Many upgrades were ignored and we had to specifically point out and get the rework done. Almost 50+ days of closing and we still have many unsolved/unaddressed issues. ... More

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

Highland homes used cheap third party companies to do their work like plumbing etc. it’s all lazy work and we found many issues after we moved into the new house. They didnot fix any issues that we have raised . They just say yes to your request and will not implement them later. Totally waste of money and we are extremely disappointed with the purchase. Please stay away from highland homes even when you are getting a better price because you will have to pay for repairs due to cheap quality

Sia and Miya were horrible in the end!! The beginning was great!! Until they received our money then it was crickets, no response to any emails no returned phone calls or texts. Daniel started off slow with responding but ended up being awesome.

Not Great experience with Highland Homes

If i do have a choice I will not buy any highland homes, they never mentioned all throughout the home construction and buying process that I bought a house beside sewer facility, The only time i knew when I send my own inspector a day prior to closing. There are so many unwated experience during construction process. They respond poorly for any warranty.

there are so many mistakes and issues in home we can literally tell it just by looking at it, the builder assigned to us is not cooperative at all, in some situations he is adament and not willing to fix the fundamental problem , we still have so many outstanding issues that are not taken care properly from Paint, Irrigation issues etc... I hope Highland home sees this review and gets back to me to resolve those issues..

I am not totally happy with the construction process which has too many flaws. People who worked on the home are not skilled and that is bad.

I’m verbally your staff have never been helpful at all , we still have some issues that we had addressed when we made the deal , till now not fixed

Pranay - since we moved to this house we have odor smell issue which is from WWTP and he is beside of our house. While signing I have asked sales team what was that and they have said it is some water plant and they didn’t mentioned about about WWTP. We are getting that smell in our bedrooms. I didn’t expect this kind of customer service with false stamtement before signing the contracts.

Recommend you go with a different builder. Our experience = we are the quality control for Highland Homes. When we bring up the too many to list issues on this forum with our home, we are told it will be fixed & then ignored. It appears to us that they are building to many homes simultaneously & ignoring the poor craftsmanship of their subcontractors after the paperwork is signed.

Quality is horrible. Sloppy work. Overpriced. Will Not recommend. House is up for sale. Too many problems.Going to Toll Brothers. Will not recommend!

Not to the standard that we expected. We've been living here for 3 months and the issues are still not completed. We keep finding more the longer we live here. Would not recommend Highland Homes to anyone

The whole experience was incredibly disappointing and stressful. The house had several issues pre and post closing. Our walk through was an ever long list of problems and severe lack of attention to details. We were promised a home with the same quality as a model home and the delivery could not be far from it. Our kitchen cabinets are uneven, doorknobs are falling and not properly placed, bath sinks have leeks, kitchen sink is supposed to be stainless steel yet it has several stains that do not come off even with use of professional products. I would not recommend this builder to anyone. It prides itself for quality, but it definitely does not live to the expectations. ... More

Cheap materials, extremely high prices not suitable for the final product. We bought almost 2 months ago and we are still dealing with the same walkthroughs issues from before closing time.