Highland Homes Reviews in Austin, TX

We had a great experience working with Highland Homes and the entire team at Santa Rita Ranch, including Amy, Jake, and Larry. They were kind, courteous, responsive, and made us feel heard throughout the process. There were some hiccups and long delays as a result of some construction team turnover, but we were able to work through those and are happy with the final product.

There were some issues but overall they turned out a great product and was very responsive

kiara honest builder delivers on time and fixes issues

Overall happy with our new home. Some punch list issues still exist that have been difficult to get much traction on.

Great company!! My representative responded expeditiously! Thanks!

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

This was my second time buying a home and it went very smooth. This was the first time I've had to sell a house and buy at the same time. Highland Homes was very flexible by allowing me ample time to sell our previous home, and was understanding when it took a little longer than expected during the COVID pandemic. Ethan was easily the best part of the buying experience. He was extremely responsive and transparent about the whole process.

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.

Overall, we are very happy with our Highland Home and truly love the house. The quality of the build is good, and as a builder myself, I can say the craftsmanship and overall construction met expectations. The sales process was excellent — smooth, professional, and easy from start to finish. That part of the experience was handled very well. Where things fell short was the customer service and punch-list process. Several items that were documented and supposed to be completed before move-in were not addressed. Some items were even marked as completed, only for us to discover they were not fixed and had to be added back to the list. Unfortunately, those items still have not been resolved. That inconsistency is the only reason this is not a 5-star review. The home itself is great, but the follow-through on repairs and communication could be improved. If Highland Homes strengthens the post-sale service and accountability on documented items, the experience would fully match the quality of the product they deliver. ... More

We really enjoyed the PURCHASING process of buying our first home. The sales team was always attentive and the office staff were more than welcoming when we were signing our documents to close. Construction is a different story, while the home seems to be built well our construction manager is little to no help at all. Every single question we have asked has been answered, but answered incorrectly. We have been given several answers to our questions which has resulted in hundreds of dollars of wasted money because the construction team has given us incorrect info. I think they need to reevaluate who they are hiring to manage these houses and make sure the people in the field know what they are talking about before they start answering questions. ... More

Initially we were so skeptical going with highland homes as we had deal with each sales agent (as they were changed frequently) and same with Construction managers but ones we have Michael as construction manager..things got in place and boosted our confidence in moving with highland homes ..as he used to provide construction updates everyweek ( as we were remote, wish we would have been at the site to have other minor changes) and always on call during the support for the time he had with us..definitely recommend Michael and highland homes for new house buyers.

We hired a 3rd party to inspect the home. Many issues were found. The report was provided to the construction supervisor and sales rep. A subsequent follow up by the 3rd party inspector showed that many issues remained. A copy was again provided to the same Highland individuals. A 3rd inspection was performed prior to close. A couple of issues were still identified. After move in one major issue was still unresolved - oven tripping breaker. We were assured prior to close it had been resolved. It was not. Disappointed about the failure to address issues and had to engage a 3rd party inspector multiple times. ... More

The buying experience was good.

Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t texture good. Some doors are warped. Some door trim cuts do not align or the boards are damaged. In the master bath above the mirror there are sunken anchors in the wall above the mirror as if they had something placed there before but then removed it and then they painted over the anchors. The landscaping is a hodge podge of various plants with no rhyme or reason to them. These are all things we have discovered after being in the home, we did do a walk through and MANY things were addressed and fixed before we moved in but there are obvious things that can be missed during that walkthrough and that is what I am describing in this review. ... More

As a realtor, I have been a huge advocate for highland homes and will continue to be. Their floor plans are roomy, well designed and efficient. However, we experienced the following concerns. Your experience may differ so please take it with a grain of salt. 1) multiple construction delays and changes in construction management personnel. This may have improved in recent months. 2) strongly recommend separate property inspection. Align with the builder on what needs to be fixed before closing and make sure they do. Otherwise, You can expect to have month long delays and multiple follow ups before issues get resolved 3) do a checklist on all the change order from your design options with the construction manager. Found multiple items over the course through each walkthrough ... More

During the building process, we had no issue. We knew the build timeline would take longer due to the industry's current environment. However, not everything was completed prior to our close date and the warranty experience has not been very enjoyable. I wish there was more communication/responsiveness.

At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.

Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty…

Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.

They get you in, sometimes forget about you and after closing is when you find the carelessness in some of the installs around the house. By then it's too late and you have to live with it.

The workmanship is fairly shoddy.

I bought a home during the thick of COVID-19. There were a lot of delays and a lot of what we originally wanted was not available. Ultimately, we got the home and everything worked out in the end. The build quality was a little lacking. The materials were not kept too well and the doors have noticeable damage and patches on them if you are looking closely at it. So far we had to have warranty repair a few things too. It’s not perfect, but we are grateful to have this home and that Covid didn’t stop us from being able to get it.

Our salesman Ethan was very responsive, knowledgeable, and caring. He was very helpful throughout the entire process and was eager to solve any and every issue that arose throughout. The construction manager Dylan was the same until the very end when there were some issues with door frames, when brought up he tried to talk his way out of solving the issues by going as far as saying it would push closing back two months. After going to his boss and pushing back it was resolved within a day. My family and I love the house and are very happy in our new home. Ethan is the best and I would recommend him to anyone and everyone. ... More

The quality is sub par. Gaps in cabinets. Unfinished paint. Poor finish work. Don’t even get me started on the concrete. We have had the driveway the front steps re-poured and they can’t get it right. Flaking concrete, permanent foot steps, discoloration, etc.. It’s been amateur hour here. I’m not a contractor and I’m pretty sure I could do a better job at this point. No attention to detail.

The quality of highland home was not good.The lumber material is very cheap compare to low quality builders.The communication towards customer is not good.Sales representative Amy is good at Parkside on the river.But don’t recommend the highland since the quality of wood for framing is not good and also restroom doors.Highland lost its quality.There is one more firm highland homes loans which is company owned lender, One of the worst company to take mortgage loan.I don’t recommend to go with hh loans.