Highland Homes Reviews

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

Definitely not up to the mark. Being premium builder the cost is definitely higher than other builders in same neighborhood but we don’t see that difference in quality or features or finishing. The main complaint is the amateurish finishing overall and clearly shows that care was not shown and was rushed. They are good in responding to service requests.

Home buying experience with loan department and realtor was very pleasant. Felt as if they were trying their best to allow us the best opportunity to purchase the home, and made the loan process straight forward. Greatest challenge during process was working with Jason the project manager. His response time was poor, and was very inflexible in finding a time to meet with him. I had to do his ONE OPTION, and my concerns/schedule was of no priority to him whatsoever. The walkthrough was condescending how he instructed and went over the home features, and if anything discussed prior needed to be done I had to reach out multiple times just to have a change of it getting done. Would not recommend him to any of my peers. ... More

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Poor quality - I guess this must be acceptable and normal for Houston quality level , and Highland is doing good based on the Houston quality level measurements. But if you want to compare it with somewhere else (my case Canada), way poor quality specially in finial finishing , touching , cleanness ...

Highland Homes passed the buck for not having Internet to the Developer. Either way they should have been able to make sure that their new residents get Internet, a basic necessity for work from home folks. They didn't provide any alternatives for this either and their contract states that they are not responsible for making sure Internet is available at their homes. Apart from that they have been very responsive to fix things, and their workmanship seems above average. They charge extra considerably for having rocker switches instead of the toggle switches ($650), adding recessed lights in the bedrooms that should have been included in the original price. Most importantly, one of the windows needed re-glazing and they removed the window to measure it but did not seal it back with silicone due to their negligence. This heavy window fell inwards due to the wind m and almost missed my wife and infant baby by seconds! Would have paid a huge price due their negligence and we just got lucky. Still angry about this incident. The window smashed in so hard that it would have been fatal to my infant and wife. There is no lock on the owner's bathroom, and apparently this is standard with their plan. Any toddler or pet can just push the door open. Apart from all of the above, the house has good finishing. But the window incident and the lack of internet have soured our experience greatly. ... More

We love the floorplan and how the home looks, but it was not finished by the closing time despite all the promises and now almost months after closing we still have unfinished items. I spent tons of time following up with the manager on finishing it and very frustrated with it. Thq quality of finishing is another point of frustration. There is no attention to details, a lot of stuff done roughly, uneven, with spots, sharp edges dents, scratches, etc. The builder didn't care about fixing it unless we insist

Communication was not always good including the lack of consistent, periodic updates on construction status and warranty work. Some subcontractors were good, others were sloppy and unreliable.

Builder made promises at the time of closing that they have not fulfilled close to 3 months after closing. Bathroom cabinets are broken, missing fixtures, unpainted items, etc.

Our family fell in love with Highland's floor plans and overall design. It was different from the other model homes we visited. After a long fail attempt of trying to purchase a home we decided to just build a new construction. Glenn was great from the beginning, he made us feel really comfortable and we felt really good with starting the process. Unfortunately we had a major delay with CenterPoint, as frustrating as it was we understand it wasn't Highlands fault. What we feel like was Highlands fault is that the craftmanship wasn't up to their standard. The house sat for months with imperfections that could of been address instead of when we moved in. Sheetrock and paint has been a horrible experience. We are extremely disappointed. Sheet rock was poorly done, we had waves, lines weren't straight, uneven texture throughout the whole home. You would think since the walls are textured they would be able to hide how imperfect the walls were, but nope we literally can see where all the walls were joined. I would like to think after paying so much for a home, that if they can't get it perfect it would at least come close to being perfect. We've been to homes that close half of what ours cost and their walls and paint didn't have any imperfection, because yes we are the type to look for things like that. We have base boards and door trims that look like they have a bunch of dings and a fail attempt to patch it. My door trims around look like it has acne and paint to patch it up like make-up. We were extremely proud to have Highland be our builder, but now we wouldn't recommend anyone purchasing a Highland Home. We love our house but do feel for the craftsmanship, we extremely over paid. ... More

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Disappointed in the lack of attention to detail in workmanship. Builders rep has been responsive, but the quantity of discrepancies and the duration of time to remedy them has been frustrating. Some repairs have caused the need for subsequent repairs which have not been addressed. Unfortunately I would not recommend Highland Homes to others.

While ultimately, we believe that we made the right home purchase for us. the process needs some work. The salesman tells you that Highland Homes can't do certain things and then we find out that for other buyers they might/or will. They tend to blame things on the Developer to get out of doing things for the Buyer. The Builder tried very hard to accomodate us; but ultimately he's limited by what he's told he can or cannot do. The quality of work is lacking. They need to adopt a motto of 'doing it right the first time'. It's got to be costing them a lot of money to come back 3+ times on some issues (cleaning off the brick; having a poor choice of blinds on the back door; substandard work on the tile in the master shower; etc...). The grass they chose is a poor choice for a backyard that gets lots of shade; their landscaper told us so; yet the Salesman would not let us choose a better grass. The wood-look ceramic tile grout is not sealed; and if we seal it within the warranty period, the warranty is voided. The same thing applies to putting in dimmer switches; the warranty is voided. There was about a 3/4 to 1 inch gap between our front door and the door sill. It took nearly two months to get it fixed. We had to jam a small rug under the door to keep bugs and critters out. We were told that we had left over paint in our attic, but none was there. The list goes on. They are all friendly folks; but getting things done right the first time is not their strong suit. ... More

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

Really enjoyed the sales person but I have been disappointed with the overall building process.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

The overall materials used to build the home is good but really poor workmanship. Not so happy with the electrical planning & workmanship, kitchen cabinet install work, work around the yard that was supposed to be provided and some tile work.

Don't move in until all issues are resolved!!

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

I purchased a speck home that was already designed. Color scheme chose was pretty. Disappointed in a lot of the workman ship in the home however.

1 - Sales experience was great. 2 - Communication during the build process was poor and items that were discussed during sale did not happen during the build. Some of the problems were eventually solved but it was a struggle. 3 - The structural quality of the home is great but some of the finish work was poor (paint, cupboard paint, caulking, tile work, clogged drains)

Keep ose eyes on the building phase, the attention to detail is lacking. For instance: we were assured that the drywall installers used screws instead of nails. I personally saw them pound all the screws inime nails.. No one is keeping track of the vendor work as far as I can tell.

I would just make sure to details. After a month being in our home we noticed more faults. For example we have several cracked tile pieces, cocking missing, sheetrock mistakes. I was not completely happy with my buy if I would do it again I would pay way more attention to details.